Polycom IP 500 User Manual

[Page 1] Polycom SoundPoint 500 IP

Menu Voice Mail Do Not Distur b Hold De l Se l Forwar d Conference Transfer Call Lists Speed Dial Time & Date Redial 1 3 DE F 5 JK L 4 GHI 6 MNO 8 TU V 7 PQRS 9 WXYZ 0 OPER * # 2 AB C User Guide SoundPoint ® IP 500 for SIP USER GUIDE SoundPoin...

[Page 2] Polycom SoundPoint 500 IP

Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint ® IP 500 SIP.................. 2 Connecting Network and Power Source........................

[Page 3] Polycom SoundPoint 500 IP

Distinctive Ringing / Call Treatment.....................................15 Presence / Status / Buddy Lists...........................................15 Instant Messaging................................................................16 Multilingual ...

[Page 4] Polycom SoundPoint 500 IP

1 Thank you for choosing the SoundPoint ® IP 500 SIP, a full-duplex, handsfree telephone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. ...

[Page 5] Polycom SoundPoint 500 IP

2 Installing SoundPoint ® IP 500 SIP This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 500 SIP telephone. If you require addi- tional information or assistance with y...

[Page 6] Polycom SoundPoint 500 IP

3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) LAN PC HEADSET H ANDSET 1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the...

[Page 7] Polycom SoundPoint 500 IP

4 Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your telephone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 key...

[Page 8] Polycom SoundPoint 500 IP

5 Key Description Hold Del Se l 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold De l Se l Menu Messages Do Not Distur b ABC 21 DEF 3 54 MNOJKLGHI 6 TUV 87 WXYZ 9 OPER PQRS 0 Directories Services Call Lists Conference Transfe r Re...

[Page 9] Polycom SoundPoint 500 IP

6 Using SoundPoint ® IP 500 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number, OR Dial by SIP URL or IP † address: • After obtaining dial tone press the Name soft key • ...

[Page 10] Polycom SoundPoint 500 IP

7 Answering a Call Using the Handset: Pick up the handset. The active call will appear on the display showing call duration and destination. Using Handsfree Speakerphone Mode: With the handset on hook, pressing Hold Del Sel Conference 1 3 DEF 5 J...

[Page 11] Polycom SoundPoint 500 IP

8 Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Ending a Call Replace the handset, OR Press the line key, or Hold Del Sel Conference 1 3 DEF 5 JK...

[Page 12] Polycom SoundPoint 500 IP

9 Do Not Disturb Press Hold Del Sel Conference 1 3 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Buddy Status My Status Redial Menu Messages Do Not Disturb ABC 21 DEF 3 54 MNOJKLGHI 6 TUV 87...

[Page 13] Polycom SoundPoint 500 IP

10 Headset Auto Mode As an option, the headset can be permanent- ly enabled to place and receive calls from any audio keys on the telephone - especially useful for regular headset users. To do this: 1. Press Hold Del Sel Conference 1 3 DEF 5 JK...

[Page 14] Polycom SoundPoint 500 IP

11 Local Directory In addition to a directory of missed, placed, or received calls, the SoundPoint IP 500 SIP telephone can store a local directory of 200 or more contacts*. Users can add to, delete, edit, dial, search, or instant-message any c...

[Page 15] Polycom SoundPoint 500 IP

12 Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are placed consecu- tively underneath assigned line keys on the telephone. Example: To assign Joe to a Speed Dial key: 1. Press ...

[Page 16] Polycom SoundPoint 500 IP

13 Multiple Lines SoundPoint IP 500 SIP can display up to three lines, each associated with their own line key to the left of the screen. Lines can be cong- ured for local Directory Numbers (DNs), such as your main extension and a private line...

[Page 17] Polycom SoundPoint 500 IP

14 Voice and Text Messaging Users can send and receive both Voice * and Text messages on the SoundPoint IP 500 SIP telephone. Received messages will be indicated by a ashing Message Waiting Indicator LED on the front of the telephone and op...

[Page 18] Polycom SoundPoint 500 IP

15 Distinctive Ringing / Call Treatment Users can set distinctive incoming ringing tones for callers in their local directory. This allows you to identify a contact by a specic ring tone. To set a distinctive ring for a local contact: 1. Pres...

[Page 19] Polycom SoundPoint 500 IP

16 Phone Reboot Periodically, the telephone may require a user reboot. Reasons for this could include: • Accepting a new conguration or new software • After disconnecting from the network • Telephone not responding to calling or featu...

[Page 20] Polycom SoundPoint 500 IP

17 Troubleshooting • If using an AC wall adapter make sure the DC jack is properly con- nected at the rear of the telephone. • If using inline powering from a switch or hub, check that the switch/hub is correctly supplying power to that par...

[Page 21] Polycom SoundPoint 500 IP

18 This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any inter- ferences received, including inter- fe...

[Page 22] Polycom SoundPoint 500 IP

19 The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et do...

[Page 23] Polycom SoundPoint 500 IP

20 Polycom will not be liable under this limited warranty if its testing and exami- nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’s installa- tion, operation,...

[Page 24] Polycom SoundPoint 500 IP

21 Disclaimer Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability...

[Page 25] Polycom SoundPoint 500 IP

For information, visit: http://www.polycom.com Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S....