Acer Aspire 5020 Service Manual

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Aspire 3020/5020 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACE...

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II Revision History Please refer to the table below for the updates made on Aspire 3020/5020 service guide. Date Chapter Updates ...

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III Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or...

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IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage th...

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V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "g...

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VI ...

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Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Platform and memroy Aspire 3020 Series T Mobile AMD Sempron TM processor 2600+/3000+ or higher with 128 KB L2 cache, or T Mobile AMD Sempron TM proc...

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2 Chapter 1 Audio T Audio system with two built-in speakers T MS-Sound compatible Communication T Modem: 56K ITU V.90/V.92 modem with PTT approval; wake-on ring ready T LAN: 10/100/1000 Mbps Fast Ethernet (for selected models); wake-on-LAN ready T WL...

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Chapter 1 3 System Block Diagram 5 5 4 4 3 3 2 2 1 1 D D C C B B A A Title Size Document Number Rev Date: Sheet of Bolsena SB BLOCK DIAGRAM A3 158Monday, February 14, 2005 <Variant Name> Title Size Document Number Rev Date: Sheet of Bolsena SB ...

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4 Chapter 1 Board Layout Top Vi e w 1 Keyboard Connector 7 3 in 1 Connector 2 Bluetooth Board Connector 8 Speaker Connector 3 LCD Cable Connector 9 Internal Microphone Connector 4 LED Board Connector 10 Modem Board Connector 5 Lid Switch 11 Touchpad ...

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Chapter 1 5 Bottom View 1 Power Jack 16 Audio Cable Connector 2 CRT 17 Line-in Connector 3 Docking 18 Headphone Out Connector 4 Audio Cable Connector 19 Microphone-in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 IEEE 1394 Co...

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6 Chapter 1 13 IR 28 LAN Cable Connector 14 Bluetooth Switch 29 FAN Connector 15 Wireless Switch 30 LAN Cable Connector ...

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Chapter 1 7 An Aspire tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power but...

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8 Chapter 1 Closed Front View # Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Bluetooth ® communication button/ indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Blue...

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Chapter 1 9 Left View Right View # Icon Item Description 1 Ventilation slots Enable the computer to stay cool, even after prolonged use. 2 S-video/TV-out port Connects to a television or display device with S-video input (manufacturing option). 3 I...

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10 Chapter 1 Rear Panel 1 Optical drive eject button Ejects the optical drive tray from the drive. 2 Optical disk access indicator LED that indicates when an optical disk is being read or written. 3 Optical drive Internal optical drive; accepts CD...

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Chapter 1 11 Bottom Panel Indicators The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the front panel. The power, battery and wireless communication status indicators are visible even when the L...

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12 Chapter 1 NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Launch Keys Located at the upper-right, above the keyboard are four buttons. These buttons are called launch...

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Chapter 1 13 Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum c...

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14 Chapter 1 T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right bu...

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Chapter 1 15 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on ...

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16 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the...

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Chapter 1 17 Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To ty pe: Fn-F4 Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the disp...

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18 Chapter 1 The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard...

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Chapter 1 19 Hardware Specifications and Configurations Processor Item Specification CPU type Aspire 3020 Series Mobile AMD Sempron TM processor 2600+/3000+ or higher with 128 KB L2 cache, or Mobile AMD Sempron TM processor 2800+/3100+ or h...

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20 Chapter 1 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. Supports DIMM voltage 2...

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Chapter 1 21 Performance 4Mbit/s Compliant IrDA 1.1 Modem Interface Item Specification Data modem data baud rate (bps) 56K Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Rear side Bluetooth Interface Item...

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22 Chapter 1 Capacity (MB) 40000 60000 80000 Bytes per sector 512 512 512 Data heads 2 3 (for Hitachi and Seagate) 4 (for Toshiba) 4 (for Hitachi) 3 (for Seagate) Drive Format Disks 1 2 2 Spindle speed (RPM) 4200 RPM 4200 RPM 4200 RPM Performance S...

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Chapter 1 23 Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 10.8Mbytes/sec Buffer Memory 2MB Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Vid...

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24 Chapter 1 Video Memory Item Specification Chipset ATI Mobility RADEON ® X700 Memory size 64MB/128MB Interface DDR USB Port Item Specification Chipset ATI SB400 USB Compliancy Level 2.0 OHCI USB 1.1 and USB 2.0 Host controller Number of USB por...

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Chapter 1 25 Wireless 802.11 b+g built-in ATI SB400 PCMCIA TI PCI7411 Audio ALC655 6-in-1 card reader TI PCI7411 Keyboard Item Specification Keyboard controller KB 3910 Total number of keypads 88-/89-key Windows logo key Yes Internal & external...

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26 Chapter 1 Typical Power Consumption (watt) 5.6/5.7 3.96 N/A Weight 550 570 600 Physical Size(mm) 317.3x242.0x6.0 317.3x242.0x5.9 317.3x242.0x6.5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors (RGB 6-bi...

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Chapter 1 27 LCD Inverter Item Specification Vendor & model name SUMIDA TWS-449-147 Brightness conditions Vadj=3.3V Input voltage (V) 8~20 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (no load) Output current (mA, rms) 5.6~5.4 Out...

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28 Chapter 1 ...

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Chapter 2 29 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this uti...

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30 Chapter 2 Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up...

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Chapter 2 31 Information NOTE: The system information is subject to different models. Parameter Description Floppy Disk Drive Shows floppy drive type informaiton only when this model has floppy disk drive. HDD Model Name This field shows the model na...

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32 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference on...

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Chapter 2 33 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. Thi...

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34 Chapter 2 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and su...

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Chapter 2 35 Legacy USB Support Enables, disables USB interface devices support. (Enable for use with a non-USB aware Operating System such as DOS or UNIX). Option: Enabled or Disabled Parameter Description Options ...

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36 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Boot Item Specific Help User Password is : Clear Super...

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Chapter 2 37 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forge...

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38 Chapter 2 2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter t...

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Chapter 2 39 If the new password and confirm new password strings do not match, the screen will display the following message. ...

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40 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Uti...

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Chapter 2 41 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save y...

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42 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the syste...

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Chapter 3 43 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for pre...

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44 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables...

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Chapter 3 45 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you...

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46 Chapter 3 Screw List Item Description A SCW HEX NYL I#R-40/O#4-40 L5.5 B SCREW MACH WAFER M2*L4 NI C CPU SCREW M2.5*6.5 (2.7KG) D CPU SCREW M2.5*6.5 (4.5KG) E SCRW WH MS+CBZ M2.5+L4 BLACK F SCREW M2.5-6 G SCREW M2*3 NYLON 1JMCPC-420325 H SCREW...

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Chapter 3 47 Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery. ...

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48 Chapter 3 Removing the Memory/the HDD Module/the Wireless LAN Card/the ODD Module and the LCD Module Removing the Memory and the HDD Module 1. Remove the three screws fastening the DIMM/HDD cover. 2. Detach the DIMM/HDD cover carefully. 3. Pop o...

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Chapter 3 49 Removing the ODD Module 1. Remove the screws fastening the ODD module as shown. 2. Use a flat headed screwdriver to push the ODD module outwards then remove it. Removing the LCD Module 1. Open the notebook as the impage shows. 2. Detach ...

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50 Chapter 3 7. Take out the LCD cable from the main unit then disconnect the cable. 8. Remove two screws fastening the LCD module. 9. Remove another two screws on the bottom as shown. 10. Then detach the entire LCD module cautiously. . ...

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Chapter 3 51 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Disconnect the touchpad cable from the main board. 2. Disconnect the microphone cable then remove the microphone. 3. Remove one screw holdin...

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52 Chapter 3 3. Detach the touchpad bracket carefully. 4. Then detach the touchpad from the touchpad bracket. Disassembling the Lower Case Assembly 1. Disconnect the bluetooth cable then remove the bluetooth module. 2. Disconnect the speaker set cabl...

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Chapter 3 53 8. Disconnect the modem board cable from the main board. 9. Remove the two screws holding the modem board. 10. Disconnect the modem board from the main board then remove it. 11. Disconnect the modem cable from the modem board. 12. Remove...

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54 Chapter 3 18. Remove the three screws fastening the speaker set. 19. Tear off the tape holding the speaker set. 20. Take out the speaker set from the lower case. This completes main unit disassembly. ...

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Chapter 3 55 Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the two screws fastening the LCD inverter. 5. Take out the ...

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56 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out fr...

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Chapter 4 57 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses...

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58 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more t...

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Chapter 4 59 If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagno...

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60 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure 1. If the voltage is not correct, replace the power adapter. 2. If ...

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Chapter 4 61 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Tot...

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62 Chapter 4 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Ac...

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Chapter 4 63 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configu...

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64 Chapter 4 Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used Run “Load Default Settings” in BIOS Setup Utility. RTC batt...

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Chapter 4 65 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 59.. Ensure every connector i...

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66 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST fla...

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Chapter 4 67 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS co...

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68 Chapter 4 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h In...

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Chapter 4 69 D2h Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h...

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70 Chapter 4 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute...

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Chapter 4 71 Battery can’t be charged See “Check the Battery Pack” on page 61. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PC...

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72 Chapter 4 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 74. Battery fuel gauge in Windows doesn’t go higher than 90%. Remove battery pack and let it cool for 2 hou...

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Chapter 4 73 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement shoul...

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74 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures...

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Chapter 5 75 Top View Please note that the main board view file will not be provided by the vendor. Please use the utility to open main board file to see the top view and the bottom of this model. 13 (PJ1) Power Jack 14 (CN12) CRT Connector 15 (CN14...

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76 Chapter 5 19 (CN17) MINI PCI 20 (U20) Northbridge M760GX 21 (U21) CPU Socket 22 (CN18) USB Connector 23 (CN19) USB Connector 24 (U22) BIOS ROM 25 (U23) EC PC97551 26 (BT1) RTC Battery 27 (CN20) DDR SO-DIMM Socket1 28 (U25) LAN PHY RTL8201CP 29 (CN...

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Chapter 5 77 Bottom View 1 (SW1) Lid Switch 2 (CN1) Panel Connector 3 (CN2) LED Board Connector 4 (CN3) Modem Connector 5 (CN4) Keyboard Connector 6 (CN5) Bluetooth Module Connector 7 (CN6) Touchpad Board Connector 8 (CN7) Internal Microphone Con...

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78 Chapter 5 ...

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Chapter 6 79 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3020/5020. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WH...

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80 Chapter 6 Aspire 3020/5020 Exploded Diagram Aspire 3020/5020 FRU List Adapter NS ADAPTER 90W LITEON PA-1900- 04AW AP.09003.002 Battery 21 BATTERY PACK LI+ 8CELL 2.2MAH SANYO BT.00803.007 BATTERY PACK LI+ 8CELL 2.2MAH PANASONIC BT.00805.002 Board...

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Chapter 6 81 NS MODEM CABLE 50.A46V1.001 NS TOUCHPAD CABLE 50.A46V1.002 NS COVER SWITCH CABLE 50.A46V1.004 NS POWER CABLE 16A 250V 3PIN EUR BK 27.01518.731 NS POWER CORD 220V 3PIN EUR 27.T30V1.004 NS POWER CORD 10A 125V 3PIN US BK 27.01518.641 NS P...

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82 Chapter 6 4 IO BRACKET LEFT 33.A46V1.002 3 LOWER CASE W/SPEAKER 60.A46V1.001 NS SPEAKER LEFT/RIGHT 23.A46V1.001 7 UPPER CASE W/COVER SWITCH CABLE 60.A46V1.002 CPU/Processor NS AMD MOBILE SEMPRON 2600+ 25WD KC.S2602.25D NS AMD MOBILE SEMPRON 2800...

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Chapter 6 83 NS OPTICAL BRACKET 33.A46V1.003 NS DVD-RW 8X DUAL LITEON SOSW- 833S W/BEZEL KU.00804.015 NS DVD-RW MODULE 8X DUAL 6M.A46V1.004 NS OPTICAL BRACKET 33.A46V1.003 NS DVD-RW 8X TOSHIBA TS-L532A DUAL W/BEZEL KU.00801.009 FAN NS FAN 23.A46V1.0...

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84 Chapter 6 NS HDD 40GB HITACHI HTS424040M9AT00 KH.04007.012 HDD 40GB TOSHIBA MK4025GAS KH.04004.005 HDD 40GB 4200PRM SEAGATE ST94019A KH.04001.010 NS HDD BRACKET 33.A46V1.004 NS HDD 60GB HITACHI C25N060ATMR04 KH.06007.006 NS HDD 60GB SEAGATE ST9...

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Chapter 6 85 7 KEYBOARD DARFON NSK-H3M0D DANISH KB.A2707.019 7 KEYBOARD DARFON NSK-H3M0T TURKISH KB.A2707.020 7 KEYBOARD DARFON NSK-H3M0L GREEK KB.A2707.023 7 KEYBOARD DARFON NSK-H3M0R RUSSIAN KB.A2707.025 LCD Module NS ASSY LCD MODULE 15IN. XGA ...

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86 Chapter 6 NS LCD PANEL W/HINGE 60.A46V1.007 NS HINGE PACK 15.4IN. LEFT/RIGHT 6K.A46V1.001 NS WIRELESS ANTENNA 25.A46V1.001 NS LCD 15 IN. TFT XGA LG LP150X08- A3 (MADE IN CHINA) LK.15008.016 NS LCD MODULE 15.4IN. WXGA W/ ANTENNA GLARE TYPE 6M.A46V1...

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Chapter 6 87 NS SDIMM 256M NANYA NT256D64SH8C0GM-6K KN.25603.019 NS SDIMM 256M INFINEON HYS64D32020HDL-6-C (.11U/G) KN.25602.012 NS SDIMM 256M HYNIX HYMD232M646D6-J KN.2560G.001 NS SDIMM 256M SAMSUNG M470L3224FT0-CB3 KN.2560B.008 NS SDIMM 256M MI...

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88 Chapter 6 NS SRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0 NS SCRW M2.5*L3(NON NYLOK) 86.9A523.3R0 NS SCREW M3x4(86.9A524.4R0) 86.9A524.4R0 NS SCREW WAFER NYLOK NI 2ML3 86.9A552.3R0 NS SCRW M2*4 WAFER NI 86.9A552.4R0 NS SCRW M2.5*3 WAFER NI 86.9A553.3R0...

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Chapter 6 89 ...