Dell DX6000G Owner's Manual

[Page 1] Dell DX6000G

Dell DX6000G Systems Hardware Owner’s Manual book.book Page 1 Wednesday, December 22, 2010 2:13 PM ...

[Page 2] Dell DX6000G

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: ...

[Page 3] Dell DX6000G

Contents 3 Contents 1 About Your System. . . . . . . . . . . . . . . . . . . 9 Accessing System Features During Startup. . . . . . . . 9 Front-Panel Features and Indicators . . . . . . . . . . 10 LCD Panel Features . . . . . . . . . . . . . . ....

[Page 4] Dell DX6000G

4 Contents 2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . 55 Choosing the System Boot Mode . . . . . . . . . . . . 55 Entering the System Setup Program . . . . . . . . . . . 56 System Setup Options . . . . ....

[Page 5] Dell DX6000G

Contents 5 System Board Shroud . . . . . . . . . . . . . . . . . . 98 Integrated Dell Remote Access Controller 6 Express Card (Optional) . . . . . . . . . . . . . . . . . 100 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card ...

[Page 6] Dell DX6000G

6 Contents Troubleshooting a NIC . . . . . . . . . . . . . . . . . 143 Troubleshooting a Wet System . . . . . . . . . . . . . 144 Troubleshooting a Damaged System . . . . . . . . . . 145 Troubleshooting the System Battery . . . . . . . . . . ...

[Page 7] Dell DX6000G

Contents 7 5 Running the System Diagnostics . . . . . . 159 Using Online Diagnostics . . . . . . . . . . . . . . . . 159 Embedded System Diagnostics Features . . . . . . . . 159 When to Use the Embedded System Diagnostics . . . . 160 Running the...

[Page 8] Dell DX6000G

8 Contents book.book Page 8 Wednesday, December 22, 2010 2:13 PM ...

[Page 9] Dell DX6000G

About Your System 9 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System S...

[Page 10] Dell DX6000G

10 About Your System Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1Power-on indicator, power button The power-on indicator lights when the system power is...

[Page 11] Dell DX6000G

About Your System 11 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified suppo...

[Page 12] Dell DX6000G

12 About Your System LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages"...

[Page 13] Dell DX6000G

About Your System 13 Figure 1-2. LCD Panel Features Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. Du...

[Page 14] Dell DX6000G

14 About Your System Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mod...

[Page 15] Dell DX6000G

About Your System 15 View Menu Option Description BMC IP or DRAC IP NOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is replaced by DRAC IP. Displays the IPv4 or IPv6 addresses for the optional iDRAC6. Addresses inclu...

[Page 16] Dell DX6000G

16 About Your System Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators 1 drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second...

[Page 17] Dell DX6000G

About Your System 17 Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators Blinks amber four times per second Drive fail...

[Page 18] Dell DX6000G

18 About Your System 7 PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). 8Active ID CMA connector Connector for attaching a system indicator extension cable that is used on a cable management arm. 9System...

[Page 19] Dell DX6000G

About Your System 19 Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentat...

[Page 20] Dell DX6000G

20 About Your System Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a powe...

[Page 21] Dell DX6000G

About Your System 21 LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition...

[Page 22] Dell DX6000G

22 About Your System E1114 Ambient Temp exceeds allowed range. Ambient temperature has a reached a point outside of the allowed range. See "Troubleshooting System Cooling Problems" on page 147. E1116 Memory disabled, temp above rang...

[Page 23] Dell DX6000G

About Your System 23 E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processors" on page 156. If the problem persists, see "...

[Page 24] Dell DX6000G

24 About Your System E1410 Internal Error detected. Check "FRU X". Specified processor has an internal error. The error may or may not have been caused by the processor. Remove AC power to the system for 10 seconds and restart the sy...

[Page 25] Dell DX6000G

About Your System 25 E1420 CPU Bus parity error. Power cycle AC. The system BIOS has reported a processor bus parity error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help&qu...

[Page 26] Dell DX6000G

26 About Your System E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply. If the problem persists, ...

[Page 27] Dell DX6000G

About Your System 27 E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe...

[Page 28] Dell DX6000G

28 About Your System E1810 Hard drive ## fault. Review & clear SEL. The specified hard drive has experienced a fault. See "Troubleshooting a Hard Drive" on page 152. E1812 Hard drive ## removed. Check drive. The specified hard dr...

[Page 29] Dell DX6000G

About Your System 29 E2011 Memory configuration failure. Check DIMMs. Memory detected, but is not configurable. Error detected during memory configuration. See "Troubleshooting System Memory" on page 148. E2012 Memory configured bu...

[Page 30] Dell DX6000G

30 About Your System E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 169. E2...

[Page 31] Dell DX6000G

About Your System 31 E201D Shutdown test failure. Power cycle AC. BIOS shutdown test failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 169. E201E POST me...

[Page 32] Dell DX6000G

32 About Your System E2110 Multibit Error on DIMM ##. Reseat DIMM. The memory module in slot “##” has had a multi-bit error (MBE). See "Troubleshooting System Memory" on page 148. E2111 SBE log disabled on DIMM ##. Reseat DIMM....

[Page 33] Dell DX6000G

About Your System 33 I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the ...

[Page 34] Dell DX6000G

34 About Your System Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a mi...

[Page 35] Dell DX6000G

About Your System 35 System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is runn...

[Page 36] Dell DX6000G

36 About Your System Alert! iDRAC6 not responding. Rebooting. The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot. Wait for the ...

[Page 37] Dell DX6000G

About Your System 37 Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), mem...

[Page 38] Dell DX6000G

38 About Your System BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing m...

[Page 39] Dell DX6000G

About Your System 39 CPUs with different cache sizes detected. Mismatched processors have been installed in the system. Ensure that all processors have the same cache size, number of cores and logical processors, and power rating. Ensure that ...

[Page 40] Dell DX6000G

40 About Your System DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in...

[Page 41] Dell DX6000G

About Your System 41 Keyboard fuse has failed Overcurrent detected at the keyboard connector. See "Getting Help" on page 169. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, po...

[Page 42] Dell DX6000G

42 About Your System Memory set to minimum frequency. The memory frequency may be intentionally set lower for power conservation. If not an intentional setting, check any other system messages for possible causes. The current memory configura...

[Page 43] Dell DX6000G

About Your System 43 No boot device available Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive. If the problem persists, see...

[Page 44] Dell DX6000G

44 About Your System Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper lo...

[Page 45] Dell DX6000G

About Your System 45 Sector not found Seek error Seek operation failed Faulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting...

[Page 46] Dell DX6000G

46 About Your System The following DIMMs should match in geometry: x,x,... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are install...

[Page 47] Dell DX6000G

About Your System 47 Timer chip counter 2 failed Faulty system board. See "Getting Help" on page 169. TPM configuration operation honored. System will now reset. A Trusted Platform Module (TPM) configuration command has been entered...

[Page 48] Dell DX6000G

48 About Your System Unable to launch System Services image. System halted! System halted after pressing <F10> because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Th...

[Page 49] Dell DX6000G

About Your System 49 Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a vali...

[Page 50] Dell DX6000G

50 About Your System Warning! No micro code update loaded for processor n Micro code update failed. Update the BIOS firmware. See "Getting Help" on page 169. Warning! Power required exceeds PSU wattage. Check PSU and system config...

[Page 51] Dell DX6000G

About Your System 51 Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message> Invalid memory configuration. The system will run but with reduced...

[Page 52] Dell DX6000G

52 About Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on...

[Page 53] Dell DX6000G

About Your System 53 Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation...

[Page 54] Dell DX6000G

54 About Your System book.book Page 54 Wednesday, December 22, 2010 2:13 PM ...

[Page 55] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 55 2 Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the Sys...

[Page 56] Dell DX6000G

56 Using the System Setup Program and UEFI Boot Manager Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until th...

[Page 57] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 57 System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup...

[Page 58] Dell DX6000G

58 Using the System Setup Program and UEFI Boot Manager Processor Settings Displays information related to microprocessors (speed, cache size, and so on). See "Processor Settings Screen" on page 59. SATA Settings See "SATA Settings Sc...

[Page 59] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 59 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory ...

[Page 60] Dell DX6000G

60 Using the System Setup Program and UEFI Boot Manager SATA Settings Screen Logical Processor (Enabled default) On processors that support Simultaneous Multi- Threading (SMT) technology, each processor core supports up to two logical processors. I...

[Page 61] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 61 Boot Settings Screen Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E Auto enables BIOS support for the de...

[Page 62] Dell DX6000G

62 Using the System Setup Program and UEFI Boot Manager Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports (All Ports On def...

[Page 63] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 63 PCI IRQ Assignments Screen Serial Communication Screen Option Description <PCIe device> Use the <+> and <-> keys to manually select an IRQ for a given device, or select Defaul...

[Page 64] Dell DX6000G

64 Using the System Setup Program and UEFI Boot Manager Embedded Server Management Screen (Optional) Power Management Screen Option Description Front Panel LCD Options Options are User Defined String, Model Number, or None. If the LCD Home display i...

[Page 65] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 65 System Security Screen Fan Power and Performance Management Options are Maximum Performance or Minimum Power. Memory Power and Performance Management Options are Maximum Performance, a speci...

[Page 66] Dell DX6000G

66 Using the System Setup Program and UEFI Boot Manager TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The opera...

[Page 67] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 67 Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manag...

[Page 68] Dell DX6000G

68 Using the System Setup Program and UEFI Boot Manager UEFI Boot Manager Screen UEFI Boot Settings Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, ...

[Page 69] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 69 System Utilities Screen System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 166. Your system is shipped without the syste...

[Page 70] Dell DX6000G

70 Using the System Setup Program and UEFI Boot Manager When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a syste...

[Page 71] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 71 To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>. 2 Type your password and press <Ctrl><Enter>. When Password Stat...

[Page 72] Dell DX6000G

72 Using the System Setup Program and UEFI Boot Manager Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option ...

[Page 73] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 73 Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security . 2 Highlight Setup Password , press <Enter> to access the setup password ...

[Page 74] Dell DX6000G

74 Using the System Setup Program and UEFI Boot Manager Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is replaced by the iDRAC6 utility. The BMC enables configuring, monit...

[Page 75] Dell DX6000G

Using the System Setup Program and UEFI Boot Manager 75 • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View ...

[Page 76] Dell DX6000G

76 Using the System Setup Program and UEFI Boot Manager book.book Page 76 Wednesday, December 22, 2010 2:13 PM ...

[Page 77] Dell DX6000G

Installing System Components 77 3 Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock ...

[Page 78] Dell DX6000G

78 Installing System Components Figure 3-1. Inside the System 1 power supply shroud 2 system board shroud 3 power supply bays (2) 4 expansion-card riser 5 heat sink/processor (2) 6 memory modules (8) 7 system cooling fans (4) 8 optical drive 9 ha...

[Page 79] Dell DX6000G

Installing System Components 79 Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhoo...

[Page 80] Dell DX6000G

80 Installing System Components Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a c...

[Page 81] Dell DX6000G

Installing System Components 81 Figure 3-3. Opening and Closing the System Cover Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit o...

[Page 82] Dell DX6000G

82 Installing System Components Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) hard drives in a 3.5-inch hot-swappable hard drive carrier. The hard drives are installed at the front of the system (see Figure 3-1). Hard drives are...

[Page 83] Dell DX6000G

Installing System Components 83 Removing a Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If applicable, remove the front bezel. See "Re...

[Page 84] Dell DX6000G

84 Installing System Components Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully insta...

[Page 85] Dell DX6000G

Installing System Components 85 Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6. Removing and Installing a Hard...

[Page 86] Dell DX6000G

86 Installing System Components Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the holes on the hard drive with the back ...

[Page 87] Dell DX6000G

Installing System Components 87 Figure 3-7. Removing and Installing a Power Supply Installing a Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in wa...

[Page 88] Dell DX6000G

88 Installing System Components NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supp...

[Page 89] Dell DX6000G

Installing System Components 89 Table 3-1. Expansion-Card Installation Order Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as autho...

[Page 90] Dell DX6000G

90 Installing System Components 5 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 6 Insert the card-edge connector firmly into the expansion-card...

[Page 91] Dell DX6000G

Installing System Components 91 Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir...

[Page 92] Dell DX6000G

92 Installing System Components Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on the riser for an integrated SAS controller card that provides the integrated storage subsystem for your system’s internal h...

[Page 93] Dell DX6000G

Installing System Components 93 Figure 3-9. Removing and Installing the Integrated Storage Controller Card Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should onl...

[Page 94] Dell DX6000G

94 Installing System Components 5 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated and the plastic card guide fits over the edges of the card. 6 Connect the SAS data cable connector to the integ...

[Page 95] Dell DX6000G

Installing System Components 95 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 92. 5 To remove the expansion-card riser, grasp the riser guides and lift the exp...

[Page 96] Dell DX6000G

96 Installing System Components Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, o...

[Page 97] Dell DX6000G

Installing System Components 97 NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm (.33 in) high. 1 Turn off the system, including any attache...

[Page 98] Dell DX6000G

98 Installing System Components System Board Shroud The system board shroud covers the processor, heat sink, memory modules, and system battery and provides air flow to these components. Airflow is facilitated by the cooling fan modules, which are ...

[Page 99] Dell DX6000G

Installing System Components 99 Figure 3-12. Removing and Installing the System Board Shroud Installing the System Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and s...

[Page 100] Dell DX6000G

100 Installing System Components Integrated Dell Remote Access Controller 6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshootin...