PANASONIC KX-FC962FX Operating Instructions Manual

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[Page 1] Panasonic KX-FC962FX

Please read these operating instructions before using the unit and save for future reference. This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service of your service provider. Operating Instru...

[Page 2] Panasonic KX-FC962FX

Table of Contents 2 1. Table of Contents 1. Installation and Quick Start Accessories 1.1 Included accessories..........................4 1.2 Accessory information ........................5 Cordless Handset 1.3 Battery installation / replacement ......

[Page 3] Panasonic KX-FC962FX

Table of Contents 3 Remote Operation 8.3 Using the answering machine with the cordless handset ..............................57 8.4 Operating from a remote location.....60 8.5 Pager call..........................................61 9. Programmable Fe...

[Page 4] Panasonic KX-FC962FX

4 1. Installation and Quick Start 1 Installation and Quick Start 1.1 Included accessories *1 Part numbers are subject to change without notice. Note: L If any items are missing or damaged, contact the place of purchase. L Save the original carton and...

[Page 5] Panasonic KX-FC962FX

5 1. Installation and Quick Start 1.2 Accessory information 1.2.1 Available accessories *1 Use only the included or specified recording paper. Using other recording paper may affect print quality and/or cause excessive wear to the thermal head. Mode...

[Page 6] Panasonic KX-FC962FX

6 1. Installation and Quick Start Cordless Handset 1.3 Battery installation / replacement 1.3.1 Installing the batteries 1 Insert the batteries negative (T) terminal first. 2 Close the battery cover. 1.3.2 Replacing the batteries If 7 flashes even ...

[Page 7] Panasonic KX-FC962FX

7 1. Installation and Quick Start Connecti ons a nd Set up 1.4 Connections Important: L The unit will not function when there is a power failure. To make calls in emergency situations, you should connect a telephone that can function during a pow...

[Page 8] Panasonic KX-FC962FX

8 1. Installation and Quick Start 1.5 Battery charge Place the cordless handset on the charger for about 7 hours before initial use. When charging, the battery icon is shown as follows. When the batteries are fully charged, 5 remains on the displa...

[Page 9] Panasonic KX-FC962FX

9 1. Installation and Quick Start 1.6 Recording paper A Open the top cover by pressing the top cover release button (1). B Install the recording paper. C Insert the leading edge of the paper into the opening above the thermal head (1). D Pull the p...

[Page 10] Panasonic KX-FC962FX

10 1. Installation and Quick Start Quick St art 1.7 Fax sending / Copying A Open the document feeder tray. B Adjust the document guides (1), and insert the document FACE DOWN. C To send a fax: Dial the fax number and press {FAX/START}. To make a co...

[Page 11] Panasonic KX-FC962FX

11 1. Installation and Quick Start 1.9 Answering machine 1.9.1 Recording your own greeting message A Press {MENU}. B Press {#}, then {5}{5}. C Press {A} or {B} to select “RECORD”. D Press {SET}. E Lift the handset, then speak clearly after a lo...

[Page 12] Panasonic KX-FC962FX

2. Important Instructions 12 2 Import ant Instru ctionsImport ant safety instruc tions 2.1 Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or person...

[Page 13] Panasonic KX-FC962FX

2. Important Instructions 13 L Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in these operating instructions. L Only use the included charger to ch...

[Page 14] Panasonic KX-FC962FX

2. Important Instructions 14 2.3 For best performance Battery charge L Place the cordless handset on the charger for about 7 hours before initial use. L For details, see page 8. Operating distance and noise L The base unit and cordless handset use ...

[Page 15] Panasonic KX-FC962FX

3. Preparation 15 3 Preparation 3.1 Location of Controls 3.1.1 Base unit A {CALLER ID} L To use Caller ID features (page 35, 36). B {STOP} L To stop an operation or programming session. L To erase a character/number (page 22). Press and hold to era...

[Page 16] Panasonic KX-FC962FX

3. Preparation 16 L To adjust volume (page 19). L To access the phonebook (page 29). S {SET} L To store a setting during programming. T {MENU} L To initiate or exit programming. U {LOWER} L To select stations 6-10 for the one-touch dial feature (pag...

[Page 17] Panasonic KX-FC962FX

3. Preparation 17 3.2 Display descriptions of the cordless handset Display icons Various icons appear on the cordless handset display to indicate the current status of the unit. Finding the Cont rols 3.3 Overview 3.3.1 Base unit 3.3.2 Cordless hand...

[Page 18] Panasonic KX-FC962FX

3. Preparation 18 3.4 Turning the cordless handset power ON/OFF 3.4.1 Power ON Press {ih} for about 1 second. L The display will change to the standby mode. 3.4.2 Power OFF Press {ih} for about 2 seconds. L The display will go blank. Vo lu m e 3.5 A...

[Page 19] Panasonic KX-FC962FX

3. Preparation 19 3.6 Adjusting base unit volume Ringer volume While the unit is idle, press {A} or {B}. L If any documents are in the document entrance, you cannot adjust the volume. Confirm that there are no documents in the entrance. To turn t...

[Page 20] Panasonic KX-FC962FX

3. Preparation 20 3 Press {A} or {B} repeatedly to display the desired setting. – “TONE” (default): For tone dial service. – “PULSE”: For rotary pulse dial service. 4 Press {SET}. L The next feature will be displayed. 5 Press {MENU} . 3....

[Page 21] Panasonic KX-FC962FX

3. Preparation 21 Example: 10 August, 2005 Press {1}{0} {0}{8} {0}{5}. D:10/M:08/Y:05 TIME: |00:00 5 Enter the current hour/minute by selecting 2 digits for each. Press {*} repeatedly to select “AM”, “PM”, or 24-hour time entry. L When neit...

[Page 22] Panasonic KX-FC962FX

3. Preparation 22 Note: L To enter another character that is located on the same dial key, press {>} to move the cursor to the next space. To enter your logo Example: “BILL” 1. Press {2} 2 times. LOGO=|B 2. Press {4} 3 times. LOGO=B|I 3. Pre...

[Page 23] Panasonic KX-FC962FX

3. Preparation 23 3.10 Your fax number Your fax number will be printed on the top of each page sent from your unit. 1 Press {MENU} . SYSTEM SETUP PRESS [()] 2 Press {<} or {>} repeatedly to display the following. YOUR FAX NO. PRESS SET 3 Pres...

[Page 24] Panasonic KX-FC962FX

4. Telephone 24 4 TelephoneMaking and Answering Cal ls 4.1 Making phone calls 4.1.1 With the cordless handset 1 Lift the cordless handset and press {C} or {s}. 2 Dial the telephone number. 3 When finished talking, press {ih} or place the cordless h...

[Page 25] Panasonic KX-FC962FX

4. Telephone 25 7. Select “Save”, then press {>}. 8. Press {ih}. Voice enhancer You can change the tone quality of the receiver while you are on a call. 3 settings are available. 1. Press {j/OK} during a call. 2. Select “Voice Enhancer”, ...

[Page 26] Panasonic KX-FC962FX

4. Telephone 26 4.2 Answering phone calls 4.2.1 With the cordless handset 1 Lift the cordless handset and press {C} or {s} when the unit rings. 2 When finished talking, press {ih} or place the cordless handset on the charger. Note: L You can also a...

[Page 27] Panasonic KX-FC962FX

4. Telephone 27 Automatic Diallin g 4.4 Cordless handset phonebook The cordless handset phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers to the phonebook, assign each phonebook item to th...

[Page 28] Panasonic KX-FC962FX

4. Telephone 28 To search for a name by first character (index search) 1. Press {k}, then press {R}. 2. Select “Index Search”, then press {>}. 3. Select the character entry mode that contains the character you are searching for, and press {...

[Page 29] Panasonic KX-FC962FX

4. Telephone 29 4.5 Base unit phonebook The base unit phonebook allows you to make calls without having to dial manually. You can store 100 names and telephone numbers to the phonebook. L You can also send faxes using the base unit phonebook (pag...

[Page 30] Panasonic KX-FC962FX

4. Telephone 30 3 Press {MENU} . 4 Press {#}. L To cancel erasing, press {STOP}. 5 Press {SET}. Another method to erase a stored item 1. Press {>}. 2. Press {A} or {B} repeatedly to display the desired item. 3. Press {ERASE}. 4. Press {SET}. 4.6 ...

[Page 31] Panasonic KX-FC962FX

4. Telephone 31 2. Select the desired station key. For station 1: Press station 1, press {A} or {B} repeatedly to select “DIAL MODE”, then press {SET}. For stations 2–5: Press one of the station keys. For stations 6–10: Press {LOWER}, then p...

[Page 32] Panasonic KX-FC962FX

4. Telephone 32 4.7.1 Cordless handset: Setting night mode ON/OFF 1. Press {j/OK}. 2. Select “Handset Setup”, then press {>}. 3. Select “Ringer Setup”, then press {>}. 4. Select “Night Mode”, then press {>}. 5. Select “On/Off�...

[Page 33] Panasonic KX-FC962FX

4. Telephone 33 5. Press {A} or {B} repeatedly to select “ON” or “OFF” (default), then press {SET}. 6. Press {MENU}. Note: L When the night mode is turned ON, “[N]” is displayed. Setting the start and end time for night mode 1. Press {...

[Page 34] Panasonic KX-FC962FX

4. Telephone 34 may not be received properly. Consult your PBX supplier. L If the unit cannot receive caller information, the following will be displayed (For Caller ID users only): “OUT OF AREA”/“Out of Area”: The caller dialled from an ...

[Page 35] Panasonic KX-FC962FX

4. Telephone 35 4.9 Viewing and calling back using caller information You can easily view caller information and call back. Important: L Calling back will not be possible if the caller information does not include a telephone number. 4.9.1 With ...

[Page 36] Panasonic KX-FC962FX

4. Telephone 36 4.10 Editing a caller’s telephone number before calling back 4.10.1 With the cordless handset 1 Press {j/OK}. 2 Select “Caller List”, then press {>}. 3 Press {e} or {v} repeatedly to display the desired item. 4 To erase a ...

[Page 37] Panasonic KX-FC962FX

4. Telephone 37 3. Press {<}. L To cancel erasing, press {STOP} 2 times. 4. Press {SET}. L To erase other items, repeat steps 2 to 4. 5. Press {STOP}. Another method to erase a specific caller information 1. Press {CALLER ID}. 2. Press {A} or {B}...

[Page 38] Panasonic KX-FC962FX

4. Telephone 38 4.12.2 Into the base unit phonebook 1 Press {CALLER ID}. 2 Press {A} or {B} repeatedly to display the desired item. 3 Press {MENU} . 4 Press {>}. L If you do not need to edit the name, skip to step 6. 5 If a name is required, en...

[Page 39] Panasonic KX-FC962FX

5. Fax 39 5FaxSending Faxes 5.1 Sending a fax manually 1 Open the document feeder tray (1), then adjust the width of the document guides (2) to fit the actual size of the document. 2 Insert the document (up to 10 pages) FACE DOWN until a single be...

[Page 40] Panasonic KX-FC962FX

5. Fax 40 5.2 Documents you can send Minimum document size Maximum document size Effective scanning area L Shaded area will be scanned. Document weight L Single sheet: 45 g/m 2 to 90 g/m 2 L Multiple sheets: 60 g/m 2 to 80 g/m 2 Note: L Remove cli...

[Page 41] Panasonic KX-FC962FX

5. Fax 41 5.3 Sending a fax using the base unit phonebook / one-touch dial Before using this feature, store the desired names and telephone numbers into the base unit phonebook (page 29) or one-touch dial (page 30). 1 Open the document feeder tr...

[Page 42] Panasonic KX-FC962FX

5. Fax 42 5.4 Broadcast transmission By storing base unit phonebook items (page 29) or one-touch dial (page 30) into the broadcast memory, you can send the same document to multiple parties (up to 20). Your programmed items will remain in the br...

[Page 43] Panasonic KX-FC962FX

5. Fax 43 3 Press {BROADCAST}. L The document will be fed into the unit and scanned into memory. The unit will then send the data to each party, calling each number sequentially. L After transmission, the stored document will be erased from memor...

[Page 44] Panasonic KX-FC962FX

5. Fax 44 Receiving Faxes 5.5 Selecting the way to use your fax machine Depending on your situation, select the way you prefer to use your fax machine. Auto receive – Use as a telephone answering machine and/or fax (TAM/FAX mode) – Use only as...

[Page 45] Panasonic KX-FC962FX

5. Fax 45 5.7.2 Use as a telephone and/or fax (TEL/FAX mode) Your situation You want to answer phone calls yourself and receive faxes automatically without rings. Setup Set the fax machine to TEL/FAX mode (page 47) by pressing {AUTO ANSWER} repeat...

[Page 46] Panasonic KX-FC962FX

5. Fax 46 5.8 Receiving a fax manually – Auto answer OFF 5.8.1 Activating TEL mode 1 Make sure feature #73 is set to “TEL” beforehand (page 66). 2 Press {AUTO ANSWER} repeatedly to display the following. TEL MODE L The {AUTO ANSWER} indicat...

[Page 47] Panasonic KX-FC962FX

5. Fax 47 activation is turned ON beforehand (feature #41 on page 65). The default setting is ON. To stop receiving Press {STOP}. 5.8.2 Activating TEL/FAX mode 1 Make sure feature #73 is set to “TEL/FAX” beforehand (page 66). 2 Press {AUTO ANSW...

[Page 48] Panasonic KX-FC962FX

5. Fax 48 5.9 Receiving a fax automatically – Auto answer ON 5.9.1 Activating TAM/FAX mode 1 Make sure feature #77 is set to “TAM/FAX” beforehand (page 67). 2 Press {AUTO ANSWER} repeatedly to display the following. TAM/FAX MODE L The {AUTO...

[Page 49] Panasonic KX-FC962FX

5. Fax 49 messages (page 60), you will know that there are no messages when the unit rings for the 3rd time. You can then hang up without being charged for the call. Answering calls with an extension telephone When answering a call after the gree...

[Page 50] Panasonic KX-FC962FX

5. Fax 50 5.10 Receive polling (retrieving a fax placed on another fax machine) This feature allows you to retrieve a document from another compatible fax machine. Therefore you pay for the call. Make sure that no documents are fed into your uni...

[Page 51] Panasonic KX-FC962FX

5. Fax 51 5 Press {SET}. L To program other parties, repeat steps 4 to 5. 6 Press {STOP} to exit the program. Note: L If there is no space to store new items, “LIST FULL” is displayed in step 3 or step 5. Erase unnecessary items. To display th...

[Page 52] Panasonic KX-FC962FX

6. Distinctive Ring 52 6 Distinctive RingDistinctive Ring 6.1 Distinctive Ring service from your phone company The Distinctive Ring service is a service offered by your local telephone company. This service provides several telephone numbers for ...

[Page 53] Panasonic KX-FC962FX

6. Distinctive Ring 53 6.4 Programming the ring pattern assigned for fax L Keep the front cover page open for button locations. 1 Set feature #31 to “ON” (page 52). 2 Press {MENU} . 3 Press {#}, then {3}{2}. 4 Press {A} or {B} repeatedly to sel...

[Page 54] Panasonic KX-FC962FX

7. Copy 54 7 CopyCopying 7.1 Making a copy 1 Open the document feeder tray (1), then adjust the width of the document guides (2) to fit the actual size of the document. 2 Insert the document (up to 10 pages) FACE DOWN until a single beep is heard ...

[Page 55] Panasonic KX-FC962FX

8. Answering Machine 55 8 Answering M achineGreeting 8.1 Recording your greeting message You can record your own greeting message for TAM/FAX mode, for a maximum of 16 (default) or 60 seconds in length. We recommend you record a message of less t...

[Page 56] Panasonic KX-FC962FX

8. Answering Machine 56 Incoming Messages 8.2 Listening to recorded messages with the base unit When the unit has recorded new voice messages: –The {AUTO ANSWER} indicator will flash when the auto answer setting is turned ON. – The total num...

[Page 57] Panasonic KX-FC962FX

8. Answering Machine 57 Remote Operation 8.3 Using the answering machine with the cordless handset Helpful hints: L To activate TAM/FAX mode with the cordless handset, see page 48. 8.3.1 Recording your greeting message 1 Press {j/OK}. 2 Select �...

[Page 58] Panasonic KX-FC962FX

8. Answering Machine 58 Note: L The greeting message is not erased. To call back (Caller ID service users only) If caller information was received for the call, you can call the caller back while listening to a message. 1. Press {j/OK} during playb...

[Page 59] Panasonic KX-FC962FX

8. Answering Machine 59 2. Select “Answer System”, then press {>}. 3. Select “Settings”, then press {>}. 4. Select “Number of Rings”, then press {>}. 5. Select the desired setting, then press {>}. 6. Press {ih}. Note: L You c...

[Page 60] Panasonic KX-FC962FX

8. Answering Machine 60 8.4 Operating from a remote location You can call your unit from a remote location and access the answering machine. Important: L Activate the remote operation feature by setting the remote operation ID beforehand (feature #1...

[Page 61] Panasonic KX-FC962FX

8. Answering Machine 61 mode depending on the setting of feature #73 (page 66). L You cannot return to TAM/FAX mode in the same call. To turn ON the auto answer setting 1. Call your unit and wait for 10 rings. L A beep will sound. 2. Enter the remo...

[Page 62] Panasonic KX-FC962FX

9. Programmable Features 62 9 Progra mmable FeaturesBase Unit 9.1 Base unit programming 9.1.1 Programming basic features 1 Press {MENU} . 2 Select the feature you wish to program. Press {<} or {>} repeatedly to display the desired feature. L...

[Page 63] Panasonic KX-FC962FX

9. Programmable Features 63 9.2 Basic features Code #01: Setting the date and time SET DATE & TIME PRESS SET See page 20 for details. Code #02: Setting your logo YOUR LOGO PRESS SET See page 21 for details. Code #03: Setting your fax number YOUR ...

[Page 64] Panasonic KX-FC962FX

9. Programmable Features 64 9.3 Advanced features Code #22: Setting the journal report to print automatically AUTO JOURNAL =ON [±] “ON” (default): The unit will print a journal report automatically after every 30 new fax transmissions and rec...

[Page 65] Panasonic KX-FC962FX

9. Programmable Features 65 See page 52 for details. Code #32: Setting the ring pattern for fax (Distinctive Ring feature) FAX RING PATTERN RING=B–D [±] See page 53 for details. Code #35: Setting the night mode NIGHT MODE PRESS SET See page 32 fo...

[Page 66] Panasonic KX-FC962FX

9. Programmable Features 66 5. Enter your code (2–4 digits) using the dial keys 0–9 and {*}. L The default code is “@0”. 6. Press {SET}. 7. Press {MENU}. Note: L To use this feature, connect the extension telephone to a wall jack on the sam...

[Page 67] Panasonic KX-FC962FX

9. Programmable Features 67 Code #77: Changing the receiving mode in the auto answer setting AUTO ANSWER =TAM/FAX [±] “TAM/FAX” (default): Telephone Answering Machine/Fax mode (page 48) “FAX ONLY”: FAX only mode (page 49) Code #78: Changin...

[Page 68] Panasonic KX-FC962FX

9. Programmable Features 68 – {4}: “4” – {5}: “5” – {6}: “6” – {7}: “7” {#}{1}{0} Message recording time – {1}: “1 MINUTE” – {2}: “GREET ONLY” – {3}: “3 MINUTES” (default) {#}{1}{1} Remote operation ID L Ente...

[Page 69] Panasonic KX-FC962FX

9. Programmable Features 69 {#}{6}{7} Call screening – {1}: “ON” (default) – {2}: “OFF” {#}{7}{0} Pager call – {1}: “ON” – {2}: “OFF” (default) L See page 61 for details. {#}{7}{2} Recall time – {0}: “80msec” – {1}: �...

[Page 70] Panasonic KX-FC962FX

9. Programmable Features 70 Cordless hands et 9.5 Cordless handset programming L When customising, the current item or setting is indicated by ). Using the base unit PIN Menu Sub-menu Sub-menu 2 Default setting Page “Time Settings”“Set Date &a...

[Page 71] Panasonic KX-FC962FX

9. Programmable Features 71 Note: L Up to 3 menu items can be displayed at a time. To select a menu item not shown on the current page, scroll up or down by pressing the navigator key, {e} or {v}, respectively. FC962FX-PFQX2294ZA-en.book Page 71 F...

[Page 72] Panasonic KX-FC962FX

9. Programmable Features 72 9.5.1 Programmable functions Helpful hints: L To exit programming, press {ih} at any time. 9.5.2 Alarm Setting alarm An alarm will sound for 3 minutes at the set time once or daily. Set the date and time beforehand (page...

[Page 73] Panasonic KX-FC962FX

9. Programmable Features 73 L If “Handset Number” is selected and the current cordless handset number is 2, “[2]” is displayed. Changing the display language 1. Press {j/OK}. 2. Select “Handset Setup”, then press {>}. 3. Select “Di...

[Page 74] Panasonic KX-FC962FX

9. Programmable Features 74 Resetting the cordless handset to its default settings 1. Press {j/OK}. 2. Select “Handset Setup”, then press {>}. 3. Select “Other Options”, then press {>}. 4. Select “Reset Handset”, then press {>}....

[Page 75] Panasonic KX-FC962FX

9. Programmable Features 75 Storing/changing emergency numbers These settings determine which telephone numbers can be dialled while the call bar feature is ON (page 73). 1. Press {j/OK}. 2. Select “Base Unit Setup”, then press {>}. 3. Ente...

[Page 76] Panasonic KX-FC962FX

9. Programmable Features 76 7. Press {ih}. Resetting cordless handset programming that uses the base unit PIN Cordless handset programming that uses the base unit PIN will be reset (page 70). 1. Press {j/OK}. 2. Select “Base Unit Setup”, then p...

[Page 77] Panasonic KX-FC962FX

10. Multi-unit Operation 77 10 Multi-unit Op erationAdditional Units 10.1 Operating additional units 10.1.1 Additional cordless handsets Up to 6 cordless handsets can be registered to a single base unit. Additional cordless handsets, for example,...

[Page 78] Panasonic KX-FC962FX

10. Multi-unit Operation 78 6 Wait until “Enter Base PIN” is displayed, then enter “0000” (default base unit PIN), then press {j/OK}. L If you changed the PIN, enter it (page 75). L When the cordless handset has been registered successfull...

[Page 79] Panasonic KX-FC962FX

10. Multi-unit Operation 79 5. Select “Repeater Mode”, then press {>}. 6. Select “On” or “Off” (default), then press {>}. 7. Press {ih}. Note: L After turning repeater mode ON/OFF, you will not be able to make or receive calls for...

[Page 80] Panasonic KX-FC962FX

10. Multi-unit Operation 80 When finished talking, press {ih} or place the cordless handset on the charger. Base unit: When finished talking, press {SP-PHONE}, {INTERCOM} or replace the handset. Example: When the base unit calls cordless handset 1...

[Page 81] Panasonic KX-FC962FX

10. Multi-unit Operation 81 If the transferred call is not answered within 60 seconds, the cordless handset 1 will ring again. Press {INT} to return to the outside call. 10.4.2 From the base unit to a cordless handset Example: When the base unit t...

[Page 82] Panasonic KX-FC962FX

10. Multi-unit Operation 82 10.5 Copying cordless handset phonebook items Phonebook items (page 27) can be copied from the cordless handset to the phonebook of another cordless handset. Copying a stored item 1. Find the desired item (page 27), the...

[Page 83] Panasonic KX-FC962FX

11. Useful Information 83 11 Useful Inform ation 11.1 Available character entries for the cordless handset The cordless handset dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available c...

[Page 84] Panasonic KX-FC962FX

11. Useful Information 84 L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) FC962FX-PFQX2294ZA-en.book Page 84 Friday, A...

[Page 85] Panasonic KX-FC962FX

11. Useful Information 85 11.2 Wall mounting the charger 1 Connect the AC adaptor. 2 Drive the screws (1) into the wall using the wall template as a guide, then mount the charger securely on the screws. L Fasten the AC adaptor cord around the hoo...

[Page 86] Panasonic KX-FC962FX

12. Help 86 12 Help 12.1 Error messages – Reports If a problem occurs during fax transmission or reception, one of the following messages will be printed on the sending and journal reports (page 39). Message Code Cause & Solution COMMUNICATION...

[Page 87] Panasonic KX-FC962FX

12. Help 87 12.2 Error messages – Base unit display If the unit detects a problem, one or more of the following messages will appear on the display. Display Cause & Solution “BUSY” L The cordless handset is in use. L The cordless handset yo...

[Page 88] Panasonic KX-FC962FX

12. Help 88 “REMOVE DOCUMENT” L The document is jammed. Remove the jammed document (page 96). L Press {STOP} to eject the jammed document. “SERIAL ERROR” L There is something wrong with the unit and the base unit will not work. Contact our ...

[Page 89] Panasonic KX-FC962FX

12. Help 89 Troubleshooting 12.3 When a function does not work, check here If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the po...

[Page 90] Panasonic KX-FC962FX

12. Help 90 12.3.3 Cordless handset The base unit beeps. L The recording paper has run out. Press {STOP} to stop the beeps and install recording paper (page 9). L The unit has recorded new voice messages. Press {STOP} to stop the beeps and listen t...

[Page 91] Panasonic KX-FC962FX

12. Help 91 Static, sound cuts in/out, fades. Interference from other electrical units. L Move the cordless handset and the base unit away from other electrical appliances. L Move closer to the base unit. Noise is heard during a call. L You are u...

[Page 92] Panasonic KX-FC962FX

12. Help 92 12.3.4 Fax – sending 12.3.5 Fax – receiving Problem Cause & Solution I cannot send documents. L The telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 7). L The other party’s fax ma...

[Page 93] Panasonic KX-FC962FX

12. Help 93 12.3.6 Copying 12.3.7 Answering machine The printing quality is poor. L The thermal head is dirty. Clean it (page 97). L Adjust the print contrast using feature #59 (page 66). L If documents can be copied properly, the unit is working no...

[Page 94] Panasonic KX-FC962FX

12. Help 94 12.3.8 If a power failure occurs L The unit will not function. L The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. L Fax transmis...

[Page 95] Panasonic KX-FC962FX

12. Help 95 Jams 12.4 Recording paper jams 1 Open the top cover by pressing the top cover release button (1). 2 Pull the cutter release lever (1) forward. L The paper cutter will be released. 3 Remove the recording paper. 4 Cut off the wrinkled port...

[Page 96] Panasonic KX-FC962FX

12. Help 96 12.5 Document jams – sending 1 Open the top cover by pressing the top cover release button (1) and remove the jammed document carefully (2). 2 Close the top cover securely by pushing down on both sides. Note: L Do not pull out the j...

[Page 97] Panasonic KX-FC962FX

12. Help 97 5 Close the top cover securely by pushing down on both sides. 12.7 Thermal head cleaning If smudges or black/white lines appear on a copied/received document, check whether there is dust on the thermal head. Clean it to remove the du...

[Page 98] Panasonic KX-FC962FX

12. Help 98 5 Install the recording paper and close the top cover securely by pushing down on both sides (see page 9 for details). FC962FX-PFQX2294ZA-en.book Page 98 Friday, August 26, 2005 9:05 PM ...

[Page 99] Panasonic KX-FC962FX

13. General Information 99 13 General InformationPrinted Repo rts 13.1 Reference lists and reports (Base unit only) You can print out the following lists and reports for your reference. “SETUP LIST”: provides you with the current settings of th...

[Page 100] Panasonic KX-FC962FX

13. General Information 100 Specifications 13.2 Specifications 13.2.1 Base unit ■ Applicable lines: Public Switched Telephone Network ■ Document size: Max. 216 mm in width, Max. 600 mm in length ■ Effective scanning width: 208 mm ■ Recording ...