Multitech FaxFinder FF240-IP Administrator's Manual

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FaxFinder ® Fax Server FF240-IP Administrator Guide ...

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FAXFINDER FAX SERVER FF240-IP ADMINISTRATOR GUIDE FaxFinder Fax Server FF240-IP Administrator Guide Model: FF240-IP Part Number: S000493, Version 7.2 Copyright This publication may not be reproduced, in whole or in part, without the specific and expr...

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CONTENTS Contents Product Overview .................................................................................................................................................... 8 Product Overview...................................................

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CONTENTS Printer Fields ............................................................................................................................................................. 24 Adding a Network Share (Optional)...................................

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CONTENTS Deleting Global or Personal Contacts ...................................................................................................................... 44 Editing Contacts ....................................................................

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CONTENTS Viewing Available MIBs............................................................................................................................................. 55 Configuring SNMP Version 1 and 2C ...........................................

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CONTENTS T.37 Advanced Usage............................................................................................................................................. 70 Options.........................................................................

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PRODUCT OVERVIEW Product Overview Product Overview FaxFinder IP provides distributed faxing capabilities through an IP telephone system, allowing companies to provide fax services to remote offices and field sales people. FaxFinder converts inbound f...

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PRODUCT OVERVIEW Ethernet Ports CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication network. Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à u...

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PRODUCT OVERVIEW 2 The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API attachments. FaxFinder Power Draw FaxFinder power draw at 12 volts. Typical 1 Maximum 2 Peak 3 Current (AMPS) 0.870 0.955 15....

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PRODUCT OVERVIEW ■ Static IP address FaxFinder does not support automatically assigned IP addresses via DHCP. FaxFinder is set from the factory with an IP address of 192.168.2.1 (netmask 255.255.255.000). ■ Ethernet and RJ-45 Cable You need to kn...

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PRODUCT OVERVIEW 12 FaxFinder ® Fax Server FF240-IP Administrator Guide ...

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HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240-IP Connectors Connector Descriptions Label Description +12V Power receptacle for provided power cord. CONSOLE DE-9 connection for serial access and contr...

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HARDWARE AND INSTALLATION Before Installing FaxFinder Disable Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support Call Waiting. The Call Waiting beep causes fax communication errors. Mounting FaxFinder (Optional) ...

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HARDWARE AND INSTALLATION Figure 1 4. Secure the bracket piece shown in Figure 2 to the bottom of FaxFinder's right side using two provided screws. Figure 1 Part B shows how to position the bracket piece. Figure 2 5. Use two screws to attach the...

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HARDWARE AND INSTALLATION Figure 3 Figure 4 6. Repeat Steps 3-5 for the left bracket. 7. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack manufacture's mounting procedure. Because equipment...

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HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: 1. Connect the power cord to an outlet or power strip and to the power adapter. 2. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply pro...

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BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: 1. Set the admin computer to startup IP address. If FaxFinder is already connected ...

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BASIC FAXFINDER CONFIGURATION b. Disconnect the computer from the FaxFinder. c. Re-connect your computer to its normal LAN connection. 5. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server sof...

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BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. 1. Click Users. 2. Click Edit in the administrator's ...

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BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless t...

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BASIC FAXFINDER CONFIGURATION 5. Select Enter Recipient Info from the Find Recipient list. 6. Enter 123-456-7890 as the Fax Number. 7. Enter some text in the subject and comments fields and click Send Fax . Checking Test Results After sending the tes...

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BASIC FAXFINDER CONFIGURATION Field Description SIP Proxy Port Enter the SIP Proxy port, if required. Default is 5060. Loose Routing Select on if your network allows loose source routing. Default is off, used if your network requires strict source ro...

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BASIC FAXFINDER CONFIGURATION Sending and Receiving a Test Fax After you have configured SIP and T.38 to work with your network, use the following steps to send another test fax. 1. Click Send Fax. 2. Send a fax to a remote fax machine that your SIP ...

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BASIC FAXFINDER CONFIGURATION Adding a Network Share (Optional) If you want FaxFinder to send faxes to a network folder, set up a network share. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location...

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BASIC FAXFINDER CONFIGURATION Field Description Common Name Enter the hostname or IP address, depending on which you use to connect to FaxFinder. The web browser uses this field to check for a valid certificate. Days Enter up to three digits for numb...

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BASIC FAXFINDER CONFIGURATION Field Description Phone Number Enter a voice number for the user. Fax Number Enter a fax number for the user. Organization Enter the user's organization Default Send Fax Options Max Attempts Enter the default maximu...

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BASIC FAXFINDER CONFIGURATION If you have several contacts to add, you can import a Comma Separated Value (CSV) file with contact information. Refer to Importing Global or Personal Contacts for details. Users can also add personal contacts. Refer to ...

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BASIC FAXFINDER CONFIGURATION a. Click Add. b. Enter the recipient's DID number in the Extension field. This number is dictated by your PBX and/or Telco line. c. Enter the recipient's Name. d. Click Save. e. Click Add to add a destination. ...

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BASIC FAXFINDER CONFIGURATION Destination Required Additional Information Destination Type Sftp Select the SFTP server. Global, Default, Recipient Print Select a printer. Global, Default, Recipient Trash None. Recipient Note: If you select Trash, you...

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FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: 1. Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to...

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FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing w...

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FAX MANAGEMENT Field Description Connect Time When the current connection was made. Inbound Fax Status State If a fax is still transmitting, this will show receiving or delivering. Start Time The time that the inbound fax was initiated. Channel The c...

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FAX MANAGEMENT Sending Now To send outbound faxes immediately: 1. Click Status & Logs > Fax Status. 2. Find the fax that you want to send in the Outbound Fax Status table. 3. Click Send Now, , for that fax. ■ To send multiple faxes, click th...

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FAX MANAGEMENT Viewing Logs FaxFinder creates separate logs for email, inbound faxes, outbound faxes, and calls. To view a log: 1. Click Status & Logs. 2. Click log you want. Options are: ■ Mail Log - Shows recent delivery attempts with the mos...

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FAX MANAGEMENT Field Description Status Final state of the outgoing fax listed. States include: Sent, Aborted, and Failed. Start Time Date and time the transmission started. End Time Date and time the transmission completed. Sender Username of the pe...

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FAX MANAGEMENT Restoring Configuration If you created a restore file, use Restore Config to reset FaxFinder using the .BIN file. This overwrites current settings with the settings in place at the time the restore file was created. You will lose any c...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipient...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Full Name User's full name, can include spaces. Used in the cover page Sender field. Email User's email address. Phone User's phone number, any format accepted, for example, (###) ##...

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MANAGING USERS, CONTACTS, AND RECIPIENTS User Ritchie D4e576 Ritchie ritchie@exa 555-555- 555-555- Example Co F W mple.com 1253 3521 User Josh fG32tR Josh D josh@exampl 555-555- 555-555- Example Co T ob_mc1.pdf e.com 1235 1532 Type Username Name Fax ...

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MANAGING USERS, CONTACTS, AND RECIPIENTS 1. Click Users. 2. Click Export and then click Save. 3. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document. 4. Click Save or OK depending on your browser. D...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Syncing FaxFinder with Active Directory Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users. To do this: 1. Go to Users > Active Directory Users...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Record Fields Field Notes Name Contact's name, can include spaces. Fax Number Contact's fax number, any format accepted, for example, (###) ###-#### or ###-###-####. Organization Contact&apos...

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MANAGING USERS, CONTACTS, AND RECIPIENTS 4. Click Save or OK depending on your browser. Deleting Global or Personal Contacts To delete contacts: 1. Click Contacts. The Personal contact page appears. To delete global contacts, click Global. 2. Click D...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Deleting Global or Personal Group To delete groups: 1. Click Contacts . The Personal contact page appears. 2. Click Personal Groups or Global Groups. 3. Click Delete All to permanently delete all listed groups...

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MANAGING USERS, CONTACTS, AND RECIPIENTS ■ Your file must conform to the order and format. ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through t...

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MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Destination Value Is based on the destination type. ■ Email and notification destinations require a valid email address: 1003,Mr. Smith,Email,[email protected] ■ Users must already exist in the F...

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ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and tran...

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ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: 1. Go to System Configuration > SFTP. 2. Click Delete. 3. Confirm the deletion. Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, t...

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ADVANCED CONFIGURATION 2. Click Purge Logs Now. Emailing or Saving Logs Immediately To immediately send logs to the administrator without deleting anything and, if a network share is configured, copy logs a shared folder: 1. Click Fax Configuration &...

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ADVANCED CONFIGURATION Upgrading FaxFinder License If you purchase additional T.38 ports to upgrade FaxFinder 240-IP, enter the license keys through the Software Update page. Instructions for this process and the upgrade code are included with the Li...

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ADVANCED CONFIGURATION 2. Send the zipped file to Multi-Tech Support as directed by the support representative. Packet Capture Packet Capture can help troubleshoot FaxFinder. To capture and download packet data: 1. Click Start to begin the packet cap...

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ADVANCED CONFIGURATION b. Enter a number or partial number and wildcard (*) to allow for variants, for example, 555-555-5***. 5. Add Approved Users, which are users who can send faxes without approval. By default the Admin account is selected. a. Cli...

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ADVANCED CONFIGURATION Configuring Store & Forward Fax (T.37) Store & Forward Fax allows users to send emails as faxes using the T.37 format. This section describes T.37 parameters. For more information on using T.37, refer to T.37 Advanced U...

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ADVANCED CONFIGURATION Adding Additional Hosts You can add additional hostnames and IP addresses that FaxFinder will accept email faxes from. For example, your hostname is example.com, but you also want to allow T.37 faxing from mycompany.example.com...

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ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Configuring SNMP Allowed Addresses For SNMP versions 1 ...

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ADVANCED CONFIGURATION SNMP Trap Settings Field Description Community Name Enter read-only community name. May contain a-z, A-Z, 0-9, - and _. Max length is 32 characters. Required for SNMP V1/V2C. Default is public. Username Enter the username requi...

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USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and sen...

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USING ACTIVE DIRECTORY WITH FAXFINDER Adding Active Directory Users After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to send faxes. Note: User details and fax options for Active Directory u...

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COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the f...

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COVER PAGES Creating Cover Pages To create custom cover pages: 1. Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. 2. In Ado...

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COVER PAGES 4. Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. 5. When you are satisfied with the form design, save the file as Adobe PDF files,...

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FAXFINDER FAX CLIENT SOFTWARE FaxFinder Fax Client Software Installing FaxFinder Client Software FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software...

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FAXFINDER FAX CLIENT SOFTWARE To download the FaxFinder client software: 1. Go to www.multitech.com/setup/product.go and select your FaxFinder model. 2. Click Software. 3. Double-click the link for the version you want to install and select Run or Op...

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FAXFINDER FAX CLIENT SOFTWARE FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. 1. In Windows, open the printer's Properties. 2. On the Security tab, verify the following checked und...

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FAXFINDER FAX CLIENT SOFTWARE Disassociating a FaxFinder Unit from the Client Use this procedure if you need to remove a specific FaxFinder unit from the client. This procedure severs the tie between your PC and a specific FaxFinder unit so that you ...

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TROUBLESHOOTING Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to ou...

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TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software can...

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TROUBLESHOOTING Where can I Find the SMTP Error Code List? You can look up these SMTP error codes on the Internet Engineering Task Force RFC repository at ietf.org. FaxFinder ® Fax Server FF240-IP Administrator Guide 69 ...

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T.37 ADVANCED USAGE T.37 Advanced Usage For individual faxes, use these commands to override settings entered in the administrator or user web interface. Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provid...

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T.37 ADVANCED USAGE Example: FAX=5551234/[email protected] RECEIPT=always|failure|never Controls when an email receipt for the fax is sent to the sender: ■ Always means send an email receipt for successful and failed faxes. ■ Failure me...

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REGULATORY INFORMATION Regulatory Information 47 CFR Part 15 Regulation Class A Devices This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed t...

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REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contain...

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REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set fo...

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REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our cur...

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REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, ...

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REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依依照照中中国国标标准准的的有有毒毒有有害害物物质质信信息息 根据中华人民共和国信息产业部 (MII) 制定的�...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may chan...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: 1. Run cmd.exe. 2. Enter regsvr32 s...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 5. Right-click on Attributes and select Create Attribute. 6. When the Schema Object Creation warning appears, click Continue . 7. Enter custom attribute settings and click OK. For details, refer to ...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid ent...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 4. Click Next. 5. Add the following attributes to the Optional list: ■ mtff-IncludeCoverPage ■ mtff-DefaultCoverPage ■ mtff-MaxAttempts ■ mtff-FaxPriority ■ mtff-RetryInterval ■ mtff-Ema...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 6. Click Finish. 7. Verify that mtff-User class appears in the Classes list. FaxFinder ® Fax Server FF240-IP Administrator Guide 83 ...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: 1. Right-click on the User class and select Properties. 2. Click Relationship and then click Add Class. ...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and s...

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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt pdf Default is none. Note: Attribute value must be tiff lower case. none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. ...

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INDEX Index A FaxFinder..................................................................18 SIP and T.38 ............................................................. 22 access code ...................................................................6...

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INDEX documentation................................................................8 types.........................................................................10 download system logs...................................................51 upload siz...

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INDEX logs ................................................................................35 FaxFinder..................................................................10 email .......................................................................5...

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INDEX SIP..................................................................................22 TIF or TIFF......................................................................10 restore factory defaults ...........................................22 t...