BLACKBERRY STORM 9500 User Manual

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BlackBerry Storm Series BlackBerry Storm 9500/9530 Smartphones Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones. ...

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SWDT643442-643442-1005075455-001 ...

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Contents Welcome to BlackBerry!..............................................................................................................................................................................................................................

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Change the options for voice prompts.................................................................................................................................................................................................... 43 Improve voice ...

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Browser security......................................................................................................................................................................................................................................... ...

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Language.....................................................................................................................................................................................................................................................

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GPS technology.......................................................................................................................................................................................................................................... 2...

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Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 234 BlackBerry Device Software ...

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Password keeper........................................................................................................................................................................................................................................ 25...

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Word Mole game........................................................................................................................................................................................................................................ 298...

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Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most app...

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Find more information, 10 Wireless networks that your device connects to, 237 BlackBerry Device Software, 232 Find more information • To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu....

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4. Complete the instructions on the screen. Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Navigation and typing About the M...

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• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key. To end the call, press the End key. Related topics Add a pause or a wait to a phone number, 146 Available voice commands, 42 Change ...

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4. In the To field, perform one of the following actions: • Type an SMS phone number (include the country code and area code). • Type a contact name. • Type part of a contact name. Click a contact. • If your device is connected to a CDMA netw...

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Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. To start recording, click the record icon. 4. To pause reco...

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3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device. 4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Troubleshooting basics I cannot make or receive calls ...

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• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existi...

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Delete a message, 50 I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. User Guide Welcome to BlackBerry! 17 ...

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Shortcuts BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To select an item, click (press) the screen. • To highlight an item, touch the screen lightly. • To open a...

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• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until audio boost turns on. Camera • To zoom in to a subject before taking a picture, press the Volu...

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Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. • ...

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• To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Fla...

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Dial an extension 1. When typing a phone number, press the Menu key. 2. Click Add Pause. 3. Type the extension number. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different a...

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Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your de...

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The GPS options that appear on your device might differ slightly from the options that appear in this task. 1. On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click GPS. 4. Change the GPS Services field to Location On. 5. Pr...

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Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Enhanc...

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Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click View Speed Dial List. 4. Click an unassigned key. 5. Click New Speed Dial. 6. Click a contact. To make a call using speed dial, in...

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Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Add Participant. 3. Type a phone number or highlight a cont...

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If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Transfer ...

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Change call log notes 1. From the Home screen, press the Send key. 2. CIick the call log icon. 3. Highlight a call log. 4. Press the Menu key. 5. Click View History. 6. Press the Menu key. 7. Click Edit Notes. 8. Change the call notes. 9. Press the M...

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7. Click Edit Notes. 8. Press the Menu key. 9. Click Clear Field. 10. Press the Menu key. 11. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this...

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5. Perform one of the following actions: • To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, verify that the ...

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Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Call Forwarding. 5. Press the Menu key. 6. Cli...

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Change the call blocking password 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Call Barring. 5. Press the Menu key. 6. Click Change Password. Fixed dialing Depending on your wireless service provider ...

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1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click FDN Phone List. 5. Press the Menu key. 6. Click New. 7. Type your PIN2 code. 8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu k...

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Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code a...

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TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make...

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Turn on hearing aid mode 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Hearing Aid Mode. 5. Change the Mode Enabled field to Telecoil. 6. Press the Menu key. 7. Click Save. The H-T telecoil indicator a...

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2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number. Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click ...

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7. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an applicatio...

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7. Click Save. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone. • To send an incoming ...

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I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail ...

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Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call <contact name or phone number>" Say this...

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Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. When you change the language for voice comma...

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Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing. 3. Click Adapt V...

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Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform a...

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2. Click Attach Address or Attach Contact. 3. Click a contact. Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more inf...

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• Type a contact name. • Type part of a contact name or email address. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Search for contacts in your organization's address book, 146 Mailing lists, 148 Send...

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Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is...

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2. Highlight the message. 3. Press the Menu key. 4. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific ema...

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View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Group email messages by subject 1. O...

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Email messages Email message basics Send an email message 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose Email. 4. In the To field, perform one of the following actions: • Type an email address. • Type a cont...

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Attach a file to an email message To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. When composing...

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Stop storing messages sent from your computer on your device 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Settings. 5. If necessary, change the Message Services field. 6. Press the Menu key. ...

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6. Click New. 7. Type a name for the email message filter. 8. Set the email message filter options. 9. Press the Menu key. 10. Click Save. Create an email message filter based on a contact or subject 1. On the Home screen, click the Messages icon. 2....

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Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Tur...

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5. Highlight an email message filter. 6. Press the Menu key. 7. Click Delete. Email message folders About synchronization of email message folders You can add, change, or delete email message folders in the email application on your computer or in th...

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Move an email message folder To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Ho...

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Change a flag You can change the status, color, note, or due date for a flag. If you make changes to a flag in an email message that you sent, the changes are reflected only on your device and are not sent to the recipient. 1. In an email message wit...

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Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Setting...

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Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the internet. By default, your BlackBerry® device prompts you before downloading external pic...

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Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® displays the email addresses of recent contacts who are not ...

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2. Click Status. Send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Compose PIN. 4. In the To field, perform one of the following actions: • Type a PIN. Press the Enter key. • Type a contact name. P...

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Send an SMS text message You can send an SMS text message to up to ten recipients. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose SMS. 4. In the To field, perform one of the following actions: • Type an SMS pho...

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If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS. 3. Set the ...

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Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cel...

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• To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Cell Broadcast Settings. 4. Highlight a cell broadcast c...

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View the size of an MMS message before sending it, 69 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attac...

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2. Perform one of the following actions: • To attach a contact, click Attach Contact. Highlight a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue. Add an appointmen...

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Request delivery notification or read notification for all MMS messages 1. On the Home screen or in a folder, click the Options icon. 2. Click MMS. 3. In the Notifications section, perform any of the following actions: • To receive notification whe...

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5. Change the Confirm Delete field to No. 6. Press the Menu key. 7. Click Save. Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Genera...

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2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Perform any of the following actions: • To view more of the subject line, change the Display Message Header On field to 2 lines. • To change the order of the subject line and s...

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Hide SMS text messages and MMS messages from the main messages application You can set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default. 1. O...

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• To hide call logs in the messages application, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock P...

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9. Press the Enter key. 10. Press the Menu key. 11. Click Save. Reset a blocked message counter 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Firewall. 4. Highlight a message type. 5. Press the Menu...

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4. Set the Use Password-Based Encryption field to Yes. 5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. 6. If you are signing the message, in the Signing Options section, select a certificate...

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Attachment indicators in S/MIME-protected messages : The message includes a certificate attachment. : The message includes multiple certificate attachments. : The message includes a certificate server attachment. Add connection information for a cert...

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: Your device trusts the certificate chain. : The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device. : The cert...

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6. Click Save. Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Perform one of the following actions: • To download attachm...

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Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the ...

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5. Press the Menu key. 6. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. On the Home screen or in ...

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Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more ...

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Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Optio...

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Attachment indicators in PGP protected messages : The message includes a PGP® key attachment. : The message includes multiple PGP key attachments. : The message includes a certificate server attachment. Add connection information for a certificate s...

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Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature. : Your device trusts the sender’s PGP® key. : The sender’s email address does not match the email address in the key, or the sende...

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5. Press the Menu key. 6. Click OK. Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or rec...

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4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in...

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• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment ...

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• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existi...

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I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should recei...

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• Turn off wireless email reconciliation, and then turn it on again. Related topics Reconcile email messages over the wireless network, 198 Email message filters are not working correctly Try performing the following actions: • Verify that your e...

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If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears b...

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Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message that contains an attachment that you...

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5. Highlight the folder that you want to save the file or attachment in. 6. Press the Menu key. 7. Click Select Here. Stop downloading a file or an attachment 1. In the message, in the calendar entry, or on the web page that you are downloading the f...

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4. Press the Menu key. 5. Click Copy. 6. Navigate to a location. 7. Click a folder. 8. Click Copy Into. Related topics Locate a file saved on your organization's network, 93 Send a file as an attachment, 94 Send a file as an attachment To perfor...

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Managing files and attachments View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. View pr...

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4. Press the Menu key. 5. Click Move. 6. Navigate to a location. 7. Click a folder. 8. Click Move Into. Documents Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses th...

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Spreadsheets Move to a specific cell 1. In a spreadsheet, press the Menu key. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Press the Enter key. View the content of a cell In a spreadsheet, click a spreadsheet cell. View a list of worksheets...

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• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media files View a list...