Dell SmartStep 150D Owner's Manual

[Page 1] Dell SmartStep 150D

FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm DELL CONFIDENTI DELL CONFIDENTIDELL CONFIDENTI DELL CONFIDENTIAL – PRELIMINAR AL – PRELIMINARAL – PRELIMINAR AL – PRELIMINARY 2/19/02 Y 2/19/0...

[Page 2] Dell SmartStep 150D

FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINARL – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19...

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Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 When Using Your Computer . . . . . . . . . . . . . . . . . . . 7 Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 8 When Working Inside Your Comput...

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4 Contents Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 25 If your computer has speakers, use this section to solve speaker problems . . . . . . . . . . . . . . . . . . . 25 Printer Problems . . . . . . . . . . . . . . . . ...

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Contents 5 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using the Windows XP Device Driver Rollback . . . . . . . . . 39 Resolving Software and Hardware Incompatibilities . . . . . . . 40 Using System Restore . . . ...

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6 Contents Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 80 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 81 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 82 Definition of "De...

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Safety Instructions 7 FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINARL – PRELIMINAR L – PRELIM...

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8 Safety Instructions www.dell.com | support.dell.com FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMI...

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Safety Instructions 9 FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINARL – PRELIMINAR L – PRELIM...

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10 Safety Instructions www.dell.com | support.dell.com FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIM...

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Safety Instructions 11 FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINARL – PRELIMINAR L – PRELI...

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12 Safety Instructions www.dell.com | support.dell.com FILE LOCATION: FILE LOCATION:FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIACONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIM...

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www.dell.com | support.dell.com SECTION 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer ...

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14 Setting Up www.dell.com | support.dell.com See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow th...

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Setting Up 15 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see "Installing the Printer Driver" on this page). USB Printer Foll...

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16 Setting Up www.dell.com | support.dell.com HINT: Your computer has four USB connectors on the back panel (see page 48). Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers. If no inform...

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Setting Up 17 To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printer...

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18 Setting Up www.dell.com | support.dell.com 3 Click checklist for creating a network. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete...

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www.dell.com | support.dell.com SECTION 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Pro...

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20 Solving Problems www.dell.com | support.dell.com Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 22. See page 23. Get technical assistance from Del...

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Solving Problems 21 See page 23. See page 25. See page 27. See page 29. See page 30. See page 31. See page 31. See page 33. See page 35. See page 28. See page 34. See page 36. See page 37. See page 37. ...

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22 Solving Problems www.dell.com | support.dell.com HINT: See the Tell Me How help file for information on the standby mode. TO ACCESS THE Tell Me How HELP FILE Microsoft ® Windows ® XP 1 Click the Start button, and then click Help and Supp...

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Solving Problems 23 If the screen is blank HINT: See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor. CHECK FOR INTERFERENCE— Electrical appliances on the same cir...

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24 Solving Problems www.dell.com | support.dell.com If the screen is difficult to read CHECK THE POWER LIGHT— When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the ...

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Solving Problems 25 If your computer has speakers, use this section to solve speaker problems HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did ...

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26 Solving Problems www.dell.com | support.dell.com ADJUST THE SPEAKER CONTROLS— Adjust the volume, bass, or treble controls to eliminate distortion. VERIFY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers are connected as shown on the ...

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Solving Problems 27 HINT: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. I...

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28 Solving Problems www.dell.com | support.dell.com If you cannot print to a USB printer HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the corr...

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Solving Problems 29 HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a locking tab ...

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30 Solving Problems www.dell.com | support.dell.com BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER— Contact an Internet service provider to subscribe. CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40. IF YOU CONNECTED THE M...

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Solving Problems 31 If you cannot save a file to a floppy disk RECONNECT THE KEYBOARD CABLE— Shut down the computer (see page 18), reconnect the keyboard cable as shown on the START HERE sheet for your computer, and then restart the computer. C...

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32 Solving Problems www.dell.com | support.dell.com If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. CANNOT S...

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Solving Problems 33 If you have a hard drive problem CHECK THE SPEAKERS AND SUBWOOFER— See page 25. RUN SCANDISK 1 Click the Start button, and then click My Computer. 2 Right-click on the drive letter (local disk) that you want to scan for errors...

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34 Solving Problems www.dell.com | support.dell.com ® ® x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY— Insert a disk into the drive and try again. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > |— Do not u...

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Solving Problems 35 A program crashes A program stops responding A program error causes the system to lock up HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. SEE THE SOFTWARE DOCUMENTATION— Many sof...

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36 Solving Problems www.dell.com | support.dell.com A solid blue screen appears HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. A program is designed for an earlier Windows operating system If you hav...

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Solving Problems 37 TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel....

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38 Solving Problems www.dell.com | support.dell.com NOTICE: The Dell | Support website, support.dell.com, and the Dell ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer mi...

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Solving Problems 39 5 At the Welcome Dell System Owner screen, click Next. HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be...

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40 Solving Problems www.dell.com | support.dell.com 4 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5 Click the Drivers tab. 6 Click Roll Back Driver. Windows XP IRQ conflict...

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Solving Problems 41 8 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ. You can also use the Windows XP Hardware Troubleshooter. T...

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42 Solving Problems www.dell.com | support.dell.com System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if Sy...

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Solving Problems 43 4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create. 6 Click OK. Restoring the Computer to an Earlier Operating...

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44 Solving Problems www.dell.com | support.dell.com 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Rest...

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Solving Problems 45 2 Turn off the computer (see page 18), and then turn the computer on again. 3 When the blue DELL™ logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until ...

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46 Solving Problems www.dell.com | support.dell.com 13 If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information, and then click Next. 14 Enter the date, time, and time zone in the Date and Time Set...

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www.dell.com | support.dell.com SECTION 3 Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover ...

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48 Adding Parts www.dell.com | support.dell.com CD Activity Light The CD activity light is on when the computer reads data from the CD drive. CD Drive Eject Button Press this button to eject your CD from the CD drive. Floppy Drive Eject Button Press...

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Adding Parts 49 NOTICE: To turn off your computer, perform a Windows ® shutdown rather than pressing the power button. Otherwise, you may lose data. Floppy Drive Light The floppy drive light is on when the computer reads data from or writes dat...

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50 Adding Parts www.dell.com | support.dell.com Power Connector Plug one end of your computer power cable into the power connector, and plug the other end into an electrical outlet. Diagnostic Lights These lights display codes that help you troubles...

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Adding Parts 51 Line-Out Connector Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, the line-out connector is on the ca...

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52 Adding Parts www.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electric...

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Adding Parts 53 CAUTION: Keep your hands clear of the metal edges on the computer. 5 Lift the cover out from the curved hinge at the bottom of the computer. CAUTION: Before you begin any of the procedures in this section, follow the safety in...

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54 Adding Parts www.dell.com | support.dell.com 5 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power...

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Adding Parts 55 When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of th...

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56 Adding Parts www.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. release latch and padlock ring drive bay drive bay power supply AC power receptacle I/O pan...

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Adding Parts 57 System Board In the illustration, the text in parentheses indicates how items are identified on the system board. USB connectors (USB 01, USB 23) video connector (VID) parallel connector (PAR) serial connector (SER) PCI card conn...

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58 Adding Parts www.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electric...

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Adding Parts 59 Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer. f ront-panel release tab retaining hooks ...

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60 Adding Parts www.dell.com | support.dell.com 6 Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel. 7 Rotate the power supply ...

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Adding Parts 61 8 Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer. drive bay plate ...

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62 Adding Parts www.dell.com | support.dell.com 9 Remove the extra rails from the front of the computer frame (see the illustration below). Install the rail marked "L" on the left side of the drive and the rail marked "R" on th...

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Adding Parts 63 12 Connect a power cable to the drive. NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. 13 If you didn’t install a controller card i...

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64 Adding Parts www.dell.com | support.dell.com If you installed a controller card in step 11, attach the other end of the interface cable to the controller card rather than to the system board. 14 Replace the front panel. Fit the front panel’s tw...

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Adding Parts 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cov...

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66 Adding Parts www.dell.com | support.dell.com 7 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the f...

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Adding Parts 67 Make sure that the card is fully seated and that its bracket is within the card slot. 8 Secure the bracket on the end of the card with the screw you removed in step 6. 9 Connect any cables required for the card as described in the...

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68 Adding Parts www.dell.com | support.dell.com Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer fr...

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Adding Parts 69 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cov...

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70 Adding Parts www.dell.com | support.dell.com 7 To insert a module, press out the securing clip at each end of the memory connector. 8 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking ...

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Adding Parts 71 HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory installed because that memory is reserved for video functions. 10 Rotate the power supply back into place (see page 55). 11 Repl...

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72 Adding Parts www.dell.com | support.dell.com ...

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www.dell.com | support.dell.com SECTION 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

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74 Appendix www.dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Celeron™ microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB SRAM that resides in the processor’s core. The L2 cache...

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Appendix 75 Drives Externally accessible one 5.25-inch bay two 3.5-inch bays Internally accessible one bay for 1-inch–high IDE hard drive Ports and Connectors Externally accessible: Serial 9-pin connector; 16550C-compatible Parallel 25-hole connect...

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76 Appendix www.dell.com | support.dell.com Controls and Lights Power control push button Power light green Hard-drive access light green Diagnostic code lights four bicolor (amber and green) located on back panel Power DC power supply: Wattage 14...

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Appendix 77 Environmental (continued) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse wit...

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78 Appendix www.dell.com | support.dell.com The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your c...

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Appendix 79 Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Wind...

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80 Appendix www.dell.com | support.dell.com CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 10. If you forget your user or setup password, you cannot operate...

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Appendix 81 10 Remove the computer cover (see page 52). 11 Reconnect the jumper plug to jumper PSWD (see page 57). 12 Replace the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer. Turning on your c...

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82 Appendix www.dell.com | support.dell.com 5 Insert the battery into the socket with the side labeled "+" facing up. 6 Rotate the power supply back into place (see page 55). 7 Replace the computer cover (see page 71), and plug your compute...

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Appendix 83 Dell provides limited technical support for the computer and any "Dell- installed" software and peripherals 1 . Support for third-party software and peripherals is provided by the original manufacturer, including those purchas...

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84 Appendix www.dell.com | support.dell.com HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following ta...

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Appendix 85 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Sales 01 795 67602 Home/Small Business Fax 01 795 67605 Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer...

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86 Appendix www.dell.com | support.dell.com Canada (North York, Ontario) International Access Code: 011 Automated Order-Status System toll free: 1-800-433-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Customer Care (From outsi...

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Appendix 87 Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2 Technical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro....

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88 Appendix www.dell.com | support.dell.com France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Sw...

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Appendix 89 Hong Kong International Access Code: 001 Country Code: 852 Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India Tec...

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90 Appendix www.dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Web...

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Appendix 91 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Technical Support (Server) toll free: 0120-1984-35 Technical Support Outside of Japan (Server) 81-44-556-4152 Technical Support (Dimension™ and Inspiron™) ...

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92 Appendix www.dell.com | support.dell.com Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 ...

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Appendix 93 Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888...

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94 Appendix www.dell.com | support.dell.com Norway (Lysaker) International Access Code: 00 Country Code: 47 Technical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical ...

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Appendix 95 Singapore (Singapore) International Access Code: 005 Country Code: 65 Technical Support toll free: 800 6011 051 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011...

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96 Appendix www.dell.com | support.dell.com Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Fax...

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Appendix 97 Trinidad/Tobago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500 Technical Support (Direct...

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98 Appendix www.dell.com | support.dell.com U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 Automated Order-Status System toll free: 1-800-433-9014 AutoTech (For portable and desktop computers) toll free: 1-800-247-9362 Dell Hom...

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Appendix 99 Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 In...

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100 Appendix www.dell.com | support.dell.com Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determine...