HP PageWide Enterprise Color 765 User Manual

[Page 1] HP PageWide Enterprise Color 765

HP PageWide Enterprise Color 765 User Guide ...

[Page 2] HP PageWide Enterprise Color 765

Copyright and License © Copyright 2017 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject t...

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Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Caution icons ..............

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Load and print envelopes ..................................................................................................................................................... 35 Introduction .............................................................

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Create a stored job (OS X) ................................................................................................................................. 59 Print a stored job ..........................................................................

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Assign an administrator password ................................................................................................................. 80 IP Security ..........................................................................................

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Change the print quality setting ................................................................................................................... 119 Print from a dierent software program ..........................................................

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viii ENWW ...

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1 Printer overview ● Caution icons ● Printer views ● Printer specications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, se...

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Caution icons CAUTION: Sharp edge in close proximity. CAUTION: Keep body parts away from moving parts. CAUTION: Hot surface. CAUTION: Electrical shock. 2 Chapter 1 Printer overview ENWW ...

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Printer views ● Printer front view ● Printer back view and interface ports ● Control-panel view Printer front view 1 2 4 5 6 7 8 3 910 11 1 Left door 2 Easy-access USB printing port 3 Control panel with color touchscreen display (tilts up for ...

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Printer back view and interface ports 1 2 3 4 5 6 1 Power connection 2 Formatter plate (contains the interface ports) 3 Access door to interface ports and cable lock slot 4 Multipurpose tray (Tray 1) 5 Tray 1 extension 6 Hardware integration pocket ...

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Control-panel view The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by selecting the Home button. NOTE: The features that appear on the Home screen can vary...

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7 Home-screen page indicator Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. 8 Home button Select the Home button to return to the Home scr...

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How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus,...

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Printer specications IMPORTANT: The following specications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/pwcolor765. ● Technical specications ● Supported operatin...

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Model name Product number 765dn J7Z04A Print Prints 55 pages per minute (ppm) on letter and A4 size paper in Professional mode. Prints 75 ppm on letter and A4 size paper in General Oice mode. Easy-access USB printing (no computer required) ...

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Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Notes Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for th...

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Table 1-2 Minimum system requirements Windows OS X ● Internet connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● 400 MB of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) ● Internet connection ●...

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Table 1-4 Dimensions for the 1x550-sheet paper feeder (continued) Printer fully closed Printer fully opened Width 600 mm (23.6 in) 600 mm (23.6 in) Weight (with cartridge) 9.5 kg (21 lb) Table 1-5 Dimensions for the 1x550-sheet paper feeder with ...

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Table 1-8 Operating environment range (continued) Environment Recommended Allowed Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Altitude Not applicable 0 to 3048 m (0 to 10,000 ft) ENWW Printer specications 13 ...

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Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/pwcolor765 for HP'...

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2 Paper trays ● Load paper to Tray 1 (multipurpose tray) ● Load paper to Tray 2 ● Load the 4,000-sheet high-capacity input (HCI) tray ● Load and print envelopes ● Load and print labels For more information: The following information is corr...

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Load paper to Tray 1 (multipurpose tray) Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. The follo...

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3. Load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 17. 4. Adjust the width guides so that they touch the paper stack, but do not bend it. Tray 1 paper orientation Table 2-1...

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Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS), Arch A, Statement, 5x8, Double ...

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Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Landscape 1-sided printing 12x18, 11x17, RA3, A3, 8K (273x394 mm), 8K (270x390 mm), 8K (260x368 mm), B4 (JIS), Legal, Ocio (...

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Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Execu...

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Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Landscape 1-sided printing A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS), Arch A, S...

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Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, lo...

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Load paper to Tray 2 Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. The following information des...

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3. Load paper into the tray. Check the paper to verify that the guides touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 25. NOTE: To prevent...

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Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing 11x17, A3, 8K (273x3...

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Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS) Face-up To...

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Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled 11x17, A3, 8K (273x397 mm), 8...

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Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper A4, Letter, 16K (197x273 mm) 16K (195x270 mm), Executive, A5, 16K (184x260 mm), B5 (JIS) Face-down ...

[Page 37] HP PageWide Enterprise Color 765

Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, lo...

[Page 38] HP PageWide Enterprise Color 765

Load the 4,000-sheet high-capacity input (HCI) tray Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer...

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3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overll the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray...

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HCI paper orientation Table 2-3 HCI paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing A4, Letter Face-down Top edge at the back of the tray Automatic 2-side...

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Table 2-3 HCI paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled A4, Letter Face-up Top edge at the right side of the tray...

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Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead...

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Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 14 envelopes, depending on envelope design and environmental conditions. To print en...

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Tray Envelope size How to load Tray 1 Envelope #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 Face-down Top edge toward the back of the printer Envelope B5, Japanese Envelope Chou #3, Envelope C5 ...

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Load and print labels Introduction The following information describes how to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into t...

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Label orientation Tray How to load labels Tray 1 Face-down Bottom edge leading into the printer 550-sheet trays Face-down Top edge at the left side of the tray 38 Chapter 2 Paper trays ENWW ...

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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the cartridges ● Replace the service uid container For more information: The following information is correct at the time of publication. For current infor...

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Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provid...

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Item Description Cartridge number Part number HP Jetdirect Wireless Print Server with NFC Wireless accessory for “touch” printing from mobile devices Not applicable J8031-61001 HP Jetdirect USB Wireless Print Server USB wireless print server ac...

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Item Description Self-replacement options Part number Service Fluid Container Kit Replacement service uid unit Mandatory A7W93-67081 Printhead Wiper Kit Replacement printhead wiper Mandatory A7W93-67080 Tray 2-5 Roller Kit Replacement rollers for...

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Replace the cartridges ● Introduction ● Cartridge information ● Remove and replace the cartridges Introduction The following information provides details about the cartridges for the printer, and it includes instructions to replace them. Cartr...

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Table 3-1 Cartridge information (continued) Item Description Cartridge number Part number HP 982X High Yield Cyan Original PageWide Cartridge High-capacity replacement cyan cartridge 982X T0B27A HP 982X High Yield Magenta Original PageWide Cartri...

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2. Push the old cartridge inward to unlock it. 3. Grasp the edge of the old cartridge, and then pull the cartridge straight out to remove it. 4. Remove the new cartridge from the packaging. 5. Do not touch the gold-colored metal contacts of t...

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6. Insert the new cartridge into the printer. Make sure that the cartridge clicks rmly in place. 7. Close the cartridge door. 8. Pack the used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for informa...

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Replace the service uid container ● Introduction ● Remove and replace the service uid container Introduction The following information provides details about the service uid container for the printer, and it includes instructions to rep...

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3. On the left side of the service uid container, release the latch that holds the unit in the alignment track, and then remove the left side of the unit. 4. Remove the right side from the alignment track, and then remove the unit from the p...

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6. Insert the right end of the service uid container into the alignment track rst. 7. Insert the left end of the service uid container into the alignment track, and then lock the latch that holds the unit in the track. ENWW Replace th...

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8. Push the service uid container into the printer. 9. Close the left door. 50 Chapter 3 Supplies, accessories, and parts ENWW ...

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4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of p...

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Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click t...

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3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not hav...

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3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print ...

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Additional print tasks Go to www.hp.com/support/pwcolor765. Instructions are available for performing specic print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size...

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Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select...

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Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for dierent softwa...

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Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed pri...

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the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Selec...

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Print a stored job Use this procedure to print a document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, selec...

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3. Use the keypad to enter the number of jobs that the printer stores. 4. Select Done to save the setting. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identia...

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Mobile printing Introduction HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/...

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NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The Wireless network names, e....

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HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your HP Conne...

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NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.c...

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Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing les without sending them from a computer. The printer accepts standard USB ash drives in the USB port near the control panel. It supports...

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5. Select Enable Print from USB Drive. 6. Click Apply. Print USB documents 1. Insert the USB ash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the cover st...

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68 Chapter 4 Print ENWW ...

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5 Manage the printer ● Advanced conguration with the HP Embedded Web Server (EWS) ● Congure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and rmware updates For more i...

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Advanced conguration with the HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a comp...

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Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) OS X ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) Linux ● Goo...

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Table 5-1 HP Embedded Web Server Information tab (continued) Menu Description Device Information Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab. Contr...

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Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Firmware Upgrade Download and install printer rmware upgrade les. Quota and Statistics Services Provides connection information about third-party job-statistics services...

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Security tab Table 5-5 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Congure an administrator password to restrict access to certain features on the printer. ●...

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Table 5-7 HP Embedded Web Server Networking tab Menu Description Conguration Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC printing or that have a wireless accessory installed. NOTE: ...

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Mgmt. Protocols Congure and manage security protocols for this printer, including the following: ● Set the security management level for the HP Embedded Web Server, and control traic over HTTP and HTTPS. ● Congure the SNMP (Simple Netwo...

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Congure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually congure IPv4 TCP/IP parameters from the control panel ● Manually congure IPv6 TCP/IP parameters...

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3. On the Device Information page, the default printer name is in the Device Name eld. You can change this name to uniquely identify this printer. NOTE: Completing the other elds on this page is optional. 4. Click the Apply button to save the ...

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Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the pri...

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Printer security features Introduction The printer includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components. ● Security statements ● Assign an...

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Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecti...

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Energy-conservation settings Introduction ● Set the sleep timer and congure the printer to use 1 watt or less of power Congure sleep settings to reduce power usage when the printer is idle. Set the sleep timer and congure the printer to us...

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HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remote...

[Page 92] HP PageWide Enterprise Color 765

Software and rmware updates HP regularly updates features that are available in the printer rmware. To take advantage of the most current features, update the printer rmware. Download the most recent rmware update le from the web: Go ...

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6 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ...

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Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the yer that was in the box with the printer or at support.h...

[Page 95] HP PageWide Enterprise Color 765

Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where ...

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Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some sett...

[Page 97] HP PageWide Enterprise Color 765

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement ava...

[Page 98] HP PageWide Enterprise Color 765

Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the ad...

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Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result...

[Page 100] HP PageWide Enterprise Color 765

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adju...