Philips 245P2EB/00 Troubleshooting Manual

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This sample of Philips 245P2EB/00 Manual is aimed at the following devices list: 245P2EB, 245P2EB/00, 245P2ES, 245P2ES/00

Summary of Contents:

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EN User manual 1 Customer care and warranty 38 Troubleshooting & FAQs 50 245P2 www.philips.com/welcome ...

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Table of Contents 1. Important ..............................................................1 1.1 Safety precautions and maintenance .....................1 1.2 Notational Descriptions ...............................................2 1.3 Disposal o...

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1 1. Important This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor. The P...

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2 • IMPOR TANT: Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still...

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3 1.3 Disposal of product and packing material Waste Electrical and Electronic Equipment- WEEE This marking on the product or on its packaging illustrates that, under European Directive 2002/96/ EC governing used electrical and electronic applianc...

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4 2. Setting up the monitor 2.1 Installation Package contents Monitor Quick start guide Audio cable EDFU CD Power cord VGA signal cable (optional) DVI cable (optional) Philips and the Philips’ Shield Emblem are registered trademarks of Koninkli...

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5 2.2 Operating the monitor Front view product description : To switch monitor’s power on and off. : To access OSD menu. : To adjust the OSD menu. : To adjust brightness of the display. : To adjust volume of the display. ...

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6 Description of the On Screen Display What is On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an ...

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7 Physical Function Tilt Swivel Resolution notification This monitor is designed for optimal performance at its native resolution, 1920x1200@60Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use ...

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8 2. Remove the 4 screws and then remove the base from the LCD monitor. 100mm 100mm 2.3 Remove the Base Condition: • For VESA standard mounting applications Before you start disassembling the monitor base, please follow the instructions belo...

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9 3. Product information 3.1 SmartImage What is it? SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color and sharpness in real time. Whether you're working with ...

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10 There are six modes to be selected: Office, Photo, Mo vie, Game, Economy and Off. • Office: Enhances text and dampens brightness to increase readability and reduce eye strain. This mode significantly enhances readability and productivity wh...

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11 3.3 SmartSaturate What is it? Smart technology that controls color saturation, the degree to which one on screen color is blended in neighboring colors, to deliver rich and vibrant images for more entertainment fun when you are viewing vide...

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12 First launch -Wizard • The f irst time after installation of SmartControl Premium, it will automatically go to Wizard for first time launch. • The wizard will guide you through adjustment your monitor performance step by step. • You ...

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13 Start with Standard pane: Adjust menu: • Adjust Menu allow you to adjust Brightness, Contrast, Focus, Position and Resolution. • You can follow the instruction and do the adjustment. • Cancel prompts user if you want to cancel ins...

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14 Color menu: • Color Menu allow you to adjust RGB, Black Level, White Point, Color Calibration, and SmartImage (Please refer to SmartImage section). • You can follow the instruction and do the adjustment. • Refer to below table for ...

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15 ECO Theft Deter rence Pane will only be active when selecting Theft Deterrence Mode from the drop- down Plug Ins menu. First color Calibration Screen: • Previous button is disabled until the second color screen. • Next goes to the succee...

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16 To enable Theft Deterrence, clicking Enable Theft Deterrence Mode button brings up the following screen: • User can enter PIN between 4 and 9 digits numbers only. • After entering PIN, Accept button takes user to the pop-up dialog box o...

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17 Options>Input - Will only be active when selecting Input from the drop-down Options menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available. All other SmartControl Premium tabs are not available. �...

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18 Help>User Manual - Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available. Help>Version - Will only be active when selectin...

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19 Task Tray Menu Enabled The task tray menu can be displayed by right- clicking on the SmartControl Premium icon from the task tray. Left Click will launch the application. The task tray has five entries: • Help - Access to User Manual file: Ope...

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20 3.6 SmartDesktop Guide SmartDesktop SmartDesktop is in SmartControl Premium. Install SmartControl Premium and select SmartDesktop from Options. • Align to partition check box will enable automatic alignment for the window when dragg...

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21 Title Bar Options Desktop partition can be accessed from the title bar of the active window. This provides a quick and easy way to manage the desktop as well as sending any window to any partition without having to drag and drop. Move the...

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22 Task Tray Right Click The task tray also contains most of the features supported in the title bar (with the exception of automatically sending a window to any partition). • Find Windo ws – In some cases, the user may have sent multipl...

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23 SmartDesktop Partition Definitions Name Description Image Full Desktop Applies all settings to the entire desktop. Vertical Assesses the screen resolution and divides the display into two evenly sized vertical regions. For 90/270 maintain vert...

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24 Name Description Image Horizontal Split Top Assesses the screen resolution and divides the display into two evenly sized horizontal regions, the top region is single, the bottom region is spilt into two evenly sized regions For 90 Partition 1 on...

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25 Custom settings If y ou prefer to be in a position outside the perimeters listed above, choose a higher strength signal for optimal detection efficiency: The higher the setting, the stronger the detection signal. For maximum PowerSensor effici...

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26 3.8 Philips' Flat Panel Monitors Pixel Defect Policy Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel...

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27 Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots. Black Dot Defects Black dot defects appear as pix els or sub pixels that are al...

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28 4. Technical Specifications Picture/Display LCD panel type TFT-LCD Backlight CCFL Panel size 24'' W (61.0 cm) Aspect ratio 16:10 Pixel Pitch 0.270 x 0.270 mm Brightness 300 cd/m² SmartContrast 500,000:1 Contrast ratio (typical...

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29 Power On mode 47W (typ.), 55W (max.) (with audio and USB x 1) On mode (ECO mode) (typical) < 30.7W Energy Consumption (EnergyStar 5.0 test method) AC Input Voltage at 100VAC +/-5VAC, 50Hz +/- 3Hz AC Input Voltage at 115VAC +/-5VA...

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30 Environmental ROHS YES EPEAT Silver (www.epeat.net) Packaging 100% recyclable Compliance and standards Regulatory Approvals CE Mark, Energy Star 5.0, FCC Class B, SEMKO, TCO5.0, TÜV/ GS, TÜV Ergo, UL/cUL Cabinet Color Black/Silver, Black/Black ...

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31 4.2 Automatic PowerSaving If you have VESA DPM compliance display card or software installed in y our PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is d...

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32 5. Regulatory Information Lead-free Product Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment. Toxic substances like Lead has been eliminated and compliance with European ...

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33 Benefits of EPEAT Reduce use of primary materials Reduce use of toxic materials Avoid the disposal of hazardous waste EPEAT’S requirement that all registered products meet ENERGY STAR’s energy efficiency specifications, means that these pro...

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34 Federal Communications Commission (FCC) Notice (U.S. Only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonabl...

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35 Commission Federale de la Communication (FCC Declaration) Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues ...

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36 Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three- prong socket). All equipment that works together (computer, monitor, printer, and so on) should have...

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37 Ergonomie Hinweis (nur Deutschland) Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor Schäden durch Röntgenstrahlen" festgelegten Vorschriften. Auf der Rückwand des Gerätes befindet sich ei...

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38 6. Customer care and warranty Customer Care & Warranty PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY COVERAGE WESTERN EUROPE Austria / Belgium / Denmark / France / Germany / Greece / Finland / Ireland / Italy / Luxe...

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39 What is excluded? The Philips F1rst Choice Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating ...

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40 F1rst Choice Contact Information Country Code Telephone number Tariff Austria +43 0810 000206 € 0.07 Belgium +32 078 250851 € 0.06 Denmark +45 3525 8761 Local call tariff Finland +358 840 320 041 € 0.08 Luxembourg +352 26 84 30 00 Local call...

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41 Your Guarantee in Central and Eastern Europe Dear Customer, Thank you for purchasing this Philips product, which has been designed and manufactured to the highest quality standards. If, unfortunately, something should go wrong with this produc...

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42 Consumer Information Centers Argentina / Australia / Brasil / Canada / New Zealand / Belarus / Bulgaria / Croatia / Czech Republic / Estonia / United Arab Emirates / Hong Kong / Hungary / India / Indonesia / Israel / Latvia / Lithuania / Malay...

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43 ROMANIA Blue Ridge Int'l Computers SRL 115, Mihai Eminescu St., Sector 2 RO - 020074 Bucharest Tel: +40 21 2101969 SERBIA & MONTENEGRO Kim Tec d.o.o. Viline vode bb, Slobodna zona Beograd L12/3 11000 Belgrade Serbia Tel. +381 11 20 70 ...

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44 NEW ZEALAND Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Service Hours: Mon.~Fri. 8:30am~5:30pm Asia HONG KONG/Macau Company Name: PHK Service Li...

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45 Singapore Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Service...

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46 Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you ...

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47 WHO IS COVERED? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Attach it to this owner's manual and keep both nearby. ...

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48 Contact the Philips Customer Care Center phone number listed below for product assistance and procedures for servicing: Philips Customer Care Center (877) 835-1838 or (919) 573-7855 (In U.S.A., Puerto Rico and U.S. Virgin Islands, all implied...

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49 Your International Guarantee Dear Customer, Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards. If, unfortunately, something should go wrong with this product Philips guarant...

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50 7. Troubleshooting & FAQs 7.1 Troubleshooting This page deals with problems that can be cor rected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative. Common Prob...

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51 Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, ind...

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52 7.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to rem...

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53 Q5. I f orgot my PIN for Theft Deterrence Function. What can I do? Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor. Please note that the anti-t...

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54 7.3 General FAQs Q1: When I install m y monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution f or Philips 24": 1920x1200 @60Hz. • Unplug all cables, then connect your ...

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55 Q7: How should I clean the LCD surface? Ans.: For nor mal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Q8: Can I...

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56 Q13: What is Image Sticking, or Image Burn- in, or After Image, or Ghost Image in LCD panels? Ans.: Uninter rupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging&qu...

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2010 © Koninklijke Philips Electronics N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trade marks of Koninklijke Philips Electronics N.V. and are used under license from Koninklijke Philips Electronics N.V. Specif...