Dell 3335dn User's Manual

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[Page 1] Dell 3335DN

Dell 3333dn and 3335dn Laser MFP User's Guide November 2009 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. Reproduction of this material in any manner whatsoever without the written p...

[Page 2] Dell 3335DN

Contents Safety information...........................................................................15 Learning about the printer.............................................................17 Thank you for choosing this printer!......................

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Changing port settings after installing a new network Internal Solutions Port...........................................65 Setting up serial printing........................................................................................................

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Dell Printer Alert Utility......................................................................................................................................................93 Printing..................................................................

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Copying multiple pages onto a single sheet......................................................................................................................110 Creating a custom job (job build)........................................................

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Binding .............................................................................................................................................................................................122 E-mail Subject .....................................

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Canceling a fax after the original documents have been scanned to memory.....................................................143 Understanding fax options...................................................................................................

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Orientation......................................................................................................................................................................................154 Sides (Duplex) .........................................

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General Settings menu...............................................................................................................................................................180 Copy Settings menu ..................................................

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233 paper jam.....................................................................................................................................................................246 234 paper jam..........................................................

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30.yy Invalid refill, change cartridge......................................................................................................................................259 31.yy Replace defective or missing cartridge.................................

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Job takes longer than expected to print..............................................................................................................................268 Job prints from the wrong tray or on the wrong paper ...............................

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Incorrect margins..........................................................................................................................................................................284 Paper curl....................................................

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14 ...

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Safety information CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not pla...

[Page 16] Dell 3335DN

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the us...

[Page 17] Dell 3335DN

Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Gu...

[Page 18] Dell 3335DN

What are you looking for? Find it here The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call and repair information • Order status • Live chat support •...

[Page 19] Dell 3335DN

Basic model 1 Front door release button 2 Printer control panel 3 Automatic Document Feeder (ADF) 4 Standard exit bin with overhead light 5 Paper stop 6 Standard 250-sheet tray 7 Multipurpose feeder door 8 Front door Learning about the printer 19 ...

[Page 20] Dell 3335DN

1 System board locks 2 Locking device 3 Ethernet port 4 USB port Note: Use this USB port to connect the printer to the computer. 5 Fax wall connection port Note: The Fax ports are present only when a fax card is installed. 6 Fax telephone connection ...

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• Keep the printer: – Away from the direct airflow of air conditioners, heaters, or ventilators – Free from direct sunlight, humidity extremes, or temperature fluctuations – Clean, dry, and free of dust • Allow the following recommended amo...

[Page 22] Dell 3335DN

Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin med...

[Page 23] Dell 3335DN

Understanding the printer control panel Item Description 1 Display View scanning, copying, faxing, and printing options as well as status and error messages. 2 Keypad Enter numbers or symbols on the display. 3 Dial Pause • Press to cause a two- o...

[Page 24] Dell 3335DN

Item Description 5 Home Press to return to the home screen. 6 Start • Press to initiate the current job indicated on the display. • From the home screen, press to start a copy job with the default settings. • If pressed while a job is sca...

[Page 25] Dell 3335DN

Display item Description 4 FTP Opens the File Transfer Protocol (FTP) menus 5 Status message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instr...

[Page 26] Dell 3335DN

Sample touch screen Button Function Home Returns to the home screen Down arrow Opens an options screen Left scroll decrease Scrolls to another value in decreasing order Right scroll increase Scrolls to another value in increasing order Left arrow Scr...

[Page 27] Dell 3335DN

Button Function Back Navigates back to the previous screen Other touch-screen buttons Button Function Submit Saves a value as the new default setting Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio butto...

[Page 28] Dell 3335DN

Button Function Continue Touch this button to accept a selection or to clear messages, and then proceed with the job. Cancel • Cancels an action or a selection • Cancels out of a screen and returns to the previous screen Select Opens the next rel...

[Page 29] Dell 3335DN

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the powe...

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Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the prin...

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2 Lift the front of the scanner unit to open the system board. 3 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch someth...

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Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet ...

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4 Align the notches on the memory card with the ridges in the connector. 1 Notches 2 Ridges 5 Push the memory card straight into the connector until it clicks into place. Note: After the memory card is installed, make sure the memory card connector l...

[Page 34] Dell 3335DN

Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. Note: This task requires a flathead screwdriver....

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3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. 1 Plastic pins 2 Metal pins 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush a...

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6 Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing an Intern...

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3 Locate the appropriate connector on the system board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To remove the hard disk: a Unplug the printer hard disk interface cable from the ...

[Page 38] Dell 3335DN

b Remove the screws holding the printer hard disk in place. c Remove the printer hard disk by pulling it upward to unseat the standoffs. Additional printer setup 38 ...

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d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. 4 Remove the metal cover from the ISP opening. Additional printer setup 39 ...

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5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board. 6 Install the...

[Page 41] Dell 3335DN

8 Insert the long thumbscrew, into the hole closest to the white connector, and turn it clockwise enough to hold the ISP in place. Do not tighten the thumbscrew at this time. 9 Attach the two provided screws to secure the ISP mounting bracket to the ...

[Page 42] Dell 3335DN

12 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information, see “Installing a printer hard disk” on page 43. 13 Release the latch, and then close the system board door by lowering the sc...

[Page 43] Dell 3335DN

Installing a printer hard disk Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up th...

[Page 44] Dell 3335DN

To install a printer hard disk onto the ISP: a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. b Align the standoffs o...

[Page 45] Dell 3335DN

To install a printer hard disk directly onto the system board: a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Additional ...

[Page 46] Dell 3335DN

b Attach the two provided screws to secure the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. 4 Release the latc...

[Page 47] Dell 3335DN

5 Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing a fax car...

[Page 48] Dell 3335DN

3 Remove the metal cover from the fax card opening. 4 Insert the fax card, and then tighten the two screws to secure the fax card mounting bracket. Additional printer setup 48 ...

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5 Insert the plug of the fax card interface cable into the receptacle of the system board. 6 Release the latch, and then close the system board door by lowering the scanner. 7 Push in on the screws while rotating them clockwise a quarter turn to lock...

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Installing hardware options Installing a 550-sheet drawer The printer supports one optional drawer; you can install a 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices so...

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6 Align the printer with the drawer, and then lower the printer into place. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, su...

[Page 52] Dell 3335DN

1 USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. 2 Ethernet port Verifying printer setup • Print a menu sett...

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3 Touch Reports. 4 Touch Menu Settings Page. The menu settings page prints and the printer returns to the home screen. Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connec...

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Using the World Wide Web Updated printer software may be available on the Dell Support Web site at support.dell.com. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manu...

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Setting up wireless printing Follow these steps to set up your printer CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Note: Do not connect cables until instructed to do so. 1 Set up the pri...

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– No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. If you are installing the printer on an 802.1X network using th...

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3 Select your time zone, and then touch Continue. 4 Deselect any function you plan to set up later, such as Fax or E-mail, and then touch Continue. 5 Select any additional buttons you want to display on the home screen, and then touch Continue. 6 If ...

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15 Remove the label covering the USB port on the back of the printer. 16 Connect the cables in the following order: a Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured,...

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Installing the printer on a wireless network (Macintosh) Before you install the printer on a wireless network, make sure that: • An optional wireless card is installed in your printer. • Your wireless network is set up and working properly. • T...

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6 Select any additional buttons you want to display on the home screen, and then touch Continue. 7 If Fax is enabled, type in your Fax Station name, and then touch Enter. For more information on fax station name and number, see your system support pe...

[Page 61] Dell 3335DN

Configure the printer for wireless access 1 Type the name of your network (SSID) in the appropriate field. 2 Select Infrastructure as your Network Mode if you are using a wireless router. 3 Select the type of security you use to protect your wireless...

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3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 1 From the Finder desktop, choose Go >Applications. 2 Double-click the Utilities folder. 3 Double-click Printer Setup Utility or Print Center. 4 From the Printer ...

[Page 63] Dell 3335DN

If the CD does not launch after a minute, then do the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 2 Click Install Printer and Software. 3...

[Page 64] Dell 3335DN

In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click IP. 5 Type in the IP address of your printer in the Address field. 6 Click Add. In Mac OS X version 10.4 and earlier 1 Fro...

[Page 65] Dell 3335DN

Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address. The printer configurations on computers that access ...

[Page 66] Dell 3335DN

For Macintosh users 1 Print a network setup page and make a note of the new IP address. 2 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a dif...

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i Select the printer from the list. j Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great...

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3 Press Enter, or click OK. The Device Manager opens. b Click + to expand the list of available ports. c Select the communications port where you attached the serial cable to your computer (example: COM1). d Click Properties. e On the Port Settings t...

[Page 69] Dell 3335DN

Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note:...

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Choose scanning You can avoid making a paper output of a document or photograph by scanning it and then saving it to a computer program, application, or flash drive. For more information, see: • “Sending an e-mail using the touch screen” on pag...

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5 Touch the arrows to select a setting. 6 Touch Submit. Submitting changes appears. Adjusting Power Saver To save energy, you can decrease the number of minutes before the printer enters Power Saver mode. Available settings range from 1–240 minutes...

[Page 72] Dell 3335DN

Adjusting the brightness of the display To save energy, or if you are having trouble reading your display, you can adjust the brightness of the display. Available settings range from 20–100 . The factory default setting is 100. Using the Embedded W...

[Page 73] Dell 3335DN

5 From the Power Saver list, select the light setting the standard exit bin will use when in Power Saver mode. Note: For more information on Power Saver mode, see “Adjusting Power Saver” on page 71. 6 Click Submit. Using the printer control panel...

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5 Touch the arrows to select a setting. 6 Touch Submit. Minimizing your printer's environmental impact 74 ...

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Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper ...

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8 Touch Submit to save your selection. Submitting Selection appears, followed by the Paper menu. 9 Touch to return to the home screen. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations • Make sure the paper lie...

[Page 77] Dell 3335DN

2 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty m...

[Page 78] Dell 3335DN

If you are loading A6-size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill...

[Page 79] Dell 3335DN

1 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. 5 Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media 79 ...

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6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting on the Paper menu. Using the multipurpose feeder Opening the multipurpose feeder 1 Grasp the handl...

[Page 81] Dell 3335DN

2 Grasp the raised handle, and pull the extension forward. 3 Grasp the handle, and pull the extension so it flips forward. 4 Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media 81 ...

[Page 82] Dell 3335DN

Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fa...

[Page 83] Dell 3335DN

• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams. Do not fold...

[Page 84] Dell 3335DN

• Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for lo...

[Page 85] Dell 3335DN

5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control pane...

[Page 86] Dell 3335DN

Assigning a custom paper type name Assign a custom paper type name to a tray when linking or unlinking the tray. 1 Make sure the printer is on and Ready appears. 2 From the home screen, touch . 3 Touch Paper Menu. 4 Touch Paper Size/Type. 5 Select t...

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Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically...

[Page 88] Dell 3335DN

Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing f...

[Page 89] Dell 3335DN

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in...

[Page 90] Dell 3335DN

Paper size Dimensions Standard 250- sheet tray Optional 550- sheet tray Multi- purpose feeder Duplex unit Automatic Document feeder Oficio 216 x 340 mm (8.5 x 13.4 in.) X Folio 216 x 330 mm (8.5 x 13 in.) X Statement 140 x 216 mm (5.5 x 8.5 in.) X Un...

[Page 91] Dell 3335DN

Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m 2 (16–24 lb) paper weights. The multipurpose feeder supports 60–163 g/m 2 (16–43 lb) paper weights. Note: Labels, transparencies, enve...

[Page 92] Dell 3335DN

Load up to Notes Tray 2 550 sheets of paper 50 paper labels Note: Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 550-sheet tray. Multipurpose ...

[Page 93] Dell 3335DN

Software overview Use the Software and Documentation CD that came with your printer to install a combination of software applications, depending on your operating system. Note: If you purchased your printer and computer separately, you must use the S...

[Page 94] Dell 3335DN

To disable the Dell Printer Alert Utility: 1 From the System Tray, right click the icon. 2 Select Exit. To re-enable the Dell Printer Alert Utility: 1 In Windows Vista or later: a Click ª Programs. b Click Dell Printers. c Click Dell 3333dn and 3...

[Page 95] Dell 3335DN

Printing Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document open, click File...

[Page 96] Dell 3335DN

6 Touch Submit. Submitting changes appears. 7 Touch to return to the home screen. Printing on specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered...

[Page 97] Dell 3335DN

• To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, o...

[Page 98] Dell 3335DN

• Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the print...

[Page 99] Dell 3335DN

7 Touch your user name. Note: A maximum of 500 results can be displayed for held jobs. If your name does not appear, touch the down arrow until your name appears, or touch Search Held Jobs if there are a large number of held jobs in the printer. 8 To...

[Page 100] Dell 3335DN

Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Notes: • Hi-Speed fl...