Cisco 3825 - Voice Bundle Router User Manual

[Page 1] Cisco 3825 - Voice Bundle Router

Cisco Model DPC3825 and EPC3825 8x4 DOCSIS 3.0 Wireless Residential Gateway User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ...............................................................2  Introduction.....................

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2 4021196 Rev A IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not per...

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4021196 Rev A 3 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Sch...

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4 4021196 Rev A IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near w...

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4021196 Rev A 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When t...

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6 4021196 Rev A IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition...

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IMPORTANT SAFETY INSTRUCTIONS 4021196 Rev A 7 United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provi...

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IMPORTANT SAFETY INSTRUCTIONS 8 4021196 Rev A Dynamic Frequency Selection (DFS) Dual Band Frequencies Some configurations of this product may operate in the 5150-5250MHz and 5470-5725MHz bands. If you select a channel in these frequency ra...

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IMPORTANT SAFETY INSTRUCTIONS 4021196 Rev A 9 CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and ...

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IMPORTANT SAFETY INSTRUCTIONS 10 4021196 Rev A Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guid...

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IMPORTANT SAFETY INSTRUCTIONS 4021196 Rev A 11 Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway ...

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12 4021196 Rev A Introduction Introduction Welcome to the exciting world of high-speed Internet service. Your new Cisco ® Model DPC3825 DOCSIS ® 3.0 or EPC3825 EuroDOCSIS™ Wireless Residential Gateway is a cable modem that meets in...

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4021196 Rev A 13 Introduction  Color-coded interface ports and corresponding cables simplify installation and setup  DOCSIS-5 compliant LED labeling and behavior provides a user and technician friendly method to check operational...

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14 4021196 Rev A What's In the Carton? What's In the Carton? When you receive your wireless residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is unda...

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4021196 Rev A 15 Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel L...

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16 4021196 Rev A Back Panel Description Back Panel Description The following illustrations show the description and function of the back panel components on the Cisco DPC3825 residential gateway. 1 POWER—Connects the residential gate...

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4021196 Rev A 17 Back Panel Description 8 RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory- default of all settings and then reboot...

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18 4021196 Rev A What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of...

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4021196 Rev A 19 How Do I Subscribe to High-Speed Internet Service? How Do I Subscribe to High-Speed Internet Service? Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have ...

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20 4021196 Rev A Where Is the Best Location for My DOCSIS Residential Gateway? Where Is the Best Location for My DOCSIS Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devic...

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4021196 Rev A 21 How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit....

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22 4021196 Rev A How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Us...

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4021196 Rev A 23 How Do I Mount the Modem on a Wall? (Optional) Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustra...

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24 4021196 Rev A How Do I Connect My Gateway for Internet Service? How Do I Connect My Gateway for Internet Service? You can use your residential gateway to provide Internet access, and you can share that Internet connection with other Int...

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4021196 Rev A 25 How Do I Connect My Gateway for Internet Service? 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway. Note: To connect a TV, DHCT, ...

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26 4021196 Rev A How Do I Configure My DOCSIS Residential Gateway? How Do I Configure My DOCSIS Residential Gateway? To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides deta...

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4021196 Rev A 27 How Do I Configure My DOCSIS Residential Gateway? 2 In the address field, enter the following IP address: 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens. 3 On the Status DOCSIS WAN p...

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28 4021196 Rev A How Do I Configure My DOCSIS Residential Gateway? 4 On the Administration Management page, create a User Name and Password and then click Save Settings. Once you save the settings for your User Name and Password on th...

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4021196 Rev A 29 How Do I Configure My DOCSIS Residential Gateway? Configuring Quick Settings Use the descriptions and instructions in the following table to configure the network settings for the device. After you make your selections...

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30 4021196 Rev A How Do I Configure My DOCSIS Residential Gateway? Section Field Description WLAN Wireless Network Allows you to enable or disable the wireless network. Select the desired option:  Enable  Disable Wireless Ne...

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4021196 Rev A 31 How Do I Configure My DOCSIS Residential Gateway? Setup > Lan Setup The Setup Lan Setup page allows you to configure the settings for the Local Area Network (LAN) in your home. These settings include the range of IP ad...

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32 4021196 Rev A How Do I Configure My DOCSIS Residential Gateway? Section Field Description Network Address Server Settings (DHCP) DHCP Server Allows you to enable or disable the DHCP server in the residential gateway. The DHCP server...

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4021196 Rev A 33 How Do I Configure My DOCSIS Residential Gateway? Section Field Description Maximum Number of DHCP Users Enter the maximum number of users to which the DHCP server can assign IP addresses for use in the LAN. This numb...

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34 4021196 Rev A How Do I Configure My DOCSIS Residential Gateway? Section Field Description Disabling DDNS (Factory Default Settings) To disable DDNS, select Disabled from the drop-down list and click Save Settings. DDNS Service E...

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4021196 Rev A 35 Configure Wireless Settings Configure Wireless Settings This section describes the options available from the Wireless pages that you can use to configure the parameters of the WAP to meet your specific requirements and ...

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36 4021196 Rev A Configure Wireless Settings Wireless Configuration Wi-Fi Protected Setup Example Wireless Configuration Wi-Fi Protected Setup Page Description Use the descriptions and instructions in the following table to configure the...

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4021196 Rev A 37 Configure Wireless Settings Section Field Description WPS Setup Using Your Wi-Fi Adapter PIN (Option 2) This is the most secure option to register a wireless client with the gateway. You need the Wi-Fi Protected Setu...

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38 4021196 Rev A Configure Wireless Settings Section Field Description Wireless Network Enable or Disable the wireless network Wireless Configuration The default is WPS. See Wi-Fi Protected Setup (WPS) (on page 35) for more informat...

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4021196 Rev A 39 Configure Wireless Settings Section Field Description Wireless Network Name (SSID) The SSID is the name of your wireless network. The SSID is used by wireless technology to identify your network from other wireless net...

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40 4021196 Rev A Configure Wireless Settings Wireless Security Page Description Use the following table to configure the wireless security for the residential gateway. After you make your selections, click Save Settings to apply your chang...

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4021196 Rev A 41 Configure Wireless Settings Section Field Description WPA Security for Personal Networks – WPA or WPA2 Personal Modes Wi-Fi Protected Access (WPA) is a more secure wireless technology than WEP. WPA can be used for...

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42 4021196 Rev A Configure Wireless Settings Section Field Description Security for Enterprise Networks - WPA-Enterprise Modes This option features WPA used in coordination with a RADIUS server for client authentication. (This should...

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4021196 Rev A 43 Configure Wireless Settings Wireless > MAC Filter The MAC Filter feature is used to either allow or block access to your wireless LAN based on the MAC Address of the wireless client devices. The MAC Filter feature, al...

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44 4021196 Rev A Configure Wireless Settings Section Field Description Access Restriction Access Restriction Allows you to permit or block computers from accessing the wireless network. The choice that you make here affects the addre...

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4021196 Rev A 45 Configure Wireless Settings Wireless Advanced Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway. After you ma...

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46 4021196 Rev A Configure Wireless Settings Section Field Description N Transmission Rate The rate of data transmission should be set depending on the speed of your Wireless-N networking. Select from a range of transmission speeds, o...

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4021196 Rev A 47 Configure Wireless Settings Section Field Description DTIM Interval The Delivery Traffic Indication Message (DTIM) indicates the interval between Broadcasts/Multicast transmissions. DTIM field is a countdown field info...

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48 4021196 Rev A Configure Wireless Settings Wireless > WDS Settings The Wireless Distribution System (WDS) Settings page allows you to expand the coverage of your wireless network by deploying signal repeaters. Make sure the channel ...

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4021196 Rev A 49 Configure Wireless Settings Wireless > QoS Quality of Service (QoS) ensures better service to high-priority types of network traffic, which may involve demanding, real-time applications, such as video conferencing. Qo...

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50 4021196 Rev A Configure Wireless Settings Section Field Description No ACK Allows you to enable or disable NO ACK. This feature is recommended for data services where transmission is important and packet loss is tolerable to a cert...

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4021196 Rev A 51 Configure Security Configure Security Security > Firewall Advanced firewall technology deters hackers and protects the home network from unauthorized access. Use this page to configure a firewall that can filter out v...

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52 4021196 Rev A Configure Security Section Field Description Filters Filter Proxy Enables/disables filter proxy. If local users have access to WAN proxy servers, they may be able to circumvent the content filters and access Internet ...

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4021196 Rev A 53 Configure Security Security > VPN Passthrough Use this page to configure Virtual Private Network (VPN) support. Enabling the settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass through the g...

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54 4021196 Rev A Configure Security Security > VPN A Virtual Private Network (VPN) is a connection between two endpoints in different networks that allows private data to be sent securely over public networks or other private networks....

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4021196 Rev A 55 Configure Security Security VPN Tunnel Page Description Use the descriptions and instructions in the following table to configure the VPN tunnel for your gateway. After you make your selections, click Save Settings to ap...

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56 4021196 Rev A Configure Security Section Field Description Remote Secure Gateway Select the desired option, IP Addr., Any, or FQDN. If the remote gateway has a dynamic IP address, select Any or FQDN. If Any is selected, then the G...

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4021196 Rev A 57 Configure Security Section Field Description Key Management (continued) Select one of the following options for the key exchange method:  Auto (IKE) – Encryption: The Encryption method determines the length ...

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58 4021196 Rev A Configure Security Section Field Description Status This field shows the connection status for the selected tunnel. The state is either Connected or Disconnected. Buttons Connect Click this button to establish a con...

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4021196 Rev A 59 Configure Security View Log The Security VPN View Log page shows events captured by the firewall. The log displays the following items:  Description of the event  Number of events that have occurred  La...

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60 4021196 Rev A Control Access to the Gateway Control Access to the Gateway Access Restrictions > IP Address Filtering Use the Access Restrictions IP Filtering page to configure IP address filters. These filters block a range of IP ad...

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4021196 Rev A 61 Control Access to the Gateway Select the MAC Address Filtering tab to open the Access Restrictions MAC Address Filtering page. The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addre...

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62 4021196 Rev A Control Access to the Gateway Access Restrictions > Basic Rules Access restrictions allow you to block or allow specific kinds of Internet usage and traffic, such as Internet access, designated applications, website...

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4021196 Rev A 63 Control Access to the Gateway Use the descriptions and instructions in the following table to configure the access restrictions basic rules for your residential gateway. After you make your selections, click Save Settings...

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64 4021196 Rev A Control Access to the Gateway Section Field Description Override the Password Password Allows you to create a password to temporarily override user access restrictions to a blocked Internet site Re-Enter Password Re...

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4021196 Rev A 65 Control Access to the Gateway Use the Keyword List to enter the keywords you wish to block. If any of these keywords appears in the URL of a website, access to the site will be blocked. Note that only the URL is check, no...

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66 4021196 Rev A Control Access to the Gateway Section Field Description Tod Filter Add Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list. Time ...

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4021196 Rev A 67 Control Access to the Gateway Access Restrictions User Setup Page Description Use the descriptions and instructions in the following table to configure the user setup for your residential gateway. After you make your sele...

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68 4021196 Rev A Control Access to the Gateway Section Field Description Inactivity Time 60 minutes [Factory default when a user is created. Otherwise, it is 0 (zero)]. Enter the amount of time during a user session where there is no Int...

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4021196 Rev A 69 Configure Applications and Gaming Configure Applications and Gaming Overview Most well-known Internet applications are supported by Application Layer Gateways (ALGs). ALGs automatically adjust the gateway firewall to all...

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70 4021196 Rev A Configure Applications and Gaming Section Field Description Start Port: This is the beginning of the port range. Enter the beginning of the range of port numbers (external ports) used by the server or Internet applica...

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4021196 Rev A 71 Configure Applications and Gaming Applications and Gaming Port Range Forward Page Description Use the descriptions and instructions in the following table to configure the port range forwarding for the residential gatew...

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72 4021196 Rev A Configure Applications and Gaming Applications & Gaming > Port Range Triggering Port range triggering is a way to dynamically forward ports to a LAN PC that needs them at a particular time. That particular time is w...

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4021196 Rev A 73 Configure Applications and Gaming Section Field Description End Port For the End port, select a port from the recommended 49152 - 65535 range. Keep in mind that ports used are program specific so check which ones the...

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74 4021196 Rev A Configure Applications and Gaming Applications and Gaming DMZ Page Description Use the descriptions and instructions in the following table to configure the port range triggering for the residential gateway. Select enable ...

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4021196 Rev A 75 Manage the Gateway Manage the Gateway Administration > Management The Administration Management page allows the network’s administrator to manage specific gateway functions for access and security. Select the Manage...

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76 4021196 Rev A Manage the Gateway Field Description Gateway Setup (WAN) Internet Connection Type Connection Mode This setting allows you to determine how the WAN (or gateway interface to the Internet) obtains its IP addr...

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4021196 Rev A 77 Manage the Gateway Field Description MTU Gateway Access Local Access Internet IP Address Enter the gateway’s IP address (as seen from the Internet) Subnet Mask Enter the gateway’s...

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78 4021196 Rev A Manage the Gateway Field Description Remote Access Remote Management Allows you to enable to disable remote management. This feature allows you to access and manage your gateway settings from the Internet when you are ...

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4021196 Rev A 79 Manage the Gateway Administration > Reporting Administration reporting allows you to email various system activities to your email address. Select the Reporting tab to open the Administration Reporting page. Use ...

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80 4021196 Rev A Manage the Gateway View Log To view the logs, complete the following steps. 1 Click View Log. A new window opens with the log data page. 2 To view a particular log, select one of the following options from the Typ...

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4021196 Rev A 81 Manage the Gateway Administration > Diagnostics Administration diagnostics allow you to check the status of your Internet connection by using a Ping test. Select the Diagnostics tab to open the Administration Diagnost...

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82 4021196 Rev A Manage the Gateway Administration > Backup & Restore Administration Backup & Restore allows you to back up you configuration of the Gateway and store it on your computer. You can use this file to restore a previ...

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4021196 Rev A 83 Manage the Gateway Administration > Factory Defaults The Administration Factory Defaults page allows you to restore the configuration to its factory default settings. Select the Factory Defaults tab to open the Admini...

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84 4021196 Rev A Monitor Gateway Status Monitor Gateway Status This section describes the options available under the Status tab that you can use to monitor the status of the residential gateway and to perform diagnostics on the device an...

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4021196 Rev A 85 Monitor Gateway Status Section Field Description Internet Connection IP Address Displays the IP address of the WAN interface. This address is assigned to the gateway when it goes online. Subnet Mask Displays th...

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86 4021196 Rev A Monitor Gateway Status Section Field Description IP Address Displays the IP address for the LAN subnet Subnet Mask Displays the subnet mask for your LAN DHCP Server Displays the status of your local DHCP server (...

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4021196 Rev A 87 Monitor Gateway Status ARP/RARP Table Click ARP/RARP Table to see a complete list of all devices that are connected to your network. To retrieve the most up-to-date information, click Refresh. To exit this page and ret...

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88 4021196 Rev A Monitor Gateway Status Status Wireless Page Description Use the following table to review the status of your wireless network. Section Field Description Wireless Network MAC Address Displays the MAC Address of your...

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4021196 Rev A 89 Monitor Gateway Status Status > DOCSIS WAN DOCSIS WAN Status displays information about the system of your cable modem. Select the DOCSIS WAN tab to open the Status DOCSIS WAN page. DOCSIS WAN Page Description ...

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90 4021196 Rev A Monitor Gateway Status Section Field Description MAC Address (CM MAC Address) Displays the CM MAC Address. The CM MAC Address is a unique alphanumeric address for the cable modem coaxial interface, which is used to co...

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4021196 Rev A 91 Frequently Asked Questions Frequently Asked Questions Q. How Do I Configure TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol...

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92 4021196 Rev A Frequently Asked Questions 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK. 6 Click Yes to restart your...

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4021196 Rev A 93 Frequently Asked Questions Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems 1 Click Start, and then click Run to open the Run window. 2 Type winipcfg in the Open field, and click OK to execute the winip...

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94 4021196 Rev A Frequently Asked Questions Q. How does the residential gateway connect to my computer? A. The residential gateway connects to the PC using a wireless connection or the 10/100/1000BASE-T Ethernet port on your PC. If you w...

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4021196 Rev A 95 Tips for Improved Performance Tips for Improved Performance Check and Correct If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service pr...

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96 4021196 Rev A Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresp...

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4021196 Rev A 97 Front Panel LED Status Indicator Functions Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration High Speed Data Registration (continued) Step 7 Front Panel Indicator Data Network Re...

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98 4021196 Rev A Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when ...

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4021196 Rev A 99 Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied ...

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100 4021196 Rev A Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. ...