HP Pavilion dv9000 Maintenance And Service Manual

[Page 1] HP Pavilion dv9000

Maintenance and Service Guide HP Pavilion dv9000 Notebook PC Document Part Number: 417615-002 September 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identi...

[Page 2] HP Pavilion dv9000

© Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United...

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Maintenance and Service Guide iii Contents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Manage...

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iv Maintenance and Service Guide Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2 3.3 Display Assembly Componen...

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Contents Maintenance and Service Guide v 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2 5.3 Preparin...

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vi Maintenance and Service Guide Contents 6 Specifications AScrew Listing B Backup and Recovery C Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index ...

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Maintenance and Service Guide 1–1 1 Product Description The HP Pavilion dv9000 Notebook PC offers advanced modularity, Intel® Core™ Duo and AMD Mobile Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimed...

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1–2 Maintenance and Service Guide Product Description 1.1 Features ■ The following processors are available, varying by computer model: ❏ Intel Core Duo T7200 (2.00-GHz) ❏ Intel Core Duo T5600 (1.83-GHz) ❏ Intel Core Duo T2250 (1.66-GHz) �...

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Product Description Maintenance and Service Guide 1–3 ■ Integrated 10/100/1000 Gigabit Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack, varying by computer model ■ Integrated high-speed 56K modem with RJ-11 jack...

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1–4 Maintenance and Service Guide Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disasse...

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Product Description Maintenance and Service Guide 1–5 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■...

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1–6 Maintenance and Service Guide Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item Component Function 1 Po...

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Product Description Maintenance and Service Guide 1–7 3 Drive light Blinking: The hard drive or optical drive is being accessed. 4 Wireless switch Turns the wireless feature on or off, but does not create a wireless connection. ✎ A wireless net...

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1–8 Maintenance and Service Guide Product Description The external components on the left side of the computer are shown below and described in Table 1-2. Left-Side Components Table 1-2 Left-Side Components Item Component Function 1 Security cable...

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Product Description Maintenance and Service Guide 1–9 4 Expansion port 3 Connects the computer to an optional expansion product. ✎ The computer has only one expansion port. The term expansion port 3 describes the type of expansion port. 5 R...

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1–10 Maintenance and Service Guide Product Description The external components on the right side of the computer are shown below and described in Table 1-3. Right-Side Components ...

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Product Description Maintenance and Service Guide 1–11 Table 1-3 Right-Side Components Item Component Function 1 USB ports (2) Connect optional USB devices. 2 ExpressCard slot Supports optional ExpressCard/54 cards. 3 Optical drive Reads an optical...

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1–12 Maintenance and Service Guide Product Description The computer keyboard components are shown below and described in Table 1-4. Keyboard Components ...

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Product Description Maintenance and Service Guide 1–13 Table 1-4 Keyboard Components Item Component Function 1 Function keys Execute frequently used system functions when pressed in combination with the fn key. 2 caps lock key Enables caps lock a...

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1–14 Maintenance and Service Guide Product Description The computer top components are shown below and described in Table 1-5. Top Components, Part 1 ...

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Product Description Maintenance and Service Guide 1–15 Table 1-5 Top Components, Part 1 Item Component Function 1 Integrated camera (select models only) Records video and captures still photos. 2 Internal microphones (2, select models only) Recor...

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1–16 Maintenance and Service Guide Product Description The computer top components are shown below and described in Table 1-6. Top Components, Part 2 ...

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Product Description Maintenance and Service Guide 1–17 Table 1-6 Top Components, Part 2 Item Component Function 1 Media button If QuickPlay is not installed and the computer is ■ On, opens the music program or Media menu, which allows you to se...

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1–18 Maintenance and Service Guide Product Description 3 Previous/rewind button When a disc is playing in the optical drive: ■ Plays the previous track or chapter, when pressed once. ■ Rewinds when pressed with the fn key. 4 Play/pause button...

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Product Description Maintenance and Service Guide 1–19 The computer TouchPad components are shown below and described in Table 1-7. TouchPad Components Table 1-7 Touchpad Components Item Component Function 1 TouchPad light Blue: TouchPad is enable...

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1–20 Maintenance and Service Guide Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Battery bay Holds the ...

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Product Description Maintenance and Service Guide 1–21 3 Optical drive Reads an optical disc. 4 Secondary hard drive bay Holds an optional secondary hard drive. Primary hard drive bay Hold the primary hard drive. 5 Vents (6) Enable airflow to cool ...

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1–22 Maintenance and Service Guide Product Description 1.5 Design overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and ...

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Maintenance and Service Guide 2–1 2 Troubleshooting Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because...

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2–2 Maintenance and Service Guide Troubleshooting 2.2 Using the Setup Utility Changing the Language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility,...

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Troubleshooting Maintenance and Service Guide 2–3 Navigating and Selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a ...

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2–4 Maintenance and Service Guide Troubleshooting Restoring Default Settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. I...

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Troubleshooting Maintenance and Service Guide 2–5 The “<F12> to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is th...

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2–6 Maintenance and Service Guide Troubleshooting 2.3 Setup Utility Menus The menu tables in this section provide an overview of Setup Utility options. ✎ Some of the Setup Utility menu listed in this chapter may not be supported by your compute...

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Troubleshooting Maintenance and Service Guide 2–7 Selecting from the System Configuration Menu Table 2-3 System Configuration Menu Select To Do This Language Support Change the Setup Utility language. Embedded WLAN Device Radio Enable/disable an ...

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2–8 Maintenance and Service Guide Troubleshooting Selecting from the Diagnostics Menu Table 2-4 Diagnostics Menu Select To Do This Hard Disk Self Test Run a comprehensive self-test on the hard drive. ✎ On models with two hard drives, this menu o...

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Troubleshooting Maintenance and Service Guide 2–9 2.4 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial Troubleshooting” 2.2 “Flowchart 2.2—No Power, Part 1” 2.3 �...

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2–10 Maintenance and Service Guide Troubleshooting Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2” 2.17 “Flowchart 2.17—Non...

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Troubleshooting Maintenance and Service Guide 2–11 Flowchart 2.1—Initial Troubleshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error mes...

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2–12 Maintenance and Service Guide Troubleshooting Flowchart 2.2—No Power, Part 1 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Rem...

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Troubleshooting Maintenance and Service Guide 2–13 Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Done N Y Power on? Check battery by r...

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2–14 Maintenance and Service Guide Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Reseat AC adapter in computer and at power source. Internal or external AC adapter? Done Done Done Done Pow...

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Troubleshooting Maintenance and Service Guide 2–15 Flowchart 2.5—No Power, Part 4 Y N Continued from “Flowchart 2.4—No Power, Part 3.” Reseat loose components and boards and replace damaged items. Open computer. Loose or damaged parts? ...

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2–16 Maintenance and Service Guide Troubleshooting Flowchart 2.6—No Video, Part 1 A N Stand-alone or docking device? No video. Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if a...

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Troubleshooting Maintenance and Service Guide 2–17 Flowchart 2.7—No Video, Part 2 Y N Continued from “Flowchart 2.6—No Video, Part 1.” Done Adjust external monitor display. Video OK? Adjust display brightness. Video OK? Video OK? Done Don...

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2–18 Maintenance and Service Guide Troubleshooting Flowchart 2.8—Nonfunctioning Docking Device (if applicable) Y N Reseat power cord in docking device and power outlet. N Check voltage setting on docking device. Reset monitor cable connector a...

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Troubleshooting Maintenance and Service Guide 2–19 Flowchart 2.9—No Operating System (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” Reseat power cord in docking device and power out...

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2–20 Maintenance and Service Guide Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 Go to “Flowchart 2.17—Nonfunctioning Device.” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.11�...

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Troubleshooting Maintenance and Service Guide 2–21 Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Load OS using Operating System disc (if applicable). Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” Reseat hard dr...

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2–22 Maintenance and Service Guide Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” Clean virus. Done N Install OS and rebo...

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Troubleshooting Maintenance and Service Guide 2–23 Flowchart 2.13—No OS Loading, Diskette Drive Replace the following components individually, retesting after each replacement: ■ Diskette drive ■ System board Done Y N Reseat diskette driv...

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2–24 Maintenance and Service Guide Troubleshooting Flowchart 2.14—No OS Loading, Optical Drive Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM drive. Install bootable disc and reboot computer. Go to “Flowcha...

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Troubleshooting Maintenance and Service Guide 2–25 Flowchart 2.15—No Audio, Part 1 No audio. N Computer in docking device (if applicable)? Internal audio? Audio? Done Undock Audio? Done Turn up audio internally or externally. Go to “Flowchart...

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2–26 Maintenance and Service Guide Troubleshooting Flowchart 2.16—No Audio, Part 2 YN Continued from “Flowchart 2.15—No Audio, Part 1.” Reload audio drivers. Audio driver in OS configured? Audio? Y Y YN N N Correct drivers for applicatio...

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Troubleshooting Maintenance and Service Guide 2–27 Flowchart 2.17—Nonfunctioning Device Done Any physical device detected? Y N Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other dama...

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2–28 Maintenance and Service Guide Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Y N Keyboard operating properly? Keyboard not operating properly. External device works? Replace system board. Replace system board. Connect computer to go...

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Troubleshooting Maintenance and Service Guide 2–29 Flowchart 2.19—Nonfunctioning Pointing Device Y N Pointing device not operating properly. External device works? Replace system board. Replace system board. Connect computer to good external poi...

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2–30 Maintenance and Service Guide Troubleshooting Flowchart 2.20—No Network/Modem Connection Y Disconnect all power from the computer and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack o...

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Maintenance and Service Guide 3–1 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting informa...

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3–2 Maintenance and Service Guide Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–3 Table 3-1 Spare Parts: Computer Major Components Item Description Spare Part Number 1 Display assemblies (include wireless antenna transceivers and cables) For use with full-featured com...

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3–4 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–5 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 5 Keyboards (Continued) For use only with computer models using Intel processors in the ...

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3–6 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–7 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 13 USB/magnetic board (includes USB/magnetic board cable) 432990-001 14 System boards For...

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3–8 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–9 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 18 Optical drive connector board 432992-001 19 USB board (includes USB board cable) 432989...

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3–10 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–11 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 23 Hard drives (include bracket and connector) For use only with computer models using In...

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3–12 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–13 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 25 Mini Card modules (Continued) 802.11a/b/g WLAN Mini Card module for use in the count...

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3–14 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–15 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 25 Mini Card modules (Continued) For use only with models using AMD processors: 802.11a/...

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3–16 Maintenance and Service Guide Illustrated Parts Catalog Computer Major Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–17 Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description Spare Part Number 27 Optical drives (include bezel) For use only with computer models using Intel processor...

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3–18 Maintenance and Service Guide Illustrated Parts Catalog 3.3 Display Assembly Components Display Assembly Components Table 3-2 Display Assembly Components Spare Part Number Information Item Description Spare Part Number 1 Display bezels For us...

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Illustrated Parts Catalog Maintenance and Service Guide 3–19 2 Display Hinge Kit (includes left and right display hinges) For use with Dual Lamp display panels For use with Single Lamp display panels 432964-001 432963-001 3 Display inverters For us...

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3–20 Maintenance and Service Guide Illustrated Parts Catalog 3.4 Mass Storage Devices Mass Storage Devices Table 3-3 Mass Storage Devices Spare Part Number Information Item Description Spare Part Number 1 Hard drives (include bracket and connector...

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Illustrated Parts Catalog Maintenance and Service Guide 3–21 2 Optical drives For use only with computer models using Intel processors: DVD/CD-RW Combo Drive 434673-001 For use only with computer models using AMD processors: DVD/CD-RW Combo Drive 4...

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3–22 Maintenance and Service Guide Illustrated Parts Catalog 3.5 Plastics Kit Plastics Kit Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–23 Table 3-4 Plastics Kit Spare Part Number Information Item Description Spare Part Number Plastics Kit 432981-001 1 2 3 4 Includes: ExpressCard slot bezel Memory module compartment cover (...

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3–24 Maintenance and Service Guide Illustrated Parts Catalog 3.6 Cable Kit Cable Kit Components ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–25 Table 3-5 Cable Kit Spare Part Number Information Item Description Spare Part Number Cable Kit 434677-001 1 2 3 4 5 Includes: Audio board cable Display lid switch module cable Bluetooth ...

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3–26 Maintenance and Service Guide Illustrated Parts Catalog 3.7 Miscellaneous Table 3-6 Spare Parts: Miscellaneous Description Spare Part Number AC adapters HP 90W PFC AC adapter HP 90W non-PFC AC adapter 432309-001 432310-001 Analog TV tuner 407...

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Illustrated Parts Catalog Maintenance and Service Guide 3–27 Power cords for use with all computer models: Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden 394279-021 Canada, French Canada, La...

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3–28 Maintenance and Service Guide Illustrated Parts Catalog 3.8 Sequential Part Number Listing Table 3-7 Spare Parts: Sequential Part Number Listing Spare Part Number Description 309674-001 USB travel mouse 364727-001 USB digital drive 371693-001...

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Illustrated Parts Catalog Maintenance and Service Guide 3–29 Spare Part Number Description 407159-002 802.11/b/g WLAN Mini Card module for use only with models using AMD processors in the countries listed below: China Ecuador Haiti Honduras Pakis...

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3–30 Maintenance and Service Guide Illustrated Parts Catalog Spare Part Number Description 407674-002 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the MOW2 countries listed below: Aruba Austria Az...

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Illustrated Parts Catalog Maintenance and Service Guide 3–31 Spare Part Number Description 407939-001 Composite S-Video and audio input cable 407940-001 RF input adapter cable 407941-001 Analog TV tuner 408479-001 TV tuner remote control 408483-00...

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3–32 Maintenance and Service Guide Illustrated Parts Catalog Spare Part Number Description 432310-001 HP 90W non-PFC AC Adapter 432945-001 System board for use only with discrete computer models using AMD processors (includes thermal pads) 432946...

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Illustrated Parts Catalog Maintenance and Service Guide 3–33 Spare Part Number Description 432953-001 17.0-inch, SXGA+, TFT Single Lamp display panel with BrightView 432954-001 17.0-inch, WXGA+, TFT Dual Lamp display panel with BrightView 432955...

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3–34 Maintenance and Service Guide Illustrated Parts Catalog Spare Part Number Description 432968-001 256-MB memory module, PC-5300, 667-MHz, 1-DIMM for use only with computer models using AMD processors 432969-001 512-MB memory module, PC-5300, ...

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Illustrated Parts Catalog Maintenance and Service Guide 3–35 Spare Part Number Description 432976-071 Keyboard for use only with computer models using AMD processors in Spain 432976-121 Keyboard for use with all computer models in French Canada 4...

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3–36 Maintenance and Service Guide Illustrated Parts Catalog Spare Part Number Description 432985-001 Power connector assembly (includes power connector assembly cable and power connector assembly bracket) 432986-001 Audio board (includes audio b...

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Illustrated Parts Catalog Maintenance and Service Guide 3–37 Spare Part Number Description 434659-001 G73M system board for use only with computer models using Intel processors (includes 256-MB of video RAM and thermal pad) 434660-001 G73 system...

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3–38 Maintenance and Service Guide Illustrated Parts Catalog Spare Part Number Description 434741-001 512-MB memory module, PC-5300, 667-MHz, 1-DIMM for use only with computer models using Intel processors 434742-001 1024-MB memory module, PC-530...

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Maintenance and Service Guide 4–1 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal...

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4–2 Maintenance and Service Guide Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remov...

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Removal and Replacement Preliminaries Maintenance and Service Guide 4–3 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable dr...

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4–4 Maintenance and Service Guide Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitiv...