Cisco 7970 User Manual

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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) INCLUDING LICENSE AND...

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Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or W...

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Join Join several calls on a single line to create a conference call Links Access related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a cal...

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Cisco IP Phone 7970 Series iii Contents Getting Started 1 How to Use this Guide 1 Using and Cleaning the Touchscreen Display 2 Where to Find Additional Information 2 More Information about Customizing Your Phone on the Web 3 Safety and Performance ...

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iv 78-15630-03 Using Hold and Resume 23 Using Mute 23 Transferring a Connected Call 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26 Types of Supported Conference Calls 26 Starting and Joining a Standard Conference 27 Starti...

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Cisco IP Phone 7970 Series v Accessing Your User Options Web Pages 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 47 Using the Quality Rep...

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Cisco IP Phone 7970 Series 1 Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to t...

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2 7815630-03 Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the tou...

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Getting Started Cisco IP Phone 7970 Series 3 More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can u...

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4 7815630-03 Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Warning The power supply must be placed indoors. Using an External Power Supply The f...

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Getting Started Cisco IP Phone 7970 Series 5 Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speake...

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6 78-15630-03 Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone. 1 DC Adapt...

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Cisco IP Phone 7970 Series 7 Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adju...

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8 78-15630-03 deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their networ...

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Cisco IP Phone 7970 Series 9 An Overview of Your Phone The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, p...

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10 78-15630-03 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book butto...

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Cisco IP Phone 7970 Series 11 3 Display button Awakens the touchscreen from power-save mode or disables it for cleaning. No color—Touchscreen available, ready for input Green flashing—Touchscreen disabled Green steady—Touchscreen and backligh...

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12 78-15630-03 Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen. 1 Primary phone lin...

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Cisco IP Phone 7970 Series 13 Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone. Understanding Lines vs. Calls It can be easy to confuse lines and calls on your phone. Use these t...

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14 78-15630-03 Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. • On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an active...

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Cisco IP Phone 7970 Series 15 Viewing and Switching Between Calls These tips can help you switch between calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchsc...

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16 78-15630-03 Choosing Touchscreen Items Using Feature Menus To choose a touchscreen item... Do this... By touch Press (or tap) an item on the touchscreen with your fingertip. Note that pressing a phone number on the touchscreen can cause the ph...

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Cisco IP Phone 7970 Series 17 Entering and Editing Text Getting Help on Your Phone Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the touchscreen. See the table below for details. Understanding Feature Funct...

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18 78-15630-03 Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placin...

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Cisco IP Phone 7970 Series 19 Speed dial a number Do one of the following: • Press (a speed-dial button) before or after going off-hook. • Enter a speed dial index number (1-99 on the keypad) while on-hook and press AbbrDial. For details, s...

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20 78-15630-03 Dial from a corporate directory web page Use the Cisco WebDialer feature. Open a web browser and go to your company directory. Click on a phone number in the directory. Click Dial to place the call. Click Hangup to end the call. S...

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Cisco IP Phone 7970 Series 21 Tips • If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialing attempt. • If you cannot hear a dial tone or complete a phone call, one or m...

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22 78-15630-03 Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options. If you want to... Then... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (the f...

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Cisco IP Phone 7970 Series 23 Ending a Call To end a call, hang up. See the table below for details. Using Hold and Resume Only one call can be active at any given time; all other calls will be placed on hold. Tips • Engaging the Hold feature typ...

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24 78-15630-03 Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up. �...

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Cisco IP Phone 7970 Series 25 Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Tip Enter the Call Forward All target number exactly as you would dial i...

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26 78-15630-03 Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard a...

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Cisco IP Phone 7970 Series 27 Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call. See the table below for details. If you want to... Then... Start a standard conference ca...

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28 78-15630-03 Tips • Calls must be on the same line before you can add them to a standard conference call. If calls are on different lines, transfer them to a single line before using Confrn or Join. • If you get an error stating, “No Parti...

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Cisco IP Phone 7970 Series 29 Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You...

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30 78-15630-03 Picking Up a Redirected Call on Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a ...

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Cisco IP Phone 7970 Series 31 Using a Shared Line Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses: • One person uses multiple phones—For example, your shared line is assigned ...

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32 78-15630-03 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to an established call on a shared line using Barge or cBarge. Typically, only one of these features will be available to you. Tip...

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Cisco IP Phone 7970 Series 33 Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging your calls (adding themselves to cal...

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34 78-15630-03 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: �...

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Cisco IP Phone 7970 Series 35 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handlin...

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36 78-15630-03 Using a Handset, Headset, and Speakerphone The table below describes how to use these devices. Tips • See the “Connecting Your Phone” section on page 6 to locate the headset port. • See the “Basic Call Handling” section ...

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Cisco IP Phone 7970 Series 37 Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work ...

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38 78-15630-03 Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but...

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Cisco IP Phone 7970 Series 39 Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you qui...

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40 78-15630-03 Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call. You can set up speed dialing for your phone in two ways: • Speed dialing with a button—You can assign a speed ...

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Cisco IP Phone 7970 Series 41 Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice...

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42 78-15630-03 Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to access these records. You can also access a corporate directory (if available). Note If the ...

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Cisco IP Phone 7970 Series 43 Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible usi...

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44 78-15630-03 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options We...

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Cisco IP Phone 7970 Series 45 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below ...

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46 78-15630-03 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on another phone • a shared line to view or join...

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Cisco IP Phone 7970 Series 47 Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. Note If is not...

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48 78-15630-03 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties a...

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Cisco IP Phone 7970 Series 49 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Auth...

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Cisco IP Phone 7970 Series 51 Index A abbreviated dialing 40 answering calls 22 audio problems 47 authenticated calls 34 AutoAnswer 37 AutoDial 18 B barge and privacy 33 and shared lines 31 using 32 buttons, identifying 9 C call activity area, vie...

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52 78-15630-03 Cisco IP Phone adjusting height of 7 connecting 6 description of 9 documentation for 2 feature configuration for 17, 45 illustration of 9 online help for 17 registering 7 securing handset rest 7 web-based services for 43 conference ...

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Cisco IP Phone 7970 Series 53 hanging up with 23 mode 36 placing calls with 20 volume 38 headset performance, general 7 help button 11 help, using 17 hold and switching calls 15 and transferring 24 using 23 I icons, for call states 13 installing,...

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54 78-15630-03 phone lines buttons for 10 description of 13 viewing 12 phone tab 12 placed calls, records of 42 placing calls, options for 18 pre-dial 14, 18 prioritizing calls 35 privacy and shared lines 31 using 33 programmable buttons descript...

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Cisco IP Phone 7970 Series 55 T TAPS 7 text, entering on phone 17 Tool for Auto-Registered Phones Support 7 touchscreen adjusting contrast 39 changing language 39 choosing items 2, 16 cleaning 2 disabling/enabling 2 features of 12 waking 2 transfe...

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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-...