AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

[Page 1] AT&T MERLIN LEGEND Release 3.0

AT&T AT&T 555-630-140 August 1994 MERLIN LEGEND ® Communications System Release 3.0 Programming Summary ...

[Page 2] AT&T MERLIN LEGEND Release 3.0

Copyright © 1994, AT&T All Rights Reserved Printed in U.S.A. AT&T 555-630-140 August 1994 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is sub...

[Page 3] AT&T MERLIN LEGEND Release 3.0

Contents About This Book ■ Intended Audience xxi ■ Terms and Conventions Used xvii ■ Security xxiv ■ Related Documents xxiv ■ How to Comment on This Document xxvi 1 Programming Basics ■ System Pro...

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Contents 3 System Renumbering ■ Select System Numbering Plan 3-3 ■ Single Renumbering 3-5 ■ Block Renumbering 3-6 ■ Direct Station Selector (DSS) Page Buttons 3-8 4 System Operator Positions ■ Primary Oper...

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Contents Lines and Trunks (continued) ■ Trunks to Pools Assignment 5-20 ■ Copy Options for Lines/Trunks 5-22 6 DS1 Facilities ■ Type of DS1 Facility 6-2 ■ Frame Format 6-5 ■ Zero Code Suppression 6-6 ■ ...

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Contents 8 DID Trunks ■ Block Assignment 8-2 ■ DID Trunk Type 8-3 ■ Disconnect Time 8-4 ■ Expected Digits 8-5 ■ Delete Digits 8-6 ■ Add Digits 8-7 ■ Signaling 8-8 ■ Invalid Desti...

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Contents 10 Telephones ■ Assign Trunks or Pools to Telephones ■ Copy Line/Trunk Assignments ■ Assign Intercom or System Access Buttons ■ Analog Multiline Telephone Without Built-in Speakerphone (BIS) or Hands Fre...

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Contents Optional Telephone Features (continued) ■ ARS Restriction Level for Extensions 12-7 ■ Forced Account Code Entry 12-8 ■ Microphone Operation 12-9 ■ Authorization Code 12-10 ■ Remote Call Forwarding...

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Contents 14 Optional Group-Assigned Features ■ Call Pickup Groups ■ Group Paging ■ Group Coverage Member Assignments ■ Group Coverage Delay Interval ■ Group Calling Member Assignments ■ Group Call...

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Contents System Features (continued) ■ Delay Ring Interval ■ Automatic Callback Interval ■ Extension Status ■ SMDR Language ■ SMDR Call Report Format ■ SMDR Call Length ■ SMDR Calls Recor...

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Contents 16 Automatic Route Selection ■ + 7-Digit Dialing Requirements ■ ARS Tables ■ Start and Stop Times for Subpatterns ■ Pool Routing ■ Facility Restriction Level ■ Digit Absorption ■ ...

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Contents 19 Print Reports ■ Report Language ■ Printing System Reports 19-2 19-3 20 Data Features ■ Analog Multiline Telephones at Data Stations 20-3 21 Integrated Administration ■ Capabilities ■ Common Inf...

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Contents 23 Centralized Telephone Programming ■ Introduction ■ Access to Centralized Telephone Programming ■ Program Extension ■ Copy Extension 23-1 23-3 23-3 23-9 A Customer Support Information B Menu Heirarchy C ...

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Contents F Sample Reports G General System Programming Sequence H Programming Special Characters Index xiv Programming Summary ...

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Figures 1 Programming Basics 1-1. MLX-20L Telephone with Direct Station Selector (DSS) 1-2. Console Overlay 1-3. System Busy Screen 1-3 1-5 1-12 22 Memory Cards 22-1. PCMCIA Memory Card 22-2. Inserting the Memory Card 22-3 22-4 E Button D...

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Tables 1 Programming Basics 1-1. Fixed Display Buttons 1-4 1-2. Programming Menu Options 1-11 1-3. Exiting System Programming 1-12 4 System Operator Positions 4–1. Maximum Number of Operator Positions 4-2 9 PRI Facilities 9-1. Timers and Counters 9...

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Tables 22 Memory Cards 22-1. Memory Card Formatting Messages 22-2. Memory Card Backup/Automatic Backup Error Messages 22-3. Memory Card Restore Error Messages 22-6 22-9 22-17 23 Centralized Telephone Programming 23-2. Telephone Programming Co...

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Tables D General Feature Use and Telephone Programming D-1. Telephone and Operator Feature D-5 D-2. Programming Analog Multiline Telephones D-13 D-3. Programming MLX 10 Telephones D-4. Programming MLX Display Telephones Using the Display D-14 D-15 F ...

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Safety The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When insta...

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Safety ■ The MERLIN LEGEND Communications System is equipped with a three-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert th...

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About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. The system’s power and versatility is due in part to its many options and features. This book is...

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Terms and Conventions Used “Related Documents,” later in this section, provides a complete list of system documentation together with ordering information. In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 h...

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Terms and Conventions Used analog data station modem data station digital data station 7500B data station analog voice and analog data station analog voice and modem data digital voice and analog data station MLX voice and modem data analog data only...

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Security Product Safety Labels Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word caution or warning. WARNING: Warning indicates the presence of a hazard that could cause death or sev...

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Related Documents Document No. Title System Documents 555-630-117 Introduction 555-630-118 System Manager’s Guide 555-630-110 Feature Reference 555-630-115 Equipment and Operations Reference 555-630-116 Pocket Reference 555-630-111 System Programmi...

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How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback . form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write direc...

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Programming Basics 1 This chapter covers the information you need to know before you begin system programming. It describes the following: ■ How to use the system programming console, buttons, and overlay ■ Types of programming ■ Progra...

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System Programming Console System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected...

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System Programming Console Figure 1-1. MLX-20L Telephone with Direct Station Selector (DSS) Programming Basics 1-3 ...

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System Programming Console Console Buttons System programming is performed using the console’s 14 display-area buttons. These buttons are arranged in two columns of seven buttons. The top two buttons in each column have the same labels and function...

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System Programming Console Line 1 Line 21 Line 14 Line 34 Figure 1-2. Console Overlay Appendix E shows the button diagrams for the telephones used in the communications system. Refer to this appendix when programming buttons for other telephones. Pro...

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Programming Information Programming Information This section covers basic system programming information. See System Programming for more information. Types of Programming Listed below are the three types of programming available for the communicatio...

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Programming Information ■ Centralized Telephone Programming. This type of programming enables the system manager to program any feature that can be programmed by individual telephone users or system operators. Some features can be programmed on...

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Programming Information Procedure Summary Contents Each programming summary contains a general description of the feature and provides the following programming information. Programmable by Mode Idle condition Planning form Factory setting Valid entr...

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Programming Information Programming Basics To begin programming, do the following: On the console Select Menu → Sys Program → Exit: The System Programming menu is displayed. On the PC Type SPM → [Enter] → Press any key → [F1] �...

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Programming Information Table 1-2. Programming Menu Options Option Description System Set system operating conditions. SysRenumber Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers that are more appropriate...

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Idle States Exiting System Programming Use the information in Table 1–3 to return to the System Programming menu, the main menu (Menu Mode screen), or to the Home screen from within a programming screen. Table 1-3. Exiting System Programming To ret...

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Idle States System Busy Pls Wait Dial Code: nnnn Slot/Port: ss/pp Exit Enter nnnn = a previously entered extension ss/pp = the slot and port number of the busy extension Figure 1-3. System Busy Screen The screen changes to the appropriate prog...

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Idle States When the system is forced idle, the following occurs: multiline telephone users hear a signal, indicating that the telephone cannot be used; display telephone users see the message Wait: System Busy; single-line telephone users do not h...

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Idle States When the telephone is forced idle, the following occurs: multiline telephone users hear a signal, indicating that the telephone cannot be used; display telephone users see the message Wait: System Busy; single-line telephone users do no...

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Basic System Operating Conditions 2 The procedures in this section are all related to the system rather than to the operation of telephones, operator positions, lines, or trunks. These are operating conditions that must be set only once, when the sys...

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System Restart System Restart CAUTION: This procedure is for qualified support personnel only. Use this procedure to perform a System Restart (cold start). All calls are dropped when you perform this procedure. System programming is saved. Telephones...

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System Programming Position Assignment System Programming Position Assignment Use this procedure to reassign the extension used for system programming. This extension should not be the same extension as that used for the operator position. The system...

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System Programming Position Assignment Summary: System Programming Position Assignment Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not required ...

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System Language System Language Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: ■ System language. ■ Station Message Detail Recording (SMDR) reports. See “System F...

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Board Renumbering Board Renumbering CAUTION: This procedure is to be performed by qualified support personnel only. Use this procedure to renumber boards that have already been installed. This procedure restarts the system (system programming is not ...

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Mode of Operation Mode of Operation The system mode—Key, Behind Switch, or Hybrid/PBX—determines how the system operates and directly affects the following operations: ■ How lines and/or trunks are provided to users ■ Types of operator co...

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Mode of Operation Summary: Mode of Operation Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All System idle Form 1, System Planning Hybrid/PBX Key, Beh...

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Automatic Maintenance Busy Automatic Maintenance Busy Automatic Maintenance Busy allows the system to take a malfunctioning trunk out of service for outgoing calls (incoming calls are never blocked). This prevents faulty outside facilities from causi...

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Automatic Maintenance Busy Summary: Automatic Maintenance Busy Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not required Form 1, System Planning ...

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Set System Date Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. NOTE: If you are planning to use the SMDR feature, make s...

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Set System Time Set System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately. If you cha...

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System Renumbering 3 The procedures in this section are used to assign the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: System Renumbering is called Flexible Numbering in the MERLIN® II Communications System. This is not the same as Boa...

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Select System Numbering Plan You select only one of the numbering plans (2-digit numbering, 3-digit numbering, or Set Up Space numbering). In addition, you may need to perform single and/or block renumbering. You do not need to assign DSS Page butto...

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Select System Numbering Plan Select System Numbering Plan WARNING: To avoid possible loss of system programming information, renumber the system before you program the rest of the options described in this chapter. The three available system numberin...

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Select System Numbering Plan Extension numbers can be composed of any combination of digits; however, no number can begin with 0. Trunk numbers (801 to 880) are considered to . be extensions and can be renumbered. The system does not provide a messag...

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Single Renumbering Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group) or Listed Directory Number. Single renumbering is also used for Remo...

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Block Renumbering Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered. When required, this...

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Block Renumbering Summary: Block Renumbering Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All System idle Form 2a, System Numbering: Extension Jacks ...

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Direct Station Selector (DSS) Page Buttons Direct Station Selector (DSS) Page Buttons Use this procedure to set the three Page buttons on the DSS to correspond to the system numbering plan. This procedure assigns extension numbers to DSS buttons. Y...

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Direct Station Selector (DSS) Page Buttons Summary: Assign Direct Station Selector Page Buttons Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not ...

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Direct Station Selector (DSS) Page Buttons 3-10 System Renumbering ...

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System Operator Positions 4 A system operator position, for a Queued Call Console (QCC) operator or a Direct-Line Console (DLC) operator, should be programmed before you program lines or trunks. The Queued Call Console (QCC) operator position is avai...

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Primary Operator Positions Table 4-1 shows the maximum number of operator positions allowed for any one system. Table 4-1. Maximum Number of Operator Positions Position Type Type of Telephone Maximum Positions QCC MLX-20L 4 DLC MLX-20L 8 MLX-28D Anal...

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Primary Operator Positions Primary Operator Positions The primary operator position is the extension to which your call is directed when 0 is dialed on a System Access button. The first extension jack on the first MLX module in your system is assigne...

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QCC Operator Position Summary: QCC Operator Positions Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager Hybrid/PBX System idle Form 2a, System Numbering: ...

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DLC Operator Positions DLC Operator Positions DLC operator positions can be assigned to the first and fifth extension jacks on the first modules with digital or analog multiline extension jacks. A maximum of eight DLC operator positions can be assign...

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DLC Operator Positions Summary: Identify or Remove DLC Operator Positions Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All System idle Form 2a, Syste...

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Lines and Trunks 5 The procedures in this section are used to assign optional features to individual lines and trunks. The following optional features can be assigned: ■ Type of Trunk ■ Outmode Signaling for Loop- or Ground-Start Trunks ■...

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Type of Trunk Separate sections cover “DS1 Facilities,” “Tie Trunks,” “DID Trunks,” and “PRI Facilities.” A slot is the physical location of the individual module on the control unit. There is a maximum of 17 slots which are numbered ...

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Type of Trunk Type of Trunk Use this procedure to specify the type of trunk, loop-start (LS) or ground-start (GS), for each outside trunk connected to one of the following modules: ■ 400 GS/LS ■ 408 GS/LS ■ 800 GS/LS ■ 408 GS/LS-MLX ■ 800 G...

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Outmode Signaling for Loop- or Ground-Start Trunks Outmode Signaling for Loop- or Ground-Start Trunks Use this procedure to identify either touch-tone signaling or rotary-dial signaling for outgoing calls placed by using the specified loop- or ground...

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Outmode Signaling for Loop- or Ground-Start Trunks Summary: Outmode Signaling for Loop- or Ground-Start Trunks Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System m...

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Rotary Trunk Digit Transfer Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial lines/trunks are sent one by one as they are dialed (no delay), or are stored and sent when dialing is completed (delay). Con...

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Disconnect Signaling Reliability Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop-start trunks as one of the following: ■ Reliable. Signal sent within a short time. ■ Unrelia...

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Toll Type Toll Type Use this procedure to specify whether users have to dial a toll prefix (1 or 0) before dialing an area code and telephone number. (Your local telephone company should verify toll prefix requirements for each line/trunk.) This sett...

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Toll Type Summary: Toll Type Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not required Form 2c, System Numbering: Line/Trunk Jacks Toll prefix re...

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Hold Disconnect Interval Hold Disconnect Interval Use this procedure to specify the number of milliseconds before a loop-start line/trunk is released when a caller on hold hangs up and abandons the call. This can be specified as either a long interva...

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Hold Disconnect Interval Summary: Hold Disconnect Interval Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not required Form 2c, System Numbering: L...

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Principal User for Personal Line Principal User for Personal Line Use this procedure to assign or remove one telephone as principal user for a personal line. When a telephone with Remote Call Forwarding activated is assigned as principal user, calls ...

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Principal User for Personal Line Summary: Principal User for Personal Line Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All Not required Form 4b, Ana...

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QCC Queue Priority Level QCC Queue Priority Level Use this procedure to assign QCC queue priority level values (1 to 7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which call...

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QCC Queue Priority Level Summary: QCC Queue Priority Level Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager Hybrid/PBX Not required Form 2c, System Numbe...

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QCC Operator to Receive Calls QCC Operator to Receive Calls Use this procedure to specify whether or not incoming calls on each line/trunk ring into the QCC queue, and to identify the QCC system operator positions that receive incoming calls on each ...

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QCC Operator to Receive Calls Summary: QCC Operator to Receive Calls Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager Hybrid/PBX Not required Form 2c, Sy...

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Incoming Call Line Identification (ICLID) Delay Incoming Call Line Identification (ICLID) Delay Use this procedure to delay the alerting (ringing) of LS-ID calls to all extensions until approximately six seconds have elapsed since the port module inf...

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Incoming Call Line Identification (ICLID) Delay Summary: Incoming Call Line Identification (ICLID) Delay Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager...

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Trunks to Pools Assignment Trunks to Pools Assignment Use this procedure to create trunk pools (groups of outside lines/trunks connected to the system). Trunk pools are used to specify preferred routes for Automatic Route Selection (ARS). In addition...

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Trunks to Pools Assignment NOTE: This procedure applies to Hybrid/PBX mode only. Summary: Trunks to Pools Assignment Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure Sy...

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Copy Options for Lines/Trunks Copy Options for Lines/Trunks Use this procedure to copy options assigned to loop-start or ground-start trunks, Tie trunks, or DID trunks. Note that many of these options apply to Hybrid/PBX systems only. The following i...

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Copy Options for Lines/Trunks 4. If you are copying assignments to a block of lines/trunks and one of the lines or trunks is in use, you see the message Trunk Busy - Pls wait on your display. The copying for the rest of the lines/trunks in the bloc...

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Copy Options for Lines/Trunks Summary: Copy Options for Lines/Trunks Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure PC Procedure System manager All (but note differences) Not requ...

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DS1 Facilities 6 Use the procedures in this section to program the following options for DS1 facilities (T1 or PRI) connected to a 100D (DS1) module: ■ Type of DS1 facility — T1 — PRI ■ Frame Format ■ Zero Code Suppression ■ Sign...

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Type of DS1 Facility Type of DS1 Facility Use this procedure to specify the type of facility (T1 or PRI) connected to a 100D (DS1) module. If T1 type is programmed, and the channels are used for emulation and/or AT&T Switched Network (ASN), you m...

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Type of DS1 Facility Summary: Type of DS1 Facility Programmable by Mode Idle Condition Planning Form Factory Setting Valid Entries Inspect Copy Option Console Procedure System manager All 100D module idle Form 2c, System Numbering: Line/Trunk Jacks F...

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Type of DS1 Facility PC Procedure To select PRI: [F4] → [F1] → Type slot no. → [F10] → [F1] → [F2] → [F10] → [F5] → [F5] → [F5] → [F5] To select T1: All Ground, All Loop, All DID, All Unequip: [F4] → [F1] �...

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Frame Format Frame Format Use this procedure to specify the framing format for the 100D module as D4-compatible or Extended Superframe. Your selection must match the framing mode at the far end of the DS1 facility. Summary: Frame Format Programmable ...

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Zero Code Suppression Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI zero code suppression (AMI-ZCS) or bipolar 8 zero suppression (B8ZS). Your selection must match the suppression at the far end ...

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Signaling Mode Signaling Mode Use this procedure to specify the signaling for the 100D module as robbed-bit or common-channel signaling. NOTE: This procedure is needed only for T1 facilities; common-channel signaling is set automatically for PRI faci...

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Line Compensation Line Compensation Use this procedure to specify the amount of cable loss in decibels. Cable loss is based on the length of cable between the 100D module and the Channel Service Unit, as shown below: ■ 1 = 0.6 dB loss ■ 2 = 1.2 d...