HP Brio 7100 Supplementary Manual

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http://www.hp.com/go/brio Support Details ...

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ii Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitnes...

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iii •Installed new hardware or soft- ware? HP Brio PC “hung” • PC seems frozen • programs do not re- spond • PC stays inactive and cannot be woken up Error Messages • General Protection Fault •Invalid Page Fault PC Behaves Strangel...

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v Contents Registering your HP Brio PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How Do I Register?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8...

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vi Contents ...

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7 1 Registering your HP Brio PC This chapter explains how to register your HP Brio PC. If you register electronically you can get a free screen saver. Registering now will also make access to HP Telephone Support easier, saving valuable time shou...

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8 Registering your HP Brio PC How Do I Register? How Do I Register? Registering your HP Brio PC is necessary in some countries to obtain the HP Telephone Support number, and is a simple process. Registering gives you: • The HP Telephone Support nu...

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9 Registering your HP Brio PC Registering Your HP Brio PC Registering Your HP Brio PC Check “Table 1: Registration Information” on page 8 to make sure that the country you are in requires registration. The easiest and most convenient way to re...

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10 Registering your HP Brio PC Registering Your HP Brio PC 2 Select the Register Now option. Follow the instructions in the Register Now Window to choose the electronic registration method best suited for your computer, then follow the instructions...

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11 Registering your HP Brio PC Registering Your HP Brio PC ...

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12 Registering your HP Brio PC Registering Your HP Brio PC Table 2: Registration Numbers Country Registration Phone Number Canada 208-331-2767 France 01 43 62 34 44 Germany 0180 5 3942 Italy 02 2641 0072 Portugal 01 441 7209 Spain 902 33 44 44 Switz...

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13 2 Telephone Support This chapter explains how to obtain telephone support for your HP Brio PC. You can also find solutions to HP Brio PC technical problems on the Internet by pointing your browser to the HP Brio home page: http://www.hp.com/go/...

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14 Telephone Support Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support The following easy steps will take you through the process of obtaining telephone support: 1 Checking Your Support Entitlement 2 Preparing to Call HP 3 Calling ...

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15 Telephone Support Hewlett-Packard Telephone Support Step 1: Checking Your Support Entitlement First you must check to see if you are entitled to free support. The following table lists the type of problem and the support terms. Table 3: Support A...

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16 Telephone Support Hewlett-Packard Telephone Support 1. Pre-installed hardware means hardware that is pre-installed by Hewlett- Packard only. Hardware pre-installed by third parties or resellers is not included. Compatibility issues related to the...

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17 Telephone Support Hewlett-Packard Telephone Support Step 2: Preparing to Call HP Check the table in “Step 1: Checking Your Support Entitlement” on page 15 to make sure that you are entitled to HP Telephone Support. Before you call HP Telephon...

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18 Telephone Support Hewlett-Packard Telephone Support Step 3: Calling your HP Customer Support Center Once you have completed steps 1 and 2, then you are ready to contact your HP Customer Support Center, which is available during normal office hou...

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19 Telephone Support Hewlett-Packard Telephone Support Table 5: Support Telephone Numbers Country Telephone Number Arabic Countries Refer to local telephone directory Argentina 0800 81030 Australia 61 3 8877 8000 Austria 0660 6386 Belgium (Dutch) 02 ...

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20 Telephone Support Hewlett-Packard Telephone Support Mexico 01-800-4726684 or 01-800-4720684 Netherlands 020 606 8701 New Zealand 64 9 356 6640 Norway 22 11 6299 Philippines (62 21) 350 3408 Poland Refer to local telephone directory Portugal 01 441...

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21 3 Using Remote Support Services This chapter explains the Remote Support Service, which you may have installed on your HP Brio PC. ...

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22 Using Remote Support Services Using Remote Support Services Using Remote Support Services If you have the Remote Support Service on your Brio PC, then you may be able to receive support electronically. Using this feature, your reseller or a custo...

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23 4 Contacting HP This chapter explains how to contact HP. ...

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24 Contacting HP HP Marketing Headquarters HP Marketing Headquarters If you want to contact HP, check your local telephone directory for your nearest HP Sales and Service Office. If you cannot find a convenient HP office, you can write to one of th...

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