Siemens HiPath 500 User Manual

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Communication for the open minded Siemens Enterprise Communications www.siemens.com/open Documentation HiPath 500, HiPath 3000 OpenStage 10 T User Guide ...

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Important information 2 Important information Trademarks Never open the telephone or a key module. Should you en- counter any problems, contact your service personnel. Use only original Siemens accessories. The use of other accessories may be hazard...

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Important information 3 Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • Do not install the telephone in a room where large quantities of dust accumu...

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Contents 4 Contents Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . ...

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Contents 5 Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Forwarding key . . . . . . . . . . . ...

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Contents 6 Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 44 Caller ID suppression. . . . . . . . . . . . . . . . . ....

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Contents 7 Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Fixing problems . . . . . . . . . . . . . . . . . . . . . . . ...

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General information 8 General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea- tures must therefore be individually defined...

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General information 9 Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (...

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Getting to know your OpenStage phone 10 Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments on your OpenStage phone. The user interface of your OpenStage 10 T Properties of your OpenStage...

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Getting to know your OpenStage phone 11 Keys Audio keys Function keys Your OpenStage 10 T features three function keys that can be pro- grammed with functions or station numbers by your service personnel. Depending on how they are programmed, you can...

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Getting to know your OpenStage phone 12 Meaning of LED displays on function keys and DSS keys Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access incoming me...

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Getting to know your OpenStage phone 13 Step by Step Calling functions Your communication system dynamically customizes its extensive range of functions depending on the given situation. You can activate the functions available on your OpenStage 1...

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Step by Step Getting to know your OpenStage phone 14 Using function keys Your service personnel can program the three function keys with frequently used functions. You can activate a function by simply pressing the relevant key (if permit- ted by t...

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Basic functions 15 Step by Step Basic functions Answering calls Your OpenStage phone rings with the tone signal set when an incoming call is received. • When you receive an internal call, your telephone rings once every four seconds (single-tone...

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Step by Step Basic functions 16 Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset...

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Basic functions 17 Step by Step Making calls Dial ^ Lift the handset. j Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy \ Replace the handset. or i...

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Step by Step Basic functions 18 Dialing with DDS keys Prerequisite: Repdial keys are programmed on your phone. S Press the key with a saved number. If the number is saved on the second layer, press the shift key first. Redialing a number The last e...

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Basic functions 19 Step by Step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. if available: S Press the "Rel...

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Step by Step Basic functions 20 Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Prerequisite: The "Consult" key is configured on your phone. S Press the &qu...

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Basic functions 21 Step by Step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. S Press the "Consult" key. The LED flashes. j Enter the number...

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Step by Step Basic functions 22 Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration ...

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Basic functions 23 Step by Step Forwarding key Your service personnel can program the "forwarding" function on a function key on your OpenStage 10 T. This forwarding action can be programmed either "complete- ly" or "incomp...

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Step by Step Basic functions 24 Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarde...

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Basic functions 25 Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned m...

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Step by Step Basic functions 26 Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated att...

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Enhanced phone functions 27 Step by Step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. ^ Lift the handset. )59 Enter the code. j Enter the number of the ringing telephone. Using...

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Step by Step Enhanced phone functions 28 Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door...

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Enhanced phone functions 29 Step by Step Activating the door opener The phone is in idle mode Æ page 13. )89 Enter the code. j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000" (con- tact your service...

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Step by Step Enhanced phone functions 30 Making calls Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). The phone is in idle mode Æ page 13. if available: S Press t...

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Enhanced phone functions 31 Step by Step Configure a speed-dial key You can program the keys 0 to 9 with ten external phone numbers. The phone is in idle mode Æ page 13. )92 Enter the code. ) Press the key shown. j Press the required speed-dial k...

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Step by Step Enhanced phone functions 32 Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system...

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Enhanced phone functions 33 Step by Step Associated dialing/dialing aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. ^ Lift the handset. )67 ...

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Step by Step Enhanced phone functions 34 During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you ...

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Enhanced phone functions 35 Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call Æ page 34 from being signaled by automatic...

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Step by Step Enhanced phone functions 36 Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call ...

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Enhanced phone functions 37 Step by Step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. ^ Lift the handset. j Call the first party. S Press the...

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Step by Step Enhanced phone functions 38 Ending a conference S Press the "Consult" key. The LED flashes. (3 Enter the code. The LED goes out. Removing the ISDN central office party from the conference S Press the "Consult" key....

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Enhanced phone functions 39 Step by Step Recording calls If configured (contact your service personnel for de- tails), you can record an active call. Prerequisite: You are conducting a call. if available: S Press the "Recording" key. The LE...

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Step by Step Enhanced phone functions 40 Transferring a call after a speaker call announcement in a group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, Æ page 62) to announce a ...

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Enhanced phone functions 41 Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Z Wait (approx. 5 seconds) u...

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Step by Step Enhanced phone functions 42 Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). Th...

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Displaying and assigning call charges 43 Step by Step Displaying and assigning call charges Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for ...

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Step by Step Privacy/security 44 Privacy/security Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call- ers are connected to another ...

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Privacy/security 45 Step by Step Caller ID suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating The phone is in idle mod...

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Step by Step Privacy/security 46 Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telep...

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Privacy/security 47 Step by Step Trace call: identifying anonymous callers (not for U.S.) You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 sec- onds after a call. In this case, you sh...

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Step by Step Privacy/security 48 Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access. If a phone user locks his or her phone and...

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Privacy/security 49 Step by Step Saving your PIN Enter a personal code to use the functions • for protecting your phone against unauthorized use Æ page 47 • for using another telephone like your own Æ page 52 • for changing a number Æ pag...

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Step by Step More functions/services 50 More functions/services Appointments function You can configure your phone to call you to remind you about an appointment. You must save the relevant time of the call for this. You can enter a single appointm...

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More functions/services 51 Step by Step Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Transmitted text messages are saved as callback re- quests on OpenStage 10 T as well as o...

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Step by Step More functions/services 52 Editing incoming messages Pay attention to the notes on Æ page 12. Calling the sender ^ Lift the handset. if available: R Press the "Mailbox" key. or (683 Enter the code. A connection is set up to th...

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More functions/services 53 Step by Step Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number...

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Step by Step More functions/services 54 Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated func- tions. The following functions are deleted, if enabled: • Forwarding on ...

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More functions/services 55 Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, c...

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Step by Step More functions/services 56 Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external co...

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More functions/services 57 Step by Step j Wait for the dial tone and enter the code for example, * 97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones. or j Dial the external number...

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Step by Step More functions/services 58 Controlling Connected Computers or Their Programs/Tel. Data Service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, su...

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More functions/services 59 Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunicatio...

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Step by Step More functions/services 60 Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). De...

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More functions/services 61 Step by Step Paging persons (not for U.S., not for HiPath 500) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receiv...

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Step by Step Using team functions 62 Using team functions If configured (consult your service personnel), your tele- phone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a gro...

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Using team functions 63 Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while engaged in an ongoing call. To do this, contact your service person...

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Step by Step Using team functions 64 Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent id...

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Using team functions 65 Step by Step Turning the night service on and off for UCD The phone is in idle mode Æ page 13. *404 Enter the code for "UCD night on". depending on the configuration: ) Press the key shown. or j Enter the station ...

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Step by Step Individual phone configuration 66 Individual phone configuration Adjusting audio settings Adjusting the receiving volume during a call You are conducting a call. + or - Raise or lower the volume. Keep pressing the keys until the desire...

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Testing the phone 67 Step by Step Testing the phone Phone functions, testing You can test your phone’s functionality. The phone is in idle mode Æ page 13. )940 Enter the code. If everything is functioning correctly: • all LEDs on the phone ligh...

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Fixing problems 68 Fixing problems Contact partner in the case of problems Contact your service personnel if a fault persists for more than five min- utes, for example. Troubleshooting Pressed key does not respond Check if the key is stuck. Telephone...

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69 Index Index A Agents .......................................................... 64 Announcement ........................................... 31 Answering machine ................................... 53 call pickup ......................................

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70 Index F Fax details ................................................... 53 Forwarding MSN in CO .............................................. 25 multiple subscriber number (MSN) ..... 25 Forwarding key ..............................................

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71 Index PIN ................................................................ 49 for a telephone ....................................... 47 PIN, saving .................................................. 49 Programming your telephone ....................

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72 Index V Variable call forwarding ............................. 22 Volume keys .......................................................... 11 W Work time ................................................... 64 ...

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Overview of functions and codes 73 Overview of functions and codes The following table lists all available functions. If configured (contact your service person- nel), you can activate functions by entering a code or pressing a function key. Function...

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Overview of functions and codes 74 Call park [ S"Consult")56 0...9 Z \ unpark ^ (56 0...9 Call waiting ^ j internal Z stn busy, wait 5 s Callback save [ S "Callback" delete (58 Z answer (call) ^ Change call volume [...

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Overview of functions and codes 75 Data I/O Service )494 j code Direct Answer ^ Discreet calling (not for HiPath 500) ^ )945 j internal Do not disturb on )97Z off (97Z Door opener entrance phone call ^ or after 30 s ^ j internal open door S&q...

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Overview of functions and codes 76 Microphone deactivate [ S "Microphone" activate [ R "Microphone" Night answer temporary - on )44 j internal Z standard - on )44) Z off (44 Z Phone lock )66j code unlock (66 j code cen...

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Overview of functions and codes 77 Second call end 1st call, accept 2nd call \ ^ Call waiting S"Consult")55 end, resume first call 1x or 2x T"Consult" prevent automatic camp-on (490 Z allow automatic camp-on )490 Z camp...

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Overview of functions and codes 78 Transfer call [ S"Consult"j stn no. \ after a speaker call announcement in a group [ S"Consult" )80 j group Z [ \ Trunk flash (not for HiPath 500) ^ S"Consult")51j UCD Log on at...

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Copyright © Siemens Enterprise Communications GmbH & Co. KG Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U121-2-7619 The informa...