Intergraph InterServe 800 SL System Setup

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InterServe 800 SL System Setup June 1998 DHA029800 ...

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Copyright  1998 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret, and trademark law. This document may not, in whole or in part, be reproduced in any form or by any means...

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iii Contents Preface.............................................................................................................................. vii About This Document...................................................................................

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iv 3 Configuring the System................................................................................................ 29 Configuring the Video Display........................................................................................... 3...

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v View the Last POST Results................................................................................. 60 View the Internal Temperature ............................................................................. 60 View SCSI ID Information.....

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vi System Boot....................................................................................................................... 83 Video...............................................................................................................

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vii Preface InterServe 800 SL System Setup describes setting up and configuring your InterServe 800 SL system for use. This document also provides information on operating the system, troubleshooting, reinstalling system software, and using system r...

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viii Operating System Information For more detailed information on the operating system, see the printed and online Microsoft documentation delivered with the system. See the Late-Breaking News shipped with your system for important software and docu...

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ix Customer Support Intergraph Computer Systems offers an assortment of customer support options. Hardware and Software Support Services Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-party equipment. Se...

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x If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1-256-730-1413. FAXLink To use the FAXLink: Call 1-800-240-4300 for inf...

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xi For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. ...

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xii ...

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1 1 Setting Up the Hardware Follow the instructions in this chapter to set up an InterServe 800 SL in a stand-alone deskside configuration or to install it into an Intergraph rack. Before You Begin.......................................................

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2 Before You Begin Read this chapter before you attempt to set up an InterServe 800 SL. In addition: Contact the local Intergraph support office if any items you ordered are missing or damaged. If using non-Intergraph cables with the system, ensure ...

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3 Disk Drives Box Parts Box Disk Drives Box InterServe Base Unit Contents of the boxes are as follows: Parts box -- contains the keyboard, mouse, and keys (one for system power switch and another for the drive access door); Windows NT Server operatin...

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4 Placing the System Before you set up your system, determine where you want to place it. Keep these guidelines in mind: Place the system as close as possible to the proper power outlet. The power cord connecting the system to the facility power ou...

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5 Add the load for each device in addition to the system to determine if the external power source can handle the load. If it cannot, add an additional power source. A single 115 VAC branch circuit is not rated to supply enough power to properly ope...

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6 To set up the system: 1. Lift the base unit from the pallet and set it upright. WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the base unit drop onto a hard surface, or damage to internal components...

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7 Install the System This section describes the installation of the server base unit into an Intergraph 40 U or 17 U rack. To keep the rack from moving, ensure the front and side stabilizers are fully engaged and the feet are lowered to the floor bef...

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8 3. Pull the shelf out until it locks in the extended position. The rear edge of the shelf should clear the front of the rack by two inches, as shown in the following figure. WARNING Extend the shelf fully before setting the base unit on it. Mount...

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9 6. Secure the base unit to the shelf by installing the four screws -- removed when the stabilizer plate was removed -- up through the bottom of the shelf into the base unit. To prevent the base unit from falling, one person should support the b...

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10 Connecting the Cables All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector ...

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11 4. Connect the system power cord to the AC receptacle on the base unit, as shown in the following figures. − For dual power supplies: AC Receptacle Dual 550 Watt Power Supplies − For a single power supply: AC Receptacle 5. If using an AC d...

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12 NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to the UPS documentation for more details. 6. Connect other cables as necessary for printers (parallel port), external SCSI devices (SCSI port), and mo...

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13 The non-RAID disk drive boxes can hold up to four disk drives and the system can accommodate up to two of them for a total of eight drives. Depending on the configuration, the system is RAID or non-RAID (JBOD) system. The RAID system uses a 2-ch...

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14 Slot 1 Slot 8 Slot Guides Drive Connector Port 2. Remove the disk drives from the drive boxes. 3. Do the following when inserting drives into the slots: − Extend the latching clips on the drive and align the rails on the side of the drive w...

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15 4. Locate and install the boot drives (those with the completed labels). − Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in the following figure. Slot 3 Slot 2 Slot 1 x GB Slot 6 Slot 5 Slot 4 Slot 8 Slot 7 ...

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16 6. Label the remaining disk drives as follows. A drive labeling sheet is included in the parts box. Note carefully how the drives should be labeled for each slot. − Label RAID disk drives with ADP, CH, and ID numbers as shown in the following...

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17 − Label non-RAID disk drives with ADP, CH, and ID numbers as shown in the following figure. For further details, refer to the guide shipped with the hard disk drive. Slot 6 Slot 5 Slot 4 Slot 8 Slot 7 Slot 3 Slot 2 x GB ADP 0 CH 1 ID 0 x GB AD...

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18 Checking the System Before starting the deskside system, review the following items: The cables are properly attached from the base unit to the various options and peripherals. All disk drives are installed in the proper slots and labeled appropri...

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19 Intergraph Computer Systems installs the operating system through Phase 1 of the Windows NT Setup process. Phase 2 involves establishing a domain name, determining a security role, and setting up user accounts. If you want to reload the operatin...

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20 ...

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21 2 Setting Up the Software This chapter provides instructions for setting up the system software for the server. Preparing for Setup............................................................................................................ 22 Pre...

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22 Preparing for Setup Your system’s primary system and additional disk drives were formatted and partitioned before shipment. In Explorer or My Computer, you can right-click a disk drive and click Properties to display the drive’s partition siz...

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23 If the system is connected to a network, obtain and record the following information from your network administrator: Computer name for your system: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be par...

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24 IP addresses for your network’s Windows Internet Name Service (WINS) servers, if any: The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows...

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25 Starting Operating System Setup When you start your system for the first time, you must configure the operating system software for use. After you first start the system, the Microsoft End User License Agreement (EULA) screen displays. CAUTION If...

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26 Finishing Operating System Setup After operating system Setup is completed, a “Press to finish setup” icon displays on the operating system desktop. Double-click this icon, or select Programs/InterSite/Welcome from the operating system Start ...

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27 NOTE You may not have to create backup diskettes for all system software. If Version Manager does not list drivers or other system software products, then they are available on the operating system software CD, or on backup media delivered with t...

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28 ...

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29 3 Configuring the System Follow the instructions in this chapter to configure the InterServe 800 SL for use. Configuring the Video Display........................................................................................... 30 Changing the ...

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30 Configuring the Video Display The first time you start the system, it uses the installed video display adapter running at 1024 x 768 to run the video display. For the system to use the installed video adapter at other display resolutions, you mus...

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31 To restart the system in VGA mode: 1. Power down and restart the system. 2. At the boot screen, select the VGA mode option. After logging on to Windows NT in VGA mode, check for the following common configuration problems and solutions: A multi...

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32 5. If you agree with the destination directory, select Next. Otherwise, select Browse and enter a new directory path. The files are copied in the directory named \ MEGARAID (or where you specify) and the MegaRAID program group is created. Set...

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33 The standard configuration includes three RAID disk drives for the disk section and one RAID controller. The disk drives are installed in slots 1, 2, and 3 of the RAID section, and each one has a label to identify the drive, such as: ADP 04 GB CH...

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34 All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator. 4 GB disk drives result in a 12 GB partition (8 GB pa...

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35 The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through I/O policy - cached Device Spinup - two drives every six seconds Ultra SCSI - enabled If you modify the RAID configuration...

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36 3. From the Adapter menu, select the Configuration submenu, then select the Custom Configuration option. 4. Select the unconfigured RAID drives (shown as READY) and configure them into one or more arrays as desired. CAUTION Do not place differe...

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37 Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configur...

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38 Disabling Command Queuing To improve standalone system performance and to improve performance with some high- performance SCSI peripherals, you should disable command queuing in the Windows NT Registry. WARNING Do not change values in the Registry...

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39 Creating an Emergency Repair Disk You should create an Emergency Repair Disk after you finish configuring the system. The files on the Emergency Repair Disk can restore a damaged registry to its original contents (that is, at the time Windows NT ...

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40 ...

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41 4 Operating Notes Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 800 SL and its user features. Starting and Stopping the System ....................................

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42 Starting and Stopping the System The following figure shows the system power keyswitch on the front of the system. Keyswitch ON RESTART OFF After the system is running, you can restart the system or shut it down and power it off completely. Wait ...

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43 NOTE The backlight will extinguish, but the LCD panel will continue displaying system information after stopping the system. If external InterRAID disk cabinets are connected to the system, always power on or off the system in the following sequen...

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44 Note the following: If the fan status LED is amber and the power supply status LED is green, it is possible that the problem is a fan inside the power supply, rather than a main cooling fan. Check the fan and power supply status menus on the LCD ...

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45 LED Color Meaning Steady amber Disk drive rebuild in progress, or critical (degraded) array Blinking amber Disk drive failed Off Disk drive not installed or not seated System Alert To ensure system security, the InterServe includes a system alert ...

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46 2. Enter the correct password. Refer to “Entering a Password when Prompted” and to “Set the System Monitor Firmware Password” later in this chapter for more information about passwords. 3. When you close the drive access door, the alert...

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47 You can use the LCD screen and buttons when the system is powered off, but some of the status options report a message such as Sys. Off. When the system is powered off, the LCD screen is not lit, but the displayed messages are visible. The LCD s...

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48 When you turn the keyswitch to the On position, the LCD powers on. If the system uses RAID drives, the following messages display (Otherwise, the above message remains.): TESTING SCSI ACCESS InterRAID-8 Status: OK STARTING DUAL BUS CONFIGURATIO...

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49 What do you want to do? Follow this menu path See page View the power supply status System Status > Power Supply 53 View the voltage status - 550 Watt power supplies only System Status > Voltages 55 View the system power status System Status...

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50 NOTE Information about the disk subsystem does not display if the system is non-RAID. NOTE The RAID status information cannot be displayed unless the system is powered on. System Status Menus The system status menus let you define how the intruder...

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51 Enable and Disable the Intruder Alert The intruder alert is enabled by default. Once it is disabled, no intrusion information will be sent to the operating system Event Log, and the intrusion does not trigger a response from InterSite. The intru...

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52 View the Internal Temperatures or Change the Temperature Scale Path: System Status > Temperature Temperature: status displays a general indication of system temperature. When the sensor detects normal temperatures, this line displays Okay. I...

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53 View the Fan Status Path: System Status > Fans Fans: status displays the RPM speed and working status of the three main cooling fans. When the fans are operating properly, Ok displays. If XX FAILURES is displayed, then one or more of the cool...

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54 NOTE If Fan Status shows a failure and the Power Supply Status shows a failure, and the fan status LED is amber while the power supply status LED is green, then this means a fan inside the power supply is bad. To view specific power supply status,...

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55 View the Voltage Status - 550 Watt Power Supplies Only Path: System Status > Voltages Voltages: status displays either Okay or FAIL. If FAIL displays, then check the individual voltage rails to identify the problem. Press ENTER when the curs...

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56 View LCD Board Information Path: System Config. > LCD Display Panel Information about the LCD board (containing the LCD screen) includes the board part number (MSMTXXXXX), its engineering change level (ECO XX), system monitor firmware version,...

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57 NOTE When disabled, the second line of the top level message (which normally displays System Status Okay ) displays System Monitor. General status messages do not display on the screen, nor does the warning or failure alarm sound if an error occu...

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58 NOTE The maximum threshold setting is 95 degrees Fahrenheit (35 degrees Celsius). View the State of the System Monitor Firmware when Last Rebooted Path: Utility > Last Reboot Boot State Last Reboot Boot State shows the condition of the system ...

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59 When you press the SYSTEM/RAID button, to switch to the RAID status menus, the overall RAID status displays, such as: InterRAID-8 Status: FAIL InterRAID-8 Status: OK or If FAIL displays, the malfunctioning component within the internal RAID sect...

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60 View RAID Confguration Information Path: HARDWARE MENU > CONFIGURATION INFO CONFIGURATION INFO displays information about the disk section, including product name, slot 1 and 2 cards, RAM version, ROM version, and subsystem ID (in hexadecimal ...

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61 To reset the default SCSI IDs: 1. Move the cursor to SCSI IDs and press ENTER. The following screen displays. SET IDS LOWER SLOT IDS SET IDS UPPER SLOT IDS SET RAID MODULE ID SET SAFTE ID RESET DEFAULT IDS 2. Move the cursor to RESET DEFAULT I...

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62 InterSite ECC Memory Monitor is a tool for warning of a potential memory failure. ECC Memory Monitor watches for single-bit memory errors and records them in the Windows NT Event Log, and tracks error counts in the Windows NT Registry. From the op...

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63 5 Configuring the BIOS The BIOS Setup program is used to configure the system’s BIOS (basic input/output system). The BIOS is responsible for configuring the system board, CPU and providing hardware information to the operating system. For the ...

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64 Starting BIOS Setup To start BIOS Setup: 1. Restart the system. An Intergraph Computer Systems logo displays. 2. Press F2 to start BIOS Setup. NOTE You can only start BIOS Setup during the boot sequence. NOTE You can set a password to prevent u...

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65 Info Screen The Info screen lists your system configuration information, as shown in the following figure. To access the Info screen, use the arrow keys to highlight Info on the BIOS Setup main menu. The information on this screen is determined ...

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66 To move between the parameters, use the up and down arrow keys. System Time To set the system time, use the TAB key to move the prompt and select a field (hours, minutes, or seconds). Use the plus key (+) to increase the number; use the minus key...

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67 Primary Master, Primary Slave, Secondary Master, Secondary Slave These options control the parameters for Integrated Device Electronic (IDE) drives. The default settings are Auto for Primary and Secondary Master, and None for Primary and Secondar...

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68 Multi-Sector Transfers This setting determines the number of sectors per block for multiple sector transfers. The default setting is Auto. Other settings are: Disabled, 2 Sectors, 4 Sectors, 6 Sectors, 8 Sectors and 16 Sectors. LBA Mode Control ...

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69 Advanced Screen Use the Advanced screen to configure system devices. Use the left and right arrow keys to highlight Advanced on the BIOS Setup main menu. The Advanced screen displays as shown in the following figure. Plug & Play O/S When set...

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70 PCI/PnP ISA UMB Region Exclusion This setting reserves specific upper memory blocks for use by ISA devices. Press the up or down arrow keys to highlight the memory block, and then use the plus or minus keys to reserve it. PCI/PnP IRQ Exclusion Th...

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71 Parallel Port This setting configures the operation of the parallel port. Select Disable (to disable the selected port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS or OS configuration) or OS Controlled (to all...

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72 AC Interrupt State This setting controls how the system responds when power is restored after a loss of AC power. When set to Use last state, the system returns to the state it was in before the power interruption. When set to Stay off, the syst...

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73 Features Screen The Features Screen allows you to configure the boot configuration, power management functions and the security of the system. Use the left and right arrow keys to highlight Features on the BIOS Setup main menu. The Features scre...

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74 Event Logging When Enabled, this setting allows logging of DMI events. The default setting is Enabled. ECC Event Logging When Enabled, this setting allows logging of Error Checking and Correction (ECC) events. The default setting is Enabled. View...

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75 Multiboot Use this option to display additional setup menus to configure system boot devices. Press ENTER to display the multiboot submenu. This submenu provides the following options: Hard Drive This setting tells the system to boot from the sy...

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76 NOTE Before you can change the following settings, you must set the Power Savings mode to Customized. Standby Timeout This setting controls the amount of time that elapses before the system enters Standby Mode. Standby Mode turns off various devic...

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77 Set Supervisor Password This setting controls access to the BIOS Setup utility. Press ENTER to display the Supervisor Password submenu. Type the password, and press ENTER. Retype the password and press ENTER again. The password may be disabl...

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78 Choose one of the following exit options. To move between the Exit options, use the up and down arrow keys: Exit Saving Changes Saves the changes you have made, exits the BIOS, and restarts the system to make these changes take effect Exit Discard...

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79 Setting the CPU Speed This section provides instructions for setting the CPU speed. Use these instructions after installing a new CPU or to change the current CPU speed. See Chapter 5 of the InterServe 800 SL System Reference for the location o...

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80 3. Now you can run the FLASH utility from the bootable floppy disk. Refer to the README.TXT file included with the BIOS update for detailed instructions. 4. After the update process has completed and the system reboots, verify that the new BIOS...

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81 6 Troubleshooting Use this chapter to resolve common system problems of the base unit. Checking the System.......................................................................................................... 82 System Power......................

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82 Checking the System If your system is not functioning properly, first perform the following: Verify the system’s power state and ensure the power cord is plugged in properly. See Chapter 4, “Operating Notes.” Ensure the power cords and data...

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83 System Boot ERROR - Does not boot from the expected boot device. Reason Solution Operating system not on the system drive. Install the operating system as described in Chapter 7. BIOS attempts to boot from the wrong hard disk drive. Ensure the SCS...

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84 ERROR - Series of beeps and error messages display. Message Explanation and Solution Display Memory Read/Write Error The sound controller is faulty. Call the Customer Response Center. ROM Checksum Error The ROM checksum value does not match the v...

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85 ERROR - System hard disk drive not recognized. Reason Solution SCSI termination is enabled on the hard disk drive you installed. Disable the SCSI termination. See the documentation with the hard disk drive. Some viruses cause the system to not re...

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86 Video ERROR - System powered on, but screen remains blank. Reason Solution Monitor not powered on. Turn on power to the monitor. Monitor power cord not connected. Connect monitor power cord to AC outlet and monitor. Video cable not properly insta...

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87 ERROR - Cannot plot to network plotter on LAN. Reason Solution Network cable disconnected. Reconnect network cable, ensure proper connection. Plotter not added to Print Manager on your system. Notify your System Administrator. Plot node does not r...

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88 ERROR - I/O card parity error message displays. Reason Solution Faulty option board is installed in an ISA slot. Remove the ISA board, then restart the system. ERROR - “Invalid configuration information for SLOT XX” message displays. Reason So...