Siemens HiPath 2000 User Manual

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Communication for the open minded Siemens Enterprise Communications www.siemens.com/open Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice OpenStage 60/60 G, OpenStage 80/80 G OpenStage Key Module User Guide ...

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Important information 2 Important information Trademarks For safety reasons, the telephone should only be sup- plied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE ...

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Important information 3 Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro- phone (f...

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4 Contents Contents Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . ...

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5 Contents Applications available on your OpenStage phone 34 Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Telephony interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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6 Contents Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .58 Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Accepting calls via the Headset. . . . . . . . . . . . . . . . . ...

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7 Contents Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Active call forwarding indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Overview of call forwarding types. . . . . . . . . . . . . . ...

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8 Contents Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Voice encryption (only for HiPath 2000/3000/5000/OpenOffice EE) . . 113 Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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9 Contents Making calls in the team/executive/secretary configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Li...

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10 Contents Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Room character . . . . . . . . . . ...

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11 Contents Web interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Administrator Pages . . . . . . . . . . . . . . . . ...

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General information 12 General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea- tures must therefore be individually define...

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General information 13 Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation ...

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General information 14 Multi-line telephone, executive/secretary functions Your OpenStage 60/60 G/80/80 G is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the cas...

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Getting to know your OpenStage phone 15 Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 60/60 G/80/80 G ...

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Getting to know your OpenStage phone 16 Ports on the underside of the phone OpenStage operating features OpenStage 80 80 G 60 60 G Display type Color TFT 640x480 Color TFT 320x240 Illuminated display ;; Programmable sensor keys 9 8 Full-duplex speake...

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Getting to know your OpenStage phone 17 Using network ports more efficiently OpenStage 60/80 has a built-in 10/100 Mbps Ethernet switch. OpenStage 60 G/80 G has a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly ...

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Getting to know your OpenStage phone 18 OpenStage Manager This program offers an additional option for tailoring your phone to your personal needs. OpenStage Manager is suitable for the following models: • OpenStage 60 (SIP/HFA) • OpenStage 60 T...

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Getting to know your OpenStage phone 19 OpenStage Key Module The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional illuminated, programmable keys. Like keys on the phone, these keys can be programm...

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Getting to know your OpenStage phone 20 Keys and controls Function keys Audio controls Audio keys To u ch S l i d e r Similar to the TouchGuide Æ page 22, you can set properties for your tele- phone, such as the volume, by sliding your finger over t...

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Getting to know your OpenStage phone 21 Mode keys These sensor keys allow you to switch to the required application with the simple stroke of a key. To select a tab within an application press the rele- vant key repeatedly until the required tab is ...

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Getting to know your OpenStage phone 22 TouchGuide With this control, you can manage most of your phone’s functions, as well as its displays. Before using the telephone, remove the protective covering from the TouchGuide ring surface. Operation F...

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Getting to know your OpenStage phone 23 Browsing in the call list and phonebook tabs If you are in the phonebook, you normally navigate between the "Personal" and "Corporate" tabs using the u key or if you are in the call lists y...

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Getting to know your OpenStage phone 24 Programmable sensor keys Your OpenStage 80/80 G has nine (OpenStage 60/60 G: eight) illuminated sensor keys. You can assign functions or numbers to them. Depending on how they are programmed, you can use the s...

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Getting to know your OpenStage phone 25 Te x t i n p u t Example: Changing the key label Æ page 98. Enter the required characters via the keypad. Select the functions using the keys d and b. Confirm your entry with i. Character overview (depends on...

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Getting to know your OpenStage phone 26 Keypad Te x t i n p u t In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To ...

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Getting to know your OpenStage phone 27 Graphic display Your OpenStage 60/60 G/80/80 G is equipped with a tilt-and-swivel color display Æ page 16. Appearance You can customize your display to suit your personal requirements: • Angle the display ...

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Getting to know your OpenStage phone 28 Display keyboard Depending on the context, the display keyboard is displayed with different elements. Use the TouchGuide to operate the display keyboard Æ page 22. You can select the following functions from...

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Getting to know your OpenStage phone 29 Character overview (depends on the current language setting) Key 1x2x3x4x5x6x7x8x9x10x11x12x13x14x 1 1 [1] [1] Space 2 abc2ä 3 def 3 4 gh i 4 5 jkl5 6 mno6ö 7 pqr s7ß 8 tuv8ü 9 wx y z 9 0 0+ * [2] [2] Addit...

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Getting to know your OpenStage phone 30 Context-dependent displays Depending on the situation at hand, the graphic display on your OpenStage phone displays different content, to which you can respond intuitively. Idle mode If there are no calls taki...

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Getting to know your OpenStage phone 31 Telephony dialogs The dialogs in the lower area of the display prompt you to input data or pro- vide you with information about the call states. Example: You dialed the phone number of a contact saved in the p...

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Getting to know your OpenStage phone 32 Context menus If the arrow icon g appears next to a selected entry, additional menu lev- els or selection options are available in the form of a context menu. Navi- gate through these options using the TouchGui...

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Getting to know your OpenStage phone 33 Application tab In many cases you can select further content within an application using tabs. Example: Press the w mode key to open the call lists Æ page 21. Press this key repeatedly to switch between the...

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Applications available on your OpenStage phone 34 Applications available on your OpenStage phone The following descriptions provide an overview of the various applications available on your OpenStage phone. Application navigation Activating an appl...

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Applications available on your OpenStage phone 35 Telephony interface Additional information is displayed in the telephony interface when your phone rings, when you dial a number or during a call, for instance. To access the menu: Press the t key. ...

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Applications available on your OpenStage phone 36 Phonebooks In addition to the personal phonebook, this application contains entries from other directory services such as an LDAP corporate directory and the company’s internal phonebook. To acces...

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Applications available on your OpenStage phone 37 Personal phonebook The "Personal" tab contains your personal phonebook. You can store up to 1000 contacts in this phonebook. The entries are sorted in alphabetical or- der in the phonebook ...

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Applications available on your OpenStage phone 38 LDAP directory If you have access to an LDAP directory (contact the responsible service personnel), you can search contacts in a company-wide directory. Both a simple and an advanced search function ...

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Applications available on your OpenStage phone 39 Call lists All calls and numbers dialed on your phone are logged in chronological or- der in call lists. The following call lists are displayed individually on separate tabs: • "Missed" ta...

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Applications available on your OpenStage phone 40 Example: "Dialled" tab The following functions are available via the context menu of a selected en- try: •Dial Æ page 62 • Details Æ page 108 • Delete Æ page 108 • Transfer entry ...

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Applications available on your OpenStage phone 41 Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services such as HiPath Xpressions are displayed in this appli...

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Applications available on your OpenStage phone 42 Menu This menu includes a configuration area for users and administrators, as well as an area for any available applications (contact service personnel). To access the menu: Press the v key. Settin...

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Applications available on your OpenStage phone 43 Audio Optimize the volumes, audio settings and ring tones of your OpenStagefor your environment and according to your personal requirements. Volumes V Adjust the settings on your telephone Æ page 1...

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Applications available on your OpenStage phone 44 Security Protect your settings and data by assigning a password. V Adjust the settings on your telephone Æ page 114. z Make settings via the Web interface Æ page 199. Network information View status...

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Applications available on your OpenStage phone 45 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activ...

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Step by Step Basic functions 46 Basic functions Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visu- ally signaled on the call display. • When you receive an internal call, ...

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Basic functions 47 Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode • Tell the other party that speakerphone mode is ac- tive. • Adjust the call volume while speakerphone mode is acti...

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Step by Step Basic functions 48 Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. n ] Hold down the key and replace the handset. Then re- lease the key and...

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Basic functions 49 Step by Step Open listening People present in the room can silently monitor your call. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. The LED lights up. Deactivating n Press the lit key....

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Step by Step Basic functions 50 Making calls Off-hook dialing ^ Lift the handset. j Internal calls: Enter the station number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption Æ page 1...

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Basic functions 51 Step by Step On-hook dialing j Internal calls: Enter the station number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption Æ page 113. The other party answers with sp...

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Step by Step Basic functions 52 Dialing with the headset connected Prerequisite: The headset is connected. j Internal calls: Enter the station number. External calls: Enter the external code and the station number. o The headset key lights up. The ...

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Basic functions 53 Step by Step Rejecting a call The phone is ringing. The caller is displayed. Select and confirm the option shown. The connection is cleared down. The caller receives the message "Currently not possible". Turning the micr...

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Step by Step Basic functions 54 Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. if nec. g Open the context menu Æ page 32. Confirm. j Call the second party. Pay atte...

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Basic functions 55 Step by Step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. if nec. g Open the context menu Æ page 32. Confirm. j Enter the number ...

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Step by Step Basic functions 56 Using callback You can request a callback if the station called is busy or if nobody answers. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, • When the othe...

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Basic functions 57 Step by Step Viewing and deleting a stored callback c Open the idle menu Æ page 30. Select and confirm the option shown [1] . Select and confirm to display additional entries. Deleting a displayed entry Confirm. Ending retrieval ...

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Step by Step Enhanced phone functions 58 Enhanced phone functions Answering calls Accepting calls via the Headset Prerequisite: You have connected a headset or are using a Bluetooth headset Æ page 190. o The LED flashes when a call is received. ...

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Enhanced phone functions 59 Step by Step or j If you know the number of the telephone that is ringing, enter it directly. Pay attention to the notes on voice encryption Æ page 113. Using the speakerphone A colleague addresses you directly over the...

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Step by Step Enhanced phone functions 60 Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a doo...

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Enhanced phone functions 61 Step by Step Activating the door opener v Open the Program/Service menu Æ page 42. Select and confirm the option shown. Select and confirm the option shown. j Dial the entrance telephone number. j Confirm the five-digit ...

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Step by Step Enhanced phone functions 62 Making calls Redialing from a call list For information about the call lists as well as sample en- tries, refer to Æ page 39. w Press the key until the call list you want is active. Select and confirm the ent...

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Enhanced phone functions 63 Step by Step or g Open the context menu. Select and confirm the required phone number using the icons. Explanation of the icons Æ page 36. Pay attention to the notes on voice encryption Æ page 113. Calling a contact fr...

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Step by Step Enhanced phone functions 64 Using a system phonebook For information about the system phonebook, see Æ page 38. u Press the key shown until the "System" tab is active. or c Open the idle menu Æ page 30. Select and confirm...

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Enhanced phone functions 65 Step by Step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). v Open the Program/Service menu Æ page 42. Select and confirm the option s...

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Step by Step Enhanced phone functions 66 j Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Confirm. j First enter the external code and then the external sta- tion number. Confirm....

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Enhanced phone functions 67 Step by Step Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without ...

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Step by Step Enhanced phone functions 68 Automatic connection setup/hotline If this function is configured (contact your service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. ^ Lift the han...

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Enhanced phone functions 69 Step by Step Assigning a station number (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an...

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Step by Step Enhanced phone functions 70 During a call Using call waiting (second call) You can be reached by a caller even if you are already conducting a call. The call waiting tone signals a second call. You can ignore or accept the second call...

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Enhanced phone functions 71 Step by Step Preventing and allowing a second call (call waiting) If this function has been configured (ask your service personnel), you can prevent or allow a second call Æ page 70 from being signaled by automatic cam...

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Step by Step Enhanced phone functions 72 Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call...

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Enhanced phone functions 73 Step by Step Placing an external call on hold If you have programmed a hold key on your phone Æ page 91, you can put external calls on hold. Then all other stations can accept the call on the as- signed trunk. S Press ...

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Step by Step Enhanced phone functions 74 Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. [ You are conducting a call. if nec. g Open the contex...

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Enhanced phone functions 75 Step by Step Ending a conference g Open the context menu Æ page 32. Select and confirm the option shown. or \ Replace the handset, if this feature is configured (con- tact your service personnel). Removing a party from a ...

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Step by Step Enhanced phone functions 76 Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. v Open the Program/Servi...

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Enhanced phone functions 77 Step by Step Recording a call If configured (contact your service personnel), you can record an ongoing call. Prerequisite: You are on a call, the "Recording" key is configured Æ page 91. S Press the "Rec...

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Step by Step Enhanced phone functions 78 Transferring a call after a speaker call announcement in a group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, Æ page 151) to announce a...

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Enhanced phone functions 79 Step by Step Sending a trunk flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must...

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Step by Step Enhanced phone functions 80 If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) unt...

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Enhanced phone functions 81 Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). Th...

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Step by Step Call forwarding 82 Call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (An external destination requires special configuration in the system.) Select your...

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Call forwarding 83 Step by Step Overview of call forwarding types Different input masks are displayed depending on how you program call forwarding (call forwarding key Æ page 83 or Program/Service menu Æ page 86). The entries in the relevant men...

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Step by Step Call forwarding 84 Editing forwarding destinations Entering a station number directly Prerequisite: The cursor is in a station number input field. j Enter the station number. or W Select and confirm the option shown to insert the sta-...

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Call forwarding 85 Step by Step Saving a station number as a favorite for call for- warding You can save up to five station numbers as favorites. These station numbers then appear in the context menu when you are programming a call forwarding des-...

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Step by Step Call forwarding 86 Forwarding express activation for "all calls" r Press the key quickly. The LED lights up. j Enter the forwarding destination Æ page 84. Confirm. or The last forwarding destination saved for "all calls&q...

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Call forwarding 87 Step by Step Deactivating call forwarding r Press the lit key. The LED goes out. or c Open the idle menu Æ page 30. Select and confirm the option shown. Forwarding off ...

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Step by Step Call forwarding 88 Using system forwarding instructions Call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing ...

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Call forwarding 89 Step by Step Call forwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone fa...

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Step by Step Call forwarding 90 Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned ...

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Programming sensor keys 91 Step by Step Programming sensor keys You can program frequently used functions, phone numbers or procedures on your OpenStage 60/60 G/ 80/80 G’s sensor keys. Configuring function keys See also Æ page 24. Example: Progra...

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Step by Step Programming sensor keys 92 The label appears automatically and can be altered Æ page 98. The LED displays show the status of the function Æ page 24 and Æ page 92. Overview of functions The functions are split into the following menu...

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Programming sensor keys 93 Step by Step Repdial key (Internal), Direct station select: S Party not on a call. R Party is on a call or has activated DND. T Flashing quickly - I’m being called, please accept. Flashing slowly - another party is being...

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Step by Step Programming sensor keys 94 The following functions programmed on keys do not have a LED function: Repdial key, Procedure key, Trace call, Speed dial, Clear, Lock all phones, Send message, Directory (1=internal, 2=LDAP), Call waiting,...

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Programming sensor keys 95 Step by Step Programming a procedure key Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. S Press and hold the required sensor key. Se...

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Step by Step Programming sensor keys 96 Select the stored procedure by clicking the sen- sor key. Procedures with activatable/deactivatable func- tions are activated by pressing the sensor key once and deactivated by pressing it again. You can pres...

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Programming sensor keys 97 Step by Step Configuring repdial keys You can also program internal and external station num- bers on the second level. The LED function is not avail- able for internal station numbers on the second level. To program the s...

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Step by Step Programming sensor keys 98 Changing the label retrospectively The label set when a repdial key was programmed can also be subsequently changed. Changing the label v Open the Program/Service menu Æ page 42. Select and confirm the option...

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Programming sensor keys 99 Step by Step Deleting sensor key programming S Hold down the required key. Select and confirm the option shown. if nec. Select and confirm the option shown to delete the en- tries on the second level. Select and confirm th...

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Step by Step Phonebooks and call lists 100 Phonebooks and call lists Personal phonebook For a detailed description of this function, see Æ page 36. Creating a new contact u Press the key until the "Personal" tab is active. Confirm. Conf...