Panasonic BL-C30A Installation/troubleshooting Manual

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[Page 1] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

How to Use This Documentation The camera includes the following 3 manual types. • Installation/Troubleshooting (This manual) This manual has important information you will need to understand before installing the camera and troubleshooting tips....

[Page 2] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 2 Abbreviations •UPnP TM is the abbreviation for Universal Plug and Play. • "Network Camera" is called "Camera" in this Installation/Troubleshooting. Trademarks • Ethernet is either a registered...

[Page 3] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 3[For assistance, please call: 1-800-272-7033] Table of Contents 1 Before Using ..................................................................4 1.1 IMPORTANT SAFETY INSTRUCTIONS..........................................

[Page 4] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 4 1 Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instr...

[Page 5] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 5[For assistance, please call: 1-800-272-7033] 1.1.1 FCC and Other Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These...

[Page 6] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 6 Caution • To comply with FCC RF exposure requirements in uncontrolled environment: • This equipment must be installed and operated in accordance with provided instructions and a minimum 20 cm (8 inches) spacing mus...

[Page 7] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 7[For assistance, please call: 1-800-272-7033] 1.2 Camera Feature Locations 1.2.1 Front View Privacy Button To temporarily deactivate the camera, press the privacy button. Once pressed, the button changes from green to ...

[Page 8] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 8 1.2.2 Bottom View 1.2.3 Rear View Note If the ceiling is made of wood, the camera can be installed on the ceiling. See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/ products/en/netwkcam/ for d...

[Page 9] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 9[For assistance, please call: 1-800-272-7033] 1.3 Viewnetcam.com Service Viewnetcam.com is our unique service using dynamic DNS to view the image from Panasonic Network Cameras. Since most ISPs switches a global IP add...

[Page 10] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 10 • If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example: Using port 80: http://(Cameraname).viewnetcam.com Using any other port: http://(...

[Page 11] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 11[For assistance, please call: 1-800-272-7033] 1.5 Connecting the Camera to a Router Not Supporting UPnP To allow access from the Internet with a router not supporting UPnP, follow the procedures below. 1. Select [Sta...

[Page 12] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 12 1.6 Setting Up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or a...

[Page 13] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 13[For assistance, please call: 1-800-272-7033] 3. Enter the user name and password, and click [Save]. 4. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK]. ...

[Page 14] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 14 5. When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed to install ActiveX ® Controls, click [Yes]. Notes • See page 8 of the Operating Instructions in the ...

[Page 15] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 15 Troubleshooting [For assistance, please call: 1-800-272-7033] 2 Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical info...

[Page 16] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 16 Troubleshooting 2.2 About Camera Setup Indicator continues blinking green. • The camera did not get its IP address from the DHCP server. When setting [Automatic Setup] or [DHCP Setup], the camera may not get its I...

[Page 17] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 17 Troubleshooting [For assistance, please call: 1-800-272-7033] Viewnetcam.com registration fails using Setup Program. • Your PC is not connected to the Internet through the router. Configure the router for the Inte...

[Page 18] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 18 Troubleshooting Setup Program fails to complete successfully. • Network problems may occur during setup. Confirm that your network is working. Disconnect the plug of the AC cord from the outlet, and reconnect it a...

[Page 19] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 19 Troubleshooting [For assistance, please call: 1-800-272-7033] 2.3 About Wireless Communication "The camera fails to get network information from the DHCP server." is displayed. • The hub is not connect...

[Page 20] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 20 Troubleshooting 2.4 About Camera Image and Page Display Problem Cause and Remedy The Top page is not displayed. • The camera IP address has changed. Enter the new IP address in the address bar of the web browser. �...

[Page 21] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 21 Troubleshooting [For assistance, please call: 1-800-272-7033] The Top page is displayed on the LAN, but not displayed from the Internet. • The default gateway address may be wrong. Assign the correct default gate...

[Page 22] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 22 Troubleshooting Camera image is not displayed / or not displayed properly. • ActiveX Controls are not installed in Internet Explorer. ActiveX Controls should be installed to display video (Motion JPEG) (see page ...

[Page 23] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 23 Troubleshooting [For assistance, please call: 1-800-272-7033] Image is out of focus. • The lens has dust, dirt, fingerprints or droplets on it. Clean the lens with a cotton bud (see page 98 of the Operating Instruc...

[Page 24] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 24 Troubleshooting Brightness is not adjusted for about half a minute. • Brightness may not be adjusted for about half a minute, if the brightness changes sharply. Locate the camera where the brightness does not cha...

[Page 25] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 25 Troubleshooting [For assistance, please call: 1-800-272-7033] 2.5 About Privacy Mode Problem Cause and Remedy Privacy button does not work. • The privacy button is not enabled on the Privacy Mode page. Enable the pr...

[Page 26] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 26 Troubleshooting 2.6 About Pyroelectric Infrared Sensor Problem Cause and Remedy Pyroelectric infrared sensor does not work. • You have not enabled the pyroelectric infrared sensor. Enable the pyroelectric infrared ...

[Page 27] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 27 Troubleshooting [For assistance, please call: 1-800-272-7033] Pyroelectric infrared sensor is malfunctioning. • The pyroelectric infrared sensor may malfunction in the following areas. • Where direct sunlight h...

[Page 28] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 28 Troubleshooting 2.7 About Operation Bar Problem Cause and Remedy Pan/Tilt, click to center and preset features do not work. • Your PC is not connected to the camera. Click [Refresh] on the web browser. Confirm tha...

[Page 29] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 29 Troubleshooting [For assistance, please call: 1-800-272-7033] 2.8 About Image Buffer/Transfer Problem Cause and Remedy The camera does not transfer the image by E-mail or FTP. • The default gateway and DNS server...

[Page 30] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 30 Troubleshooting 2.9 About Other Features Problem Cause and Remedy The firmware is not updated. • The firmware updating is not completed due to power off, network failure or other causes. Update the firmware again f...

[Page 31] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Installation/Troubleshooting 31[For assistance, please call: 1-800-272-7033] Memo ...

[Page 32] Panasonic BL-C30A - Wireless 802.11 b/g Network Camera

Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America PSQX3232YB KK0904JT2115 2004 Panasonic Communications Co., Ltd. All Rights Reserved. Panasonic Puerto Rico, Inc. Carefully pack your unit, preferably in ...