Acer ASPIRE M5802(G) Service Manual

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Acer Aspire M5802(G) Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER/...

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ii Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ...

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iii Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or...

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iv Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of ...

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v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage ...

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vi Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product co...

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vii System Tour 1 Features 1 Block Diagram 4 System Components 5 Front Panel 5 Rear Panel 6 Hardware Specifications and Configurations 7 Power Management Function(ACPI support function) 10 System Utilities 11 CMOS Setup Utility 11 E...

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viii ...

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Chapter 1 1 Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Operating System • Microso...

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2 Chapter 1 • Capacity support: • 1GB / 2GB DDRII 667/800 Un-buffered Non-ECC DIMM support • 1GB to 8GB Max memory support • Design Criteria: • Should meet Intel G43 Express Chipset platform design guide • Dual channel should be enabled...

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Chapter 1 3 • 2 S/PDIF-out header (1*4) for ALC888S-VC sku • 1 front panel audio header (2*5) LAN • MAC Controller: ICH10R • PHY: Intel Boazman 82567V PCI-E Giga LAN USB ports • Controller: Intel ICH10R • Ports Quantity: 12 • 4 back pa...

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4 Chapter 1 Block Diagram ...

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Chapter 1 5 System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel No. Component 1 USB 2.0 ports 2 Micro SD/M2 slot 3 CF I/II (CompactFlash Type I/II) slot 4 XD(XD-PICTURE) slot 5 Optical d...

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6 Chapter 1 Rear Panel No. Component 1 Power connector 2 PS2 keyboard port 3VGA port 4 HDMI port 5 USB 2.0 ports 6 Side Surround 7 Surround 8Mic-in 9 Expansion slot (graphics card and TV tuner card and Mode card) 10 Line-out 11 Line-in 12 Center sp...

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Chapter 1 7 Hardware Specifications and Configurations Processor BIOS IOS Hotkey List Main Board Major Chips Item Specification Processor Type CPUs which complaint with Intel FSB 800/1066/1333 MHz CPUs Socket Type Intel Socket T LGA 755 pin FSB 1...

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8 Chapter 1 Memory Combinations System Memory Audio Interface Slot Memory Total Memory Slot 1 1MB,2GB 1G ~2GB Slot 2 1MB,2GB 1G ~2GB Slot 3 1MB,2GB 1G ~2GB Slot 4 1MB,2GB 1G ~2GB Maximum System Memory Supported 1G~8GB Item Specification Memory slo...

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Chapter 1 9 SATA Interface USB Port Environmental Requirements Power Management • Devices wake up from S3 should be less than. • Devices wake up from S5 should be less than 10 seconds. Item Specification SATA controller JMB362-QGEZ0A SATA co...

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10 Chapter 1 Power Management Function(ACPI support function) Device Standby Mode • Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard inter...

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Chapter 2 11 CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized,...

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12 Chapter 2 Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, ...

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Chapter 2 13 Setup Utility Menus The Setup Main menu includes the following main setup categories. In the descriptive table following each of the menu screenshots, settings in boldface are the default and suggested settings. Parameter Description ...

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14 Chapter 2 Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Parameter Description Processor Type Type of CPU installed on the...

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Chapter 2 15 Standard CMOS Features Parameter Description Option System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system w...

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16 Chapter 2 Advanced BIOS Feature Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Enabled Disabled Quiet Boot When enabled, the BIOS ...

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Chapter 2 17 Advanced Chipset Features Parameter Description Option Intel EIST When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Enabled Disabled Intel XD Bit When enab...

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18 Chapter 2 Integrated Peripherals Parameter Description Option Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Select an operating mode for the onboard SATA. RAID Native IDE Onboard U...

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Chapter 2 19 Power Management Setup Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep power off mode Select the Deep power off Mode Enabled Disabled Power On by RTC Alarm Enables or Disables to wake up the ...

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20 Chapter 2 PC Health Status Parameter Description Option Smart FAN Enables or disables the smart system fan control function. Enabled Disabled ...

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Chapter 2 21 Frequency/Voltage Control Parameter Description Option Enable Clock to All DIMM/ PCI Enables or disables control the clock to all DIMM/PCI Enabled Disabled Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. N...

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22 Chapter 2 BIOS Security Features Setting a supervisor password 1. Use the up/down arrow keys to select Change Supervisor Password menu then press Enter. A password box will appear. 2. Type a password then press Enter. The password may consist...

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Chapter 2 23 Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or...

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24 Chapter 2 Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. ...

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Chapter 3 25 This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap ...

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26 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the ...

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Chapter 3 27 Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side...

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28 Chapter 3 Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. disconnect the fan cable from the mainboard. 2. Use a long-nosed screwdriv...

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Chapter 3 29 Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before h...

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30 Chapter 3 Removing the VGA Card 1. Release the Slot cover lock. 2. Remove the screw from chassis. 3. Disconnect the power cables from the VGA card. 4. One finger Press the clip and the same time Gently pull the card to remove it from the mainboard...

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Chapter 3 31 Removing the TV Card 1. Gently pull the TV card to remove it from the mainboard. Removing the Mode Card 1. Gently pull the Mode card to remove it from the mainboard. ...

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32 Chapter 3 Removing the Hard Disk Drive 1. Disconnect the data and power cables from the rear of the optical drive and the mainboard. 2. Remove the HDD bracket a. Remove the screw that secures the HDD bracket to the ODD bracket. b. Lift the bracke...

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Chapter 3 33 3. Remove the HDD module a. Remove the eight screws secure the HDD module to the HDD bracket. b. Slide the HDD out of the bracket. ...

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34 Chapter 3 Removing the Front Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Disconnect the LED cable. 3. Release the front bezel from the chassis interior. 4. Pull the bezel away from the chassis. ...

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Chapter 3 35 Removing the Optical Drive 1. Disconnect the data and power cables from the rear of the optical drive. 2. Remove Four screw from the optical drive. 3. Pull the drive out of the drive. Data cablePower cable ...

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36 Chapter 3 Removing Cables 1. Remove power switch and LED cables from slot of M/B 2. Remove HDD Data and ODD Data cables from slot of M/B. 3. Remove USB1/2/3 cable from M/B. 4. Remove SPDIF cable and Audio cable from M/B ODD Cable Powe-Led Cable H...

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Chapter 3 37 Remove System FAN 1. Remove System FAN cable from M/B. 2. Release four screws according to the following picture. 3. Take off the system fan from chassis. ...

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38 Chapter 3 Removing the Power Supply 1. Disconnect the 24-pin and 4-pin power supply cables from the mainboard. 2. Remove the four screw that secures the power supply to the chassis. 3. Lift the power supply module out of the chassis. ...

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Chapter 3 39 Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. Press the holding clips on both sides of the DIMM slot outward to release the DIMM. 2. G...

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40 Chapter 3 Removing the Mainboard 1. Remove the eight screws that secure the mainboard to the chassis. 2. Lift the board from the chassis. ...

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Chapter 4 41 Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: • Power-On Self-Test (POST) • POST Check Points • POST Error Messages List • Error Symptoms List System Troublesho...

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42 Chapter 4 Power-On Self-Test (POST) Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BI...

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Chapter 4 43 Bootblock Recovery Code Checkpoints POST Code Checkpoints DA Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. DC System is wak...

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44 Chapter 4 04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwor...

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Chapter 4 45 38 Initializes different devices through DIM. See DIM Code Checkpoints section of document for more information. USB controllers are initialized at this point. 39 Initializes DMAC-1 & DMAC-2. 3A Initialize RTC date/time. 3B Test f...

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46 Chapter 4 DIM Code Checkpoints ACPI Runtime Checkpoints AC End of POST initialization of chipset registers. B1 Save system context for ACPI. 00 Passes control to OS Loader (typically INT19h). 61-70 OEM POST Error. This range is reserved for chipse...

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Chapter 4 47 POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use "POST Error Messages List" to diagnose system problems. If you did not receive any error message, look for a ...

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48 Chapter 4 Storage Device B: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to properly configure the device. This may be due to a bad cable or faulty diskette drive. Insert BOOT diskette in A: The BIOS attem...

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Chapter 4 49 5th Slave Hard Disk Error The IDE/ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI ...

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50 Chapter 4 Virus Related System Configuration 6th Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying...

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Chapter 4 51 CMOS Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a motherboard with an outdated ...

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52 Chapter 4 Miscellaneous CMOS Settings Wrong CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup. CMOS Checksum Bad CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program o...

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Chapter 4 53 USB eModule Error Messages SMBIOS eModule Error Messages CPU eModule Error Messages MPS Table (Multi-processor) eModule Error Messages Message Displayed Description Warning! Unsupported USB device found and disabled! This message is...

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54 Chapter 4 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/...

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Chapter 4 55 Diskette drive does not work. 1.Ensure the diskette drive is not set to None in the Disk Drives of BIOS Setup. 2.Diskette drive power 3.Diskette drive connection/cable 4.Diskette drive 5.Main board Diskette drive read/write error. 1....

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56 Chapter 4 CD/DVD-ROM drive LED doesn't come on but works normally. 1.CD/DVD-ROM drive CD/DVD-ROM drive LED flashes for more than 30 seconds before LED shutting off. Software asks to reinstall disc.Software displays a reading CD/DVD error. ...

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Chapter 4 57 Video memory test failed.Video adapter failed. 1.Remove all non-factory-installed cards. 2.Load default settings (if screen is readable). 3.Main board Display problem: -Incorrect colors No high intensity Missing, broken, or incorrect ch...

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58 Chapter 4 Executing software shutdown from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system). 1.Load default settings. 2.Reload software from Recovery CD. No system power, or power supply fan...

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Chapter 4 59 Undetermined Problems If an error message is present, go to "POST Error Messages List" on page 85. If you did not receive any messages, if the symptom is listed in "or "Error Symptoms List" on page 87. If you st...

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Chapter 5 60 M/B Placement Jumper and Connector Information Chapter 5 ...

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61 Chapter 5 No Label Description No Label Description 1 CPU Socket CONN,Socket,IntelPrescot tCPU,LGA- 775P,10u,G,SMD 11 1394A1 Onboard 1394a header 2 CPU_FAN CPU fan power header 12 SPDIF_OUT1 ~2 SPDIF out header 3 DIMM1~4 CONN,DIMM,DDRIII,1.5V, V/T...

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Chapter 5 62 Jumper Setting The section explains how to set jumper for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When set...

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63 Chapter 5 SYS FAN HEADER (3pin & 4 pin colay default:3 pin) 1: GND 2: +12V 3: SENSE 4: PWM CONTROL(4 pin Fan) FRONT PANEL HEADER 1: SATALED+ 2: ACPI_LED 3: SATALED- 4: PWR_LED 5: GND 6: PWR_SW 7: RESET 8: GND 9: NC ...

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Chapter 5 64 FRONT USB HEADER 1: USBVCC_3 2: USBVCC_3 3: USB5_XN 4: USB7_XN 5: USB5_XP 6: USB7_XP 7:GND 8: GND 9: KEY 10: GND FRONT USB HEADER 1: USBVCC_4 2: USBVCC_4 3: USB3_XN 4: USB6_XN 5: USB3_XP 6: ...

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65 Chapter 5 Connector pin definition FRONT 1394 HEADER 1: T_PA0+ 2: T_PA0- 3: GND 4: GND 5: T_PB0+ 6: T_PB0- 7: CPWR1 8: CPWR1 9: KEY 10: GND Connector Name Function Definition PSKBMS CONN 1: KBDATA 2: ...

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Chapter 5 66 VGA CONN 1: RED 2: GREEN 3: BLUE 4,11: NC 9: HDMIVCC 12: VDAC_SDAT 13: HSYNC 14: VSYNC 15: VDAC_SCLK 5,6,7,8,10,16,17: GND USB+1394 CONN 1: USBVCC_5 2: USB9_XN 3: USB9_XP 4: AUGND2 5: USBVCC_5 6: USB8_XN 7: USB8_XP 8: AUGND2 9: CPWR2 10:...

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67 Chapter 5 USB+LAN CONN 1:USBVCC_6 12:MDI1_P 2:USB10_XN 13:MDI1_N 3:USB10_XP 14:MDI2_P 4:AUGND2 15:MDI2_N 5:USBVCC_6 16:MDI3_P 6:USB11_XN 17:MDI3_N 7:USB11_XP 18:DGND 8:AUGND2 9:LAN_1P8V 10: MDI0_P 11: MDI0_N 19:LAN_LED2 ...

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Chapter 5 68 SATA CONN 1: GND 2: SATA2_TX_P 3: SATA2_TX_N 4: GND 5: SATA2_RX_N 6: SATA2_RX_P 7: GND SATA CONN 1: GND 2: SATA3_TX_P 3: SATA3_TX_N 4: GND 5: SATA3_RX_N 6: SATA3_RX_P 7: GND SATA CONN 1: GND 2: SATA4_TX_P 3: SATA4_TX_N 4: GND 5: SATA4_RX...

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69 Chapter 5 ATX_POWER CONN 1:VCC3 13:VCC3 2:VCC3 14:-12V 3: GND 15:GND 4:VCC 16:ATX_PSON_L 5:GND 17:GND 6:VCC 18:GND 7:GND 19:GND 8:ATX_PWRGD 20:NC 9:5VSB 21VCC 10:+12V 22:VCC...

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chapter 6 70 This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire M5802 desktop computer. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: ...

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71 Chapter 6 Aspire M5802 Exploded Diagram NOTE: This section will be updated when more information becomes available. ...

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Chapter 6 72 ITEM NAME TYPE Q’TY ITEM NAME TYPE Q’TY 1 PANEL_TOP-X2 PART 1 21 DOOR_ODD_ARM_LO- X1 PART 1 2 COVER_TOP-X1 PART 1 22 DOOR_ODD_UP_M5-X2 PART 1 3 MYLAR-COVER-TOP 23 BTN_ODD_LO-X1 PART 2 4 MYLAR-DOOR-TOP 24 BTN_ODD_DCR_UP-X1 PART 2 5 DO...

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73 Chapter 6 Aspire M5802 FRU List Category Description Part Number MAINBOARD MB Kit HimalayanII_D2 Intel G43 ICH10R GMA X4500 384M Intel 82567V Giga LAN ATX W/ 1394 V1.0 LF w/ EuP Lot6 MB.SCQ07.002 CARD READER NS 16-in-1 CR M5 w/USB2.0, Realtek R...

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Chapter 6 74 Core 2 Duo E7300 (2.66G 3M 1066FSB) , 65W , M0 KC.73001.DE0 Pentium Dual Core E6300 (2.8G 2M 1066FSB) , 65W , R-0 KC.63001.DEM Pentium Dual Core E5400 (2.7G 2M 800FSB) , 65W , R-0 KC.54001.DEV Pentium Dual Core E5300 (2.6G 2M 800FSB) ...

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75 Chapter 6 ODD DH-16D5S Win7 KV.0160F.002 DH-20N(H/F) Win7 KV.0160D.016 GH-41F(H/F) Win7 non-Labelflash KU.0160D.049 DH-16AASH (H/F) Win7 non-Labelflash KU.0160F.009 DH-4O3S Win7 KV.0040F.002 CH-10F Win7 non-Labelflash KO.0060D.004 DH-6E2S Win7 ...

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Chapter 6 76 SPEAKER Neosonica Speaker USB with new color AC-MT-018 SP.10600.027 MOUSE Lite-on Optical mouse USB SM-9625 with new color AC-MT-018 MS.11200.048 Chicony RF2.4 MG-0766 with new silver color MS.11200.054 KEYBOARD Keyboard LITE-ON SK-9625 ...

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77 Chapter 6 Keyboard LITE-ON SK-9625 USB Standard 105KS Black Belgium with new color AC-MT-018 KB.USB0B.100 Keyboard LITE-ON SK-9625 USB Standard 105KS Black Icelandic with new color AC-MT-018 KB.USB0B.101 Keyboard LITE-ON SK-9625 USB Standard 105...

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Chapter 6 78 Keyboard CHICONY KG-0766 RF2.4 Standard 104KS Black US International with new silver color KB.RF403.138 Keyboard CHICONY KG-0766 RF2.4 Standard 104KS Black Arabic/English with new silver color KB.RF403.139 Keyboard CHICONY KG-0766 RF2....

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79 Chapter 6 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS Black Hungarian with new silver color KB.RF403.161 Keyboard CHICONY KG-0766 RF2.4 Standard 104KS Black Greek with new silver color KB.RF403.162 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS...

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Chapter 6 80 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS Black German with new silver color KB.RF403.146 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS Black Italian with new silver color KB.RF403.147 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS ...

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81 Chapter 6 Keyboard CHICONY KG-0766 RF2.4 Standard 105KS Black Arabic/French with new silver color KB.RF403.169 Keyboard CHICONY KG-0766 RF2.4 Standard 104KS Black Kazakh with new silver color KB.RF403.170 Keyboard CHICONY KG-0766 RF2.4 Standard ...

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chapter 7 82 INTEL® MATRIX STORAGE TECHNOLOGY CHECK(DOS) 1.Intel(R) Matrix Storage Manager option ROM 1-1: Create SATA RAID 0 Step 1:Shut down the EUT, unplug the power cable,connect two SATA HDDS to EUT , check the EUT all devices are connect/plu...

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83 Chapter 7 Step 6:Create RAID 0 Mode,enter the RAID name,such as "MyRaid0",default is"Volume0". Picture2 Step 7:Select "RAID0(Stripe)" at &q...

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Chapter 7 84 Step 8:You can select the "Strip Size" and define RAID capacity in "Capactity". Picture4 Step 9:Press "Create Volume" to create RAID0,it wi...

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85 Chapter 7 1-2: Create SATA RAID 1 Step 1:Shut down the EUT, unplug the power cable,connect two SATA HDDS to EUT , check the EUT all devices are connect/plug ok. Step 2:Press "PWR-BTTN" to power on the EUT,Load BIOS default setting . Ste...

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Chapter 7 86 Step 7:Select "RAID5(Parity)" at "RAID Level". Picture7 Step 8:You can select the "Strip Size" and define RAID capacity in &q...

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87 Chapter 7 Step 8:Select two HDDs in "Disk" by space key. Picture8 Step 9:Press "Enter" to finish HDD selection and it will back to RAID creation interface...

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Chapter 7 88 Intel RAID SOP (Windows for WIN7) 2.Intel(R) Matrix Storage Console 2-1:Create a“RAID Ready” System into" RAID 0" with two Hard Drives by‘Create RAID Volume from Existing HDD Drive ’. Step 1:Install Win7 OS with one SA...