Xerox FREEFLOW 701P25032 System Manual

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[Page 1] Xerox FREEFLOW 701P25032

Print Server version 6.0 April 2007 Xerox FreeFlow® Print Server System Guide 701P25032 ...

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Xerox Corporation Global Knowledge & Language Services 800 Phillips Road Bldg. 845-17S Webster, NY 14580 Copyright © 2007 Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted materia...

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System Guide i Table of contents Introduction About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v Contents . . . . . . . . . . . . . . . . . . . . . . . . ....

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ii System Guide Table of contents Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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System Guide iii Table of contents Mapping trays to media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Stacking order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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iv System Guide Table of contents PDL problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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System Guide v Introduction The System Guide provides the information needed to perform system administration tasks for configuring and maintaining the Xerox FreeFlow ® Print Server for printing systems. About this guide This guide is intended fo...

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vi System Guide • Square brackets - Names of options you select are shown in square brackets; for example, [OK] and [Cancel]. • Notes are hints that help you perform a task or understand the text. Notes are found in the following format: NOTE: ...

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System Guide 1-1 Gateway and Network Configuration 1 Gateway and Network Configuration Gateway and network configuration is a set of features that allows administrators to integrate the Xerox FreeFlow ® Print Server operation with a variety of pr...

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1-2 System Guide Gateway and Network Configuration Job Definition Format (JDF) This release of the Xerox FreeFlow® Print Server introduces a new JDF Gateway. The JDF is a job ticket and workflow specification language. It provides the means to des...

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System Guide 1-3 Gateway and Network Configuration Submit Data Files to FreeFlow Print Server The JDFGW converts the CPSS representation of job attributes to the FreeFlow Print Server representation and submits data files along with these job attri...

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1-4 System Guide Gateway and Network Configuration Select clear fault to print this job or Cancel job and resubmit JDF Workflow Example 1. User enables "hot folder" for the queue in the FreeFlow Print Server. 2. FreeFlow Print Server UI cr...

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System Guide 1-5 Gateway and Network Configuration Troubleshooting JDF Gateway The following logs are important for troubleshooting problems: If there was no response from the agent to the browser, one or all of the following can be done. 1. Enter t...

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1-6 System Guide Gateway and Network Configuration SNMP gateway configuration SNMP displays the status of network devices. Using the SNMP tab in the Xerox FreeFlow Print Server Gateways, the administrator can select among a number of features and s...

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System Guide 1-7 Gateway and Network Configuration Changing attributes support These attributes can be changed via ‘SET’: • prtGeneralServicePerson • prtAuxillarySheetStartupPage • prtGeneralPrinterName • hrFSLastFullBackupDate • hrFS...

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1-8 System Guide Gateway and Network Configuration • rfc2790/rfc1514 - HOST-RESOURCES-MIB (XCMI rev 000817) - rfc2790 is a later version of rfc1514. Specifically hrDeviceTable and hrPrinter Table: hrSystem, hrStorage, hrDeviceTable, hrPrinterTab...

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System Guide 1-9 Gateway and Network Configuration – The Marker Supplies Group – The Marker Colorant Group – The Media Path Group – The Interpreters Group – The Channels Group – The Console Group – The Alerts Groups • Finishing MIB �...

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1-10 System Guide Gateway and Network Configuration Localization of text and units of measure With the Xerox FreeFlow Print Server, SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface (LUI)...

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System Guide 1-11 Gateway and Network Configuration Although the default is set so that the SNMP locality and unit of measure is the same as that of the LUI, the new feature allows the administrator to select a different locality or unit of measure...

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1-12 System Guide Gateway and Network Configuration Local User Interface (LUI) mapping to MIB The following table shows the mapping between the LUI and MIB: Printer and job messages SNMP can broadcast messages about the printer and the jobs on the s...

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System Guide 1-13 Gateway and Network Configuration NOTE: It is recommended to set this after the first connect attempt has been made since the Preferred Server Name should be automatically available under normal conditions. NetWare gateway configu...

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1-14 System Guide Gateway and Network Configuration Dynamic Host Config Protocol (DHCP) DHCP automates the configuration of computers using TCP/IP and performs the following functions: 1. Automatically assigns IP Addresses. 2. Delivers TCP/IP stack ...

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System Guide 1-15 Gateway and Network Configuration Network Information Services (NIS/NIS+) NIS and NIS+ are network lookup services that provide information that must be known throughout the network as well as all machines on the network. The admi...

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1-16 System Guide Gateway and Network Configuration • C”(collated)” • C”(uncollated)” • C”(copies=<n>)” • C”(drilled)” • C”(format=<pdl>)” (document format) • C”(media=<n>x<m>)” • C”(...

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System Guide 1-17 Gateway and Network Configuration Ethernet connection speed In Network Configuration, using the Connections tab, the administrator can select the speed of the Ethernet. The default is set to automatic and the software/NIC card aut...

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1-18 System Guide Gateway and Network Configuration ...

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System Guide 2-1 Backup and Restore 2 Backup and Restore To ensure a smooth transition between Xerox FreeFlow® Print Server software levels and to maintain the Xerox FreeFlow Print Server system for the long term, backing up and restoring system ...

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2-2 System Guide Backup and Restore – For existing Xerox FreeFlow Print Server systems that have been upgraded without the reinstallation of the operating system, backup and restore system procedures are the same as in previous releases of the P...

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System Guide 2-3 Backup and Restore Configuration Backup The Backup Configuration option allows the Administrator to select all or some of the Xerox FreeFlow Print Server configuration settings to backup and then restore. The backup configuration ...

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2-4 System Guide Backup and Restore Restore Configuration • To restore customer settings after a hardware or hard disk failure. • For restoration after a software installation that included an installation of the operating system. • When you ...

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System Guide 2-5 Backup and Restore Restore? The basic purpose of Configuration Backup and Restore is to save user settings for upgrade after an operating system reload. Configuration Backup and Restore is useful for restoring user configurations ...

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2-6 System Guide Backup and Restore What does Configuration Backup and Restore actually save? Configuration Backup saves user defined settings only. It does not save operating system or Xerox FreeFlow Print Server software. It does not fix softwar...

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System Guide 2-7 Backup and Restore the date that the backup was made (for example, backup040402.log). To rename the log, perform the following steps: 1. Open a terminal window and logon as root user 2. Enter pwd to verify that /export/home/xrxusr i...

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2-8 System Guide Backup and Restore To stop the scrolling display, press <CTRL-c>. When prompted to discontinue the display, enter y. Checking the tape drive If the System backup or recovery script generates an error message indicating that t...

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System Guide 2-9 Backup and Restore 6. Press <Stop + A> as soon as the banner screen appears. 7. Ultra-SCSI devices only: Check that both green LEDs on the back of the tape drive are lit. 8. At the ok prompt, enter boot -r to perform a reconf...

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2-10 System Guide Backup and Restore ...

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System Guide 3-1 Printing 3Printing This section addresses how to set printing workflow. It also describes the printing utilities that are available in the Xerox FreeFlow ® Print Server software and how to use the Print Server for TIFF orientatio...

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3-2 System Guide Printing Resource based scheduling Resource Based scheduling is the default setting on the Xerox Freeflow Print Server. It schedules jobs only as the resources available to run them become available. To set Resource Based schedulin...

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System Guide 3-3 Printing that tracks the progress and completion of each job submitted. The [OK] button becomes enabled when the job is complete. Jobs may be submitted simultaneously based on job size. There is no hard limit to job submission. How...

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3-4 System Guide Printing ASCII and the PS or PCL decomposers The Xerox Freeflow Print Server software automatically wraps ASCII files with a predefined set of PostScript code and sends the data through the PostScript decomposer. Unfortunately, thi...

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System Guide 3-5 Printing submission protocol. This allows the internal copy count set by the PDL to take precedence. The following utility allows a customer to return the Print Server to its original behavior, that is, either imply a copy count o...

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3-6 System Guide Printing 2. Page order override • C”(ton)” • C”(nto1”) 3. Background forms • C”(bf=<background form>”) (background form) • C”(cf=<n>) (cycle from start location) • C”(disposition=<savemaskG4...

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System Guide 3-7 Printing The Print Server supports the following records in the ASCII job ticket: • %XRXhighlightPrintingColor: {blue l red l green} • %XRXmismatchedHighlightPrinting Color: {Abort l SelectCurrent l Intervene} • %XRXhighlight...

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3-8 System Guide Printing NOTE: NPS options can be specified using lp -o and lpr -C from the command-line. Socket gateway configuration utility: setVPSoption This utility allows you to configure the two ports of the Socket Gateway to either remove ...

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System Guide 3-9 Printing TIFF files This section discusses the TIFF tags supported by the Print Server software and the guidelines for printing TIFF files to achieve the optimum performance. GetTIFF and GetForm The GetTIFF and GetForm operators pr...

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3-10 System Guide Printing different platforms. The imported TIFFs may print with a different orientation relative to the PostScript image. Prior to Print Server 3.1, the controller utilized a conversion tool (TIFF to PostScript) to process and pri...

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System Guide 3-11 Printing – Default = none – The Print Server supports single and multiple strip images. NOTE: Strips and tiles cannot be intermixed within the same TIFF file. Strip Byte Counts and Strip Offsets – Default = none; values must ...

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3-12 System Guide Printing Using VIPP To specify a job as a VIPP job, a start string is required. The required start string can be automatically added using Print Server functionality. This can be completed using the Command Line Client, Queue Man...

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System Guide 3-13 Printing • Fault Job. This option aborts the save attempt. If the new job’s name matches that of an existing job, the system proceeds according to the user’s selection. The job format, PDF, TIFF or other file format, is not ...

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3-14 System Guide Printing NOTE: If the product being used supports a scanner, any image related to the job is saved without the image manipulation that was programmed in the job submission. However, the instructions are stored in the Saved Job Ti...

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System Guide 3-15 Printing Copying and saving jobs to CD For jobs saved to a CD-R/W, the Save Facility calls the PM Library to copy or save the jobs. However, move job is not supported. The user can specify CD-RW as the Save Output Destination in t...

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3-16 System Guide Printing display of the saved image, that is a Display Resolution Image (DRI). The Job Preview provides a menu offering the user a number of features: • Fit the image to page • Rotate the image • Scale the image • Fit the...

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System Guide 4-1 Finishing 4 Finishing The following section contains information about how to use subset finishing and mixed stacking on a printing job. The finishing information below does not apply to Continuous Feed (CF) systems. For CF systems...

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4-2 System Guide Finishing NOTE: Subset finishing can also be performed at the FreeFlow workstation through the Document Scan and Make Ready application. Subset offset (Page Level Jog) The printer has the ability to offset on a page level. This sup...

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System Guide 4-3 Finishing • Current Page Offset: If the current page is to be offset from the previous page, then the PCL separator command must be placed on the current page before any image data. Placement should be within the job/page contro...

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4-4 System Guide Finishing number code corresponds to the following PCL Paper Source programmed in Queue Properties. To program the PCL Paper Source, use the following guidelines: Standard: <ESC>&11H Manual Paper Feed: <ESC>&13H ...

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System Guide 4-5 Finishing • Auto Accept Settings Changes - This mode will automatically update the tray programming on the Xerox FreeFlow Print Server to match what is reported by the Printer. This option is not available on Nuvera C/P. NOTE: ...

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4-6 System Guide Finishing Stacking order The user is able to specify the Output Set Stacking Order by the combination of Output Order (1 to N or N to 1) and the Output Delivery (Face Up/Face Down) selections. These options can be set either at the...

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System Guide 5-1 Fonts 5 Fonts The following information explains how to use and choose fonts for a job. It also covers various resident and non-resident fonts and their availability. How to choose fonts Although document source files can specify a...

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5-2 System Guide Fonts Downloading fonts from the network Downloading commercial fonts from the Network allows fonts to be downloaded to the Xerox FreeFlow Print Server Controller from both Mac or PC platforms. Supported application programs for f...

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System Guide 5-3 Fonts Albertus Italic, Light, MT AntiqueOlive Bold, Compact, Italic, Roman Apple Chancery Arial BoldItalicMT, BoldMT, ItalicMT, MT Blackoak --- Bodoni Bold, BoldItalic, Italic, Poster, Poster Compressed Bookman Demi, Demi Italic, Li...

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5-4 System Guide Fonts FutoMinA101 All Helvetica Helvetica Black, Black Oblique, Bold, Bold Oblique, Oblique, Light, Light Oblique, Condensed, Condensed Bold, Condensed Bold Oblique, Condensed Oblique, Narrow, Narrow Bold, Narrow Bold Oblique, N...

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System Guide 5-5 Fonts PCL resident fonts There are three types of PCL 5e resident fonts that are permanently loaded at the Xerox FreeFlow Print Server controller: • Scalable Intellifont typefaces • LaserJet IV bitmap typefaces • Typefaces tha...

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5-6 System Guide Fonts NOTE: These are the same internal typefaces that are provided with the HP LaserJet 4 printer. Table 5-2. PCL Resident Fonts Font family Typefaces Arial Regular, Bold, Italic, Bold Italic Antique Olive Antique Olive, Bold, Ital...

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System Guide 5-7 Fonts Non-resident fonts There may be many fonts available in your application that are not resident at the Xerox FreeFlow Print Server controller. There are two options for using non-resident fonts to create a document. Downloaded...

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5-8 System Guide Fonts Font substitution A document may require a font that is not available at the Xerox FreeFlow Print Server controller and has not been downloaded with the source file. When the requested font is not available, font substitutio...

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System Guide 6-1 Accounting and Billing 6 Accounting and Billing The following section explains the various accounting log versions that are available for systems configured with accounting and billing capability. It also lists the billing meters f...

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6-2 System Guide Accounting and Billing entries are: Channel Idle Time, Initial JDL, Initial JDE, DJDE Records Read, and Lines Printed. • Version 3.1: This version is similar to Version 3 and includes the same exported values as Version 3, that i...

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System Guide 6-3 Accounting and Billing Accounting structure. For example, Copies Printed, Total Color Pages Printed, etc. • Descriptive data was lost. Quantities shown are correct. This is normally caused by the loss of job-related data in the ...

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6-4 System Guide Accounting and Billing Interrupt Status This field will have the following values: • No Interruption • Interrupted • Interrupt • Interrupt Interrupted Print Server Name This is the name of the Sun platform running the Print S...

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System Guide 6-5 Accounting and Billing •HTML • DocuJob • Internal •Native Start RIP Time Date and time Raster Input Processing (RIP) started. Stop RIP Time Date and time RIP completed. Elapsed RIP Time (seconds) Difference between Stop RIP T...

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6-6 System Guide Accounting and Billing Pages To Print Can be a range (e.g. 5 - 8 or All). If not specified, this field (attribute = value pair) will not appear in the Exported File. Collate Mode Indicates whether to collate output (Yes/No). Copies ...

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System Guide 6-7 Accounting and Billing Finishing Applied X Contains the finisher name (number X=1...10). Medium X, Number Printed A count of the quantity of sheets of medium (number X=1,2,...) (e.g., 25). Medium X, Type The type of medium (number X...

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6-8 System Guide Accounting and Billing Medium X, Weight Density of medium (number X=1,2,...). nn.n g/m². (e.g., 75.0 g/m²). Job Notes window The Job Notes window displays accounting information as well as user information. The following accountin...

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System Guide 6-9 Accounting and Billing View and Print the Billing Report Do the following to view the billing report 1. Select [Administration: Billing...] 2. Select the [Print...] button 3. Select a queue from the Queue drop-down menu 4. Enter the...

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6-10 System Guide Accounting and Billing • Sheets purged by the system for fault recovery or image quality adjustment. Billing meters The Xerox Billing Meter window tracks the time and date of the last meter read and the following Print Billing ...

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System Guide 6-11 Accounting and Billing Region 6 Meter 1: Total impressions to an output destination including Administration Pages. Meter 2: Total impressions for each image of the job up to and including the last sheet of the 10th set. Does not...

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6-12 System Guide Accounting and Billing ...

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System Guide 7-1 Troubleshooting 7 Troubleshooting This section covers the various faults that you may encounter in using the Xerox FreeFlow ® Print Server. Declared faults are those that display a message to indicate a problem. Undeclared faults ...

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7-2 System Guide Troubleshooting Printer fault An indicator appears on the Xerox FreeFlow Print Server user interface when a printer fault occurs and the Printer Faults window appears. The Printer Faults window displays all existing printer faults...

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System Guide 7-3 Troubleshooting • Client Problems: Client problems include job submission problems with no message displayed at the client workstation. • Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do...

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7-4 System Guide Troubleshooting You should see the above since the agent should be inactive most of the time. If you see something other than the above, the agent is not functioning properly. You may take an outload or call Service. Client proble...

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System Guide 7-5 Troubleshooting FreeFlow problems A job is submitted from a FreeFlow client and does not print. If the message, “Warning: cannot open the file xdms/ <filename>.gf/<filename>.tif. Select OK to continue or cancel to stop...

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7-6 System Guide Troubleshooting 1. Log in as root. 2. Kill tcmrpcsvc process 3. Restart tcmrpcsvc process with /opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc from a terminal window to monitor its output message. 4. Start Tape Client user interface in stand-al...

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System Guide 7-7 Troubleshooting 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option. 4. For incorrect characters or text that runs off the page, determine if ...

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7-8 System Guide Troubleshooting log/errorLogs directory. • If any other partition is full, free space on the partition by deleting any unnecessary files. • If only one job is in the printer queue, cancel the job and resubmit as smaller files. ...

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System Guide 7-9 Troubleshooting Gateway problems Gateway logs reveal how the data is being received by the system. /opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway) /opt/XRXnps/log/XLP.Debug.Log /opt/XRXnps/log/Socket.Debug.Log PDL problems If a p...

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7-10 System Guide Troubleshooting • Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper? • Did the PostScript error page list the error as “Decomposition Task Failed” to indicate that the tags and compression formats o...

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System Guide 7-11 Troubleshooting Editor problems For problems with the Editor, diagnostic and troubleshooting should start with the Editor. The following is the command that validates that the Editor is “alive”: ps -ef|grep XRXuiEdit The admin...

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7-12 System Guide Troubleshooting 10. Select [Reset]. Restart Xerox FreeFlow Print Server software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the contro...

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System Guide 7-13 Troubleshooting 3. Check the error page for the words “OFFENDING COMMAND”. The words after this instruct what to do to fix the file. If there is a problem with a job saved to CD, the administrator uses the following: #cdr -1 ...

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7-14 System Guide Troubleshooting status_log The status_log contains information about the attributes of a job once it has been accepted and tracked by the system. The attribute information found in this file is as follows (the sequence and attribu...

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System Guide 7-15 Troubleshooting LP/LPR and the ASCII job tickets The following procedure is used to verify that the attributes and options are correct: 1. Open a terminal and login as root 2. Enter: setenv LD_LIBRARY_PATH/opt/XRXnps/lib 3. Enter: ...

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7-16 System Guide Troubleshooting NOTE: This procedure performs the file check and takes about one minute. The # symbol appears again. If there are problems starting the software, check the console window for messages. Loading XJDC/Unix The Xerox J...

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System Guide 7-17 Troubleshooting Configuring XJDC/Unix The configuration file, CONFIG.TXT found in the directory /opt/ XRXnps/bin/, contains default parameters for the invocation of XJDC. The text file can be edited using any simple text editor. Th...

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7-18 System Guide Troubleshooting available queue is a PostScript queue. Output files Upon compilation of a JSL source file, the XJDC generates the following: • JSL source listing file <filename>.lst or <filename>.LST The filename is ...

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System Guide 7-19 Troubleshooting 4. Select [OK] to close the “Removable Media Manager” window. 5. Now use the floppy [Eject] button to eject the floppy diskette. Remote Services The Xerox FreeFlow Print Server family provides a host of remote s...

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7-20 System Guide Troubleshooting ...

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System Guide 8-1 Hints and Tips 8 Hints and Tips This section describes methods for handling workstation issues, optimizing job performance, and enhancing image quality. General These procedures address workstation display. Disabling the Solaris Scr...

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8-2 System Guide Hints and Tips Color job processing efficiencies The time required to process a job can depend primarily on four variables: • Time for a client workstation to generate the Page Description Language (PDL, i.e. PostScript, HP-PCL,...