LTS LTD9116MKIT User Manual

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KVH Industries, Inc. User’s Guide TracPhone FleetBroadband FB250 & FB500 ® ...

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TracPhone FB250 & FB500 User’s Guide The KVH ® Industries’ TracPhone ® FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area N...

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Trademark Information TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and ...

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iii Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violat...

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iv On the TracPhone FB250, the minimum safety distance to the antenna panel on the focal line is 0.6 m, based on a radiation level of 10 W/m 2 . The radiation level is 100 W/m 2 at a distance of 0.2 m from the antenna panel. Refer to the drawin...

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v Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, bu...

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vi maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before ...

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vii About the manual 2 Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skill...

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viii describes the available menus and settings, including advanced setup of interfaces. • Troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes the functions of the light indicators and th...

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ix Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Examp...

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xi Table of Contents Safety summary ................................................................iii About the manual ............................................................. vii Chapter 1 Introduction Welcome ...................................

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Table of Contents xii Using the IP handset ........................................................76 Chapter 4 Using the web interface Introduction .....................................................................78 Entering the SIM PIN in the ...

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Table of Contents xiii List of reserved IP subnets ...............................................231 Supported AT commands for PPPoE ............................... 232 App. A Conformity TracPhone FB500 ................................................

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1 Chapter 1 1111 Introduction Introduction 1 Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via s...

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Chapter 1: Introduction 2Welcome Applications include: • Internet browsing •E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers This chapte...

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Chapter 1: Introduction Features and interfaces 3 1111 Introduction Features and interfaces The TracPhone system offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Full duplex, single or multi-...

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Chapter 1: Introduction 4Main units Main units TracPhone FB500/TracPhone FB250 The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna. • TracPhone FB500 uses an FB500 antenna, which is a maritime...

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Chapter 1: Introduction Main units 5 1111 Introduction TracPhone antennas TracPhone FB500 antenna The TracPhone FB500 system uses the FB500 antenna, which is a maritime 3- axis controlled BGAN antenna. The antenna contains all functions for satelli...

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Chapter 1: Introduction 6Main units TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation ...

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Chapter 1: Introduction Main units 7 1111 Introduction TracPhone terminal Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both syste...

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Chapter 1: Introduction 8Main units Tools for setup and daily use The TracPhone FleetBroadband IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the t...

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Chapter 1: Introduction Main units 9 1111 Introduction IP handset and cradle IP handset The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the TracPhone system, but can also be used in a public ne...

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Chapter 1: Introduction 10 The Inmarsat BGAN system The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to...

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Chapter 1: Introduction The Inmarsat BGAN system 11 1111 Introduction Coverage The Inmarsat ® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map bel...

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Chapter 1: Introduction 12 The Inmarsat BGAN system Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna...

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Chapter 1: Introduction The Inmarsat BGAN system 13 1111 Introduction The BGAN services supported by TracPhone Supported services The services currently supported by the TracPhone comprise: • A Packet-Switched (PS) connection to the Internet • ...

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Chapter 1: Introduction 14 The Inmarsat BGAN system Circuit-Switched (dialed) service The following types of circuit-switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4....

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Chapter 1: Introduction The Inmarsat BGAN system 15 1111 Introduction Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services ...

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Chapter 1: Introduction 16 Services and interfaces Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Service Interface on the terminal Phone/Fax LAN (PoE) ...

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17 Chapter 2 2222 Getting started Getting started 2 This chapter describes how to start up the system and make the first call or data session. It has the following sections: • Before you start • Starting up the terminal • Connecting the TracP...

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Chapter 2: Getting started 18 Before you start Before you start Operation at high temperatures If the terminal is installed in a location where the ambient temperature may exceed 45C, we recommend placing the terminal where unintentional contact...

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Chapter 2: Getting started Before you start 19 2222 Getting started Connector panel The drawings below show the connector panel of each terminal version. The only difference is the Terminal block on the 19” Rack terminal. Connector panel on Trac...

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Chapter 2: Getting started 20 Starting up the terminal Starting up the terminal SIM card Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM car...

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Chapter 2: Getting started Starting up the terminal 21 2222 Getting started 19” Rack terminal: Using the front power switch If you have the 19” Rack variant of the TracPhone terminal, flip the switch in the front panel to “1” to switch on ...

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Chapter 2: Getting started 22 Starting up the terminal Using the ignition system Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section. If you have...

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Chapter 2: Getting started Starting up the terminal 23 2222 Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the t...

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Chapter 2: Getting started 24 Connecting the TracPhone FleetBroadband IP handset Connecting the TracPhone FleetBroadband IP handset Power supply (PoE) The TracPhone FleetBroadband IP Handset is powered from the LAN interface, using Power over Ethe...

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Chapter 2: Getting started Connecting the TracPhone FleetBroadband IP handset 25 2222 Getting started Starting up the TracPhone FleetBroadband IP Handset The following procedure is for the TracPhone FleetBroadband IP Handset. The procedure may be ...

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Chapter 2: Getting started 26 Connecting a computer Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server...

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Chapter 2: Getting started Connecting a computer 27 2222 Getting started Connecting a computer to the LAN interface To connect a computer to the LAN interface, do as follows: 1. Power up your computer. 2. Connect your LAN cable between the network ...

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Chapter 2: Getting started 28 Entering the SIM PIN for the terminal Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM c...

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Chapter 2: Getting started Entering the SIM PIN for the terminal 29 2222 Getting started Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN. Wrong SIM PIN Analogue phone or ISDN phone: If, instead of th...

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Chapter 2: Getting started 30 Entering the SIM PIN for the terminal Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows: 1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP ad...

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Chapter 2: Getting started Registering with the BGAN network 31 2222 Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SI...

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Chapter 2: Getting started 32 Registering with the BGAN network LED indications during the registration procedure This table shows how the startup procedure is signalled with the light indicators. If an error occurs, the indicators will light yello...

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Chapter 2: Getting started Registering with the BGAN network 33 2222 Getting started Indications in the web interface The dashboard in the web interface also shows the status during and after registration. To open the web interface, do as follows:...

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Chapter 2: Getting started 34 Making the first call Making the first call When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections pr...

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Chapter 2: Getting started Making the first call 35 2222 Getting started • Mobile number: The mobile number of the terminal/handset you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system...

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Chapter 2: Getting started 36 Standard connection to the Internet (default) Standard connection to the Internet (default) By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to t...

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Chapter 2: Getting started Standard connection to the Internet (default) 37 2222 Getting started Activating the connection using the TracPhone FleetBroadband IP Handset (only handset number 0501) To activate the connection using the IP Handset, do...

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39 Chapter 3 3333 Operating the system Operating the system 3 This chapter describes how to use the TracPhone systems. It has the following sections: • General • Using a phone or fax machine • Multi-voice (optional) • Using a computer • U...

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Chapter 3: Operating the system 40 General The IP handset When you connect the IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The me...

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Chapter 3: Operating the system General 41 3333 Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. With the web ...

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Chapter 3: Operating the system 42 General • change the SIM PIN for the terminal • set up user rights (requires administrator password) • set up remote management and activation • set up restricted dialling • set up Multi-voice For informa...

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Chapter 3: Operating the system General 43 3333 Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Service Interface on the terminal P...

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Chapter 3: Operating the system 44 Using a phone or fax machine Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal: Standard analogue phone or G3 fax machine: The terminal has two phone connecto...

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Chapter 3: Operating the system Using a phone or fax machine 45 3333 Operating the system Selecting the call type Definition The phone connection can use one of the following call types: • Standard Voice, which is a low-tariff voice connection co...

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Chapter 3: Operating the system 46 Using a phone or fax machine Selecting the default outgoing call type To select the default call type for outgoing calls, do as follows: • ISDN. Select the call type in the web interface under SETTINGS > ISDN....

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Chapter 3: Operating the system Using a phone or fax machine 47 3333 Operating the system Phone numbers for incoming calls The mobile numbers for your system are listed in your airtime subscription. For example, you may have • 1 number for Stand...

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Chapter 3: Operating the system 48 Using a phone or fax machine Making or receiving a phone call Making a call You have different options for making a call: • Short Dial. If the number is in the phone book of the terminal, you can use the Short D...

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Chapter 3: Operating the system Using a phone or fax machine 49 3333 Operating the system Receiving a call By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile...

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Chapter 3: Operating the system 50 Using a phone or fax machine Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> • + is the international call prefix 1 used in front of the country c...

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Chapter 3: Operating the system Using a phone or fax machine 51 3333 Operating the system Using the local exchange Before you can use the local exchange, you must enable it in the web interface of the terminal. For information on how to set up the...

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Chapter 3: Operating the system 52 Using a phone or fax machine Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. For an overview of the numbers assigned to e...

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Chapter 3: Operating the system Using a phone or fax machine 53 3333 Operating the system Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the...

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Chapter 3: Operating the system 54 Using a phone or fax machine Dialling prefixes Apart from the numbers above, the terminal uses the following dialling prefixes: • 1* before the phone number will force the connection to use Standard Voice. • ...

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Chapter 3: Operating the system Using a phone or fax machine 55 3333 Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps a...

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Chapter 3: Operating the system 56 Using a phone or fax machine Holding a call During a call, you may place the initial call on hold while another call is made. TracPhone FleetBroadband IP Handset: Select Options > Hold in the IP handset. For fu...

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Chapter 3: Operating the system Using a phone or fax machine 57 3333 Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. TracPhone FleetBroadband IP Handset: Sele...

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Chapter 3: Operating the system 58 Using a phone or fax machine Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. S...

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Chapter 3: Operating the system Using a phone or fax machine 59 3333 Operating the system Sending a fax message to the terminal To send a fax message to the terminal, dial + <Mobile number> # • + is the international call prefix 1 used in ...

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Chapter 3: Operating the system 60 Multi-voice (optional) Multi-voice (optional) You can add Multi-voice to your airtime subscription, enabling you to have up to 9 simultaneous calls. You can subscribe to Multi-voice with or without additional numb...

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Chapter 3: Operating the system Multi-voice (optional) 61 3333 Operating the system Handset contexts Calls to the terminal are treated differently depending on the handset context. There are 3 possible handset contexts, which are explained in this...

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Chapter 3: Operating the system 62 Multi-voice (optional) Directly assigned handsets The mobile numbers are assigned to individual handsets. Only the assigned handset will ring when the belonging number is called. For information on how to assign a...

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Chapter 3: Operating the system Multi-voice (optional) 63 3333 Operating the system Unassigned handsets These are IP handsets that are not assigned a number, and that do not belong to a call type group. Use this handset context if you want to crea...

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Chapter 3: Operating the system 64 Multi-voice (optional) Additional numbers for Multi-voice In addition to the phone numbers for incoming Standard Voice, 3.1 kHz Audio and UDI/RDI, your subscription may include extra phone numbers that can be ass...

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Chapter 3: Operating the system Using a computer 65 3333 Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, se...

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Chapter 3: Operating the system 66 Using a computer •Using a Standard IP connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and ...

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Chapter 3: Operating the system Using a computer 67 3333 Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared...

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Chapter 3: Operating the system 68 Using a computer Start/stop Standard IP on the LAN interface By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administr...

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Chapter 3: Operating the system Using a computer 69 3333 Operating the system Start/stop Streaming IP on the LAN interface To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN...

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Chapter 3: Operating the system 70 Using a computer Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. S...

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Chapter 3: Operating the system Using a computer 71 3333 Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Rem...

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Chapter 3: Operating the system 72 Using a computer • <incoming port> is the port you defined in Remote management on page 185. Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote ...

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Chapter 3: Operating the system Using a computer 73 3333 Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system. Use PPPoE if you want t...

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Chapter 3: Operating the system 74 Using a computer Configuring the connected equipment for PPPoE To use PPPoE with your TracPhone system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page...

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Chapter 3: Operating the system Using a computer 75 3333 Operating the system If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the serv...

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Chapter 3: Operating the system 76 Using the IP handset Tracking the terminal The TracPhone system can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals or after moving a specif...

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77 Chapter 4 4444 Using the web interface Using the web interface 4 This chapter describes how to use the web interface to operate, set up and configure your TracPhone system. It has the following sections: • Introduction • Entering the SIM PIN...

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Chapter 4: Using the web interface 78 Introduction Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web inte...

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Chapter 4: Using the web interface Introduction 79 4444 Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be di...

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Chapter 4: Using the web interface 80 Introduction Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, s...

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Chapter 4: Using the web interface Introduction 81 4444 Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. •The na...

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Chapter 4: Using the web interface 82 Introduction Icons in the icon bar The following icons may appear in the icon bar in the web interface: Navigating the web interface • To expand a menu, click the menu in the navigation pane. • To access st...

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Chapter 4: Using the web interface Entering the SIM PIN in the web interface 83 4444 Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? If a computer is connected when you start up the terminal, you can access ...

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Chapter 4: Using the web interface 84 Using the Dashboard Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on h...

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Chapter 4: Using the web interface Using the Dashboard 85 4444 Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. Th...

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Chapter 4: Using the web interface 86 Using the Dashboard • Current satellite. The satellite to which the system is currently logged on. • Unit serial number. The serial number of the terminal. • Software version. The version of the software e...

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Chapter 4: Using the web interface Using the Dashboard 87 4444 Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list ...

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Chapter 4: Using the web interface 88 Using the phone book Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialling from a handset. • Modify or delete exist...