Alcatel-Lucent IP Touch 4038 User Manual

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Alcatel-Lucent IP Touch 4038 Manual Information:

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Summary of Contents:

[Page 1] Alcatel-Lucent IP Touch 4038

Alcatel-Lucent OmniPCX Office Alcatel-Lucent IP Touch 4068 Phone Alcatel-Lucent IP Touch 4038 Phone Alcatel-Lucent 4039 Digital Phone ...

[Page 2] Alcatel-Lucent IP Touch 4038

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[Page 3] Alcatel-Lucent IP Touch 4038

User manual 3 Introduction Thank you for choosing a telephone from the IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone range manufactured by Alcatel-Lucent. Your terminal has a new ergonomic layout for more effective communication.  A ...

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How ...

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Contents 5 Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7 1.1 Welcome screens . . . . . . . . . . . ....

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Getting to know your telephone 6 Alcatel-Lucent IP Touch 4068 Handset (possibility of a wireless handset - Bluetooth® - Alcatel-Lucent IP Touch 4068 Phone only) Socket for connecting headphones or a Hands-free / Loudspeaker unit  Audio keys H...

[Page 7] Alcatel-Lucent IP Touch 4038

Description of the screens and Bluetooth® handset 1 7 Other 1.1 Welcome screens Menu page: Perso page: Info page: Time and status icon Date Scroll bar: shows the position on a page Call forwarding icon: Stationary: no forwarding acti- vated...

[Page 8] Alcatel-Lucent IP Touch 4038

Description of the screens and Bluetooth® handset 8 1 1.2 Call management screen Date Incoming call icon Time and status icon Call holding icon Call in progress icon Pop-up display of functions accessi- ble while the call is taking place Incoming...

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Description of the screens and Bluetooth® handset 9 1 1.4 IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent IP Touch 4068 Phone set) Off-hook/On-hook and Volume/Mute keys LED Green flashing: normal operation. Green steady: ...

[Page 10] Alcatel-Lucent IP Touch 4038

Using your telephone 10 2 Other 2.1 Making a call • If the internal or outside number does not reply: dial directly the number for your call lift the receiver number required press the 'on-hook' key of the Bluetooth® handdset (Alcate...

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Using your telephone 11 2 2.4 Activating the loudspeaker during a conversation (receiver lifted) - Loudspeaker 2.5 Calling your correspondent by name (company directory) • If name is OK: • If name is not OK: the loudspeaker key flashes during ...

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Using your telephone 12 2 • When you receive a call: 2.9 Redialling  Redialling the last number dialled (redial):  Call back on the last 10 number dialled : 2.10 Requesting automatic callback if internal number is busy you hear the message l...

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Using your telephone 13 2 2.13 Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: • The terminal: • The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone): The key lights up during ...

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During a conversation 14 3 Other 3.1 Making a second call during a conversation • Other methods for calling a second correspondent: • To cancel your second call and recover the first: during a conversation number of second correspondent select...

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During a conversation 15 3 3.4 Transferring a call • To transfer your call to another number: • If the number receiving the transfer answers: You can also transfer your call immediately, without waiting for your correspondent to answer. 3.5 Trans...

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During a conversation 16 3 Recover the call on hold from any telephone: 3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: • To recover the parked call: 3.9 Intrusion into ...

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'Meet me' conference 4 17 Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (...

[Page 18] Alcatel-Lucent IP Touch 4038

Sharing 18 5 Other 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell...

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Sharing 19 5 5.6 Hunting groups • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. • Temporary exit from your hunting group:/Return into your group: 5.7 Calling an internal correspondent...

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Sharing 20 5 • Personal message: • The 27 standard messages are shown below: 5.11 Send a voice message copy create a temporary personal message (alphabetic keypad) apply your choice 1 Call me back 15 Meeting on ___ (*) 2 Call me back tomorrow 1...

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Sharing 21 5 5.13 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: 5.14 Modify the automated attendant welcome message remotely This feat...

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Keep in touch 22 6 Other 6.1 Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. 6.2 Diverting calls to another number (immediate diversion) The number can be your home,...

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Keep in touch 23 6 6.6 Personal assistant : reaching you with one number only 6.7 Diverting calls to your pager Callers will thus be able to contact you while you are moving around the company: 6.8 Forwarding your calls from the receiving terminal (�...

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Keep in touch 24 6 6.13 Diverting calls when your line is busy (divert if busy) Callers can be diverted to another telephone if you are already on the line. 6.14 Do not disturb You can make your terminal temporarily unavailable for all calls. diversi...

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Keep in touch 25 6 6.16 Consulting written messages The light indicates that messages have been received. displays the sender's message on the screen number of messages received Displays the rest of the message and the date and time it was le...

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Managing your charges 26 7 Other 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. • Adding or changing a business code during a call: 7.2 Finding out the cost of an out...

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Programming your telephone 8 27 Other 8.1 Initializing your voice mailbox 8.2 Customising your voice greeting You can replace the greeting message by a personal message light flashes enter your personal code then record your name according to voice ...

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Programming your telephone 28 8 T Activate/deactivate silent mode: T Activate/disable meeting mode (progressive ringing): T Activate/deactivate discreet ring mode: T Adjust ringer volume while a call arrives: 8.5 Adjusting screen brightness (Alcatel-...

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Programming your telephone 29 8 8.9 Programming direct call keys (F1 and F2 keys) 8.10 Erase a programmed key 8.11 Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every d...

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Programming your telephone 30 8 8.13 Broadcasting background music on your loudspeaker You can broadcast background music on the loudspeaker of your telephone (depending on configuration): 8.14 Lock / unlock your telephone 8.15 Configuring the audio ...

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Programming your telephone 31 8 8.18 Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone) The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set. • IP ...

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ACD : Agent set/Supervisor station 32 9 Other 9.1 Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) - Agent set 9.3 ACD application welcome s...

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ACD : Agent set/Supervisor station 33 9 9.7 Agent set - Integrating another group/leaving a group 9.8 Close the agent session (logout) - Agent set 9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call ce...

[Page 34] Alcatel-Lucent IP Touch 4038

Guarantee and clauses 34 howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the...