Tektronix Phaser 340 Service Manual

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Summary of Contents:

[Page 1] Tektronix 340

Service Manual 1 Service Manual Addendum Phaser ™ 340 and Phaser ™ 350 Color Printer This addendum contains information for servicing Phaser 340 Color Printers printers serial-numbered BCxxxxx and up and Phase...

[Page 2] Tektronix 340

2 Phaser 340 and 350 Color Printers Phaser 340 overview The Phaser 340 Color Printer is an Adobe PostScript Level 2 color, solid ink-jet printer with Tektronix color matching extensions (TekColor 3.0). The Phaser 340 is marketed in ...

[Page 3] Tektronix 340

Service Manual 3 Phaser 350 overview The Phaser 350 Color Printer is a significant improvement over the Phaser 340. Foremost among the Phaser 350 Color Printer’s features is its 6 page-per-minute FastColor print mode. The print ...

[Page 4] Tektronix 340

4 Phaser 340 and 350 Color Printers Serial numbering for Phaser 350 The serial number has the format of B YRxxxx where: ■ B = Beaverton ■ Y = Year (0-9) ■ R = Revision level (A thru Z, minus “I” ...

[Page 5] Tektronix 340

Service Manual 5 ■ BD zz De-skew hardware installed (only 14 printers shipped). ■ BE zz Same as BCzz (de-skew removed, too noisy during paper pick). ■ B6E Serial number format change; serial number fo...

[Page 6] Tektronix 340

6 Phaser 340 and 350 Color Printers Jet interlacing Phaser 340 color printers serial numbered BC xxxxx and later and Phaser 350 printers use a different method of laying ink onto the drum; they perform a “four-jet interlac...

[Page 7] Tektronix 340

Service Manual 7 For transparency printing, the image is printed in the same manner. However, the image is printed, with smaller droplets, twice on the drum, the second image positioned precisely over the first image before being trans...

[Page 8] Tektronix 340

8 Phaser 340 and 350 Color Printers Enabling TCP/IP with the authorization code TCP/IP protocol support is standard in Phaser 340 printers serial-numbered BCxx xxx and up and Phaser 350 printers. This feature depends upon th...

[Page 9] Tektronix 340

Service Manual 9 Error codes and messages Error codes indicate the following: ■ the failing system ( XX ,yyy.zz) ■ the failing subsystem (xx, YYY .zz) ■ the actual problem (xx,yyy.ZZ). ■ the ...

[Page 10] Tektronix 340

10 Phaser 340 and 350 Color Printers 4,011.41 (0x240B) PC_DEV_FAULT_DM_ CAM_BU_WD During the drum maintenance cycle, when the drum maintenance cam position should have been at blade up/wick down, the drum maintenance cam home sensor should have be...

[Page 11] Tektronix 340

Service Manual 11 6,000: X axis 6,000.41 (0x3400): XA_FAULT_MCURRENT X axis motor over/under current. Indicates that motor coil(s) are open, or shorted, or the x-axis motor fuse has opened. 6,001.42 (0x3401): XA_FAULT_NOHOME X-axis home position n...

[Page 12] Tektronix 340

12 Phaser 340 and 350 Color Printers 9,005.40 (0x4c05): IL_FAULT_C_JAM The cyan ink melt heater is on, but ink does not seem to be dripping. Check that the ink stick is able to advance in the chute. 9,006.41 (0x4c06): IL_FAULT_M_JAM The magenta i...

[Page 13] Tektronix 340

Service Manual 13 14,005.45:TCC_WRONG_ TYPE_CAP The installed cap/wipe/purge assembly is the wrong type for this printer. Verify and install the correct assembly or firmware for this printer. 15,000: Drum thermals 15,001.42 (0x7c01): TCD_THERMIST...

[Page 14] Tektronix 340

14 Phaser 340 and 350 Color Printers 22,013.32 Jam -- Media at standard tray, unexpected event paper A-width sensor TRUE, A4-width sensor TRUE. 22,014.33 Jam -- Media at standard tray, unexpected event paper preheat entry sensor TRUE. 22,015.34 Jam...

[Page 15] Tektronix 340

Service Manual 15 22,044.36 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor FALSE, A4-width sensor TRUE 22,045.37 Jam -- Media at auxiliary tray, unexpected event paper A-width sensor TRUE, A4-width sensor TRUE 22,046.38 Jam -...

[Page 16] Tektronix 340

16 Phaser 340 and 350 Color Printers 22,077.33 Jam -- Media at front cover, unexpected event paper A-width sensor TRUE, A4-width sensor TRUE. 22,078.34 Jam -- Media at front cover, unexpected event paper preheat entry sensor TRUE. 22,079.35 Jam -- ...

[Page 17] Tektronix 340

Service Manual 17 22,111.31 Jam -- Media at exit cover, unexpected event paper preheat entry sensor FALSE. 22,112.32 Jam -- Media at exit cover, unexpected event paper preheat exit sensor TRUE. 22,113.33 Jam -- Media at exit cover, unexpected event...

[Page 18] Tektronix 340

18 Phaser 340 and 350 Color Printers 22,145.38 Jam -- Media at exit tray, unexpected event paper preheat exit sensor FALSE. 22,146.30 Jam -- Media at exit tray, unexpected event paper exit sensor TRUE. 22,147.31 Jam -- Media at exit tray, unexpected...

[Page 19] Tektronix 340

Service Manual 19 22,179.36 Jam -- Media at hand-feed, unexpected event paper exit sensor FALSE. 22,180.37 Jam -- Media at hand-feed, unexpected event paper hand-feed sensor TRUE. 22,181.38 Jam -- Media at hand-feed, unexpected event paper hand-feed...

[Page 20] Tektronix 340

20 Phaser 340 and 350 Color Printers 24,001.18 Engine reports it is running diagnostics. 24,002.10 Engine is stuck in the VxWorks shell. 24,003.11 Engine is stuck in mechanism initialization. 24,004.12 unused 24,005.13 Engine is in state Ready but is...

[Page 21] Tektronix 340

Service Manual 21 Menu map – Phaser 340 (Version 2) Main menu map (Phaser 340 printers serial-numbered BCxxxxx and up) Startup page Startup page: enabled Startup page: disabled Startup mode Startup mode: enabled Startup mode: disabled Cleaning page...

[Page 22] Tektronix 340

22 Phaser 340 and 350 Color Printers Main menu map (Phaser 340 printers serial-numbered BCxxxxx and up - continued) TCP/IP TCP/IP: enabled TCP/IP: disabled EtherTalk EtherTalk: enabled EtherTalk: disabled NetWare: enabled NetWare: disabled NetWare Se...

[Page 23] Tektronix 340

Service Manual 23 Menu map – Phaser 350 Phaser 350 main menu map Startup page Startup page: enabled Startup page: disabled SCSI Startup mode SCSI Startup mode: enabled SCSI Startup mode: disabled Cleaning page source Cleaning page source: upper Cl...

[Page 24] Tektronix 340

24 Phaser 340 and 350 Color Printers Phaser 350 main menu map Service support Cooldown for Power Off Head serial number #: XXXXXXXX Calibrated: XXXX Calibration date "menu" "menu & exit" Data rate Data rate: XXXXX Data bits D...

[Page 25] Tektronix 340

Service Manual 25 Phaser 340 Field Replaceable Units List Phaser 340 FRU exterior parts list Figure A-1 parts Part number Serial number Effective Discontinued Quantity Name and description 1 200-4223-02 1 Cover, Front Jam Access 2 20...

[Page 26] Tektronix 340

26 Phaser 340 and 350 Color Printers The Phaser 340 printer exterior FRUs 9100-75 6 4 8 3 2 5 7 1 8 9 ...

[Page 27] Tektronix 340

Service Manual 27 Phaser 340 FRU interior parts list Figure A-2 parts Part number Serial number Effective Discontinued Quantity Name and description 650-3260-00 650-3184-01 B0 xxxxx BB xxxxx BC xxxxx Print engine w/o Main Board and SIMMs 1 386-6851-...

[Page 28] Tektronix 340

28 Phaser 340 and 350 Color Printers 25 650-3266-00 1 Solenoid Valve Assembly. 26 343-1580-00 1 Restraint, Printhead Shipping Assembly 27 174-3402-00 1 Cable, Power Supply 28 650-3363-00 1 Circuit Board, I/O 3 29 650-3262-00 1 Exit Gear Assembly 30 1...

[Page 29] Tektronix 340

Service Manual 29 56 202-0342-01 1 Accumulator 57 156-4001-00 1 NVRAM IC for Main Board 650-3269-00 Hardware Kit 650-3267-00 Bushing Kit 650-3268-00 Belt Kit Belt, Paper Path Transport Belt, Paper Transport Belt, Drum Y-Axis Belt, Motor Y...

[Page 30] Tektronix 340

30 Phaser 340 and 350 Color Printers The Phaser 340 printer interior FRUs 9100-76 8 50 51 49 52 2 1 6 5a 5b 45 4 28 31 30 29 44 33 34 35 43 54 53 20 19 15 56 11 7 25 27 55 10 24 23 14 3 9 16 13 12 17 21 18 26 22 39 37 32 40 36 42 38 41 48 46 47 57 58...

[Page 31] Tektronix 340

Service Manual 31 Phaser 340 FRU interior part list (left side) Figure A-3 parts Part number Serial number Effective Discontinued Quantity Name and description 1 650-3430-00 1 Vacuum Pump Assembly 2 2 Belt, Cap/Wipe/Purge Drive, 2 P...

[Page 32] Tektronix 340

32 Phaser 340 and 350 Color Printers The Phaser 340 printer interior FRUs (left side) Phaser 340 supplies and accessories Part number Serial number Effective Discontinued Quantity Name and description Supply 016-1341-00 Cle...

[Page 33] Tektronix 340

Service Manual 33 Supply 016-1307-00 Black Ink Stix (3 per box) Supply 016-1308-00 Cyan Ink Stix (3 per box) Supply 016-1309-00 Magenta Ink Stix (3 per box) Supply 016-1310-00 Yellow Ink Stix (3 per box) Supply 016-1359-00 Transparency Film, A-size, ...

[Page 34] Tektronix 340

34 Phaser 340 and 350 Color Printers Service 003-1504-00 1 Hot Head Plug Assembly Service 003-0827-00 1 Screwdriver, torque Service 006-7824-01 Pack of 10 Alcohol Wipes Service 161-0066-00 Power cord, Std., USA, Canada, 115V, Service 161-0066-09 Pow...

[Page 35] Tektronix 340

Service Manual 35 Phaser 350 Field Replaceable Units List Phaser 350 FRU exterior parts list Figure A-1 parts Part number Serial number Effective Discontinued Quantity Name and description 1 200-4223-02 1 Cover, Front Jam Access 2 20...

[Page 36] Tektronix 340

36 Phaser 340 and 350 Color Printers The Phaser 350 printer exterior FRUs 9100-75 6 4 8 3 2 5 7 1 8 9 ...

[Page 37] Tektronix 340

Service Manual 37 Phaser 350 FRU interior parts list Figure A-2 parts Part number Serial number Effective Discontinued Quantity Name and description 650-3184-01 Print engine w/o Main Board and SIMMs 1 386-6851-00 1 Finger, Stripper, Upper, Assembly ...

[Page 38] Tektronix 340

38 Phaser 340 and 350 Color Printers 29 650-3262-00 1 Exit Gear Assembly 30 119-4893-00 1 Fan, Drum Cooling 31 650-3186-00 1 X-Axis Drive Assembly 32 119-4822-00 1 Sensor, Head Restraint 33 401-0732-00 1 Drum Ring Gear 34 650-3263-00 1 Y-Axis Pulley ...

[Page 39] Tektronix 340

Service Manual 39 650-3268-00 Belt Kit Belt, Paper Path Transport Belt, Paper Transport Belt, Drum Y-Axis Belt, Motor Y-Axis Belt, Cap/Wipe/Purge Drive, 2 per kit 650-3289-00 Flag Kit Latch, Flag Flag, Exit Sensor Flag, Paper ...

[Page 40] Tektronix 340

40 Phaser 340 and 350 Color Printers The Phaser 350 printer interior FRUs 9100-76 8 50 51 49 52 2 1 6 5a 5b 45 4 28 31 30 29 44 33 34 35 43 54 53 20 19 15 56 11 7 25 27 55 10 24 23 14 3 9 16 13 12 17 21 18 26 22 39 37 32 40 36 42 38 41 48 46 47 57 58...

[Page 41] Tektronix 340

Service Manual 41 Phaser 350 FRU interior part list (left side) Figure A-3 parts Part number Serial number Effective Discontinued Quantity Name and description 1 650-3430-00 1 Vacuum Pump Assembly 2 2 Belt, Cap/Wipe/Purge Drive, 2 P...

[Page 42] Tektronix 340

42 Phaser 340 and 350 Color Printers The Phaser 350 printer interior FRUs (left side) Phaser 350 supplies and accessories Part number Serial number Effective Discontinued Quantity Name and description Supply 016-1341-00 Cle...

[Page 43] Tektronix 340

Service Manual 43 Supply 016-1307-00 Black Ink Stix (3 per box) Supply 016-1308-00 Cyan Ink Stix (3 per box) Supply 016-1309-00 Magenta Ink Stix (3 per box) Supply 016-1310-00 Yellow Ink Stix (3 per box) Supply 016-1359-00 Transparency Film, A-size, ...

[Page 44] Tektronix 340

44 Phaser 340 and 350 Color Printers Lower Paper Tray Assembly Service 003-1500-00 1 Tool, Belt Tensioner, Y-Axis Service 003-1503-00 1 Hot Head Handler Service 003-1504-00 1 Hot Head Plug Assembly Service 003-0827-00 1 Screwdriver, torque Service 00...

[Page 45] Tektronix 340

Service Manual 45 Figure 0-1 Lower Paper Tray Assembly FRUs 1 3 2 4 Unhook springs with spring/hook tool 9100-124 ...

[Page 46] Tektronix 340

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[Page 47] Tektronix 340

Service Manual 47 Phaser 340 Test Prints Test prints for printers serial-numbered BC xxxxx and up (Version 2 printers). Printers serial numbered BC xxxxx and up. Service Test Print 1 - Jstep5. While this print can be printed in 300 dpi, it shou...

[Page 48] Tektronix 340

48 Phaser 340 and 350 Color Printers Printers serial numbered BC xxxxx and up. Service Test Print 2 - Weak jet. This print shows which jets are not outputting enough, if any, ink compared to its neighboring jets. Note that the yellow jets bands...

[Page 49] Tektronix 340

Service Manual 49 Printers serial numbered BC xxxxx and up. Service Test Print 4 - Reverse text. This print in 300 dpi indicates if the printhead is outputting properly-sized drops of ink and that the drum temperature is not too high. Look for: ...

[Page 50] Tektronix 340

50 Phaser 340 and 350 Color Printers Printers serial numbered BC xxxxx and up. Service Test Print 6 - Black dither pattern. This print is made up of a 66% black fill. It reveals variations in the ink drop spread caused by thermal variations or...

[Page 51] Tektronix 340

Service Manual 51 Printers serial numbered BC xxxxx and up. Service Test Print 7 - Printhead diagnostic. This print is used for manufacturing and engineering evaluation of printhead performance. Printers serial numbered BC xxxxx and up. Servic...

[Page 52] Tektronix 340

52 Phaser 340 and 350 Color Printers Phaser 350 test prints Test prints for Phaser 350 Color Printers Service Test Print 1 - Jstep5. While this print can be printed in 300 dpi, it should only be printed and interpreted in 600 x 300 dpi . This p...

[Page 53] Tektronix 340

Service Manual 53 Service Test Print 2 - Weak jet. This print shows which jets are not outputting enough, if any, ink compared to its neighboring jets. Note that the yellow jets bands have a small amount of cyan ink added to them, which tints t...

[Page 54] Tektronix 340

54 Phaser 340 and 350 Color Printers Printers serial numbered BC xxxxx and up. Service Test Print 4 - Reverse text. This print in 300 dpi indicates if the printhead is outputting properly-sized drops of ink and that the drum temperature is not t...

[Page 55] Tektronix 340

Service Manual 55 Printers serial numbered BC xxxxx and up. Service Test Print 6 - Black dither pattern. This print is made up of a 66% black fill. It reveals variations in the ink drop spread caused by thermal variations or transfix roller p...

[Page 56] Tektronix 340

56 Phaser 340 and 350 Color Printers Printers serial numbered BC xxxxx and up. Service Test Print 7 - Printhead diagnostic. This print is used for manufacturing and engineering evaluation of printhead performance. Printers serial numbered BC xx...