Epson WF-C20590 User Manual

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Summary of Contents:

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WF-C20590 User's Guide ...

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3 Contents WF-C20590 User's Guide .......................................................................................................................... 15 Product Basics .........................................................................

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4 Using Epson Remote Print ........................................................................................................... 53 Using Epson Scan to Cloud..........................................................................................

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5 Loading Paper ........................................................................................................................................... 88 Loading Paper in the Cassettes and MP Tray ...................................................

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6 Image Options and Additional Settings - Windows.................................................................. 130 Selecting a Printing Preset - Windows......................................................................................... 131...

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7 Extended Settings - Epson Universal Print Driver - Windows ................................................. 164 Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 165 Locking Printer Setting...

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8 Image Format Options................................................................................................................. 213 Scan Resolution Guidelines ......................................................................................

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9 Sending a Fax Using the Control Panel .................................................................................. 260 Fax Sending Options ..........................................................................................................

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10 Replacing Ink Cartridges and Maintenance Boxes............................................................................... 298 Check Cartridge and Maintenance Box Status..............................................................................

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11 Solving Copying Problems ............................................................................................................... 339 Product Cannot Copy .........................................................................................

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12 Incorrect Colors ........................................................................................................................... 355 Solving Scanning Problems ...............................................................................

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13 Mac System Requirements .............................................................................................................. 372 Paper Specifications ..........................................................................................

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15 WF-C20590 User's Guide Welcome to the WF-C20590 User's Guide. For a printable PDF copy of this guide, click here. ...

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16 Product Basics See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Comma...

[Page 17] Epson WF-C20590 Series

17 Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem when a message appears on the LCD screen. 1 Paper clip holder 2 Con...

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18 6 ADF input tray 7 ADF output tray 8 Facedown paper eject tray (K) 9 Multi-purpose (MP) tray (B) 10 Cover (J) 11 Cover (E) 12 Paper cassette 4 (C4) 13 Paper cassette 3 (C3) 14 Paper cassette 2 (C2) 15 Paper cassette 1 (C1) 16 Front cover (L) 17 In...

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19 Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem when a message appears on the LCD screen. 1 Document cover 2 Scann...

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20 4 Multi-purpose (MP) tray (B) 5 Paper cassette edge guides 6 Faceup paper eject tray (G) 1 Ink cartridge cover (A) 2 Front cover (L) 3 Cleaner tool storage (can be used to clean scanner glass) ...

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21 4 Ink cartridges 5 Maintenance box 6 Maintenance box cover (H) 7 Duplexing unit (D1) Parent topic: Product Parts Locations Product Parts - Back ...

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22 1 USB port 2 LAN port 3 EXT. port 4 Line port 5 Circuit breaker cover 6 AC inlet Note: If you are using a USB connection, you must insert the cable in the correct orientation. Parent topic: Product Parts Locations Optional Accessories and Replacem...

[Page 23] Epson WF-C20590 Series

23 Option or part Part number High-capacity input tray* C12C933331 * Must be installed by an Epson authorized reseller or technician. Parent topic: Product Basics Using the Control Panel See these sections to learn about the control panel and select ...

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24 Control Panel Buttons and Lights 1 power button 2 home button 3 LCD touchscreen 4 NFC (Near Field Communication) tag 5 data light 6 error light 7 fax reception light 8 power light Note: If the LCD screen is dark, press the screen to wake the produ...

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25 Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Press the icon to view or change the current network settings. Icons Description or Job/Status Displays the Job Status, Printer Sta...

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26 Icons Description The indicated setting has changed. There is a problem with the indicated setting. Select the icon to resolve the problem. Access to the product's functions are restricted to authorized users. Select the icon to log in using ...

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27 You see the Basic Settings screen: 4. Select Language. 5. Select a language. 6. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight...

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28 You see the Basic Settings screen: 4. Select Date/Time Settings. ...

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29 You see a screen like this: 5. Select Daylight Saving Time. 6. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Da...

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30 Parent topic: Using the Control Panel Selecting Your Country or Region Before using your product, select the country or region in which you are using it. Note: If you change the country or region, your fax settings return to their defaults and you...

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31 6. If the setting is correct, select Yes. (If not, select No and retry.) 7. Press the home button to exit. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the cont...

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32 5. Select Normal Mode or Quiet Mode. Note: You can also select the icon on the Home screen to switch between Normal Mode and Quiet Mode. 6. Press to decrease or to increase the sound level for the displayed functions. 7. When you finish, select OK...

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33 You see the Basic Settings screen: 4. Select LCD Brightness. 5. Do one of the following: • Press the – or + icons to decrease or increase the brightness. • Press the brightness level on the LCD screen, select a number from the on-screen keyp...

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34 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see the Basic Settings screen: 4. Select Operation Time Out. ...

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35 You see this screen: 5. Do one of the following: • Select the Operation Time Out field to turn the setting on. • Select the + or – icon to decrease or increase the number of minutes or seconds before the LCD screen returns to the Home screen...

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36 Changing the Power Off Timer Settings Parent topic: Using the Control Panel Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be locked by an...

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37 You see a screen like this: 5. Do one of the following: • Select the – or + icon to decrease or increase the number of minutes before the product enters sleep mode. • Select the number of minutes field, enter a number using the on-screen key...

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38 2. Select Settings. 3. Select General Settings. You see the Basic Settings screen: 4. Do one of the following, depending on the setting you see displayed on the LCD screen: • Select Power Off Timer, and select a time period between 30minutes and...

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39 Entering Characters on the LCD Screen Follow these guidelines to enter characters on the LCD screen for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select Shift. • To ...

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40 • Fax settings • Web Config settings • EpsonNet Config settings Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings...

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41 You see a screen like this: 9. Use the displayed keyboard to enter a password and select OK. 10. Enter your password again to confirm. Note: Keep a copy of your password in a safe place. 11. Select OK. 12. Select the Lock Setting field to turn the...

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42 Related tasks Setting User Feature Restrictions (Access Control) Entering a User ID and Password for Printing Entering a User ID and Password for Scanning Setting User Feature Restrictions (Access Control) Using Web Config Access Control Settings,...

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43 5. Select Security Settings. 6. Select Access Control. You see a screen like this: 7. Select the Access Control field to turn the setting on. 8. If you want to allow users to print from generic drivers or use WSD scanning, select the Accept Unknow...

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44 2. Select Settings. 3. Select General Settings. 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. 7. You need to restart the product to activate this function. Select Yes or...

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45 1. Press the home button, if necessary. 2. Select Presets. You see a screen like this: 3. Select Add New. Note: You can save up to 50 presets. ...

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46 4. Select the function for which you want to set up a preset, such as Copy. 5. Select the settings you want to save and select Save. ...

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47 You see a screen like this: 6. Select the Name field. 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. When you finish, select OK. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting...

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48 Caution: If the circuit breaker switch on your product operates differently than described below, contact Epson support or an authorized Epson service provider. Do not use the product or a short circuit may occur. 1. Turn off the product, but do n...

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49 The circuit breaker switch automatically moves to the position between ON and OFF. Make sure that the indicator is yellow. 4. Move the switch down to the OFF position. 5. Move the switch up to the ON position. ...

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50 Parent topic: Product Basics Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com...

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51 Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile Ap...

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52 You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Ema...

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53 Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More...

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54 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software. 4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson product during Rem...

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55 Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to yo...

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56 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product. Note: See your Chromebook's documentation for details on connecting to a netwo...

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57 2. On your Android device, download the Epson Print Enabler plug-in from Google Play. 3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in. 4. Connect your Android device to the same wireless network as your prod...

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58 Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print optio...

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59 Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Conf...

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60 Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson ...

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61 Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, install the necessary software by downloading it from th...

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62 6. Select Wi-Fi Setup Wizard. 7. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 8. Select the Enter Password field and enter your wireless password...

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63 You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note:...

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64 Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access poi...

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65 You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 7. Press the home button to exit. You see the icon on the LCD screen and should...

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66 Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button ...

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67 3. Select Router. 4. Select Start Setup. 5. Select Wi-Fi Setup. 6. Select Push Button Setup (WPS). 7. Follow the instructions on the LCD screen to complete WPS setup. 8. Press the home button to exit. You see the icon on the LCD screen and should ...

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68 You see a screen like this: 5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Configuring Emai...

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69 3. Select General Settings. 4. Select Network Settings. You see a screen like this: 5. Select Advanced. 6. Select Email Server. 7. Select Server Settings. ...

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70 You see a screen like this: 8. Select one of the options, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 9. Select Proceed to save your setti...

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71 Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic: Wi-Fi or Wired Networking Accessing the Web Config Utility You can select your product's network settings and co...

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72 2. Connect one end of an Ethernet network cable to the product's LAN port. 3. Connect the other end to any available LAN port on your router or access point. 4. Uninstall your product software. 5. Download and install your product software fr...

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73 Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Select the icon. Y...

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74 Enabling Epson Universal Print Driver (PCL) or PostScript Printing Before enabling Epson Universal Print Driver (PCL) or PostScript printing on your product, make sure you have installed the software from the Epson website. To download the Epson U...

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75 3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leav...

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76 After the software finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you a...

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77 6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: De...

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78 The selected products appear in the lower section of the screen. 10. Select the checkbox next to the product you want to make your default printer, if necessary. 11. Click OK. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript...

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79 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Pri...

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80 You see a screen like this: 5. Select PDL Print Configuration. ...

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81 You see a screen like this: 6. Select one of the options shown above, then select the PDL print configuration options you want to use. 7. Press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print D...

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82 PDL Print Configuration option Available settings Description Paper Type Various paper types Sets the default paper type for PCL or PostScript printing Orientation Portrait Sets the default orientation for PCL or PostScript printing Landscape Qual...

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83 PDL Print Configuration option Available settings Description Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and proportional (availability depends on font source and number settings) Symbol Set Various Selects th...

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84 PDL Print Configuration option Available settings Description Binary Off Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to...

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85 You see a screen like this: 5. Select Printing Language. 6. Select the printing language and interface options for your connection type. 7. Press the home button to exit. Printing Language and Interface Options Parent topic: Enabling Epson Univers...

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86 Option Available settings Description Printing Language Auto Select the language for the USB or network interface PCL PS3 PDF ESC/Page PC Connection via USB Enable Select whether to allow USB communication with the product Disable USB I/F Timeout ...

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87 You see a screen like this: 3. Select Printer Status/Print. 4. Select Print Status Sheet. 5. Select PS3 Font List or PCL Font List. 6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript ...

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88 Loading Paper Before you print, load paper for the type of printing you will do. Note: Load only plain paper when printing with the PCL or PostScript (PS3) printer software. Loading Paper in the Cassettes and MP Tray Using the Optional Paper Casse...

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89 You see this screen: 2. Select Load Paper under the How To options. ...

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90 You see this screen: 3. Select one of the options. ...

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91 You see this screen: 4. Select How To. ...

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92 You see this screen: 5. Select the icon to scroll through the paper loading instructions. 6. If necessary, select the icon and select the size and type of paper you loaded on the LCD screen. Note: If the Paper Size Auto Detect setting is enabled, ...

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93 Related references Paper Loading Capacity Paper Specifications Using the Optional Paper Cassette Lock You can use the optional paper cassette lock to keep a paper cassette locked. Make sure you keep the key in a safe place. You can purchase genuin...

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94 Note: To unlock the paper cassette, insert the key all the way into the lock and pull out the lock. Parent topic: Loading Paper Related references Optional Accessories and Replacement Parts Paper Loading Capacity Standard paper Paper type Loading ...

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95 Paper type Loading capacity Paper cassettes MP tray Epson Bright White Paper Letter (8.5 × 11 inches [216 × 279 mm]) 450 sheets Letter (8.5 × 11 inches [216 × 279 mm]) 80 sheets Epson Presentation Paper Matte — 13 × 19 inches (330 × 483 mm...

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96 Paper weight MP tray Thick paper (43 to 90 lb [161 to 350 g/m 2 ]) 13 × 19 inches (330 × 483 mm) 12 × 18 inches (305 × 457 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 17 inches (279 × 432 mm) B4 (13.9 × 9.84 inches [353 × 250 mm]) Le...

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97 Paper Type Size Part number Sheet count Epson Presentation Paper Matte Letter (8.5 × 11 inches [216 × 279 mm]) S041062 100 Legal (8.5 × 14 inches [216 × 356 mm]) S041067 100 11 × 17 inches (279 × 432 mm) S041070 100 13 × 19 inches (330 × 4...

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98 For this paper Select this paper Type or Media Type setting Colored paper Color Pre-printed paper Preprinted Envelopes Envelope Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- si...

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99 You see a screen like this: 2. Select the paper source you want to select settings for. ...

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100 You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7. To automatically detect the size of paper loaded in the paper source, select the Pa...