Cisco DPQ2202 User Manual

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Cisco DPQ2202 Manual Information:

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Summary of Contents:

[Page 1] Cisco DPQ2202

Cisco Model DPQ2202 VoIP Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ...............................................................2  Introduction.............................................................

[Page 2] Cisco DPQ2202

2 4028520 Rev A IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not per...

[Page 3] Cisco DPQ2202

4028520 Rev A 3 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schla...

[Page 4] Cisco DPQ2202

4 4028520 Rev A IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water...

[Page 5] Cisco DPQ2202

4028520 Rev A 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the o...

[Page 6] Cisco DPQ2202

6 4028520 Rev A IMPORTANT SAFETY INSTRUCTIONS  The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate ...

[Page 7] Cisco DPQ2202

4028520 Rev A 7 IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to pr...

[Page 8] Cisco DPQ2202

8 4028520 Rev A Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco Model DPQ2202 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets ...

[Page 9] Cisco DPQ2202

4028520 Rev A 9 Introduction  Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power ...

[Page 10] Cisco DPQ2202

10 4028520 Rev A What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton...

[Page 11] Cisco DPQ2202

4028520 Rev A 11 Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functi...

[Page 12] Cisco DPQ2202

12 4028520 Rev A Front Panel Description 8 BATTERY: Illuminates when the battery is fully charged. ...

[Page 13] Cisco DPQ2202

4028520 Rev A 13 Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPQ2202. Important: Do not connect your PC to both the Ethernet and USB po...

[Page 14] Cisco DPQ2202

14 4028520 Rev A What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Int...

[Page 15] Cisco DPQ2202

4028520 Rev A 15 How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account...

[Page 16] Cisco DPQ2202

16 4028520 Rev A How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will also need to set up a telephone account with your local service provider to use your cable modem...

[Page 17] Cisco DPQ2202

4028520 Rev A 17 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your hom...

[Page 18] Cisco DPQ2202

18 4028520 Rev A How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The mode...

[Page 19] Cisco DPQ2202

4028520 Rev A 19 How Do I Mount the Modem on a Wall? ( Optional ) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. ...

[Page 20] Cisco DPQ2202

20 4028520 Rev A What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Tele...

[Page 21] Cisco DPQ2202

4028520 Rev A 21 How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Inter...

[Page 22] Cisco DPQ2202

22 4028520 Rev A How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting the Cable Modem for High-Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for ...

[Page 23] Cisco DPQ2202

4028520 Rev A 23 How Do I Connect the Cable Modem for Internet and Telephone Service? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 24). Note: Y...

[Page 24] Cisco DPQ2202

24 4028520 Rev A Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that...

[Page 25] Cisco DPQ2202

4028520 Rev A 25 Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the POWER and ONLINE LED status indicators on the...

[Page 26] Cisco DPQ2202

26 4028520 Rev A How Do I Maintain the Battery (Optional Model Only) How Do I Maintain the Battery (Optional Model Only) Your modem includes one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power fai...

[Page 27] Cisco DPQ2202

4028520 Rev A 27 How Do I Maintain the Battery (Optional Model Onl y) Location of the Battery (Optional Model Only) The following illustration shows the location of the battery. Removing and Replacing the Battery Follow these steps...

[Page 28] Cisco DPQ2202

28 4028520 Rev A How Do I Maintain the Battery (Optional Model Only) 5 Close the battery compartment door. The battery lock will automatically re- engage. Important! It can take as long as 24 hours for the battery to charge fully. Note: D...

[Page 29] Cisco DPQ2202

4028520 Rev A 29 Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone ser...

[Page 30] Cisco DPQ2202

30 4028520 Rev A Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your...

[Page 31] Cisco DPQ2202

4028520 Rev A 31 Frequently Asked Questions 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Com...

[Page 32] Cisco DPQ2202

32 4028520 Rev A Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 34), for more detailed information on...

[Page 33] Cisco DPQ2202

4028520 Rev A 33 Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. ...

[Page 34] Cisco DPQ2202

34 4028520 Rev A Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresp...

[Page 35] Cisco DPQ2202

4028520 Rev A 35 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations wh...

[Page 36] Cisco DPQ2202

36 4028520 Rev A Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain...

[Page 37] Cisco DPQ2202

4028520 Rev A 37 For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the cen...

[Page 38] Cisco DPQ2202

Service Provider Video Technology Group 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678.277.1000 www.scientificatlanta.com This document includes various trademarks of Ci...