Dell D620/D820 - LATITUDE PRECISION M65 Troubleshooting Manual

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[Page 1] Dell D620/D820 - LATITUDE PRECISION M65

Dell™Latitude™D620User'sGuide  For information on other documentation included with your computer, see Finding Information. Notes, Notices, and Cautions Abbreviations and Acronyms For a complete list of abbreviation...

[Page 2] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  About Your Computer Dell™Latitude™D620User'sGuide Front View Left Side View Right Side View Back View Bottom View Front View  display latch — ...

[Page 3] Dell D620/D820 - LATITUDE PRECISION M65

If the computer is connected to an electrical outlet, the light operates as follows: ¡ Solid green: The battery is charging. ¡ Flashing green: The battery is almost fully charged. ¡ Off: The battery is adequately charged (or exter...

[Page 4] Dell D620/D820 - LATITUDE PRECISION M65

The green lights located above the keyboard indicate the following:  volume control buttons — Press these buttons to adjust the volume.  mute button — Press this button to turn off the volume. Left Side View  air vents �...

[Page 5] Dell D620/D820 - LATITUDE PRECISION M65

 infrared sensor — Lets you transfer files from your computer to another infrared-compatible device without using cable connections. When you receive your computer, the sensor is disabled. You can use the system setup program (see System Se...

[Page 6] Dell D620/D820 - LATITUDE PRECISION M65

 media bay — Supportsafloppyoranopticaldrive,secondbattery,secondharddrive,oraDellTravelLite™module.SeeUsing Multimedia.  device latch release — Use the latch release to eject a ...

[Page 7] Dell D620/D820 - LATITUDE PRECISION M65

USB connectors  serial connector  video connector  AC adapter connector — Connects an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with...

[Page 8] Dell D620/D820 - LATITUDE PRECISION M65

 memory module cover — Covers the compartment that contains the second memory module. See Memory.  battery charge gauge — Provides information on the battery charge. See Checking the Battery Charge.  battery — When a battery is...

[Page 9] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Appendix Dell™Latitude™D620User'sGuide Cleaning Your Computer Macrovision Product Notice FCC Notice (U.S. Only) Cleaning Your Computer   Computer, Keyboard, an...

[Page 10] Dell D620/D820 - LATITUDE PRECISION M65

Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is...

[Page 11] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using a Battery Dell™Latitude™D620User'sGuide Battery Performance Checking the Battery Charge Conserving Battery Power Power Management Modes Configuring Power ...

[Page 12] Dell D620/D820 - LATITUDE PRECISION M65

Microsoft®Windows®Power Meter The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar. If the computer is connected to an electrical outlet, a icon appears.  C...

[Page 13] Dell D620/D820 - LATITUDE PRECISION M65

To enter standby mode: l Click the Start button, click Turn off computer, and then click Stand by. or l Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the follow...

[Page 14] Dell D620/D820 - LATITUDE PRECISION M65

Replacing the Battery   For information about replacing the second battery, if applicable, see Media Bay. To remove the battery:  1. If the computer is connected to a docking device (docked), undock it. See the documentation that c...

[Page 15] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using Cards Dell™Latitude™D620User'sGuide Card Types Installing a PC Card or ExpressCard Removing a Card or Blank Card Types  PC Cards See Specifications for info...

[Page 16] Dell D620/D820 - LATITUDE PRECISION M65

2. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatica...

[Page 17] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using the Display Dell™Latitude™D620User'sGuide Adjusting Brightness Switching the Video Image Setting Display Resolution and Refresh Rate Dual Independent Display Mode...

[Page 18] Dell D620/D820 - LATITUDE PRECISION M65

You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently ...

[Page 19] Dell D620/D820 - LATITUDE PRECISION M65

The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of the display brightness key combinations, the ALS is disabled and the display brightness is increased or decreased accordingly. Dell™QuickSe...

[Page 20] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Reinstalling Software Dell™Latitude™D620User'sGuide Drivers Resolving Software and Hardware Incompatibilities Using Microsoft®Windows®XP System Restore Using th...

[Page 21] Dell D620/D820 - LATITUDE PRECISION M65

 3. Click System.  4. In the System Properties window, click the Hardware tab.  5. Click Device Manager.  6. Right-click the device for which the new driver was installed and click Properties.  7. Click the Dr...

[Page 22] Dell D620/D820 - LATITUDE PRECISION M65

7. Click Install from a list or specific location (Advanced) and click Next.  8. Click Browse and browse to the location to which you previously extracted the driver files.  9. When the name of the appropriate driver appears, click ...

[Page 23] Dell D620/D820 - LATITUDE PRECISION M65

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.  Undoing the Last System Restore  1. Click the Start button, point to All Programs® Accessories® System Tools...

[Page 24] Dell D620/D820 - LATITUDE PRECISION M65

 4. Press<F12>immediatelyaftertheDELL™logoappears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.  5. Follow the instructions...

[Page 25] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Finding Information Dell™Latitude™D620User'sGuide NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain count...

[Page 26] Dell D620/D820 - LATITUDE PRECISION M65

3. Click the User's Guide for your computer. l Service Tag and Express Service Code l Microsoft Windows License Label  Service Tag and Microsoft®Windows®License These labels are located on the bottom of your computer....

[Page 27] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page   NOTE: The color of your CD varies based on the operating system you ordered. ...

[Page 28] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Glossary Dell™Latitude™D620User'sGuide Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC �...

[Page 29] Dell D620/D820 - LATITUDE PRECISION M65

CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) disc...

[Page 30] Dell D620/D820 - LATITUDE PRECISION M65

EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR®— Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP — enhanced parallel p...

[Page 31] Dell D620/D820 - LATITUDE PRECISION M65

I IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface...

[Page 32] Dell D620/D820 - LATITUDE PRECISION M65

measured in MHz. modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet a...

[Page 33] Dell D620/D820 - LATITUDE PRECISION M65

read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: ¡ It resides on a physically write-protected floppy disk, CD, or DVD. ¡ It is located on a network in a directory and the system ad...

[Page 34] Dell D620/D820 - LATITUDE PRECISION M65

change the settings for this program. T TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program use...

[Page 35] Dell D620/D820 - LATITUDE PRECISION M65

X XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768. Z ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed o...

[Page 36] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Getting Help Dell™Latitude™D620User'sGuide Obtaining Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Befor...

[Page 37] Dell D620/D820 - LATITUDE PRECISION M65

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] (Asian/Pacific countries only) [email protected] (Canada only)  AutoTech Service Dell's automated support ser...

[Page 38] Dell D620/D820 - LATITUDE PRECISION M65

Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your...

[Page 39] Dell D620/D820 - LATITUDE PRECISION M65

Sales 0-810-444-3355 Aruba General Support toll-free:800-1578 Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Website: support.ap.dell.com  E-mail: support.ap.dell.com/contactus  ...

[Page 40] Dell D620/D820 - LATITUDE PRECISION M65

China (Xiamen) Country Code: 86 City Code: 592 Customer Care E-mail: [email protected]  Technical Support Fax 5928181350 TechnicalSupport(Dell™Dimension™andInspiron) toll-free:8008582968 Technic...

[Page 41] Dell D620/D820 - LATITUDE PRECISION M65

City Codes: (1) (4) Fax (calls from outside of France) 0499754001 Corporate  Technical Support 0825004719 Customer Care 0825338339 Switchboard 0155947100 Sales 015594...

[Page 42] Dell D620/D820 - LATITUDE PRECISION M65

Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Home and Small Business  Technical Support 0257782690 Customer Care 0269682114 Fax 0269682113 Switchboard 02�...

[Page 43] Dell D620/D820 - LATITUDE PRECISION M65

Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 0...

[Page 44] Dell D620/D820 - LATITUDE PRECISION M65

005 Country Code: 65  Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free:18003947478 Customer Care toll-free:18003947430(option6) Transaction Sales toll-free:1800...

[Page 45] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Thailand International Access Code: 001 Country Code: 66 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free:1800006007 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVau...

[Page 46] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using the Keyboard Dell™Latitude™D620User'sGuide Numeric Keypad Key Combinations Touch Pad Changing the Track Stick Cap Numeric Keypad The numeric keypad fu...

[Page 47] Dell D620/D820 - LATITUDE PRECISION M65

Power Management  Microsoft®Windows®Logo Key Functions To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Pa...

[Page 48] Dell D620/D820 - LATITUDE PRECISION M65

l Click the Pointer tab to adjust touch pad and track stick settings.  3. Click OK to save the settings and close the window. Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use...

[Page 49] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using Multimedia Dell™Latitude™D620User'sGuide Playing CDs or DVDs Adjusting the Volume Adjusting the Picture Playing CDs or DVDs  1. Press the eject button on the...

[Page 50] Dell D620/D820 - LATITUDE PRECISION M65

Volume Control Buttons You can adjust the volume with the volume control buttons on your computer. See volume control buttons.  Volume Control Keys You can adjust the volume by pressing the following keys: l Press <Fn> <PageUp>...

[Page 51] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Adding and Replacing Parts Dell™Latitude™D620User'sGuide  Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise not...

[Page 52] Dell D620/D820 - LATITUDE PRECISION M65

2. Turn off your computer (see Turning Off Your Computer).  3. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.  4. Disconnect any teleph...

[Page 53] Dell D620/D820 - LATITUDE PRECISION M65

 1. Follow the instructions in Before You Begin.  2. Turn the computer right-side up and open it.  3. Remove the hinge cover (see Hinge Cover).  4. Remove the three screws across the top of the keyboard.  5....

[Page 54] Dell D620/D820 - LATITUDE PRECISION M65

6. If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector, carefully pivot the lock arm upward to uncover the cable.  7. Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboa...

[Page 55] Dell D620/D820 - LATITUDE PRECISION M65

 1. Follow the procedures in Before You Begin.  2. Remove the hinge cover (see Hinge Cover).  3. Remove the keyboard (see Keyboard).  4. Remove the battery connector from the connector on the system board.  5...

[Page 56] Dell D620/D820 - LATITUDE PRECISION M65

 4. If you are replacing a memory module, ground yourself and remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. �...

[Page 57] Dell D620/D820 - LATITUDE PRECISION M65

 3. If you are replacing a memory module, ground yourself and remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. �...

[Page 58] Dell D620/D820 - LATITUDE PRECISION M65

 7. Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start®Help and Support, and ...

[Page 59] Dell D620/D820 - LATITUDE PRECISION M65

 5. To install a WLAN card: a. Move any antenna cables out of the way to make space for the WLAN card. b. Align the WLAN card with the connector at a 45-degree angle, and press the card into the connector until you feel a click. ...

[Page 60] Dell D620/D820 - LATITUDE PRECISION M65

 2. Remove the hinge cover (see Hinge Cover).  3. Remove the keyboard (see Keyboard).  4. If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile Broadband card, remove the existing ca...

[Page 61] Dell D620/D820 - LATITUDE PRECISION M65

c. Connect the white antenna cable to the connector on the card marked with a white triangle; connect the black antenna cable to the connector on the card marked with a black triangle. Subscriber Identity Module (SIM) Card   1...

[Page 62] Dell D620/D820 - LATITUDE PRECISION M65

To replace the hard drive in the hard drive bay:  1. Follow the procedures in Before You Begin.  2. Turn the computer over, and remove the two hard drive screws.  3. Slide the hard drive out of the computer.  4. Remov...

[Page 63] Dell D620/D820 - LATITUDE PRECISION M65

 2. If the computer is running, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop.  3. Press the device latch release.  4. Pull the device out of the media bay. ...

[Page 64] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page Dell™QuickSetFeatures Dell™Latitude™D620User'sGuide Dell™QuickSetprovidesyouwitheasyaccesstoconfigureorviewthefollowingtypesofsettings: ...

[Page 65] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Securing Your Computer Dell™Latitude™D620User'sGuide Security Cable Lock Using Smart Cards Passwords Trusted Platform Module (TPM) Security Management Software ...

[Page 66] Dell D620/D820 - LATITUDE PRECISION M65

 2. Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the PC Card slot. If you encou...

[Page 67] Dell D620/D820 - LATITUDE PRECISION M65

If you forget any of your passwords, contact Dell (see Contacting Dell). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.  Using a Primary (...

[Page 68] Dell D620/D820 - LATITUDE PRECISION M65

TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protec...

[Page 69] Dell D620/D820 - LATITUDE PRECISION M65

Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™computer,oryoucancontactyourDell...

[Page 70] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  System Setup Program Dell™Latitude™D620User'sGuide Overview Viewing the System Setup Screens System Setup Screens Commonly Used Settings Overview You can use s...

[Page 71] Dell D620/D820 - LATITUDE PRECISION M65

l Diskette Drive l Modular bay HDD l Internal HDD l CD/DVD/CD-RW drive During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the compute...

[Page 72] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Specifications Dell™Latitude™D620User'sGuide  Processor Processor types Intel®Core™SoloandIntelCoreDuoprocessors L1 cache 64 KB (internal) L2 cache 2 MB...

[Page 73] Dell D620/D820 - LATITUDE PRECISION M65

Audio microphone miniconnector, stereo headphones/speakers miniconnector USB four 4-pin USB 2.0-compliant connectors Infrared sensor sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Modem RJ-11 suppor...

[Page 74] Dell D620/D820 - LATITUDE PRECISION M65

Stereo conversion 24-bit (stereo digital-to-analog), 24-bit (stereo analog-to-digital) Interfaces:  Internal PCI bus/High Definition Audio External microphone miniconnector, stereo headphones/speakers miniconnector Speaker one...

[Page 75] Dell D620/D820 - LATITUDE PRECISION M65

Size protrudes 0.5 mm higher than surrounding keycaps  Battery Type:  9-cell lithium-ion battery  NOTE: You cannot use an auto/air adapter with a 9- cell battery. 85 WHr 6-cell lithium-ion battery 56 WHr 4-cell lithi...

[Page 76] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Weight (without cables) 0.36 kg (0.79 lb) (65 W) 0.46 kg (1.01 lb) (90 W) Temperature range:  Operating 0°to35°C(32°to95°F)(both) Storage –40°to65°C(–40°to149�...

[Page 77] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page Dell™Latitude™D620User'sGuide For information on other documentation included with your computer, see Finding Information. For a complete list of abbreviations and acronyms, see the Glossary. Ifyou...

[Page 78] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Traveling With Your Computer Dell™Latitude™D620User'sGuide Identifying Your Computer Packing the Computer Travel Tips Identifying Your Computer l Attach a name tag ...

[Page 79] Dell D620/D820 - LATITUDE PRECISION M65

l Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing. Back to Contents Page ...

[Page 80] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Troubleshooting Dell™Latitude™D620User'sGuide  Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for yo...

[Page 81] Dell D620/D820 - LATITUDE PRECISION M65

l During the assessment, answer any questions that appear. l If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next test, press <y>; to retes...

[Page 82] Dell D620/D820 - LATITUDE PRECISION M65

 4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.  5. When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagno...

[Page 83] Dell D620/D820 - LATITUDE PRECISION M65

l Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. l Insert a bootable floppy disk and restart the computer.  Clean the drive or disk — See Cleaning Your Computer.  Ensure ...

[Page 84] Dell D620/D820 - LATITUDE PRECISION M65

 3. Click Properties.  4. Click the Tools tab.  5. Under Error-checking, click Check Now.  6. Click Scan for and attempt recovery of bad sectors.  7. Click Start. E-Mail, Modem, and Internet Problems ...

[Page 85] Dell D620/D820 - LATITUDE PRECISION M65

Error Messages Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.  If the message is not listed, see the documentation for the operating system or the program that was running when the message appea...

[Page 86] Dell D620/D820 - LATITUDE PRECISION M65

Hard-disk drive failure — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and re...

[Page 87] Dell D620/D820 - LATITUDE PRECISION M65

 Not enough memory or resources. Exit some programs and try again — You have too many programs open. Close all windows and open the program that you want to use.  Operating system not found — Reinstall the hard drive (see Hard Drive). I...

[Page 88] Dell D620/D820 - LATITUDE PRECISION M65

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you perform the various checks.  External Keyboard problems  Check the keyboard cable — Shut down the computer. Disconnect the keyboard cable and check it for damage, and f...

[Page 89] Dell D620/D820 - LATITUDE PRECISION M65

 Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.  ...

[Page 90] Dell D620/D820 - LATITUDE PRECISION M65

cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows XP operating system environment.  Adjusting the color settin...

[Page 91] Dell D620/D820 - LATITUDE PRECISION M65

General  Check the network cable connector — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network connector.  Check the network lights on the network connector — N...

[Page 92] Dell D620/D820 - LATITUDE PRECISION M65

Power Problems Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.   Check the power light — When the power light is lit or blinking, the computer has power. If the power light is blinking, the...

[Page 93] Dell D620/D820 - LATITUDE PRECISION M65

Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.  AC Power Loss Whil...

[Page 94] Dell D620/D820 - LATITUDE PRECISION M65

 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.  2. Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner.  Reinstall the scanner driver — See the sc...

[Page 95] Dell D620/D820 - LATITUDE PRECISION M65

 Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Touch Pad or Mouse Problems  Check the touch p...

[Page 96] Dell D620/D820 - LATITUDE PRECISION M65

Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.  Connect the computer directly to an electrical outlet — Bypass power protection devices, power strips, and the extens...

[Page 97] Dell D620/D820 - LATITUDE PRECISION M65

Back to Contents Page  Using a Network Dell™Latitude™D620User'sGuide Physically Connecting to a Network or Broadband Modem Network Setup Wizard Wireless Local Area Network (WLAN) Mobile Broad...

[Page 98] Dell D620/D820 - LATITUDE PRECISION M65

waves.  What You Need to Establish a WLAN Connection Before you can set up a WLAN, you need: l High-speed (broadband) Internet access (such as cable or DSL) l A broadband modem that is connected and working l A wireless router o...

[Page 99] Dell D620/D820 - LATITUDE PRECISION M65

 6. Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.  7. Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.  8. Connect ...

[Page 100] Dell D620/D820 - LATITUDE PRECISION M65

2. Under Pick a Help topic, click Dell User and System Guides.s  3. Under Device Guides, select the documentation for your wireless network card.  Completing the Connection to the WLAN When you turn on your computer and a network (f...