Dell PowerEdge C8000 Hardware Owner's Manual

[Page 1] Dell PowerEdge C8000

Dell PowerEdge C8000 Hardware Owner’s Manual Regulatory Model: B10S Regulatory Type: B10S001 ...

[Page 2] Dell PowerEdge C8000

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: ...

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Contents 3 Contents 1 About the System . . . . . . . . . . . . . . . . . . 11 Accessing System Features During Startup. . . . . . . 12 Front-Panel Features and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . ....

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4 Contents System Event Log. . . . . . . . . . . . . . . . . . . . . 49 Processor Error . . . . . . . . . . . . . . . . . . . 49 Memory Ecc . . . . . . . . . . . . . . . . . . . . . 50 PCIe Error . . . . . . . . . . . . . . . . . . . . . . 52...

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Contents 5 Advanced Menu . . . . . . . . . . . . . . . . . . . . . 77 Power Management . . . . . . . . . . . . . . . . 78 CPU Configuration . . . . . . . . . . . . . . . . . 88 Memory Configuration . . . . . . . . . . . . . . . 92 SATA Conf...

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6 Contents 3 Installing System Components . . . . . . . 187 Safety Instructions . . . . . . . . . . . . . . . . . . . 187 About the Illustrations . . . . . . . . . . . . . . . . . 188 Recommended Tools . . . . . . . . . . . . . . . . . . 188 ...

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Contents 7 Fan Modules . . . . . . . . . . . . . . . . . . . . . . . 207 Removing a Fan Module . . . . . . . . . . . . . . 207 Installing a Fan Module . . . . . . . . . . . . . . . 208 Front Panel Board . . . . . . . . . . . . . . . . . . . . 2...

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8 Contents Replacing Sled Modules in the Server Enclosure. . . . . . . . . . . . . . . . . . . . . . . . 230 Installing the External PDU into the Rack . . . . . . . 231 Connecting the Power Cables . . . . . . . . . . . . . 237 Connecting the P...

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Contents 9 Troubleshooting a Wet Enclosure . . . . . . . . . . . . 255 Troubleshooting a Damaged Enclosure . . . . . . . . . 256 Troubleshooting Enclosure Fan Modules . . . . . . . . 257 Troubleshooting Cooling Problems . . . . . . . . . . . 262...

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10 Contents Configuring the SNMP Traps . . . . . . . . . . . 278 Updating the FCB Firmware . . . . . . . . . . . . 279 Viewing the FCB Firmware Version Information . . . . . . . . . . . . . . . . . . . . 280 Monitoring the External PDU Power S...

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About the System 11 1 About the System The PowerEdge C8000 server enclosure features ten vertically aligned sled bays which support a full sled or a mixed sled enclosure. A full sled enclosure can include up to five C8220X double-wide compute sleds...

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12 About the System Accessing System Features During Startup The following keystrokes provide access to system features during startup. The SAS/SATA card or PXE hotkey support are available only in the BIOS boot mode. Hotkey function is not availab...

[Page 13] Dell PowerEdge C8000

About the System 13 Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Feature Icon Description 1 - 10 Sled bays 1 to 10 Installs up to five C8220X compute sleds, ten C8220 compute sleds, five C8000XD storage s...

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14 About the System 11 Chassis status indicator Indicates the power and health status of the whole system. 12 Chassis identification indicator Lights blue when the chassis ID signal is generated. 13 Thermal sensor Monitors the inlet ambient te...

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About the System 15 Back-Panel Features and Indicators Figure 1-2. Back-Panel Features and Indicators — Server Enclosure with Internal Power Source Item Feature Icon Description 1 Fan modules Provides cooling solution to the enclosure. 2 AC powe...

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16 About the System Figure 1-3. Back-Panel Features and Indicators — Server Enclosure with External Power Source 6Service mode button Press this button within 4 seconds to enter service mode. 7External PDU connector Connects to a PDU control c...

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About the System 17 Item Feature Icon Description 1 Fan modules Provides cooling solution to the enclosure. 2, 3, 4 Fan fault indicators 1 to 6 Indicates the function status of the system fans. 5Service mode button Press this button within 4 se...

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18 About the System Server Enclosure Indicator Codes The indicators on the front and back of the server enclosure displays operational status of the enclosure, fan modules, and chassis controller boards. Figure 1-4. Server Enclosure Front-Panel Ind...

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About the System 19 Figure 1-5. Server Enclosure Back-Panel Indicators Item Indicator Color Status Indicator Code 1Power/event indicator Green Solid Indicates a valid power source is connected to the server enclosure and that the enclosure is op...

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20 About the System NIC Indicator Codes Figure 1-6. NIC Indicators (Front-Panel Ethernet Connector) 5 Fan 5 and 6 fault indicator Amber Blinking Indicates a fault event occurred in fans 5 and 6. Off Off Fans 5 and 6 are operational. 1 link indicato...

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About the System 21 Figure 1-7. NIC Indicators (BMC management port) 1 link indicator 2 activity indicator Indicator Status Indicator Code Link indicator Blinking amber Linking at 10 Mbps port speed Blinking green Linking at 100 Mbps port speed (maxi...

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22 About the System Sled Bay Numbering The front of the server enclosure is divided into ten vertical bays. A C8220 single-wide compute sled occupies one sled bay in the server enclosure and a C8220X double-wide compute sled or C8000XD storage sled...

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About the System 23 Fan Bay Numbering The back of the PowerEdge C8000 server enclosure includes three hot- swappable fan modules that provide the system with a redundant cooling source. Each fan module contains two cooling fans. All three fan module...

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24 About the System Sled Module Configuration The following illustrations are sample sled module configurations available on the PowerEdge C8000 server enclosure. Figure 1-10. C8220 Single-Wide Compute Sleds Figure 1-11. C8220X Double-Wide Compute ...

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About the System 25 Figure 1-12. Mixed Sleds — Server Enclosure with Internal Power Source Figure 1-13. Mixed Sleds — Server Enclosure with External Power Source ...

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26 About the System Sled Features Compute Sleds The PowerEdge C8000 server enclosure holds up to ten single-wide compute sleds or five double-wide compute sleds. Each compute sled is equivalent to a standard server built with a processor(s), memor...

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About the System 27 4 Release latch Press to release the sled from the enclosure. 5Power-on indicator/ power button The power-on indicator lights when the sled power is on. The power-on indicator lights amber when the system critical event occu...

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28 About the System 6 VGA connector Connects a VGA display to the system. 7 Serial connector Connects a serial device to the system. 8 BMC management port Dedicated management port. 9 Ethernet connector 2 Embedded 10/100/1000 Mbit NIC connector....

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About the System 29 Double-Wide Compute Sled The C8220X double-wide compute sled includes two types of configuration, a double-wide compute sled with front-access 2.5-inch hot-plug hard-drives and a double-wide compute sled with general-purpose gra...

[Page 30] Dell PowerEdge C8000

30 About the System 8 Sled release latch Press to release the sled from the enclosure. 9Power-on indicator/ power button The power-on indicator lights when the sled power is on.The power-on indicator lights amber when the system critical event...

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About the System 31 Figure 1-16. Sled Features — C8220X Double-Wide Compute Sled with GPGPU 12 BMC management port Dedicated management port. 13 Ethernet connector 2 Embedded 10/100/1000 Mbit NIC connector. 14 Ethernet connector 1 Embedded 10/100...

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32 About the System 3 Sled cover/ GPGPU card assembly Installs up to two GPGPU cards when plugged into horizontal GPGPU card risers. 4 Sled release latch Press to release the sled from the enclosure. 5Power-on indicator/ power button The power-o...

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About the System 33 8 BMC management port Dedicated management port. 9 Ethernet connector 2 Embedded 10/100/1000 Mbit NIC connector. 10 Ethernet connector 1 Embedded 10/100/1000 Mbit NIC connector. 11 Sled identification indicator Lights blue to ...

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34 About the System Storage Sleds The C8000XD storage sled is a direct attached storage for the server enclosure. The storage sled provides dedicated data storage to a C8220X sled or C8220 sled. Each storage sled supports up to a maximum of 12 x 3....

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About the System 35 4, 8 Sled power/status indicator The power-on indicator lights green when the sled power is on and power is applied to the SAS expander board. The power-on indicator alternately lights green and blinks amber when a critical ...

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36 About the System Power Sleds You can install up to two hot-swappable power sleds in the server enclosure that supports internal power source. Each power sled installs up to two 1400 W power supply modules that are capable of delivering 2800 W po...

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About the System 37 Item Indicator, Button, or Connector Icon Description 1 PSU1/3 status indicator The PSU1/3 status indicator lights green indicating that a valid power source is connected to the power supply and that power supply is operation...

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38 About the System Service Tag The following illustrations provide location of the Service Tag number on the server enclosure, compute sleds, and storage sleds. Server Enclosure Figure 1-19. Service Tag Location for Server Enclosure Sleds Figure ...

[Page 39] Dell PowerEdge C8000

About the System 39 Figure 1-21. Service Tag Location for C8220X Double-Wide Compute Sled with 3.5-inch (4-Drive Bay) Hard-Drives Figure 1-22. Service Tag Location for C8220X Double-Wide Compute Sled with 2.5-inch (8-Drive Bay) Hard-Drives ...

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40 About the System Figure 1-23. Service Tag Location for C8220X Double-Wide Compute Sled with GPGPU Figure 1-24. Service Tag Location for C8000XD Storage Sled ...

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About the System 41 POST Error Codes Collecting System Event Log for Investigation Whenever possible, the system BIOS will output the current boot progress codes on the video screen. Progress codes are 32-bit quantities plus optional data. The 32-b...

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42 About the System 0012h Local Console Output Error Pause Video device initialization failed See "Troubleshooting the Video Subsystem" on page 252. If the problem persists, see "Getting Help" on page 289. 0013h ISA IO Cont...

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About the System 43 0019h USB Read Error Pause USB port initialization failed See "Troubleshooting a USB Device" on page 252. If the problem persists, see "Getting Help" on page 289. 001Ah USB Write Error Pause USB port initi...

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44 About the System 0020h Keyboard Stuck Key Error Pause Keyboard key stuck Disconnect and reconnect the keyboard to the compute sled. If the problem persists, see "Getting Help" on page 289. 0021h Keyboard Locked Error Pause Keyboard...

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About the System 45 0028h PCI IO Read Error Pause PCI device initialization failed See "Troubleshooting Expansion Cards" on page 270. If the problem persists, see "Getting Help" on page 289. 0029h PCI IO Write Error Pause P...

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46 About the System 002Fh No Microcode Be Updated Pause Processor microcode load failed Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started...

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About the System 47 8016h SATA 4 Device Not Found Pause SATA 4 device not found Check if the SATA port 4 is enabled. See "SATA Configuration" on page 95. Install a SATA device to SATA port 4. If the problem persists, see "Gettin...

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48 About the System 8021h CMOS Battery Error Pause No CMOS battery See the compute sled’s documentation for more information. 8100h Memory device disabled by BIOS Pause Memory Device Error See "Troubleshooting System Memory" on pa...

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About the System 49 System Event Log Processor Error Message: “Processor Sensor, IERR error, Processor 1” Table 1-1. Processor Error Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4...

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50 About the System Memory Ecc Message: “Memory Sensor, Correctable ECC error, SBE warning threshold, CPU1 DIMM_A1” Table 1-2. Memory ECC Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by ...

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About the System 51 9 Event Data2 XXh Bit 7:4 0x00: SBE warning threshold 0x01: SBE critical threshold 0x0F: Unspecified Bit 3:0 0x00: CPU1 DIMM A1-8 slots (1~8) 0x01: CPU2 DIMM B1-8 slots (9~16) 0x02: CPU3 DIMM C1-8 slots (17~24) 0x03: CPU4 ...

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52 About the System PCIe Error Message: “Critical Interrupt Sensor, PCI PERR, Device#, Function#, Bus#” Table 1-3. PCIe Error Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event...

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About the System 53 IOH Core Error Message: “Critical Interrupt Sensor, Fatal Error, xxxx bit, QPI[0] Error” Table 1-4. IOH Core Error Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS...

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54 About the System SB Error Message: “Critical Interrupt Sensor, Correctable, MCU Parity Error” Table 1-5. SB Error Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message Fo...

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About the System 55 POST Start Event Message: “System Event, POST starts with BIOS xx.xx.xx” Table 1-6. POST Start Event Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Messag...

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56 About the System POST End Event Table 1-7. POST End Event Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message Format Version 04h Event Message Format Revision. 04h for th...

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About the System 57 POST Error Code Event Message: “System Firmware Progress, POST error code: UBLBh.” Table 1-8. POST Error Code Event Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS...

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58 About the System BIOS Recovery Event ME Fail Event Table 1-9. BIOS Recovery Event Byte Field Value Description 1 NetFunLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message Format Version 04h Event Message Form...

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About the System 59 SEL Generator ID 7 Event Direction Event Type 6Fh Bit 7: 0 = Assert Event Bit 6: 0 = Event Type Code 8 Event Data1 AXh 01h: OEM ME fail Event 9 Event Data2 XXh 01h:ME fail 10 Event Data3 FFh FFh: Not Present Table 1-11. SEL Gener...

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60 About the System BMC The following table includes an overview of the system sensors. In the Offset column: • SI = Sensor Initialization • SC = Sensor Capabilities • AM = Assertion Mask • DM = Deassertion Mask • RM = Reading Mask • TM =...

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About the System 61 Table 1-13. Sensor Summary (continued) Sensor Number Sensor Name Sensor Type Event/Reading Type Offset 04h CPU ERR2 Processor (07h) Sensor-specific (6Fh) SI: 01h SC: 40h AM: 0001h DM: 0000h RM: 0001h 05h 12V Standby Voltage (02h...

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62 About the System Table 1-14. Sensor Summary (continued) Sensor Number Sensor Name Sensor Type Event/Reading Type Offset 09h 3.3V Standby Voltage (02h) Threshold (01h) SI: 7Fh SC: 59h AM: 7A95h DM: 7A95h TM: 3F3Fh 0Ah Battery low Battery (29h) Sen...

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About the System 63 Table 1-15. Sensor Summary (continued) Sensor Number Sensor Name Sensor Type Event/Reading Type Offset 43h DIMM ZONE 1 Temp Temperature (01h) Threshold (01h) SI: 7Fh SC: 68h AM: 0A80h DM: 0A80h TM: 3838h 44h DIMM ZONE 1 Temp Te...

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64 About the System Table 1-16. Sensor Summary (continued) Sensor Number Sensor Name Sensor Type Event/Reading Type Offset A1h Soft Reset System Boot/ Restart Initiated (1Dh) Sensor-specific (6Fh) SI: 01h SC: 40h AM: 0004h DM: 0000h RM: 0004h A2h ...

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About the System 65 Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Gui...

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66 About the System ...

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Using the System Setup Program 67 2 Using the System Setup Program The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the ...

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68 Using the System Setup Program • When changing the password or making other changes to the security setup NOTE: Only items in brackets [ ] can be modified, Items that are not in brackets are display only. NOTE: PowerEdge C8000 server encl...

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Using the System Setup Program 69 General Help In addition to the Item Specific Help window, the Setup Utility also provides a General Help screen. This screen can be called up from any menu by pressing <F1>. The General Help screen lists the...

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70 Using the System Setup Program Enabling and Configuring Console Redirection Via COM1 To activate console redirection via COM1, you must configure the following settings: 1 Connect the serial cable to the serial port and host system. See "Co...

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Using the System Setup Program 71 5 In the Remote Access Configuration screen, verify the following settings: • Remote Access: Enabled • Serial port number: COM2 as SOL • Serial Port Mode: 115200 8, n,1 • Flow Control: None • Redirection Af...

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72 Using the System Setup Program • Serial Port Mode: 115200 8, n, 1 • Flow Control: None • Redirection After BIOS POST: Always • Terminal Type: ANSI See "Remote Access Configuration" on page 113 for details. Make sure the last fou...

[Page 73] Dell PowerEdge C8000

Using the System Setup Program 73 6 In the Remote Access Configuration screen, verify the following settings: • Remote Access: Enabled • Serial port number: COM2 • Serial Port Mode: 115200 8, n, 1 • Flow Control: None • Redirection After BI...

[Page 74] Dell PowerEdge C8000

74 Using the System Setup Program Main Menu The main menu displays information about your system boards and BIOS. Main Screen NOTE: Press <Alt><H> to enter the BIOS debug mode and reset the BIOS to default settings. NOTE: The option...

[Page 75] Dell PowerEdge C8000

Using the System Setup Program 75 System Settings Option Description System Date Scroll to this item to adjust the date. Use <Enter>, <Tab> or <Shift><Tab> to select a field. Use [+] or [-] to configure system date. System T...

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76 Using the System Setup Program Processor Core Displays the processor core. System Memory Size Displays total memory size installed on the system board. System Memory Speed Displays the maximum speed of your system memory. System Memory Voltage Di...

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Using the System Setup Program 77 Advanced Menu The advanced menu displays a table of items that defines advanced information about your system. Scroll to this item and press <Enter> to view the following screen. CAUTION: Making incorrect s...

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78 Using the System Setup Program Power Management Scroll to this item and press <Enter> to view the following screen. Power Management Option Description Power Management (OS Control default) Select a system power management mode. • Maximu...

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Using the System Setup Program 79 CPU Power Capping (P-State 0 default) Select a processor performance state (P-state). Options are [P-State 0], [P-State 1], [P-State 2], [P-State 3], and [P-state 4]. NOTE: This option is enabled when Power Manage...

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80 Using the System Setup Program Chassis Power Management Scroll to this item and press <Enter> to view the following screen. Chassis Power Management Option Description Chassis PSU Configuration Press <Enter> to configure the chassis p...

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Using the System Setup Program 81 Emergency Throttling Press <Enter> to configure the compute sled and chassis emergency throttle functions. This option sets the policy to take effect when the sled detects a system emergency failure (such as...

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82 Using the System Setup Program Chassis PSU Configuration Scroll to this item and press <Enter> to view the following screen. Chassis PSU Configuration Refer to the Boundaries of PSU Configuration table on page 83 when changing the configura...

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Using the System Setup Program 83 Boundaries of PSU Configuration The number of power supplies required for PSU configuration is determined by the following formula: X + N, where X is the required PSU and N is the redundant PSU. PSU Number Required...

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84 Using the System Setup Program Power Capping Scroll to this item and press <Enter> to view the following screens. Power Capping Option Description Power Budget Displays the enclosure available power wattage. It is the summary of each PSU�...

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Using the System Setup Program 85 Chassis Level Capping (Disabled default) Set as chassis level or sled level power capping. (The default setting is referred from BMC). The system determines the power consumption of the enclosure and sleds, and c...

[Page 86] Dell PowerEdge C8000

86 Using the System Setup Program Power Capping Option Description Power Budget Displays the enclosure available power wattage. It is the summary of each PSU’s capacity (i.e. based on the number of PSUs and the maximum capacity of each PSU). Ea...

[Page 87] Dell PowerEdge C8000

Using the System Setup Program 87 Emergency Throttling Scroll to this item and press <Enter> to view the following screen. Emergency Throttling Option Description Sled Level Policy (Chassis Level default) Select a sled level policy when an eme...

[Page 88] Dell PowerEdge C8000

88 Using the System Setup Program CPU Configuration Scroll to this item and press <Enter> to view the following screen. Chassis Level Policy (Throttling default) Select a chassis level policy when an emergency throttle event is triggered. Thi...

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Using the System Setup Program 89 CPU Configuration Option Description Active Processor Cores (All Cores default) Allows you to control the number of enabled cores in each processor. Options are [1], [2], [4], [6], [8], [10]and [All Cores]. (Optio...

[Page 90] Dell PowerEdge C8000

90 Using the System Setup Program C7 State (Enabled default) Enables or disables the processor C7 state. NOTE: This feature is available when the processor supports C7 state. NOTE: Disable this option at your own risk. When you disable this optio...

[Page 91] Dell PowerEdge C8000

Using the System Setup Program 91 Prefetch Configuration Scroll to this item and press <Enter> to view the following screen. Prefetch Configuration Option Description Adjacent Cache Line Prefetch (Enabled default) Enables or disables system o...

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92 Using the System Setup Program Memory Configuration Scroll to this item and press <Enter> to view the following screen. Memory Configuration DCU IP Prefetcher (Enabled default) Enables or disables DCU IP prefetcher. NOTE: This feature is a...

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Using the System Setup Program 93 Memory Throttling Mode (Enabled default) Enables or disables the memory to run in closed-loop thermal throttling mode. Memory Operating Mode (Optimizer Mode default) Select the type of memory operation if a valid...

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94 Using the System Setup Program Memory Operating Voltage (Auto default) If set to Auto, the system sets the voltage to an optimal value based on the capacity of the installed memory modules. You can also set the voltage of the memory module to ...

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Using the System Setup Program 95 SATA Configuration Scroll to this item and press <Enter> to view the following screen. ...

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96 Using the System Setup Program SATA Configuration Option Description Embedded SATA Controller (AHCI default) Select an operation mode for the onboard SATA controller. • Off: Disables the SATA controller. This token applies to the first onbo...

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Using the System Setup Program 97 SATA Port 2 (Auto default) When set to off, turns off the 3rd Serial ATA drive controller. When set to auto, enables BIOS support for the 3rd Serial ATA drive controller (enabled if present, POST error if not pr...

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98 Using the System Setup Program PCI Configuration Scroll to this item and press <Enter> to view the following screen. PCI Configuration Option Description Embedded Network Devices Press <Enter> to configure available network drives. NI...

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Using the System Setup Program 99 PCI Slot Configuration Press <Enter> to configure PCI Express devices. NOTE: When you install an Intel Xeon Phi card in the C8220X sled, BIOS automatically enables the PCI memory 64-bit decode option. PCIe ...

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100 Using the System Setup Program Embedded Network Devices Scroll to this item and press <Enter> to view the following screen. Reboot on WOL (ROW) (Disabled default) Enables or disables reboot on wake-on-LAN feature. Reboot On WOL targets ne...