Siemens OpenStage 40 User Manual

[Page 1] Siemens OpenStage 40 G SIP

Siemens Enterprise Communications www.siemens-enterprise.com Documentation OpenScape Voice OpenStage 40 SIP, OpenStage 40 G SIP OpenStage Key Module 40 User Guide V1 R3.x V1 R4.x ...

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Important information 2 Important information Trademarks For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (P...

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Important information 3 Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro- phone (f...

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4 Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . ...

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5 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Ending a consultation call. . . . . ...

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6 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Dialing from the local phonebook . . . . . . ...

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7 Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Call pickup . . . . . . . . . . . . . . . . . . . ....

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8 OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128 Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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9 Individual phone configuration . . . . . . . . . . . . . . . 149 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Adjusting the display to a comfortable reading angle . . . . . . . . . ...

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10 Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Automatic call recording . . . . . . . . . . . . . . . ....

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General information 11 General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea- tures must therefore be individually define...

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General information 12 Call recording . Switch on recorder (standby mode) ~ Switch off recorder / Start recording @ Stop recording Service If you experience problems or defects with the phone, please dial the ser- vice number for your country. Inten...

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General information 13 Single-line telephone/multi-line telephone Your OpenStage 40 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an in...

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Step by step Basic functions 14 Basic functions Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator. If you call a party or receive a call from a party over a se- cure connection, a p...

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Basic functions 15 Step by step Answering a call via the handset The phone is ringing. The caller is displayed. ^ Lift the handset. if nec. +- Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The c...

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Step by step Basic functions 16 Answering a call via the headset Prerequisite: A headset is connected. The phone is ringing. The o key flashes. o Press the key shown. if nec. +- Set the call volume. Answering calls automatically via the headset Prer...

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Basic functions 17 Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know t...

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Step by step Basic functions 18 Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone  page 99. You know the co- worker’s internal phone number and the function is con- figured for you in OpenS...

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Basic functions 19 Step by step Switching from handset to speaker- phone mode Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator. Standard mode n and \ Hold down...

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Step by step Basic functions 20 Switching from headset to speaker- phone mode In standard mode n Press and hold the key (open listening ist activated), o Press the key shown. Speakerphone mode is activated. In U.S. mode n Press the key shown. o Pres...

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Basic functions 21 Step by step Activating/deactivating the micro- phone You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office. Prerequisite: You are conduct...

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Step by step Basic functions 22 Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for oth- er members of the group. A group cal...

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Basic functions 23 Step by step Further administrator settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup cal...

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Step by step Basic functions 24 Picking up a group call The pop-up menu opens: Confirm. or ^ Lift the handset (only if the appropriate function is set by your administrator) or R Press the sensor key programmed with the "Call pickup" func...

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Basic functions 25 Step by step Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see  page 35). The message key O flashes and/or the alert bar illu- minates and ...

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Step by step Basic functions 26 Call control To ensure that you do not miss any important calls, ad- ministrator can configure a key that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultan...

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Basic functions 27 Step by step Prerequisite: The "Call control" key (2nd alert) is config- ured and call waiting is allowed ( page 70). ^ j You receive a call while you are dialling. The "Call con- trol" key is blinking and yo...

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Step by step Basic functions 28 Making calls Off-hook dialing ^ Lift the handset. j Enter the number if nec. Use the navigator  page 21 to correct entries as necessary. In the pop-up menu: Confirm or wait until the dial delay expires (see  pa...

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Basic functions 29 Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode) or via a connected headset. n Press the key shown. or o Press the key if a headset is connected. and/or j Enter t...

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Step by step Basic functions 30 Immediate dialing Immediate dialing should only be activated if adminis- trator has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must...

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Basic functions 31 Step by step Dialing using the hot or warm line function Your administrator can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key • with a hot line immediately or ...

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Step by step Basic functions 32 Redial Redialing from the call list , Press the key shown. You are automatically directed to the Dialed list in the Calls menu. Select and confirm the entry you want. The phone number associated with the list entry ...

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Basic functions 33 Step by step Redialing from the idle menu Select and confirm from the idle display context menu ( page 29). The last phone number entered is dialed. { or } Redial {1} S. Hawking A secure voice communication is indicated by a c...

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Step by step Basic functions 34 Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Select and confirm the option shown in t...

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Basic functions 35 Step by step Ending a consultation call You end the consultation Select and confirm the option shown in the second party's context menu. The consultation call is disconnected. The call with the first party is resumed. The se...

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Step by step Basic functions 36 Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Select and confirm the option shown in the connec- tion’s context menu. Ending an alternate operation Disconnecting the...

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Basic functions 37 Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are con- ducting a consultation call  page 34 or have answered a second ...

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Step by step Basic functions 38 Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call  page 34 and ca...

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Basic functions 39 Step by step Call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call for- warding during a call. The function Forwarding must be authorized by administrator. Three ...

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Step by step Basic functions 40 Activate or deactivate immediate forwarding r Press the key shown. Deactivating call forwarding If call forwarding was activated for All calls, it will now be automatically deactivated. or Activate forwarding to last ...

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Basic functions 41 Step by step Saving destination phone numbers for call forwarding r Press the key shown. The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destination and you ha...

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Step by step Basic functions 42 Select and confirm forwarding type in context menu. Select and confirm the option shown. j Enter/edit and confirm the destination phone number. If necessary, define additional destination phone num- bers. Select and co...

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Basic functions 43 Step by step Assign a destination phone number for call for- warding Prerequisite: At least one destination phone number has already been saved. Select forwarding type (here for instance All calls) Select and confirm a saved desti...

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Step by step Basic functions 44  All calls (default setting is off)  Busy  No reply N Press the illuminated key to open the call display. If All calls was activated, the forwarding destination is dis- played with the forwarding symbol and t...

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Basic functions 45 Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev- eral telephones where th...

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Step by step Basic functions 46 Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. Requesting callback Prerequisite: The station called is busy...

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Basic functions 47 Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic dis- play. The pop-up menu opens: Accepting a callback Select and confirm the option sho...

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Step by step Basic functions 48 Allow callback Prerequisite: The function Callback is authorized by ad- ministrator. z You can also configure this setting via the Web interface  page 184. N Press the key shown. Select and confirm the option shown...

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Basic functions 49 Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 28). The O func- tion key also lights up. Moreover, the message key O and/or the alert bar flash...

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Step by step Programmable sensor keys 50 Programmable sensor keys The phone features a range of functions that can, if re- quired, be stored on programmable sensor keys. The phone comes with six sensor keys, all of which can be programmed on two se...

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Programmable sensor keys 51 Step by step Programming sensor keys z You can also configure this setting via the Web interface  page 184. Beginning programming Directly via a sensor key S Hold down the sensor key to which a function should be assi...

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Step by step Programmable sensor keys 52 Beginning programming Select and confirm the option shown to program the first level. or Select and confirm the option shown to program the second level. Select and confirm the required function in the list ...

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Programmable sensor keys 53 Step by step j Enter and confirm a stations’s destination phone num- ber. You can select and insert special characters in the dial- ing sequence: « Clear call ~ Make consultation » Make normal call ¬ Pause The pop-up ...

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Step by step Programmable sensor keys 54 Feature toggle Only available for Hunt group functions ( page 135). S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programmin...

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Programmable sensor keys 55 Step by step Forwarding S Hold down the sensor key to which a function should be assigned until the programming prompt is displayed. Confirm to begin programming. The sensor key illumi- nates continuously. z You can also...

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Step by step Programmable sensor keys 56 Using sensor keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a sensor key. Example 1: Calling saved number Prerequisite: The idle menu...

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Programmable sensor keys 57 Step by step Resetting sensor keys You can reset sensor keys you configured to factory set- tings (see also  page 170). N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. if...

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Step by step Enhanced phone functions 58 Enhanced phone functions Incoming calls Accepting calls via the headset Prerequisite: The headset is connected. o The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: o...

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Enhanced phone functions 59 Step by step Permitting call deflection z You can also configure this setting via the Web interface  page 184. Deflect" must be authorized by administra- tor. N Press the key shown. Select and confirm the option s...

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Step by step Enhanced phone functions 60 Rejecting a call You can reject an incoming call. "Reject" must be autho- rized by administrator. In the pop-up menu: Select and confirm the option shown. The caller hears a busy signal. Configuring ...

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Enhanced phone functions 61 Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Select and confirm the option shown. Select the op...

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Step by step Enhanced phone functions 62 Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room. The held party hear...

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Enhanced phone functions 63 Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect. Prerequisite: You placed a call on hold and replaced the handset o...

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Step by step Enhanced phone functions 64 Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface  page 184. N Press the key shown. Select and confirm the option shown. Select and confirm the opti...

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Enhanced phone functions 65 Step by step Setting the hold reminder time Use the "Hold reminder" function to set the length of the timeout before an automatic reminder is issued about a held call. The minimum value is 1, that is, the remin...

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Step by step Enhanced phone functions 66 Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second call par...

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Enhanced phone functions 67 Step by step Music on hold Music on hold is played back when you are placed on hold by another party, providing this option is active. z You can also configure this setting via the Web interface  page 184. N Press the...

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Step by step Enhanced phone functions 68 Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. You can ignore or accept th...

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Enhanced phone functions 69 Step by step Disconnecting the second call Select and confirm the option shown in the second call’s context menu. The call to this station is discon- nected and the call to the first station is reconnected. Ending the s...

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Step by step Enhanced phone functions 70 Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 70). In the pop-up menu: Select and confirm the option shown. j Enter and confirm the phone number. The s...

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Enhanced phone functions 71 Step by step if nec.j Enter and confirm the User password. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and conf...

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Step by step Enhanced phone functions 72 Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low call transfer" and ...

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Enhanced phone functions 73 Step by step If the party does not answer, you will be called back by the first party. Allowing call transfer z You can also configure this setting via the Web interface  page 184. N Press the key shown. Select and co...

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Step by step Enhanced phone functions 74 Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the W...

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Enhanced phone functions 75 Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto An- swer is not activ...

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Step by step Enhanced phone functions 76 Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prereq...

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Enhanced phone functions 77 Step by step Making calls If you want to dial a call from a phonebook or a call list, you should not lift the handset or press the loudspeaker or headset key before. Dialing with the DDS key You can program frequently us...

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Step by step Enhanced phone functions 78 Dialing a phone number from a list The following call lists are available in the "Calls" directo- ry: • Missed • Dialed • Received • Forwarded O Press the key shown. Select and confirm the op...

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Enhanced phone functions 79 Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode • when deflecti...

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Step by step Enhanced phone functions 80 Settings for autodial delay z You can also configure this setting via the Web interface  page 184. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker ...

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Enhanced phone functions 81 Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure ...

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Step by step Enhanced phone functions 82 Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call  page 34 or ...

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Enhanced phone functions 83 Step by step Ending a local conference Allowing call partners to continue a conference af- ter you exit Prerequisite: The function "Allow joining in a local con- ference" ( page 84) was activated. Select and c...

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Step by step Enhanced phone functions 84 Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting ...

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Enhanced phone functions 85 Step by step System-based conference This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call  page 34 or you have acc...

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Step by step Enhanced phone functions 86 Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Select and confirm the option shown in the consultation call’s context menu. The party is added to the confer- ...

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Phonebooks and call lists 87 Step by step Phonebooks and call lists Local phonebook The personal phonebook is restricted to 100 entries. If you have configured a sensor key for the local phone- book, you can open it using this sensor key ( page ...

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Step by step Phonebooks and call lists 88 Select the required entry. Select and confirm the option shown in the context menu. Select and confirm, for example the Last name field. j Change and confirm . Select and confirm the option shown. Deleting ...

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Phonebooks and call lists 89 Step by step Searching for a contact N Press the key shown. Confirm to open the local phonebook. Is displayed j Enter the first letter of the name you are searching, e.g. k. The name first found in which the first letter...

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Step by step Phonebooks and call lists 90 LDAP database You can search an LDAP database (corporate phone- book) for contact entries if you can reach this database over your network and your access was correctly con- figured by your administrator. Y...

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Phonebooks and call lists 91 Step by step Extended LDAP editing Viewing an LDAP entry Prerequisite: You found and selected an LDAP entry (see above). Select and confirm the option shown in the context menu for the entry. All fields of the entry are...

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Step by step Phonebooks and call lists 92 Quick search N Press the key shown. Select and confirm to open the company-wide Phone book. Is displayed j Enter the first letter of the name you are looking for, e.g. "k". Do not enter any furthe...

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Phonebooks and call lists 93 Step by step Call lists For a detailed description of the different call lists, see  page 36. The function must be activated in order to view and manage call lists  page 94, otherwise the menu option "Calls&...

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Step by step Phonebooks and call lists 94 Activating/deactivating the call journal The function can be disabled in order to prevent unau- thorised third parties gaining information on the other party involved in the call from the call lists. No furt...

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Making calls with multiple lines 95 Step by step Making calls with multiple lines You can use your OpenStage 40 as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact ...

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Step by step Making calls with multiple lines 96 Using the line keys T Press the flashing line key. Speakerphone mode. Select and confirm the option shown. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-li...

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Making calls with multiple lines 97 Step by step Automatic trunk seizure Prerequisite: Your administrator has configured auto- matic trunk seizure. ^ or n or o Lift the handset or press the speakerphone mode or headset key. R The line defined during...

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Step by step Making calls with multiple lines 98 During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same wa...

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Making calls with multiple lines 99 Step by step [ Conduct call on line 2. \ End call on line 2. T Press line key for line 1. [ Retrieve call on line 1. Putting a line on hold On a multiline telephone you can use the line keys to place calls on hold...

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Step by step Making calls with multiple lines 100 Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the pho...