Lenovo Yoga 370 User Manual

[Page 1] Lenovo Yoga 370

Yoga370UserGuide ...

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Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthefollowing: •Safety,Warranty,andSetupGuide •“Importantsafetyinformation”onpagev ThelatestSafety,Warranty,andSetupGuideandtheRegulatoryNoticeareavailableontheLen...

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Contents Importantsafetyinformation......v Readthisfirst................v Importantinformationaboutusingyourcomputer..v Conditionsthatrequireimmediateaction....vii Serviceandupgrades............vii Powercordsandpoweradapters.......viii Extensioncord...

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Chapter6.Advancedconfiguration..59 InstallingtheWindows10operatingsystem...59 Installingdevicedrivers...........59 UsingtheThinkPadSetupprogram......60 ConfiguringThinkPadSetup.......60 Changingthestartupsequence......61 UpdatingtheUEFIBIOS...........

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Generalrecyclinginformation.........115 ImportantWEEEinformation.........115 Japanrecyclingstatements.........116 RecyclinginformationforBrazil........116 BatteryrecyclinginformationfortheEuropean Union..................117 Batteryrecyclinginformatio...

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Importantsafetyinformation Note:Readtheimportantsafetyinformationfirst. Readthisfirst Thisinformationcanhelpyousafelyuseyournotebookcomputer.Followandretainallinformationincluded withyourcomputer.Theinformationinthisdocumentdoesnotalterthetermsofyo...

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Preventyourcomputerfromgettingwet. Toavoidspillsandthedangerofelectricalshock,keepliquidsawayfromyour computer. Protectthecablesfrombeingdamaged. Applyingstrongforcetocablesmaydamageorbreakthem. Routecommunicationlines,orthecablesofanacpoweradapter,a...

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Conditionsthatrequireimmediateaction Productscanbecomedamagedduetomisuseorneglect.Someproductdamageisseriousenough thattheproductshouldnotbeusedagainuntilithasbeeninspectedand,ifnecessary,repairedby anauthorizedservicer. Aswithanyelectronicdevice,pay...

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surethatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Ifyouhave anyquestionsorconcerns,contacttheCustomerSupportCenter. Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the followingwarningsarerequir...

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Topreventpossibleoverheating,donotcoverthepoweradapterwithclothingorotherobjects whenthepoweradapterispluggedintoanelectricaloutlet. Extensioncordsandrelateddevices Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripst...

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Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith oneoftheseparts,contactaservicetechnician. Externaldevices CAUTION: Donotconnectord...

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Noticeforbuilt-inrechargeablebattery DANGER Donotattempttoreplacethebuilt-inrechargeablebattery.Replacementofthebatterymustbe donebyaLenovo-authorizedrepairfacilityortechnician. Onlyrechargethebatterystrictlyaccordingtoinstructionsincludedintheproduc...

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•Ventilationslots,fansand/orheatsinksareprovidedwiththeproductforsafety,comfort,and reliableoperation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproducton abed,sofa,carpet,orotherflexiblesurface.Neverblock,cover,ordisablethesefeatures...

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4.Attachpowercordstooutlets. 5.TurndevicesON. 4.Removeallcablesfromdevices. Thepowercordmustbedisconnectedfromthewalloutletorreceptaclebeforeinstallingallother electricalcablesconnectedtothecomputer. Thepowercordmaybereconnectedtothewalloutletorrecep...

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Plasticbagnotice DANGER Plasticbagscanbedangerous.Keepplasticbagsawayfrombabiesandchildrentoavoiddanger ofsuffocation. Glasspartsnotice CAUTION: Somepartsofyourproductmaybemadeofglass.Thisglasscouldbreakiftheproductisdropped onahardsurfaceorreceivesa...

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Chapter1.Productoverview Thischapterprovidesbasicinformationtohelpyougetfamiliarwithyourcomputer. Computercontrols,connectors,andindicators Thissectionintroduceshardwarefeaturesofthecomputer. Frontviewandsideviews 1Microphones(availableonsomemodels)2...

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11Audioconnector 12ThinkPadPenPro(availableonsomemodels) 13Powerbutton14TrackPoint ® buttons 15Trackpad 16NFClabel(availableonsomemodels) 17TrackPointpointingstick 18Smart-cardslot(availableonsomemodels) 19AlwaysOnUSBconnector 20MiniEthernetconnecto...

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10MicroSDcardslot YoucaninsertamicroSDcardintothemicroSDcardslotfordataaccessorstorage. Attention:WhiletransferringdatatoorfromamicroSDcard,donotputyourcomputerintosleepor hibernationmodebeforethedatatransferiscompleted.Otherwise,yourdatacouldgetdama...

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Youalsocandefinewhatthepowerbuttondoes.Forexample,bypressingthepowerbutton,youcanturn offthecomputerorputthecomputerintosleeporhibernationmode.Tochangewhatthepowerbutton does,dothefollowing: 1.GotoControlPanel,andthenchangetheviewofControlPanelfromC...

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DANGER Toavoidtheriskofelectricalshock,donotconnectthetelephonecabletotheEthernetextension adapter. 21USB-Cconnector(Thunderbolt™3compatible) TheUSB-CconnectorsonyourcomputersupportthelatestUSB3.1standardandarefullycompatiblewith Thunderbolt3techno...

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1Fanlouvers Thefanlouversandinternalfanenableairtocirculateinthecomputertoensurepropercooling,especially thecoolingofthemicroprocessor. Note:Toensureproperairflow,donotplaceanyobstaclesinfrontofthefanlouvers. 2Keyboarddrainageholes Ifyouaccidentally...

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1CapsLockindicator Whenthisindicatorison,youcantypeuppercaselettersbydirectlypressingtheletterkeys. 2FnLockindicator ThisindicatorshowsthestatusofFnLockfunction.Formoreinformation,see“Usingthespecialkeys” onpage21 . 3Speaker-muteindicator Whenthi...

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•Amber:connectedtoacpower(batterypower1%–80%) •Off:notconnectedtoacpower Importantproductinformationlabels Thissectionprovidesinformationtohelpyoulocatethefollowinglabels: •Machinetypeandmodellabel •FCCIDandICCertificationlabel •Labelsfo...

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Thecontentofthislabeldiffersdependingonthewirelessmodulesthatcomewithyourcomputer: •Forapreinstalledwirelessmodule,thislabelidentifiestheactualFCCIDandICcertificationnumberfor thewirelessmoduleinstalledbyLenovo. Note:Donotremoveorreplaceapreinsta...

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LabelsfortheWindowsoperatingsystems Windows ® 10GenuineMicrosoft ® label:YourcomputermighthaveaGenuineMicrosoftlabelaffixedtoits coverdependingonthefollowingfactors: •Yourgeographiclocation •Datewhenyourcomputerwasmanufactured •VersionofWind...

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•Displaysize:337.82mm(13.3inches) •Displayresolution:1920x1080pixels •Multi-touchtechnology Keyboard •Six-rowbacklitkeyboard •Functionkeys •ThinkPadpointingdevice Connectorsandslots •AlwaysOnUSB3.0connector •Audioconnector •HDMIconn...

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•Depth:222.2mm(8.75inches) •Thickness:18.2mm(0.7inches) Maximumheatoutput(dependingonthemodel) •65W(222Btu/hr) Powersource(acpoweradapter) •Sine-waveinputat50Hzto60Hz •Inputratingoftheacpoweradapter:100Vto240Vac,50Hzto60Hz Operatingenvironm...

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AnintroductiontoLenovoprograms ThistopicprovidesabriefintroductiontoLenovoprograms.Dependingonyourcomputermodel,someof theprogramsmightnotbeavailable. Theavailableprogramsaresubjecttochangewithoutnotice.Tolearnmoreabouttheprogramsandother computingso...

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Chapter2.Usingyourcomputer Thischapterprovidesinformationtohelpyouusethevariousfeaturesprovidedbyyourcomputer. Registeringyourcomputer Whenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontact youifthereisarecallorothe...

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•Beforeyoudisposeofthedataontheinternalstoragedrive,ensurethatyouread“Deletingdatafrom yourstoragedrive”onpage56 . HowdoIattachanexternaldisplay? •Referto“Usinganexternaldisplay”onpage34. •WiththeExtenddesktopfunction,youcandisplayoutpu...

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•Takingnotes •AnnotatingPortableDocumentFormat(PDF)files •Drawinggraphicswithapplicationscapableofeditingandsketching WhenyoudraworwritewiththeThinkPadPenPro,keepitperpendiculartothecomputerdisplayto achievethebestlinequality. UsetheThinkPadPe...

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Operatingmodes Thecomputerdisplaycanbeopenedtoanyanglewithinarangeofupto360degreesasshownin thefollowingillustration. Note:Dependingonthemodel,yourcomputermightlookdifferentfromtheillustrationsinthistopic. Attention:Donotrotatethecomputerdisplaywitht...

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Byrotatingthedisplaytodifferentangle,yourcomputerfeaturesthefollowingfouroperatingmodes.You canswitchbetweendifferentmodesaccordingtoyourpreferenceandworkingconvenience. Note:Thekeyboardandthepointingdevicesareautomaticallydisabledinthestandmode,tent...

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Touchgesture(touchmodels only) Description Touch:Tap. Mouseaction:Click. Function:Openanapporperformanactiononanopenapp,suchasCopy, Save,andDelete,dependingontheapp. Touch:Tapandhold. Mouseaction:Right-click. Function:Openamenuwithmultipleoptions. To...

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Touchgesture(touchmodels only) Description Touch:Swipeinfromtheleftedge. Mouseaction:Clickthetask-viewicononthetaskbar. Function:Viewallyouropenwindowsintaskview. •Shortswipeforfull-screenedapporwhenyourcomputerisinthetablet mode Touch:Swipedownwar...

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2Fnkeyandfunctionkeys YoucanconfiguretheFnkeyandfunctionkeysintheKeyboardPropertieswindowbydoingthefollowing: 1.GotoControlPanel,andthenchangetheviewofControlPanelfromCategorytoLargeiconsorSmall icons. 2.ClickKeyboard.IntheKeyboardPropertieswindow,c...

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•Fn+4:PressFn+4toputthecomputerintosleepmode.Towakeupthecomputer,pressanykeyor thepowerbutton. •Fn+PrtSc:OpentheSnippingToolprogram. •Fn+Spacebar:Ifyourcomputersupportskeyboardbacklight,pressFn+Spacebartoswitchbetweenthe differentkeyboardbackli...

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2Left-clickbutton(primary-clickbutton) 3Right-clickbutton(secondary-clickbutton) 4Scrollbar TousetheTrackPointpointingdevice,seethefollowinginstructions: Note:Placeyourhandsinthetypingpositionanduseyourindexfingerormiddlefingertoapplypressureto the...

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Tousethetrackpad,seethefollowinginstructions: •Point Slideonefingeracrossthesurfaceofthetrackpadtomovethepointeraccordingly. •Left-click Presstheleft-clickzone1toselectoropenanitem. Youalsocantapanywhereonthesurfaceofthetrackpadwithonefingertop...

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•Dependingonthemodel,thetrackpadonyourcomputermightlookdifferentfromtheillustrationsin thistopic. Tap Tapanywhereonthetrackpad withonefingertoselectoropen anitem. Two-fingertap Tapanywhereonthetrackpadwith twofingerstodisplayashortcut menu. Two-...

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Powermanagement Thissectionprovidesinformationabouthowtouseacpowerandbatterypowertoachievethebestbalance betweenperformanceandpowermanagement. Usingtheacpoweradapter Thepowertorunyourcomputercancomeeitherfromthebatteryorfromacpower.Whileyouuseac powe...

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Checkingthebatterystatus Moveyourpointertothebattery-statusiconintheWindowsnotificationareatocheckthebatterystatus. Thebattery-statusicondisplaysthepercentageofbatterypowerremainingandhowlongyoucanuse yourcomputerbeforeyoumustchargethebattery. Thera...

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Power-savingmodes Thereareseveralmodesthatyoucanuseatanytimetoconservepower.Thissectionintroduceseach modeandgivestipsontheeffectiveuseofbatterypower. •Sleepmode Insleepmode,yourworkissavedtomemory,andthenthestoragedriveandthecomputerdisplayare tur...

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2.ConnectoneendoftheEthernetextensionadaptertotheminiEthernetconnectoronyourcomputer. ThenconnecttheotherendtoanEthernetcable. TheEthernetconnectorhastwoindicatorsthatshowthestatusofthenetworkconnection.Whenthe greenindicatorison,thecomputerisconnect...

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2.Clickthewireless-network-connection-statusiconintheWindowsnotificationarea.Alistofavailable wirelessnetworksisdisplayed. 3.Double-clickanetworktoconnecttoit.Providerequiredinformationifneeded. Thecomputerautomaticallyconnectstoanavailableandrememb...

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•Remotelycontrollingandcommunicatingwithdevicessuchasmobilephones Dependingonthemodel,yourcomputermightsupporttheBluetoothfeature.Totransferdatathrough theBluetoothfeature,dothefollowing: Note:Itisnotrecommendedtousethewirelessfeature(the802.11stan...

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PairingyourcomputerwithanNFCcard Beforeyoustart,ensurethatthecardisinNFCDataExchangeFormat(NDEF),otherwisethecardcannotbe detected.Thendothefollowing: 1.PositionthecardcloselyabovetheNFClabelasshown.Aligntheshorteredgeofthecardwiththe horizontalexten...

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Tostartthecameraandconfigurethecamerasettings,opentheStartmenu,andclickCamera. Whenthecameraisstarted,theindicatoristurnedoningreen,indicatingthatthecameraisinuse. Youalsocanusetheintegratedcamerawithotherprogramsthatprovidefeaturessuchasphotographi...

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–OpentheStartmenu,andthenclickSettings➙Devices➙Connecteddevices➙Addadevice. –Clicktheactioncentericon intheWindowsnotificationarea.ClickConnect.Selectthewireless displayandfollowtheinstructionsonthescreen. Formoreinformation,seetheWindowsh...

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Supportedsmartcardtype Thesmart-cardreader(ifavailableonyourcomputer)onlysupportsthesmartcardofthefollowing specifications: •Length:85.60mm(3.37inches) •Width:53.98mm(2.13inches) •Thickness:0.76mm(0.03inches) Attention:Smartcardswithslitsareno...

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Usethefollowingtraveltipstotravelmoreconfidentlyandefficientlywithyourcomputer. •Whenyourcomputergoesthroughthex-raymachinesatairportsecuritystations,itisimportanttokeep youreyesonthecomputeratalltimestopreventtheft. •Considerbringinganelectric...

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Chapter3.Enhancingyourcomputer Thischapterprovidesinstructionsonhowtousehardwaredevicestoexpandyourcomputercapabilities. FindingThinkPadoptions Ifyouwanttoexpandthecapabilitiesofyourcomputer,Lenovohasanumberofhardwareaccessories andupgradestomeetyour...

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12USB2.0connectors 5USB3.0connector ConnectUSB-compatibledevices,suchasaUSBkeyboard,aUSBmouse,aUSBstoragedevice,ora USBprinter. 3Audioconnector:Connectheadphonesoraheadsetwitha3.5-mm(0.14-inch),4-poleplug. 4Power/Connectionbutton:Turnonorturnoffthedo...

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1Emergency-resethole Ifyourdockstopsresponding,holddownthepowerbuttonforseveralsecondstoturnoffthedock.Ifthe dockstillcannotbeturnedoff,dothefollowingtoresetthedock: 1.Removetheacpoweradapter. 2.Insertastraightenedpaperclipintotheemergency-resethole....

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5.Ifanexternaldisplayisavailable,connecttheexternaldisplaytotheappropriateconnector(HDMIor DisplayPortconnector)onthedock.Theexternaldisplayshowssomewirelesspairinginstructions whenyouconnectyourcomputertothedock. 6.Positionyourcomputerclosetothedock...

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DisconnectingfromtheThinkPadWiGigDock TodisconnectyourcomputerfromtheThinkPadWiGigDock,dothefollowing: 1.ClicktheactioncentericonintheWindowsnotificationarea.ThenclickConnecttoopenthe devicelist. 2.LocatetheThinkPadWiGigDockandclickDisconnect. 3.Hol...

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Chapter4.Accessibility,ergonomic,andmaintenance information Thischapterprovidesinformationaboutaccessibility,ergonomic,andcleaningandmaintenance. Accessibilityinformation Lenovoiscommittedtoprovidinguserswhohavehearing,vision,andmobilitylimitationswi...

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•On-ScreenKeyboard Ifyouprefertotypeorenterdataintoyourcomputerusingamouse,joystick,orotherpointingdevice insteadofaphysicalkeyboard,youcanuseOn-ScreenKeyboard.On-ScreenKeyboarddisplaysavisual keyboardwithallthestandardkeys.Youcanselectkeysusingthe...

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Customizableitemsize Youcanmaketheitemsonyourscreeneasiertoreadbychangingtheitemsize. •Tochangetheitemsizetemporarily,usetheMagnifiertoolinEaseofAccessCenter. •Tochangetheitemsizepermanently,dothefollowing: –Changethesizeofalltheitemsonyourscr...

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Generalposture:Makeminormodificationsinyourworkingposturetodetertheonsetofdiscomfort causedbylongperiodsofworkinginthesameposition.Frequentshortbreaksfromyourworkalsohelp topreventminordiscomfortassociatedwithyourworkingposture. Display:Positionthed...

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•Beforemovingyourcomputer,besuretoremoveanymedia,turnoffattacheddevices,anddisconnect cordsandcables. •Whenpickingupyouropencomputer,holditbythebottom.Donotpickuporholdyourcomputerby thedisplay. •OnlyanauthorizedThinkPadrepairtechnicianshoulddi...

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Chapter5.Security Thischapterprovidesinformationabouthowtoprotectyourcomputerfromunauthorizeduse. Usingpasswords Youcanhelppreventyourcomputerfromunauthorizedusebyusingpasswords.Afteryousetapassword,a promptisdisplayedonthescreeneachtimeyouturnonthec...

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Themasterharddiskpasswordalsorequiresauserharddiskpassword.Themasterharddiskpassword issetandusedbyasystemadministrator.Itenablestheadministratortoaccessanystoragedrivein asystemlikeamasterkey.Theadministratorsetsthemasterpassword;thenassignauserpass...

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•Setapower-onpasswordaswellasaharddiskpassword.Forsecurity,alongerpasswordis recommended. •TheM.2solid-statedrivebuiltintoyourcomputercanbeprotectedbyUEFIBIOS.Toprovidereliable security,usethesecuritychipandasecurityprogramwiththeTrustedPlatformM...

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4.Movetoanitemyouwanttosetbyusingthedirectionalkeys.Whentheitemishighlighted,pressEnter. 5.Setotheritemsthatyouwanttoset. 6.PressF10.ASetupConfirmationwindowisdisplayed.SelectYestosavetheconfigurationchanges andexit. Notes: •Ensurethatthesupervis...

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Fingerprintreaderindicator 1Off:Thefingerprintreaderisnotreadyfortapping. 2Solidgreen:Thefingerprintreaderisreadyfortapping. 3Amber,blinking:Thefingerprintcannotbeauthenticated. Associatingyourfingerprintswithyourpower-onpasswordandharddiskpasswo...

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Ifyourfingerhasanyofthefollowingconditions,youmightnotbeabletoregisterorauthenticateit: •Yourfingeriswrinkled. •Yourfingerisrough,dry,orinjured. •Yourfingerisstainedwithdirt,mud,oroil. •Thesurfaceofyourfingerisdifferentfromtheonewhenyoue...

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Formoreinformationabouthowtousethefirewallprogram,seethehelpsystemthatcomeswiththe program. Protectingdataagainstviruses Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After 30days,youmustrenewthelicensetocont...

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Chapter6.Advancedconfiguration Thischapterprovidesinformationtohelpyoufurtherconfigurethecomputer: InstallingtheWindows10operatingsystem Insomesituations,youmightneedtoinstallanewoperatingsystem.Thistopicprovidesinstructions onhowtoinstallaWindows1...

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driver.Ifyouaddacomponent,theoperatingsystemmustbeinstructedonhowtooperatethatpieceof hardware.Afteryouinstallthedriver,theoperatingsystemcanrecognizethehardwarecomponentand understandhowtouseit. Note:Becausedriversareprograms,likeanyotherfileonyour...

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ToconfigureThinkPadSetup,dothefollowing: 1.Restartthecomputer.Whenthelogoscreenisdisplayed,pressF1.TheThinkPadSetupprogramstarts. Note:Ifyouarerequiredtoenterthesupervisorpassword,enterthecorrectpassword.Youalsocan pressEntertoskipthepasswordprompta...

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Whenyouinstallanewprogram,devicedriver,orhardwarecomponent,youmightbeinformedtoupdate theUEFIBIOS.YoucanupdatetheUEFIBIOSbystartingyourcomputerfromaflashupdatediscoraflash updateprogramrunningintheWindowsenvironment. Therequirementsforflashupdatea...

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Configmenu Note:TheBIOSmenuitemsmightchangewithoutnotice.Dependingonthemodel,thedefaultvalue mightvary. Network •WakeOnLAN Values:Disabled,AConly,ACandBattery Description:Thenetworkadministratorcanturnonacomputerfromamanagementconsolebyusing theWa...

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Descriptions:EnableordisabletheMACAddressPassThroughfunctionwhenadockisattached.If youselectEnabled,thedockEthernetusesthesameMACaddressastheinternalEthernetLAN.When disabled,thedockEthernetusesitsownMACaddress. USB •USBUEFIBIOSSupport Values:Disab...

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Display •BootDisplayDevice Values:ThinkPadLCD,ExternalDisplay Description:Selectthedisplaydevicethatyouwanttoactivateatboottime.Thisselectioniseffectivefor boottime,passwordprompt,andThinkPadSetup. •T otalGraphicsMemory Values:256MB,512MB Descrip...

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Thunderbolt(TM)3 •WakebyThunderbolt(TM)3 Values:Disabled,Enabled Descriptions:EnableordisableWakeFeaturewithThunderbolt(TM)3Port.IfyouselectEnabled,the batterylifeduringthelowpowerstatemightbecomeshorter. •Securitylevel Values:NoSecurity,UserAuth...

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•SystemDate Descriptions:Setorchangethedateofthesystem. •SystemTime Descriptions:Setorchangethetimeofthesystem. Securitymenu Note:TheBIOSmenuitemsmightchangewithoutnotice.Dependingonthemodel,thedefaultvalue mightvary. Password •SupervisorPasswo...

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Values:Disabled,Enabled Descriptions:Setaharddiskpasswordtopreventunauthorizedusersfromaccessingdataontheinternal storagedrive.Formoreinformation,see“Passwordsintroduction”onpage51. Fingerprint •PredesktopAuthentication Values:Disabled,Enabled ...

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Values:Disabled,Enabled Descriptions:EnableordisabletheIntelTrustedExecutionTechnology. •PhysicalPresenceforClear Values:Disabled,Enabled Descriptions:Ifthisoptionisenabled,aconfirmationmessageisdisplayedwhenyouclearthesecurity chip. UEFIBIOSUpdat...

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•Memorycardslot •Integratedcamera •Microphone •Fingerprintreader •Thunderbolt •NFCdevice •WiGig InternalDeviceAccess •BottomCoverTamperDetection Values:Disabled,Enabled Descriptions:Whenthisoptionisenabled,supervisorpasswordisrequired...

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Descriptions:UsethisoptiontoclearallkeysandcertificatesinSecureBootdatabasesandinstall yourownkeysandcertificates. Intel(R)SGX •Intel(R)SGXControl Values:Disabled,Enabled,SoftwareControlled Descriptions:EnableordisabletheIntelSoftwareGuardExtensi...

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Descriptions:Ifyouenablethisoption,youcanopentheBootMenuwindowbycontinuouslypressing F12whenthecomputerispoweredon. •BootOrderLock Values:Disabled,Enabled Descriptions:Enablethisoptiontolockthebootdevicepriorityorder. Restartmenu Note:TheBIOSmenuit...

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WakeonLAN ThenetworkadministratorcanturnonacomputerfromamanagementconsolebyusingtheWakeon LANfeature. WhentheWakeonLANfeatureisenabled,manyoperations,suchasdatatransfer,softwareupdates,and flashupdatesoftheUEFIBIOS,canbedoneremotelywithoutremoteatte...

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Chapter7.Troubleshootingcomputerproblems Thischapterprovidesinformationaboutwhattodoifyouexperienceaproblemwithyourcomputer. Generaltipsforpreventingproblems Thistopicprovidesthefollowingtipstohelpyoupreventcomputingproblems: •Emptyyourrecyclebinon...

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LenovoCompanionsupportsthehardwarescanfunction.Itcombinesdiagnostictests,systeminformation collection,securitystatus,andsupportinformation,alongwithhintsandtipsforoptimalsystem performance.TorunLenovoCompanion,see“AccessingLenovoprograms”onpage12...

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Errormessages •Message:0177:BadSVPdata,stopPOSTtask. Solution:ChecksumofthesupervisorpasswordintheEEPROMisnotcorrect.Thesystemboard shouldbereplaced.Havethecomputerserviced. •Message:0183:BadCRCofSecuritySettingsinEFIVariable.EnterThinkPadSetup. ...

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•Message:2111:ReaderroronSSD1(M.2) Solution:TheM.2solid-statedriveisnotworking.HavetheM.2solid-statedriveserviced. •Message:2112:ReaderroronSSD2(M.2) Solution:TheM.2solid-statedriveisnotworking.HavetheM.2solid-statedriveserviced. •Message:2200:...

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4.PresstheFnkeyonyourcomputertoemitthebeepagain.Thediagnosticappdecodesthebeeperror andshowspossiblesolutionsonthesmartphone. Thefollowingsectiondescribessomebeeperrorsandthecorrespondingsolutions. Note:Donotattempttoserviceaproductyourselfunlessinst...

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4.Verifythepropermemoryconfigurationandcompatibilityincludingthemaximummemorysizeandthe memoryspeed. 5.Rundiagnosticprograms.See“DiagnosingproblemswithLenovoCompanion”onpage75. Ethernetproblems •Problem:Mycomputercannotconnecttothenetwork. Sol...

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Wireless-LANproblem Problem:Icannotconnecttothenetworkusingthebuilt-inwirelessnetworkcard. Solution: Ensurethat: •TheAirplanemodeisoff. •Yourwireless-LANdriveristhelatestversion. •Yourcomputeriswithintherangeofawirelessaccesspoint. •Thewirele...

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Keyboardproblems •Problem:Allorsomekeysonthekeyboarddonotwork. Solution:Ifanexternalnumerickeypadisconnected: 1.Turnoffthecomputer. 2.Removetheexternalnumerickeypad. 3.Turnonthecomputerandtryusingthekeyboardagain. Ifthekeyboardproblemisresolved,car...

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–Ifyouhaveusedpartitionsoftware,examinethepartitionontheharddiskdrivebyusingthe software,andrecoverthepartitionifrequired. –Usetherecoverysolutionstorestorethesystemtothefactorydefaultstate.Formoreinformation, seeChapter8“Recoveryinformation”...

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Solution:Ensurethatyouinstalltheoperatingsystemandprogramcorrectly.Iftheproblempersists, havethecomputerserviced. •Problem:ItrytoturnoffmycomputerbutthescreenstaysonandIcannotcompletelyturnoffmy computer. Solution:Pressandholdthepowerbuttonforfours...