Canon 9540A003 - Optura 400 Camcorder Instruction Manual

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This sample of Canon 9540A003 - Optura 400 Camcorder Manual is aimed at the following devices list: Elura 60 - Elura 60 MiniDV Camcorder, OPTURA XI - Camcorder - 2.2 MP, 9540A003 - Optura 400 Camcorder, ZR200, ZR90

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[Page 1] Canon 9540A003 - Optura 400 Camcorder

E Version 2 DV Network Software Instruction Manual This software is for use with Windows® XP only. ...

[Page 2] Canon 9540A003 - Optura 400 Camcorder

2 Before Installing DV Messenger Before Installing DV Messenger To use DV Messenger, it is required that Windows XP is installed in your computer and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before ins...

[Page 3] Canon 9540A003 - Optura 400 Camcorder

3 Before Installing DV Messenger E Are you using a router for Internet connection? (Some modems are equipped with a router function. For details, refer to the manual of the modem.) Is your router UPnP compatible? This software requires an UPnP ...

[Page 4] Canon 9540A003 - Optura 400 Camcorder

4 Read Carefully Before Using Read Carefully Before Using CANON SOFTWARE LICENCE AGREEMENT IMPORTANT: READ THIS AGREEMENT CAREFULLY BEFORE CLICKING “YES” AT THE BOTTOM OF THE SCREEN AND INSTALLING THE SOFTWARE. This agreement (“Agreement”) i...

[Page 5] Canon 9540A003 - Optura 400 Camcorder

E 5 Read Carefully Before Using 5. SUPPORT AND UPDATE Neither Canon, nor its subsidiaries, dealers or distributors will be responsible for providing maintenance or support for use of the SOFTWARE. No updates, fixes or support will be made availabl...

[Page 6] Canon 9540A003 - Optura 400 Camcorder

6 Read Carefully Before Using 7. TERM This Agreement is effective upon your acceptance hereof by clicking “YES” below and remains in effect until expiration of all copyright interests in the SOFTWARE unless earlier terminated. You may terminat...

[Page 7] Canon 9540A003 - Optura 400 Camcorder

E 7 Contents Contents Before Installing DV Messenger .............................................................................. 2 Read Carefully Before Using .................................................................................... 4 ...

[Page 8] Canon 9540A003 - Optura 400 Camcorder

8 Contents Starting View & Record ....................................................................................... 63 Connecting with View & Record ......................................................................... 64 Additiona...

[Page 9] Canon 9540A003 - Optura 400 Camcorder

E 9 Read This First Read This First  Disclaimer • While every effort has been made to ensure that the information contained in this guide is accurate and complete, no liability can be accepted for any errors or omissions. Canon reserves the ri...

[Page 10] Canon 9540A003 - Optura 400 Camcorder

10 Read This First About This Manual • In this manual, DV Messenger Version 2 is abbreviated as “DV Messenger”. • In this manual, the operating modes of camcorders are described as following: - CAMERA mode: Mode for recording video and sound ...

[Page 11] Canon 9540A003 - Optura 400 Camcorder

E 11 System Requirements System Requirements System Requirements for Capturing/Recording Movies Using an Editing Software:  Proper operation is not guaranteed on a dual CPU PC or on a user-built PC.  Proper operation is not guaranteed on any p...

[Page 12] Canon 9540A003 - Optura 400 Camcorder

12 What Can Be Accomplished with the Software What Can Be Accomplished with the Software This topic introduces the main feature of the DV Network Software. Please note that available functions depend on the camcorder model. For details, see Availabl...

[Page 13] Canon 9540A003 - Optura 400 Camcorder

E 13 What Can Be Accomplished with the Software  Camcorder Categories Please refer to the Canon homepage for latest camcorder models.  Available Functions and Drivers by Categories When sharing images, an image file exceeding 20 MB will not be ...

[Page 14] Canon 9540A003 - Optura 400 Camcorder

14 Required Accessories Required Accessories You need following items for using the Software: • Digital Camcorder • The Internet connection and a software that allows you to browse the Net • USB Cable or DV (IEEE1394) Cable If your camcorder is...

[Page 15] Canon 9540A003 - Optura 400 Camcorder

E 15 Read Carefully Read Carefully  If you leave the camcorder turned on for a long time, heat generation may cause damage to the camcorder. Turn off the camcorder after use.  Tapes may be damaged if left in the camcorder for a long time. Do n...

[Page 16] Canon 9540A003 - Optura 400 Camcorder

16 Requirements for Using DV Messenger Requirements for Using DV Messenger To use DV Messenger, it is required that Windows XP is installed and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before installin...

[Page 17] Canon 9540A003 - Optura 400 Camcorder

E 17 Installing the Software Installing the Software Installing the DV Network Software With this procedure, the DV Messenger will be installed and the driver files for the AV/C Camera Storage Subunit-WIA Driver and Canon USB Video Driver will be c...

[Page 18] Canon 9540A003 - Optura 400 Camcorder

18 Installing the Software 4 When the [InstallShield Wizard] appears, click [Next]. 5 Select the software you wish to install and click [Next]. • If your camcorder is not listed under category A or B in Camcorder Categories ( 13), remove the chec...

[Page 19] Canon 9540A003 - Optura 400 Camcorder

E 19 Installing the Software 9 Click [Finish]. • The computer restarts and installation is complete. Installing the Canon USB Video Driver Installing the Canon USB Video Driver allows you to use DV Messenger by connecting the camcorder to a comp...

[Page 20] Canon 9540A003 - Optura 400 Camcorder

20 Installing the Software 4 Restart the computer. 5 Check if the driver has been installed correctly. From the [start] menu, select [My Computer] and check if the [Canon USB Video] icon appears. If the icon does not appear, the installation has ...

[Page 21] Canon 9540A003 - Optura 400 Camcorder

E 21 Installing the Software 5 Check if the driver has been installed correctly. From the [start] menu, select [My Computer] and check if the [Canon Camera Storage Device] icon appears. If the icon does not appear, the installation has not been c...

[Page 22] Canon 9540A003 - Optura 400 Camcorder

22 Installing the Software 7 Select [Device Connected] for [Select an event] and [Take no action] for [Actions] and click [OK]. No application will start automatically when you connect the camcorder to the computer the next time.  To start a WI...

[Page 23] Canon 9540A003 - Optura 400 Camcorder

E 23 Connecting the Camcorder to a Computer Connecting the Camcorder to a Computer If your camcorder is listed under category A or B in Camcorder Categories ( 13), you can use a DV cable or a USB cable to connect your camcorder to the computer. With...

[Page 24] Canon 9540A003 - Optura 400 Camcorder

24 Preparations for DV Messenger DV Messenger Preparations for DV Messenger Before you use DV Messenger, check whether the camcorder is correctly connected to the computer. Users of Windows XP Professional must first log in as an Administrator to us...

[Page 25] Canon 9540A003 - Optura 400 Camcorder

E 25 Preparations for DV Messenger DV Messenger 6 Click [Next]. 7 Confirm that your camcorder is displayed and click [Cancel]. • If you are connecting a Canon camcorder using a USB cable, check if [Canon USB Video] is displayed. If you are conne...

[Page 26] Canon 9540A003 - Optura 400 Camcorder

26 Preparations for DV Messenger Setting the UPnP Router If you are using an UPnP-compliant router to connect to the Internet, you need to install UPnP and disable the firewall of Windows XP to use DV Messenger.  Installing UPnP 1 From the [start...

[Page 27] Canon 9540A003 - Optura 400 Camcorder

E 27 Preparations for DV Messenger DV Messenger 3 Click [Network Connections]. 4 From the [Advanced] menu, select [Optional Networking Components] from the displayed menu. 5 Select [Networking Services] and click [Details]. ...

[Page 28] Canon 9540A003 - Optura 400 Camcorder

28 Preparations for DV Messenger 6 Place a check mark next to [Universal Plug and Play] and click [OK]. • If you have installed Windows XP Service Pack 1, place a check mark next to [Internet Gateway Device Discovery and Control Client] and [Univ...

[Page 29] Canon 9540A003 - Optura 400 Camcorder

E 29 Preparations for DV Messenger DV Messenger  Disabling the Firewall About the Firewall The firewall is an important security system that protects your computer by limiting or preventing access by other computers on the Internet. If you disabl...

[Page 30] Canon 9540A003 - Optura 400 Camcorder

30 Preparations for DV Messenger 3 Click [Network Connections]. 4 Select [Local Area Connection], right-click the mouse button and select [Properties]. ...

[Page 31] Canon 9540A003 - Optura 400 Camcorder

E 31 Preparations for DV Messenger DV Messenger 5 Click the [Advanced] tab, remove the checkmark from the [Internet Connection Firewall] section and click [OK]. 6 Restart the computer. After restart, repeat steps 1 to 3 and check if an icon appears ...

[Page 32] Canon 9540A003 - Optura 400 Camcorder

32 Videoconferencing Videoconferencing Starting DV Messenger  DV Messenger will not start when you have signed in to Windows Messenger. In such case, sign out of Windows Messenger first and start DV Messenger.  Close all programs that are run...

[Page 33] Canon 9540A003 - Optura 400 Camcorder

E 33 Videoconferencing DV Messenger 5 In the Windows Messenger window, click [Click here to sign in]. To use DV Messenger, both you and your contact need to be online. - If your contact is already online when you sign in: A message will be sent auto...

[Page 34] Canon 9540A003 - Optura 400 Camcorder

34 Videoconferencing Preparing the Camcorder for Communication When you have signed in, set the camcorder and adjust the volume of the speaker and microphone.  Connect speaker or headphones as necessary.  As microphone, use the microphone of t...

[Page 35] Canon 9540A003 - Optura 400 Camcorder

E 35 Videoconferencing DV Messenger 4 Select your camcorder and click [Next]. If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]....

[Page 36] Canon 9540A003 - Optura 400 Camcorder

36 Videoconferencing 7 Set [Microphone] and click [Next]. • If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]. • The instal...

[Page 37] Canon 9540A003 - Optura 400 Camcorder

E 37 Videoconferencing DV Messenger 10 Click [Finish]. The settings for speaker and microphone are complete. Starting a Videoconference There are two methods to start a videoconference. You can invite your contact or you can accept an invitation fr...

[Page 38] Canon 9540A003 - Optura 400 Camcorder

38 Videoconferencing 2 Select your contact and click [Select]. • Only online registered members will be listed. You can only perform a videoconference with members who have a camcorder connected and are using DV Messenger Version 2. • Windows...

[Page 39] Canon 9540A003 - Optura 400 Camcorder

E 39 Videoconferencing DV Messenger  Starting a Videoconference by Accepting an Invitation If your contact clicks on and selects you as the contact, a connecting request appears on your computer screen. 1 When the connecting request dialog appe...

[Page 40] Canon 9540A003 - Optura 400 Camcorder

40 Ending DV Messenger Ending DV Messenger Disconnecting DV Messenger 1 Click . 2 When the confirmation window appears, click [YES]. The communication with your contact ends. If you wish to communicate with another contact, click and select a con...

[Page 41] Canon 9540A003 - Optura 400 Camcorder

E 41 Screen Displays DV Messenger Screen Displays DVM Panel This is DV Messenger’s control panel. Use the buttons on this window to operate the camcorder connected to your computer and the camcorder connected to the computer of your contact. 1 [M...

[Page 42] Canon 9540A003 - Optura 400 Camcorder

42 Screen Displays 5 Control panel Here you find the buttons for operating the camcorder. 6 Camcorder status Displays the type of the camcorders and if they are set to allow/prohibit remote control. Camcorder with NETWORK mode, remote control allow...

[Page 43] Canon 9540A003 - Optura 400 Camcorder

E 43 Screen Displays DV Messenger  Function Buttons (8 above) 1 Connect/Disconnect Click here to connect or disconnect the communication to your contact. When you are disconnected, appears. Clicking the button displays the [Select a contact] w...

[Page 44] Canon 9540A003 - Optura 400 Camcorder

44 Screen Displays Taskbar When DV Messenger is started, the [DV Messenger] task and [DV Messenger] icon appear on the taskbar. 1 DV Messenger task Appears when the DVM panel is displayed or minimized. If the DVM panel is minimized, click here to d...

[Page 45] Canon 9540A003 - Optura 400 Camcorder

E 45 Screen Displays DV Messenger DV Messenger Icon Menu When you click the DV Messenger icon in the taskbar, a list of menus appears. 1 About DV Messenger Displays the version of DV Messenger. 2 Help Topics Displays DV Messenger’s help topics. 3 S...

[Page 46] Canon 9540A003 - Optura 400 Camcorder

46 Changing the Mode of the Camcorder Changing the Mode of the Camcorder Camcorder with NETWORK Mode With camcorders equipped with the NETWORK mode, you can easily change the mode of the camcorder from the DVM panel. 1 Click the [MY CAMERA] or [CONT...

[Page 47] Canon 9540A003 - Optura 400 Camcorder

E 47 Changing the Mode of the Camcorder DV Messenger 3 Wait until the video picture and camcorder information such as the tape counter appear on the camcorder screen and click [Start Camera]. A message with the options [Accept] and [Decline] appear...

[Page 48] Canon 9540A003 - Optura 400 Camcorder

48 Operating Camcorders with DV Messenger Operating Camcorders with DV Messenger You can operate the camcorder connected to your computer and the camcorder connected to your contact’s computer with DV Messenger. If you wish to operate the camcorde...

[Page 49] Canon 9540A003 - Optura 400 Camcorder

E 49 Operating Camcorders with DV Messenger DV Messenger Operating the Camera Functions You can adjust the camcorder’s zoom and focus from the DVM panel. 1 Set your camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to ...

[Page 50] Canon 9540A003 - Optura 400 Camcorder

50 Operating Camcorders with DV Messenger  The [CAMERA] Operating Buttons 1 Zoom to wide-angle Click here to zoom out (the subject becomes smaller). 2 Zoom to telephoto Click here to zoom in (the subject becomes bigger). 3 Wide End Click here to z...

[Page 51] Canon 9540A003 - Optura 400 Camcorder

E 51 Operating Camcorders with DV Messenger DV Messenger Operating the Tape Playback Functions When you play back a tape on your camcorder, you can send recorded video and sound to your contact. You can also control the playback functions from the D...

[Page 52] Canon 9540A003 - Optura 400 Camcorder

52 Operating Camcorders with DV Messenger  The [VCR] Operating Buttons 1Play Plays back the tape. 2 Stop Stops the playback. 3 Rewind Rewinds the tape. 4 Fast Forward Fast-forwards the tape. 5 Pause Pauses the playback. 6 Playback previous frame ...

[Page 53] Canon 9540A003 - Optura 400 Camcorder

E 53 Sharing Images (File Transfer) DV Messenger Sharing Images (File Transfer) With camcorders equipped with the file transfer function or the NETWORK mode, you can share still images recorded on a memory card in a camcorder.  Image Sharing can ...

[Page 54] Canon 9540A003 - Optura 400 Camcorder

54 Sharing Images (File Transfer) 3 Click [Set Sharing]. Thumbnails (small versions) of the images contained on the memory card appear. 4 Select the image you wish to share by placing a checkmark to the next to the thumbnail. • Click [Select ...

[Page 55] Canon 9540A003 - Optura 400 Camcorder

E 55 Sharing Images (File Transfer) DV Messenger Transferring Images You can select images from the memory card in the camcorder of your contact and transfer them to your computer. You cannot transfer files from your contact in the following cases: ...

[Page 56] Canon 9540A003 - Optura 400 Camcorder

56 Sharing Images (File Transfer) 4 Select the image you wish to transfer by placing a checkmark to the next to the thumbnail. • Click [Select all] to place a checkmark next to all images. • Click [Clear all] to remove all checkmarks. • If...

[Page 57] Canon 9540A003 - Optura 400 Camcorder

E 57 Using the Image Capture Function DV Messenger Using the Image Capture Function With camcorders equipped with the NETWORK mode, you can capture still images and save them to the computer.  The Image Capture function can only be used with camc...

[Page 58] Canon 9540A003 - Optura 400 Camcorder

58 Using the Image Capture Function  Setting of Image Capture Window 1 Store Displays the destination folder. If you wish to change the folder, click [Modify], select a folder and click [OK]. 2 File name Displays the file name. You can designate ...

[Page 59] Canon 9540A003 - Optura 400 Camcorder

E 59 Using the Image Capture Function DV Messenger Changing the Capture Mode Click the respective capture mode button to change the capture mode. You can select between the following 3 capture modes. Single Clicking [Capture] records one single still...

[Page 60] Canon 9540A003 - Optura 400 Camcorder

60 Using the Image Capture Function Capturing with Your Camcorder 1 Click the [MY CAMERA] tab followed by the (CAMERA) tab. 2 Click [Capture]. The display changes based on the capture mode. In Single and Continuous mode, the DVM Viewer window app...

[Page 61] Canon 9540A003 - Optura 400 Camcorder

E 61 Using the Image Capture Function DV Messenger Capturing with Your Contact’s Camcorder 1 Click the [CONTACT] tab followed by the (CAMERA) tab. 2 Click [Capture]. The display changes based on the capture mode and the status will be displayed....

[Page 62] Canon 9540A003 - Optura 400 Camcorder

62 Using the View & Record Function Using the View & Record Function You can remotely access the camcorder using DV Messenger.  The View & Record function can only be used with camcorders equipped with the NETWORK mode.  You need t...

[Page 63] Canon 9540A003 - Optura 400 Camcorder

E 63 Using the View & Record Function DV Messenger 3 Select your remote account from the [Denied members] list and click [<<Allow]. • Members registered in the contact list of Windows Messenger appear in the list. Initially, all member...

[Page 64] Canon 9540A003 - Optura 400 Camcorder

64 Using the View & Record Function  Do not close DV Messenger or Windows Messenger while View & Record is started, and keep camcorder and computer turned on. If [System standby] or [System hibernates] is activated in [Power Options] on ...

[Page 65] Canon 9540A003 - Optura 400 Camcorder

E 65 Using the View & Record Function DV Messenger 3 Place a checkmark next to [Connect with View & Record], select the home account and click [Select]. • DV Messenger will be connected and Windows Messenger’s [Conversation] window app...

[Page 66] Canon 9540A003 - Optura 400 Camcorder

66 Additional Functions Additional Functions Changing the Background of Windows Messenger You can change the background image of the Windows Messenger window. 1 Click . 2 Select an image from the list and click [OK]. If you wish to add an image to th...

[Page 67] Canon 9540A003 - Optura 400 Camcorder

E 67 Additional Functions DV Messenger 3. Click [Display]. 4. On the [Display Properties] window, click the [Appearance] tab followed by the [Advanced] button. 5. On the [Advanced Appearances] window, select [Window] for [Item], and check if [Colo...

[Page 68] Canon 9540A003 - Optura 400 Camcorder

68 Uninstalling DV Messenger Uninstalling DV Messenger Uninstall DV Messenger if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the software. 1 From the [start] menu, sel...

[Page 69] Canon 9540A003 - Optura 400 Camcorder

Capturing/Recording Movies 69 E Canon USB Video Driver Canon USB Video Driver Capturing/Recording Movies If your camcorder is listed under category A in Camcorder Categories ( 13), you can perform the followings by connecting the camcorder to a comp...

[Page 70] Canon 9540A003 - Optura 400 Camcorder

70 Capturing/Recording Movies Recording movies to the tape 1 Set the camcorder to PLAY (VCR) mode. Make sure that “AV DV” is not displayed. 2 Load a blank cassette. 3 Connect the camcorder to the computer using the USB cable ( 23). Start DV Me...

[Page 71] Canon 9540A003 - Optura 400 Camcorder

E 71 Uninstalling the Canon USB Video Driver Canon USB Video Driver Uninstalling the Canon USB Video Driver Uninstall the Canon USB Video Driver if it has not been installed correctly or if it is not required anymore. Close all programs that are run...

[Page 72] Canon 9540A003 - Optura 400 Camcorder

72 Uninstalling the Canon USB Video Driver 5 Click [Scanners and Cameras]. If you cannot find the [Scanners and Cameras] icon, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 6 Right-click the [Ca...

[Page 73] Canon 9540A003 - Optura 400 Camcorder

Uninstalling the AV/C Camera Storage Subunit-WIA Driver 73 E AV/C Camera Storage Subunit-WIA Driver AV/C Camera Storage Subunit-WIA Driver Uninstalling the AV/C Camera Storage Subunit-WIA Driver Uninstall the AV/C Camera Storage Subunit-WIA driver i...

[Page 74] Canon 9540A003 - Optura 400 Camcorder

74 Uninstalling the AV/C Camera Storage Subunit-WIA Driver 5 Click [Scanners and Cameras]. If you cannot find the [Scanners and Cameras] icon, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 6 Ri...

[Page 75] Canon 9540A003 - Optura 400 Camcorder

Troubleshooting 75 E Troubleshooting For troubleshooting the following procedure, refer to the respective pages. - Installation of the Canon USB Video Driver ( 86) - Installation of the AV/C Camera Storage Subunit-WIA Driver ( 87) - Uninstallation of...

[Page 76] Canon 9540A003 - Optura 400 Camcorder

76 Troubleshooting An instant message appears when DV Messenger could not connect within 30 seconds. Î When your contact does not respond within 30 seconds after you tried to connect DV Messenger, a message asking him to download DV Messenger Ver...

[Page 77] Canon 9540A003 - Optura 400 Camcorder

E 77 Troubleshooting Î Check if [Camera] is correctly set in the [Audio Tuning Wizard]. Click [Stop Camera] in the [Conversation] window of Windows Messenger. Reset the setting in the [Audio Tuning Wizard]. Click [Start Camera] to restart the vid...

[Page 78] Canon 9540A003 - Optura 400 Camcorder

78 Troubleshooting 3. Click [Sound and Audio Devices]. 4. Check if [Device Volume] is set to [Mute]. Remove the checkmark if necessary. Î Click [Stop Camera] and interrupt the videoconference. Ask your contact to check his/her microphone settings ...

[Page 79] Canon 9540A003 - Optura 400 Camcorder

E 79 Troubleshooting The video picture of Windows Messenger’s [Conversation] window does not appear smooth. Î If Windows XP Service Pack 2 and [QoS Packet Scheduler] are installed, the video picture send by your contact may not appear smooth (e....

[Page 80] Canon 9540A003 - Optura 400 Camcorder

80 Troubleshooting 4. Open the network properties. • When you are connecting to the Internet via LAN cable, right-click the [Local Area Connection] icon under [LAN or High-Speed Internet] and select [Properties] from the displayed menu. However, ...

[Page 81] Canon 9540A003 - Optura 400 Camcorder

E 81 Troubleshooting • With [Broadband] or [Dial-up], click the [Networking] tab for uninstallation. 6. When uninstallation is complete, click [OK] and restart the computer. There is an echo on the sound. Î If you are using speakers, depending on...

[Page 82] Canon 9540A003 - Optura 400 Camcorder

82 Troubleshooting Cannot operate the camcorder. Î If you cannot operate the camcorder of your contact, your contact may not allow remote control. Î Check if the camcorder is correctly connected to the computer. Î Camcorder without NETWORK mode: ...

[Page 83] Canon 9540A003 - Optura 400 Camcorder

E 83 Troubleshooting Image Sharing Cannot set image sharing. Î There is not memory card in the camcorder. Î The memory card does not contain images that can be shared. Images that can be shared are still images in JPEG and movies in Motion JPEG (A...

[Page 84] Canon 9540A003 - Optura 400 Camcorder

84 Troubleshooting View & Record Cannot start the View & Record function. Î The View & Record function can only be used with Canon camcorders equipped with the NETWORK mode. Î You cannot start the View & Record function if you have...

[Page 85] Canon 9540A003 - Optura 400 Camcorder

E 85 Troubleshooting Windows Messenger I changed the background image of Windows Messenger, but it does not appear correctly. Î The image file may be corrupted. Î With transparent GIF files, the transparent part may not appear correctly. Î Animat...

[Page 86] Canon 9540A003 - Optura 400 Camcorder

86 Troubleshooting Canon USB Video Driver The Canon camcorder is connected to the computer via USB cable, but is not recognized by the computer. Î Check if the camcorder is set to NETWORK mode. Î Check if the USB cable is correctly connected. Î T...

[Page 87] Canon 9540A003 - Optura 400 Camcorder

E 87 Troubleshooting AV/C Camera Storage Subunit-WIA Driver Installation The Canon camcorder is connected to the computer via a DV cable, but is not recognized by the computer. Î Check if the camcorder is set to NETWORK or CARD PLAY mode. Î If the...

[Page 88] Canon 9540A003 - Optura 400 Camcorder

88 Troubleshooting 2 Click [Performance and Maintenance]. 3 Click [System]. 4 Click the [Hardware] tab on the [System Properties]. 5 Click the [Device Manager] button. ...

[Page 89] Canon 9540A003 - Optura 400 Camcorder

E 89 Troubleshooting 6 When uninstalling the Canon USB Video Driver: If [Canon USB Video], [Canon USB Video Control] or [Canon USB Video Record] appears under the [Imaging devices] and/or [Other devices] categories, use the following procedures t...

[Page 90] Canon 9540A003 - Optura 400 Camcorder

90 Troubleshooting 7 From the [start] menu, select [My Computer] and double- click the [C:], [WINDOWS] and [INF] folders in succession. If the [INF] Folder Is Not Visible in the [WINDOWS] Folder Use the following procedures to show all files and fold...

[Page 91] Canon 9540A003 - Optura 400 Camcorder

E 91 Troubleshooting 8 Double-click the [Oem*.inf] file. • A number such as “0” or “1” appears in place of the asterisk (*) above. You will also find another file called [Oem*.pnf], which will have the same number as the [Oem*.inf] fil...

[Page 92] Canon 9540A003 - Optura 400 Camcorder

92 Troubleshooting 9 Close all windows and restart the computer. The uninstall process is complete. The [Inf] folder contains numerous files that are critical to the computer's operation. Be extremely careful not to delete the wrong files. If ...

[Page 93] Canon 9540A003 - Optura 400 Camcorder

CANON INC. U.S.A. –––––––––– Canon U.S.A., Inc. Canon Customer Care Center Tel (US): 1-800-828-4040 (Mon.-Fri., 9 AM to 8 PM Eastern Time) CANADA –––––––– Canon CANADA Inc. Tel (Canada): 1-800-OK-CANON (1-800-652-2...