Hewlett-Packard P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade Maintenance Manual

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Summary of Contents:

[Page 1] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

HP Tower Server tc3100 Operations and Maintenance Guide Online Version: 1.1 December 2002 ...

[Page 2] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

ii Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fit...

[Page 3] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

iii Contents 1 Controls and Indicators ......................................................................................................................... 1 Front Panel ..........................................................................

[Page 4] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Contents iv Upgrading the Firmware..................................................................................................................... 32 Reinstalling the NOS ..........................................................................

[Page 5] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Contents v 'Operating System Not Found' Message Appears................................................................................. 68 Server Stops or Hangs While Starting Up.............................................................

[Page 6] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

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[Page 7] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

1 1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the HP Server tc3100. Front Panel The front panel of the HP Server tc3100 provides the controls and indicators commonly used when ope...

[Page 8] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Controls and Indicators 2 Table 1-1. Control Panel Switches and Indicators Control/Indicator Description Power On/Off/Sleep Button The power switch turns the HP server power On or Off. If sleep states are available, it also transitions betwe...

[Page 9] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Controls and Indicators 3 Table 1-2. Backup Tape Drive LED Codes Left LED Right LED Definition Off Off No Power On Off Cartridge Loaded, but No activity Flashing* Off Cartridge Loaded and Active Pulsing** Off Loading/Unloading/Ejectin...

[Page 10] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Controls and Indicators 4 Table 1-4. Hot Swap Hard Drive LED Indicators Status LED Activity Status LED · Off: Normal or unit not powered · Off: Normal · Green (solid): - Normal and under power · - I/O activity · Green (flashing): ...

[Page 11] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Controls and Indicators 5 Table 1-5. LAN Port (RJ45) LED Indicators Indicator Definition LAN Speed LED This LED is the LAN speed indicator. · Steady amber indicates the LAN is operating at 100 Mbps LAN speed. · Off indicates the LAN is o...

[Page 12] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Controls and Indicators 6 Connecting Power to Multiple-Server Configurations The HP Server temporarily draws a large "inrush current" when first connected to an AC power source. The inrush current is much greater than the server's ...

[Page 13] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

7 2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) for Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 No...

[Page 14] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 2 External Connectors 8 Parallel Port 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledge b 2 Data bit 06 11 Busy 3 Data ...

[Page 15] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 2 External Connectors 9 Standard Video The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual provided with your monit...

[Page 16] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 2 External Connectors 10 Standard LAN 81 GRN LED YEL LED Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power (+5 V dc) 5 Clock signal 6-8 Not used ...

[Page 17] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

11 3 Installing and Configuring Opening and Closing the HP Server tc3100 This section describes how to open and close the front bezel, lower bezel, and side panel of the HP Server tc3100. WARNING Before opening the server, always disconnect th...

[Page 18] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 12 Opening the Upper Bezel You need to open the upper bezel to remove and replace the flexible disk drive and CD-ROM, or add a tape device. · If you are installing or removing SCSI cold swap hard drives, y...

[Page 19] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 13 Figure 3-3. Lower Bezel (Open) Opening the Side Panel The power supply and fan can be installed and removed through the side panel. The user can also access the CPU system board, memory DIMMs, and all S...

[Page 20] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 14 4. To remove the panel, raise the panel up and out of its track. Mass Storage The HP Server tc3100 comes standard with an IDE CD-ROM and a flexible disk drive with some configuration of SCSI hard disk dr...

[Page 21] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 15 o The optional HP supplied tape drive comes with a 50-to-68-pin adapter to connect to the SCSI connector on the cable used to connect the tape drive. · SCSI Drive Addressing o The drives in the cold ...

[Page 22] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 16 6. PCI slot 5 7. PCI slot 4 8. PCI slot 3 9. PCI slot 2 10. PCI slot 1 11. Embedded LAN For information about booting off of a hard disk connected to an accessory board, see "Installing a Dis...

[Page 23] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 17 Flexible Disk Drive Use the following steps to install a flexible disk drive (FDD): 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power co...

[Page 24] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 18 Figure 3-6. Removing a Hard Disk Drive 6. Gently slide the new drive into the available opening until the eject mechanism clicks. 7. Connect the power and signal cable to the new drive. 8. Close t...

[Page 25] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 19 Figure 3-7. Installing Additional Cabling Installing Optional Internal to External SCSI Cable The HP Server tc3100 can be configured to extend one of its SCSI channels (channel A) to an external SCSI co...

[Page 26] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 20 2. Push the top PCI slot cover from the rear of the chassis to remove it. 3. Connect one end to the free SCSI connector (Channel A) on the system board. See Figure 3-9. 4. Route the cable straight back...

[Page 27] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 21 Removing Cold Swap Hard Drives 1. If the server is operating, log off all users, back up files, and power down the server. 2. Disconnect the power cord and any external cables connected to the server. If...

[Page 28] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 22 Installing Hot Swap Hard Drives Use the following steps to install hot swap hard drives: CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to inst...

[Page 29] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 23 Removing Hot Swap Hard Drives CAUTION You must remove the drive slowly to ensure the drive heads are parked prior to removal. Ensure you follow these instructions carefully to prevent handling damage, suc...

[Page 30] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 24 To ensure you have the correct DIMMs before installation, refer to one of the following for a list of qualified DIMMs: · Technical Reference Label inside the HP Server's side panel · Information ...

[Page 31] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 25 Figure 3-13. DIMM Locations on System Board 5. Spread the two retaining latches outward to accept the DIMM. 6. Remove the HP DIMM from its protective container, handling the module by its edges. If ...

[Page 32] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 26 8. Hold the DIMM at 90 degrees to the system board and press the DIMM firmly and evenly into the slot until the retaining latches close. See 3-15. It is important to hold the DIMM firmly with both hands ...

[Page 33] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 27 Guidelines The HP Server tc3100 supports speeds of 1.13-1.40 GHz with a front side bus (FSB) speed of 133 MHz. For the most recent support information, visit the HP web site http:/www.hp.com and click t...

[Page 34] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 28 Installing a Second Processor This section provides the instructions for installing a second processor and its heatsink on the system board. Figure 3-16 indicates the location of the primary and secondary ...

[Page 35] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 29 Figure 3-17. Removing the Terminator 8. Lift the terminator out of the socket and place it on an anti-static surface or in a container. NOTE Keep the terminator for future use. The terminator must be i...

[Page 36] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 30 Installing the Heatsink Once the processor is installed, the cooling fan-heatsink must be installed on top of the processor. Each processor requires a heatsink, with its cooling fan attached, and a thermal...

[Page 37] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 31 4. Connect the heatsink's cooling fan connector to the 2nd cooling fan connector (CPU 2 Fan) on the system board. See Figure 3-19. CAUTION Failure to connect the cooling fan to its power connector w...

[Page 38] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 32 Firmware and Software Changes This section deals with the firmware changes provided by the HP Server Navigator CD-ROM and the possible reinstalling of the NOS to recognize the second processor. Upgrading...

[Page 39] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 33 Boot Priority The server's boot order should be considered when selecting a boot device. This is especially important if you are installing a board that requires a higher priority in the boot order. T...

[Page 40] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 34 3. Read the documentation included with the accessory board and follow any special instructions. PCI boards must be set to INT A on the board if jumpers are provided. NOTE Adding a PCI-to-PCI bridge boar...

[Page 41] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 35 Figure 3-21. Accessory Slots NOTE Refer to the Readme file, Tested Products List, or Configuration Advisor on your HP Server Navigator CD-ROM for specific slot recommendations for a particular PCI board...

[Page 42] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 36 11. Replace the IO retaining bracket and rotate it to close. 12. Close the PCI card guide retainer if open. 13. Close the side panel. 14. Replace the external cables and power cord. 15. Power up the...

[Page 43] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 37 2. If a LAN cable is provided, you may connect it now or wait until you have verified the HP Server's operation. Uninterruptible Power Supply (UPS) 1. If you have a UPS installed, turn it on. 2....

[Page 44] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 38 Obtaining HP Server Navigator Release History The release history (archive) of the HP Server Navigator CD-ROM provides you with a list in numerical order of the firmware upgrades and software drivers for t...

[Page 45] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 39 BIOS Setup Utility The HP Server (BIOS) Setup Utility is used to configure the following server options: · User Preferences · Security · Configuration · Exit Accessing the Setup Utility The (...

[Page 46] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 40 o Boot Device Ordering - Set the boot order, including bootable boards. o Embedded LAN/USB Settings Ø Embedded LAN – Enable/Disable the embedded LAN. Ø Boot ROM – If enabled, the PXE boot ROM i...

[Page 47] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 41 7. Scroll to System Date field to enter the system date in the field. The dates are entered in the "System Date" field in the same way as the time is entered in the "System Time" fiel...

[Page 48] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 42 4. Press the Enter key to enter a new password or change the old one. A pop-up menu appears titled, "Set Power-On Password." If no password has been entered, the field "Enter new password:...

[Page 49] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 43 3. Select Serial Ports. 4. Select Console Redirection. 5. Set the Com Port Address to 3F8/IRQ 4 (Serial Port A). 6. Select a baud rate. 7. Select console type. 8. Select flow control. 9. Select ...

[Page 50] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 3 Installing and Configuring 44 SCSI Configuration Utility The HP Server uses the Symbios SCSI Configuration Utility to verify or modify the embedded SCSI controller settings for the devices connected to the two SCSI channel connectors o...

[Page 51] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

45 4 Diagnostics When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Server: · Built-...

[Page 52] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 46 No Error Messages Displayed General Checks: 1. All external cables and power cables are firmly plugged in. 2. The power outlet is working. 3. The server and monitor are turned on. (The power-on indicator should be ...

[Page 53] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 47 Table 4-1 describes typical POST text errors and the corrective action you may take to remedy the problem. Table 4-1. POST Error Messages Message Corrective Action Operating system not found · Verify the desired boot...

[Page 54] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 48 7. Turn on power to the server. 8. Press F2 to run the Setup Utility when <F2=Setup> appears. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configurati...

[Page 55] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 49 HP Server DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design, diagnostic software executes simple tests of each hardware component. Usually, such tests ass...

[Page 56] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 50 About Error Messages A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response. When you run a test, it exe...

[Page 57] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 4 Diagnostics 51 · Easy linkage with leading management platforms, including HP OpenView Network Node Manager and Computer Associates' Unicenter TNG and Tivoli products · HP TopTools AutoAlert provides proactive warning of probl...

[Page 58] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

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[Page 59] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

53 5 Error Messages Power-On Self Test (POST) Error Codes Error messages (POST Codes) are encountered if an error condition occurs during the boot process of the HP Server tc3100. All codes and their respective descriptions are listed in the fo...

[Page 60] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 54 Code Description Problem/Solution 0020 ISA initialization problem (This does not apply to tc3100) The ROM on the accessory board is bad or the board has a conflict with a system board reserved resource (address, D...

[Page 61] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 55 Code Description Problem/Solution 0076 Integrated HP NetRAID processor is not responding. (This does not apply to tc3100) This problem will prevent the operation of the Integrated HP NetRAID, if it is enabled. Th...

[Page 62] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 56 Code Description Problem/Solution 0108 Mouse and Keyboard connections reversed POST has detected the mouse and keyboard connections are reversed. To correct this: 1. Turn the server off. 2. Swap the mouse and ...

[Page 63] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 57 Code Description Problem/Solution 0306 Flexible disk drive controller boot error POST has detected a general failure on the integrated flexible disk controller. To verify this: 1. Restart your HP Server. 2. I...

[Page 64] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 58 Code Description Problem/Solution 0500 Hard Disk (primary) controller boot error POST has detected a general failure on the integrated (primary) hard disk controller. To correct this: 1. Restart your HP Server....

[Page 65] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 59 Code Description Problem/Solution 053X Hard Disk drive connection problem (This does not apply to tc3100) (Error code #0530 is the primary channel cable IDE1 and #0531 is the secondary channel cable IDE2) POST...

[Page 66] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 60 Code Description Problem/Solution 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type, or the correct speed. To correct this: 1. If additional memory was just installed in ...

[Page 67] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 61 Code Description Problem/Solution 0901 Integrated LAN enable error The system could not enable the integrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP Server. 2. Disconnect the ...

[Page 68] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 5 Error Messages 62 Code Description Problem/Solution 0B3x Processor Module conflict POST has detected the processor modules installed in the server are not the same type or speed. To correct this: 2. Ensure both processor modules ...

[Page 69] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

6 Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc3100. Be sure to turn off power to the server when cleaning it. Preventative Maintenance Proce...

[Page 70] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting · HP DiagTools Utility - An easy-to-use hardware diagnostic for HP Server verification and rapid troubleshooting. Use this image to copy DiagTools to two (2) flexible diskettes from the HP Server Navigator CD-ROM. · ...

[Page 71] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at:...

[Page 72] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 7. Use only HP-provided drivers for any HP devices used in the HP Server. This includes using HP drivers for the initial installation of any NOS (Network Operating System) that is supported on the specific HP Server. 8...

[Page 73] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 3. Locate and download the latest HP Server BIOS to the PC’s hard drive. Find the file that was downloaded and double-click on the file and follow the instructions to extract the file to the floppy disk. This download...

[Page 74] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting o Incorrect System Configuration 8. Press F2 to run the BIOS Setup Utility. 9. Make any configuration changes required. 10. Choose the Exit option and save the changes to save the configuration and exit the Setup Ut...

[Page 75] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 4. If a disk array controller is being used and the NOS is installed on a hardware array/container, verify that the array/container is in an optimal state by accessing and checking the disk array controller’s setup ut...

[Page 76] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting e. Verify the DC power supply cable connected to the system board. 4. If the fans (system, power supply, and processor heat sink) are not audible and the above steps are verified: a. Disconnect the power cord/s for f...

[Page 77] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting A blinking green power LED indicates the HP Server tc3100 is in a sleep mode. These are basic guidelines for troubleshooting video issues. They are arranged in such an order as to be used progressively. The HP Server sh...

[Page 78] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting Configuration Problems The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is Frequently Lost WARNING There is a danger of explosion if the battery is incorrectly installed. F...

[Page 79] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 8. Examine the printer for a paper jam. 9. Run the printer self-test. Refer to the printer’s manual for instructions. 10. Ensure the correct port setting when configuring the printer. 11. Run the system BIOS Setu...

[Page 80] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting Flexible Disk and Flexible Disk Drive Problems If the HP Server cannot boot from, write to, or format a flexible disk, do the following: 1. Try booting from a known good flexible disk. 2. If there is a bootable CD in...

[Page 81] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 4. After the disk is removed, start the HP Server and try to open the drawer again with the Eject Button or software command. If the drawer still will not open, call HP Customer Support for further assistance before re...

[Page 82] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 2. Ensure that the SCSI boot controller’s BIOS is enabled. Check this from the SCSI Setup Utility. To access this utility, enter CTRL C when a Symbios controller banners on POST or CTRL A when an Adaptec controller ba...

[Page 83] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 2. Run DiagTools and verify: a. SCSI Ids and any relevant switch settings. b. SCSI bus information. 3. If an accessory board was added recently, check for a resource conflict between the new board and an existing a...

[Page 84] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 9. Check the system BIOS version to ensure it is the most recently issued version. The most recent version is listed on HP’s website. 10. Verify the SCSI bus is terminated at both ends. By default, HP Server SCSI con...

[Page 85] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting Contact the HP Customer Support Center for further troubleshooting assistance if needed. Network Interface Card (embedded or PCI) Problems If the HP Server cannot connect to the network and all the LEDs are lit on the NI...

[Page 86] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 6 Troubleshooting 5. If the problem persists, perform previous step 2 and 3 but move the NIC to another slot. 6. Replace the covers; plug in the power cord/s to a power source, and power on the HP Server. If the problem persists, conta...

[Page 87] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

81 7 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: · Use an anti-static wrist strap and a grounding mat, such as those included in th...

[Page 88] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 7 Replacing Parts 82 5. Squeeze the two blue tabs together and pull down slightly to release the latch from the rear panel slots. 6. Unplug the connector and lift out the fan. See Figure 7-1. Figure 7-1. Removing the Chassis Fan 7. ...

[Page 89] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 7 Replacing Parts 83 9. Remove the four screws securing the power supply to the chassis. These are located at the rear of the chassis. See Figure 7-2. 10. Slide the power supply forward and remove it. Figure 7-2. Removing the Power...

[Page 90] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 7 Replacing Parts 84 Battery Use the following steps to replace the battery: WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old batt...

[Page 91] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 7 Replacing Parts 85 10. Power up the server and return it to normal operation. System Board Use the following steps to replace the system board: 1. If the server is operating, log off all users, back up files, and power down the se...

[Page 92] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 7 Replacing Parts 86 14. Remove the replacement system board and any cables from the anti-static shipping container. 15. Place the system board on an anti-static pad and set all jumper connections and settings as recorded during the s...

[Page 93] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

87 8 Parts Identification Exploded View – Covers and Bezels ...

[Page 94] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 88 Exploded View – Drives (Cold Swap) ...

[Page 95] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 89 Exploded View – Drives (Hot Swap) ...

[Page 96] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 90 Exploded View – Power Supply, Fan, I/O Retainer, System Board ...

[Page 97] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 91 Exploded View – Back Plane and PCI Card Guide Assemblies 19 20 21 ...

[Page 98] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 92 Exploded View – System Board ...

[Page 99] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 93 Replaceable Parts List The items in this list and the corresponding item numbers in the respective exploded views apply to both models of the HP Server, except where noted. NOTE The part numbers listed below w...

[Page 100] HP P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Chapter 8 Parts Identification 94 Item No. Description Replacement Exchange 19 Cold Swap Back Plane Assembly P3505-63001 20 PCI Card Guide Assembly P3505-63008 21 Hot Swap Back Plane Assembly TBD 22a PIII/1.13 GHz, CP...