HP Split 13 x 2 PC Maintenance And Service Manual

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Summary of Contents:

[Page 1] HP Split 13 x 2 PC

HP Split 13 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. ...

[Page 2] HP Split 13 x 2 PC

© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windowsa...

[Page 3] HP Split 13 x 2 PC

Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow a...

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iv Safety warning notice ...

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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification .................................................................

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Drive handling ........................................................................................................ 30 Grounding guidelines .............................................................................................................

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Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 77 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77 6 Specifications ..............

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viii ...

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1 Product description Category Description Product Name HP Split 13 x2 PC Processor Intel® Core® i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Chipset In...

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Category Description Audio and video Integrated HP TrueVision webcamera (2.0 megapixels, FHD, 1080p by 30 frames per second), fixed (no tilt), with activity light Dual array digital microphones with appropriate echo-cancellation and noise- suppressio...

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Category Description Ports Tablet: ● Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports Beats audio, voice recognition, and jack auto-detection ● Docking connector: supports keyboard base capabilities (charging, audio-out...

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2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Securi...

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Tablet Display components Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Webcamera light On: The webcamera is in use. (4) HP TrueVision HD ...

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Item Component Description (7) Windows button Minimizes all open applications and displays the Start screen. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free...

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Edge components Item Component Description (1) Power button ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. CAUTION: Pressing and holding down the power bu...

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Item Component Description (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does ...

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Keyboard base Top Item Component Description (1) Alignment posts Align and attach the tablet to the keyboard base. (2) Release latch Releases the tablet. To release the tablet, slide the release latch to the left. (3) Docking connector Connects the t...

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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key (select models only). (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key (...

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Lights Item Component Description (1) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as...

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TouchPad Item Component Description (1) TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions lik...

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Left side Item Component Description (1) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo sp...

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Right side Item Component Description (1) USB 3.0 port Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) HDMI port Connects an optional video or audio device, such as a high-definition televisi...

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3 Illustrated parts catalog Locating the serial number, product number, and model number You may need the information shown in the following illustration when you travel internationally or when you contact support. Locating the serial number, product...

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Tablet major components Item Component Spare part number (1) Display assembly: NOTE: The display assembly does not include the display assembly cable. The display assembly cable is included in the Cable Kit, spare part number 736883-001. See Cable K...

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Item Component Spare part number (3) Webcamera/microphone module (includes double-sided adhesive and grounding tape) NOTE: The webcamera/microphone module does not include the webcamera/ microphone module cable. The webcamera/microphone module cable ...

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Item Component Spare part number Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) and the Windows 8.1 Standard operating system 738499-501 Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-M...

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Keyboard base major components Item Component Spare part number (1) Keyboard/top cover (includes keyboard cable): For use in Belgium 737219-A41 For use in Brazil 737219-201 For use in Canada 737219-DB1 For use in Denmark, Finland, and Norway ...

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Item Component Spare part number For use in South Korea 737219-AD1 For use in Spain 737219-071 For use in Switzerland 737219-BG1 For use in Taiwan 737219-AB1 For use in Thailand 737219-281 For use in Turkey 737219-141 For use in the Uni...

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Cable Kit Item Component Spare part number Cable Kit, includes: 736883-001 (1) Proximity board cable (2) Webcamera/microphone module cable (3) Power button board cable (4) Volume button board cable (5) TouchScreen board cable (6) NFC module cable (...

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Mass storage devices Item Component Spare part number (1) 500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) 737957-005 Hard Drive Hardware Kit, includes: 731424-001 (2a) Hard driv...

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Miscellaneous parts Component Spare part number AC adapter 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in B...

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Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black...

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Spare part number Description 736883-001 Cable Kit NOTE: See Cable Kit on page 21 for more Cable Kit spare part information. 736884-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 736885-001 Hinge as...

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Spare part number Description 736895-001 Power connector board for use on tablet models equipped with a hard drive (includes hard drive connector, power connector, HDMI port, and USB port) NOTE: The power connector board does not include the power co...

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Spare part number Description 737219-AD1 Keyboard/top cover for use in Taiwan (includes keyboard cable and TouchPad) 737219-B31 Keyboard/top cover for use in the Netherlands (includes keyboard cable and TouchPad) 737219-BG1 Keyboard/top cover for use...

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Spare part number Description 740187-001 RTC battery (includes cable and double-sided adhesive) 746493-001 Power connector board for use on keyboard base models not equipped with a hard drive (includes power connector, HDMI port, and USB port) NOTE: ...

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4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service consid...

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Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must be handled with extreme care to avoid damage...

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Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some pr...

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Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with...

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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±...

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Removal and replacement procedures Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warran...

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2. Remove the display assembly screw cover trim piece. The display assembly screw cover trim piece is included with all tablet spare part components. 3. Remove the four Phillips PM2.0×4.0 screws that secure the back cover to the display assembly. CA...

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6. Remove the back cover (3). 7. Remove the back cover. Reverse this procedure to install the back cover. Tablet battery Description Spare part number 3-cell, 32-Wh, 2.96-Ah, Li-ion battery for use only in the tablet (includes cable) 723996-005 Befor...

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4. Remove the tablet battery (5). Reverse this procedure to install the tablet battery. Proximity sensor module Description Spare part number Proximity sensor module NOTE: The proximity sensor module does not include the proximity sensor module cable...

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Remove the proximity sensor module: 1. Disconnect the proximity sensor module cable (1) from the system board. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the proximity sensor module to the display assembly. 3. Remove the proximity senso...

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4. Remove the back cover (see Back cover on page 34). 5. Remove the tablet battery (see Tablet battery on page 36). Remove the webcamera/microphone module: 1. Detach the grounding tape (1) that secures the webcamera/microphone module to the display ...

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micro Solid-state drive (mSSD) Description Spare part number 128-GB mSSD 737218-001 64-GB mSSD 737217-001 Before removing the solid-state drive, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation...

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Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter 724935-006 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 7106...

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3. Remove the WLAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in t...

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WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-006 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-006 Before removing the WWAN module, follow these steps: 1. Turn off the tablet. If you are unsure whether...

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3. Remove the WWAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in t...

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Power button board Description Spare part number Power button board NOTE: The power button board does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on...

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RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 740187-601 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, t...

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Volume button board Description Spare part number Volume button board (includes cable) NOTE: The volume button board does not include the volume button board cable. The volume button board cable is included in the Cable Kit, spare part number 736883-...

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3. Remove the volume button board (3). Reverse this procedure to install the volume button board. TouchScreen board Description Spare part number TouchScreen board (includes double-sided adhesive) NOTE: The TouchScreen board does not include the Touc...

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Remove the TouchScreen board: 1. Release the two TouchScreen board ZIF connectors (1) and (2) to which the display panel TouchScreen cables are attached, and then disconnect the display panel TouchScreen cables from the TouchScreen board. 2. Release ...

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Remove the NFC module: 1. Release the audio/power connector board ZIF connector (1) to which the NFC module cable is attached, and then disconnect the NFC module cable from the audio/power connector board. 2. Release the NFC module ZIF connector (2) ...

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Audio/power connector board Description Spare part number Aiudio/power connector board NOTE: The audio/power connector board does not include the audio/power connector board cable. The audio/power connector board cable is included in the Cable Kit, s...

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5. Remove the audio/power connector board (5). 6. Remove the audio/power connector board and cable. Reverse this procedure to install the audio/power connector board. Vibrator module Description Spare part number Vibrator module (includes cable) 7369...

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2. Release the vibrator module (2) from the clip molded into the display assembly. 3. Remove the vibrator module and cable. Reverse this procedure to install the vibrator module. Docking connecter board Description Spare part number Docking connectin...

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Remove the docking connector board: 1. Disconnect the vibrator module cable (1) from the docking connector board. 2. Release the system board ZIF connector (2) to which the longer docking connector board cable is attached, and then disconnect the lon...

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Display panel cable NOTE: The display panel cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 21 for more Cable Kit spare part information. Before removing the display panel cable, follow these steps: 1. Turn off...

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Card reader board Description Spare part number Card reader board NOTE: The card reader board does not include the card reader board cable. The card reader board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page...

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3. Remove the card reader board (3) by sliding it forward, making sure to carefully route the card reader board cable through the opening (4) in the display assembly. Reverse this procedure to install the card reader board. Speakers Description Spare...

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c. Docking connector board (see Docking connecter board on page 53) d. Card reader board (see Card reader board on page 56) Remove the speakers: 1. Release the speaker cables (1) from the retention clips and routing channels built into the display a...

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d. WWAN module (see WWAN module on page 43) e. Volume button board (see Volume button board on page 47) Remove the wireless antenna cables and transceivers: 1. Disconnect the WLAN antenna cables (1) from the WLAN module. 2. Release the wireless ante...

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System board Description Spare part number Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) and the Windows 8.1 Professional operating system 738499-601 Equipped with an Intel Core i5-4202Y 1.60-GHz process...

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Remove the system board: 1. Disconnect the following cables from the system board: (1) TouchScreen board cable (2) Proximity sensor module cable (3) Power button board cable (4) Docking connector board cable (5) Audio/power connector board cable (6) ...

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3. Remove the system board (2). Reverse this procedure to install the system board. 62 Chapter 4 Removal and replacement preliminary requirements ...

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Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapt...

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3. Remove the two Phillips PM2.0×4.0 screws (3) that secure the bottom cover to the keyboard/ top cover. 4. Lift the rear edge of the bottom cover until the left and right sides detach from the keyboard/ top cover. 5. Remove the bottom cover. Revers...

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Keyboard base battery Description Spare part number 3-cell, 33-Wh, 3.05-Ah, Li-ion battery for use only in the keyboard base (includes cable) 723997-006 Before removing the keyboard base battery, follow these steps: 1. Turn off the tablet and keyboar...

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4. Remove the keyboard base battery (4). Reverse this procedure to install the keyboard base battery. 66 Chapter 4 Removal and replacement preliminary requirements ...

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TouchPad Description Spare part number TouchPad (includes cable) 736880-001 Before removing the TouchPad, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, ...

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Audio/USB board Description Spare part number Audio/USB board (includes audio jack, memory card reader, and USB port) NOTE: The audio/USB board does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare ...

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6. Disconnect the hinge assembly cable (1) from the audio/USB board. 7. Remove the audio/USB board (2) and cable. Reverse this procedure to install the audio/USB board. Power connector board NOTE: The power connector board does not include the power ...

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Remove the power connector board: 1. Release the power connector board ZIF connector (1) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the power connector board. 2. Remove the three Phillips PM2.0�...

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Hard drive Description Spare part number 500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the H...

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3. Remove the hard drive (3). 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM2.75×4.0 screws (2) that secure the h...

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c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 736884-001. Reverse this procedure to install the hard drive. Hin...

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Remove the hinge assembly: 1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinge assembly to the keyboard/ top cover. 2. Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. 74 Chapter 4 ...

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5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and p...

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3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Select Yes. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an...

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NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that ...

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6 Specifications Metric U.S. Dimensions – Tablet Width 34.00 cm 13.39 in Depth 21.60 cm 8.50 in Height 1.11 cm 0.44 in Weight (lowest weight configuration) 1.07 kg 2.36 lb Dimensions – Keyboard base Width 34.00 cm 13.39 in Depth 21.70 cm 8.54 in...

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Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temper...

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7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper workin...

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Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the co...

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Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. ...

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Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore...

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For more information, see Removing the HP Recovery partition on page 87. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to st...

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3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the char...

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Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This ...

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3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IM...

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8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirem...

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Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI ...

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9Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages custom...

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Index A AC adapter light 14 AC adapter, spare part numbers 23, 24 action key 10 alignment post connectors 8 alignment posts 9 ambient light sensor 5 antenna location 5 removal 58 spare part number 24, 58 Antenna Kit, spare part number 58 audio, produ...

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heat sink, spare part number 26 hinge assembly removal 73 spare part number 20, 25, 73 J jacks audio-in 8, 13 audio-out 8, 13 headphone 8, 13 microphone 8, 13 K key components 9, 10 keyboard base major components 19 specifications 78 keyboard/top cov...