DELL DIMENSION 3000 Owner's Manual

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[Page 1] Dell Inspiron 3000

www.dell.com | support.dell.com Dell™ Dimension™ 3000 Owner’s Manual Model DMC CD or DVD drive activity light CD or DVD headphone connector CD or DVD eject button floppy drive light floppy drive eject button hard-drive activity light power b...

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Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. C...

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Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 Setting Up and Using Your Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printer Cable ....

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4 Contents Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 22 The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 22 The computer stops responding . . . . . . . . . . . . . . . . . . . . . ....

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Contents 5 Using Microsoft ® Windows ® XP System Restore . . . . . . . . . . . . . . . 40 Creating a Restore Point . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Restoring the Computer to an Earlier Operating State . . . . . . . . ....

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6 Contents Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . ....

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Finding Information 7 Finding Information What Are You Looking For? Find It Here • Warranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • Terms and Conditions Dell™ Pr...

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8 Finding Information www.dell.com | support.dell.com • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to ident...

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Setting Up and Using Your Computer 9 Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup inform...

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10 Setting Up and Using Your Computer www.dell.com | support.dell.com 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Connecting a Parallel Printer 1 Complete the operating s...

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Setting Up and Using Your Computer 11 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel . 5 Install the printer driver if necessary. See the documentation that came with your printer....

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12 Setting Up and Using Your Computer www.dell.com | support.dell.com Network Setup Wizard The Microsoft ® Windows ® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet ...

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Setting Up and Using Your Computer 13 • DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • C...

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14 Setting Up and Using Your Computer www.dell.com | support.dell.com If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 19. If you cannot connect to the Internet but have successfully...

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Setting Up and Using Your Computer 15 • If you have two CD or DVD drives , select the drive into which you have inserted your source CD or DVD and click Copy . The computer copies the data on the CD or DVD to the blank CD or DVD. Once you have f...

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16 Setting Up and Using Your Computer www.dell.com | support.dell.com Hyper-Threading Hyper-Threading is an Intel ® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, ...

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Solving Problems 17 Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly ...

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18 Solving Problems www.dell.com | support.dell.com CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different re...

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Solving Problems 19 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an ...

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20 Solving Problems www.dell.com | support.dell.com Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If the message is not listed, see the docu...

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Solving Problems 21 IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —...

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22 Solving Problems www.dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Lockups and Software Problems CAUTION...

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Solving Problems 23 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating system A so...

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24 Solving Problems www.dell.com | support.dell.com Other software problems Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE SOFTWA...

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Solving Problems 25 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules...

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26 Solving Problems www.dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Power Problems CAUTION: Before you beg...

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Solving Problems 27 Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the p...

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28 Solving Problems www.dell.com | support.dell.com Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance...

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Solving Problems 29 Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 ...

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30 Solving Problems www.dell.com | support.dell.com No sound from headphones Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOT...

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Solving Problems 31 If the screen is difficult to read CHECK THE DIAGNOSTIC LIGHTS — See page 33. RUN THE DELL DIAGNOSTICS — See page 36. CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and...

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32 Solving Problems www.dell.com | support.dell.com j6758bk02.book Page 32 Friday, January 28, 2005 8:02 AM ...

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Advanced Troubleshooting 33 Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, yo...

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34 Advanced Troubleshooting www.dell.com | support.dell.com Memory modules are detected, but a memory failure has occurred. • If you have one memory module installed, reinstall it (see page 52) and restart the computer. • If you have two or mo...

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Advanced Troubleshooting 35 Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module/memory connector placement requirements exist (see page 52). • Verify that the memory mo...

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36 Advanced Troubleshooting www.dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If you experience a problem with...

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Advanced Troubleshooting 37 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 37). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the ...

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38 Advanced Troubleshooting www.dell.com | support.dell.com 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a...

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Advanced Troubleshooting 39 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [ !] ) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install ...

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40 Advanced Troubleshooting www.dell.com | support.dell.com Using Microsoft ® Windows ® XP System Restore The Microsoft ® Windows ® XP operating system provides System Restore to allow you to return your computer to an earlier operating stat...

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Advanced Troubleshooting 41 Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration...

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42 Advanced Troubleshooting www.dell.com | support.dell.com j6758bk02.book Page 42 Friday, January 28, 2005 8:02 AM ...

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Removing and Installing Parts 43 Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following condition...

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44 Removing and Installing Parts www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Befor...

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Removing and Installing Parts 45 Front and Back View of the Computer Front View 1 2 9 3 4 8 6 5 10 7 1 CD or DVD drive- activity light The drive activity light is on when the computer reads data from the CD or DVD drive. 2 CD or DVD drive eject but...

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46 Removing and Installing Parts www.dell.com | support.dell.com Back View 7 power button Press to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutd...

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Removing and Installing Parts 47 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. 2 diagnostic lights (4) Use the lights to help you troubleshoot a...

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48 Removing and Installing Parts www.dell.com | support.dell.com 10 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sou...

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Removing and Installing Parts 49 Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, al...

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50 Removing and Installing Parts www.dell.com | support.dell.com Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the Product Information Guide. CAUTION: To guar...

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Removing and Installing Parts 51 System Board Components memory module connectors (DDR3, DDR4) main power connector (J3J1) processor and heat sink connector (J2E1) fan connector CPU FAN) (J1F1) processor power connector (J5B1) battery socket ...

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52 Removing and Installing Parts www.dell.com | support.dell.com Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" ...

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Removing and Installing Parts 53 NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should ...

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54 Removing and Installing Parts www.dell.com | support.dell.com 8 To insert a module, press out the securing clip at each end of the memory module connector. 9 Align the notch on the bottom of the module with the crossbar in the connector. NOTICE:...

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Removing and Installing Parts 55 11 Replace the computer cover (see page 74). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12 Connect your computer and devices to electrica...

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56 Removing and Installing Parts www.dell.com | support.dell.com Installing a PCI Card 1 Follow the procedures in "Before You Begin" on page 43. 2 Unscrew and remove the filler bracket for the card slot you want to use. CAUTION: Some netw...

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Removing and Installing Parts 57 4 Secure the card bracket with the screw you removed in step 2. 5 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOT...

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58 Removing and Installing Parts www.dell.com | support.dell.com Removing a PCI Card 1 Follow the procedures in "Before You Begin" on page 43. 2 If necessary, disconnect any cables connected to the card. 3 Remove the securing screw from the...

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Removing and Installing Parts 59 3 Release and remove the front panel: a If your computer has a release lever, push the release lever to release the top tab. b Reach inside the computer and push the top and bottom tab towards you to release them. c...

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60 Removing and Installing Parts www.dell.com | support.dell.com Removing the Front-Panel Insert 1 Press in the two insert tabs. 2 Push out the front-panel insert. insert tabs (2) j6758bk02.book Page 60 Friday, January 28, 2005 8:02 AM ...

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Removing and Installing Parts 61 Reattaching the Front Panel 1 Reattach the front panel to the side hinges. 2 Rotate the front panel until it snaps onto the front of the computer. Drives Your computer supports a combination of these devices: • One...

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62 Removing and Installing Parts www.dell.com | support.dell.com General Installation Guidelines Connect IDE hard drives to the system board connector labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1. When you connect two IDE dev...

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Removing and Installing Parts 63 Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your ...

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64 Removing and Installing Parts www.dell.com | support.dell.com 3 If you are replacing the hard drive, remove the drive from the bracket: a Remove the hard drive-securing screws. b Remove the hard drive from the bracket. bracket-securing screw driv...

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Removing and Installing Parts 65 Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. 3 Remove the hard drive bracket ...

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66 Removing and Installing Parts www.dell.com | support.dell.com Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against ele...

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Removing and Installing Parts 67 3 Remove the floppy drive from the bracket: a Remove all four drive-securing screws (two on each side). b Remove the floppy drive from the bracket. Installing a Floppy Drive 1 Remove the floppy drive bracket from the ...

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68 Removing and Installing Parts www.dell.com | support.dell.com NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 8 Reattach the front panel (see page 61). 9 Replace the computer cover (see p...

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Removing and Installing Parts 69 Removing a CD/DVD Drive 1 Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board. 2 Remove the CD/DVD drive securing screw. 3 Slide the drive forward and remove it f...

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70 Removing and Installing Parts www.dell.com | support.dell.com Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the dr...

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Removing and Installing Parts 71 2 Remove two extra alignment screws, shown in the illustration on page 71, from the front of the computer and insert them into the drive. NOTE: Some computers come with only two extra alignment screws; others come ...

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72 Removing and Installing Parts www.dell.com | support.dell.com NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 6 Connect the power cable to the system board (see page 51). 7 Locate the data...

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Removing and Installing Parts 73 A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace ...

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74 Removing and Installing Parts www.dell.com | support.dell.com NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and tu...

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Appendix 75 Appendix Specifications Processor Processor type Intel ® Pentium ® 4 with HT Technology and Intel Celeron ® NOTE: Not all Pentium 4 processors support Hyper-Threading technology. Level 1 (L1) cache 8 KB Level 2 (L2) cache 128-KB or ...

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76 Appendix www.dell.com | support.dell.com NIC integrated network interface capable of 10/100 communication. System Clock Intel Pentium 4: 800 MHz Intel Celeron: 533 MHz Video Type Integrated Intel Extreme Graphics 2 Audio Type AC97, Sound Blaster E...

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Appendix 77 PS/2 (keyboard and mouse) 6-pin mini-DIN USB two front-panel and four back-panel USB 2.0–compliant connectors Audio Three connectors for line-in, line-out, and microphone; one front- panel connector for headphones System board connecto...

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78 Appendix www.dell.com | support.dell.com System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer • To set or change a user-selectable ...

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Appendix 79 Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® ...

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80 Appendix www.dell.com | support.dell.com System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Lists system informat...

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Appendix 81 LTP Port Address Identifies the address for the parallel port. LPT Port DMA Identifies and defines the parallel port DMA settings. You can set the parallel port DMA to Off, DMA1, or DMA3. Serial Port #1 Identifies and defines the serial ...

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82 Appendix www.dell.com | support.dell.com Power Management AC Recovery Determines what happens when AC power is restored to the computer. Auto Power On Sets the computer to automatically turn on. Choices are every day or weekdays (every Monday thr...

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Appendix 83 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy dis...

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84 Appendix www.dell.com | support.dell.com The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. 4 At the bottom of the menu, enter the number of the device that is to be used for the current boo...

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Appendix 85 Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 43. ...

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86 Appendix www.dell.com | support.dell.com NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 11 Connect your computer and devices to electrical outlets, and turn them on. Dell ...

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Appendix 87 card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by eit...

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88 Appendix www.dell.com | support.dell.com FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DMC • Company name: Dell Inc...

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Appendix 89 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Website: www.dell.com.ar E-mail: [email protected] E-mail for desktop and portable computers: [email protected] E-mail for servers and ...

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90 Appendix www.dell.com | support.dell.com Barbados General Support 1-800-534-3066 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Website: support.euro.dell.com E-mail for French Speaking Customers: support.euro.dell...

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Appendix 91 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and Technical Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 Technical Support website: support.dell.com.cn Technical Support E-mail:...

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92 Appendix www.dell.com | support.dell.com Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2 Website: support.euro.dell.com E-mail: [email protected] Technical Support 02 2186 27 27 Technical Support Fax 02 218...

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Appendix 93 Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 Website: support.euro.dell.com E-mail: [email protected] E-mail Support (servers): [email protected] Technical Support 09 253 313 60 Technical Supp...

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94 Appendix www.dell.com | support.dell.com Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Website: support.euro.dell.com E-mail: [email protected] Technical Support 06103 766-7200 Home/Small Busine...

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Appendix 95 Hong Kong International Access Code: 001 Country Code: 852 Website: support.ap.dell.com E-mail: [email protected] Technical Support (Dimension™ and Inspiron™) 2969 3188 Technical Support (OptiPlex™, Latitude™, and Dell Precision...

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96 Appendix www.dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support 02 577 826 ...

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Appendix 97 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Website: support.jp.dell.com Technical Support (servers) toll-free: 0120-198-498 Technical Support outside of Japan (servers) 81-44-556-4162 Technical Support ...

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98 Appendix www.dell.com | support.dell.com Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512...

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Appendix 99 Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-...

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100 Appendix www.dell.com | support.dell.com Norway (Lysaker) International Access Code: 00 Country Code: 47 Website: support.euro.dell.com E-mail Support (portable computers): [email protected] E-mail Support (desktop computers): nor_support@...