HP 350 G2 Maintenance And Service Manual

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Summary of Contents:

[Page 1] HP 350 G2

HP 350 G2 Notebook PC Maintenance and Service Guide ...

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© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation...

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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow...

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iv Safety warning notice ...

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Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ....................................

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WLAN module .................................................................................................................................... 34 Memory module ..........................................................................................

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Starting Computer Setup ................................................................................................ 77 Navigating and selecting in Computer Setup ................................................................. 77 Restoring fact...

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Using the Windows recovery tools ................................................................................. 93 Using f11 recovery tools ................................................................................................. 94 Using...

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1 Product description Category Description Product Name HP 350 G2 Notebook PC Processor ● Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W) ● Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W) ● Intel Core i3-4005U 1.70-GHz pro...

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Category Description Optical drive (continued) SATA Fixed (not modular) Support for zero-power optical drive Support for no optical drive option Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames p...

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Category Description Power requirements (continued) ● 65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and the People's Republic of China) ● 45-W AC adapter (non-PFC, RC, 4.5-mm) Security Support for the following: ● Fing...

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Category Description Operating system ● Microsoft Windows 7 Professional 32-bit Serviceability End user replaceable part: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Optical drive ● WLAN module 4 Chapter ...

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2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webca...

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Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep...

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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, o...

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Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is ...

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TouchPad Item Component Description (1) TouchPad on/off button and light Turns the TouchPad on and off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3...

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Left side Item Component Description (1) Power connector Connects an AC adapter. (2) AC adapter/Battery light ● White: The AC adapter is connected to external power and the battery is fully charged. ● Amber: The AC adapter is connected to extern...

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Right side Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer...

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Bottom Item Component Description (1) Battery cover release latch and lock Releases the battery cover over the battery bay. (2) Battery bay Holds the battery. (3) Memory module compartment cover Provides access to the keyboard screw, memory module ...

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3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-sc...

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Computer major components 14 Chapter 3 Illustrated parts catalog ...

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Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21. (2) Keyboard (includes keyboard cable...

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Item Component Spare part number (8) Speaker Kit (includes left and right speakers and cables) 758053-001 (9) System board (includes replacement thermal material): Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4...

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Item Component Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 79638...

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Item Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0- MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard operating system 796392-501 Equipped wit...

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Item Component Spare part number Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8 operating system 801977-001 Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual c...

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Item Component Spare part number Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 753077-001 (21) Hard drive (does not include hard drive bracket or hard drive connector adapter): NOTE: The hard drive bracket and hard drive connec...

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Display assembly components Item Component Spare part number (1) Display bezel For use only on computer models equipped with a webcamera 758055-001 For use only on computer models not equipped with a webcamera 758056-001 (2) 15.6-in, HD, SVA disp...

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Plastics Kit Item Component Spare part number Plastics Kit, includes: 758052-001 (1) Service cover (includes one captive screw, secured by an O-ring) (2) Memory module compartment cover (includes one captive screw, secured by an O-ring) (3) Optical...

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Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 710412-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) 741727-001 Carrying case: HP top lo...

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4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service consi...

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Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the c...

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Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some p...

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Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with...

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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm �...

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5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your war...

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Battery Description Spare part number 4-cell, 41-Whr, 2.80-AHr, Li-ion battery 752237-001 Before removing the disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, t...

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Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 758052-001. Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, tur...

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Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 758048-00...

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3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive connector adapter toward you. b. Release the left and right sides of the hard drive bracket (1) from the hard drive. c. R...

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WLAN module Description Spare part number Atheros AR9485 802.11b g n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Ada...

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3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in...

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Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 GB 691739-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the co...

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4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 5. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to insta...

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4. Remove the optical drive (3). Reverse this procedure to install the optical drive. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ...

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Keyboard Description Spare part number Description Spare part number For use only in Belgium 758027-A41 For use only in Northwest Africa 758027-FP1 For use only in Bulgaria 758027-261 For use only in Portugal 758027-131 For use only in Canada 758027-...

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2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. O...

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7. Lift the rear edge of the keyboard (2) until it rests at an angle. 8. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect ...

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6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. ...

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● Card reader board (See Card reader board on page 48) ● Power button board (See Power button board on page 49) Remove the top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the two rubber feet...

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6. Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure. 7. Turn the computer right side up with the front toward you. 8. Open the computer as far as it will open. 9. Disconn...

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11. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 45 ...

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Fingerprint reader module Description Spare part number Fingerprint reader module (includes cable and double-sided adhesive) 758062-001 Before removing the fingerprint reader module, follow these steps: 1. Turn off the computer. If you are unsure whe...

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TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double-sided adhesive) 758045-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the com...

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5. Remove the TouchPad button board (2) and cable. Reverse this procedure to install the TouchPad button board. Card reader board Description Spare part number Card reader board (includes cable and double-sided adhesive) 758043-001 Before removing th...

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3. Remove the Philllips PM2.0×2.0 broad head screw (2) that secures the card reader board to the top cover. 4. Remove the card reader board (3) and cable. Reverse this procedure to install the card reader board. Power button board Description Spare...

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1. Turn the top cover upside down with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided adhesive.) 3. Remove the Philllips PM2.0×3.0 sc...

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Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) 3. Remove the speakers (3). Reverse this procedure ...

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Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 758046-001 Before removing the audio/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in...

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System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15 W), an AMD Rade...

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Description Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 796384-601...

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Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8 Professional operating system 799571-601 Equipped wi...

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Description Spare part number Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard operating system 796393-501 Equipped with an Intel Celeron 3805U 1.90-GHz ...

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3. Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. 4. Remove the fan cowling material (1) that forms a seal between the base enclosure and the fan. 5....

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9. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For...

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1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Following the 1 through 6 sequence stamped into the heat sink, loosen the six Phillips captive screws (2) and (3) that secure t...

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● A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component...

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Fan Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down thr...

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RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation...

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Power connector cable Description Spare part number Power connector cable 758054-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the c...

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Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before remov...

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4. Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure. 5. Remove the display assembly (3). 6. If it is necessary to replace the display bezel or any of the display assembly s...

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c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. d. Remove the display bezel (4). The display bezel is available using spa...

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b. Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module. c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 746667-001. 8. If it is necessary to repla...

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c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (3) from the display panel. e. Remove the display panel. The display panel is available using spare part numb...

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b. Remove the display panel cable (2). The display panel cable is available using spare part numbers 758059-001 (for use only on computer models equipped with a webcamera) and 758058-001 (for use only on computer models not equipped with a webcamer...

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11. If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. ...

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7 Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices ...

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Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the esc key to exit. A prompt will appear, reading Exit Saving Changes? Select no to exit without saving changes. ● To save you...

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1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-sc...

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Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices ...

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Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while...

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Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool...

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Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as d...

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Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the ha...

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Downloading a BIOS update for Windows 7 CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. D...

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Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices ...

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Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while...

[Page 90] HP 350 G2

Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool...

[Page 91] HP 350 G2

Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and p...

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– or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not chan...

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Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download...

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Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up...

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8 Specifications Metric U.S. Dimensions Width 38.40 cm 15.12 in Depth 26.10 cm 10.28 in Height 2.31 cm 0.91 in Weight 2.30 kg 5.07 lb Operating voltage and current 19.5 V dc @ 4.62 A– 90W 19.5 V dc @ 3.33 A – 65 W NOTE: This product is designed...

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9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed opt...

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Using the Windows recovery tools To recover information you previously backed up: 1. Access HP Support Assistant. ▲ To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. 2. Click Storage. 3. Click Backup and Re...

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Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool ...

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Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to...

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Creating recovery media with HP Recovery Disc Creator NOTE: Your computer may not come equipped with an internal optical drive. In order to create the recovery DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a sof...