Dell PowerEdge M820 Owner's Manual

[Page 1] Dell PowerEdge M820 Systems

Dell PowerEdge M820 Systems Owner's Manual Regulatory Model: FHB Regulatory Type: FHB007 ...

[Page 2] Dell PowerEdge M820 Systems

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARN...

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Contents 1 About Your System................................................................................................7 Front-Panel Features And Indicators............................................................................................

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Removing And Installing A Blade........................................................................................................25 Removing The Blade.................................................................................................

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General Memory Module Installation Guidelines.........................................................................55 Mode-Specific Guidelines............................................................................................................

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Alert Messages...................................................................................................................................154 9 Getting Help..........................................................................................

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1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators 1. drive bay 0 2. drive bay 1 3. SAS hard drives/PCIe SSDs 4. status/identification indicator 5. USB connectors (3) 6. blade power button 7. blade h...

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Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive read...

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• The Dell PowerEdge M1000e Enclosure Owner’s Manual provides information about enclosure features and describes how to troubleshoot the enclosure and install or replace the enclosure's components. • The Dell Chassis Management Controlle...

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2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the ...

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Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interfac...

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NOTE: For the standard graphics browser only. <Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. <...

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Menu Item Description System Profile Settings Displays options to change the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup ...

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Menu Item Description Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration. NOTE: The Dell Fault R...

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Menu Item Description DCU IP Prefetcher Allows you to enable or disable DCU IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled. Execute Disable Allows you enable or disable execute disable memory protection technology. By def...

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Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Ports Allows you en...

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Serial Communications Screen Menu Item Description Serial Communication Allows you to enable the COM port or Console Redirection options. Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address...

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Menu Item Description NOTE: When C state is enabled, the Monitor/Mwait sub-option must also be enabled. This field allows you to enable Monitor/Mwait instructions. Disable this option if you disable the C States option in the Custom mode. When C S...

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Menu Item Description BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, it is recommended to set this field to Limited. By default, the ...

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CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the system and setup password feature disabled. Assigning A System And/Or Setup Password NOTE: The password jumper e...

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Using Your System Password To Secure Your System NOTE: If you have assigned a setup password , the system accepts your setup password as an alternate system password. 1. Turn on or reboot your system by pressing <Ctrl<Alt><Delete>. 2....

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If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Even after you shut down and restart the system, the er...

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NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system. Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first...

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iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters using the iDRAC Settings Utility. NOTE: Accessing some of the features on th...

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3 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing And Installing A Blade CAUT...

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Figure 3. Removing and Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on blade (or blade blank) 5. guide rail on enclosure Installing A Full-Height Blade 1. If you are installing a new blade, remove the plastic cover fr...

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Opening And Closing The Blade Opening The Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the ...

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Closing The Blade 1. Ensure that no tools or parts are left inside the blade. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover unt...

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3. optional mezzanine card 2 - Fabric B 4. mezzanine card support bracket 5. optional mezzanine card 3 - Fabric C 6. cooling shroud 7. optional mezzanine card 4 - Fabric B 8. processor/DIMM blank 9. heat sink (for processor 2) 10. processor socket 3 ...

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Figure 6. Removing and Installing a Cooling Shroud 1. tabs (4) 2. cooling shroud 3. slots on the chassis (4) Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot...

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Table 1. Supported Hard-Drive/Controller Card/Drive Backplane Configurations Number of Drives Drive Population Storage Controller Card Type Installed Drive Backplane Installed Drive Bay 0 Drive Bay 1 MiniPERC CARD Connector PCIe EXTENDER Conne...

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Figure 7. Removing and Installing a Hard Drive/PCIe SSD 1. release button 2. hard drive/PCIe SSD 3. drive connector (on the hard-drive/PCIe SSD backplane) 4. hard-drive/PCIe SSD carrier handle Installing A Hard Drive/PCIe SSD CAUTION: When a replace...

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CAUTION: If you need to power off the blade to service a hard drive/PCIe SSD, wait 30 seconds after the blade’s power indicator turns off before removing the hard drive/PCIe SSD. Otherwise, the hard drive/PCIe SSD may not be recognized after it i...

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Hard Drive/SSD Backplane Depending on your configuration: Four SAS hard- drive system supports A full-length SAS hard-drive backplane Four drive system (Two SAS hard drives and two PCIe SSDs) supports A half-length SAS hard-drive backplane and a...

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Figure 9. Removing and Installing the Hard-Drive/SSD Backplane (Full-Length) 1. guide pins (6) 2. backplane connectors (2) 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (4) 5. guides (6) 35 ...

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Figure 10. Removing and Installing the Hard-Drive/SSD Backplane (Half-Length) 1. guide pins (3) 2. backplane connector 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5. guides (3) Installing The Hard-Drive/SSD Backplane 1. Remove the bl...

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I/O Module Mezzanine Cards The blade supports a variety of optional mezzanine cards. If installed, the mezzanine card(s) must be used in conjunction with a matching I/O module(s). For more information on I/O modules, see "Guidelines for Install...

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Figure 11. Removing and Installing a Mezzanine Card 1. mezzanine cards (2) 2. Fabric B mezzanine card slot 3. Fabric C mezzanine card slot 4. retention latch Installing A Mezzanine Card CAUTION: Many repairs may only be done by a certified service te...

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9. Install the blade in the enclosure. Network Daughter Card/LOM Riser Card Removing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl...

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Installing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by ...

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Figure 13. Replacing the SD Card 1. SD card 1 2. SD card 2 3. management riser card 4. USB connector 5. SD card slot identification label Internal USB Key The blade provides an internal USB connector for a USB flash memory key. The USB memory key can...

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5. Insert the new USB memory key into the USB connector. 6. Close the blade. 7. Install the blade in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 14. Replacing the USB Memory Key 1. USB memory...

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Figure 15. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot identification label 3. SD vFlash card slot Processor/DIMM Blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a pr...

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Figure 16. Removing and Installing a Processor/DIMM Blank 1. processor socket 2. processor/DIMM blank 3. tabs (4) 4. heat sink retention screws (4) Installing A Processor/DIMM Blank 1. Remove the blade from the enclosure. 2. Open the blade. 3. If ins...

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Processors • Your system supports up to four Intel Xeon processor E5-4600 product family. • Dual-processor configuration is supported. • Use 67 mm wide heat sinks for processors up to 95 W and 87 mm wide heat sinks for processors above 95 W. �...

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Figure 17. Removing and Installing a Heat Sink 1. heat sink 2. heat sink retention sockets (4) 3. heat sink retention screws (4) 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The proce...

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Figure 18. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label 9. Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicab...

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Figure 19. Removing and Installing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 48 ...

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Installing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servi...

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b. Place the heat sink onto the processor. c. Tighten the four retention sockets to secure the heat sink to the system board. 7. Install the cooling shroud. 8. Close the blade. 9. Install the blade in the enclosure. As the system boots, it detects th...

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Figure 20. Removing and Installing the System Board 1. I/O connector cover 2. retention pin 3. system board 4. tabs on system chassis 5. slots in system board tray Installing The System Board 1. Transfer the following components to the new system boa...

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5. Replace the hard drives/SSDs. Ensure that you reinstall the hard drives/SSDs in their original locations. 6. Reinstall the cooling shroud. 7. Install the SD card(s). 8. Close the blade. 9. Remove the plastic I/O connector covers from the back of t...

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Figure 21. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1, A5, and A9 channel 1: memory sockets A2, A6, and A10 channel 2: memory sockets A3, A7, and A11 channel 3: memory sockets A4, A8, an...

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Processor 3 channel 0: memory sockets C1, C5, and C9 channel 1: memory sockets C2, C6, and C10 channel 2: memory sockets C3, C7, and C11 channel 3: memory sockets C4, C8, and C12 Processor 4 channel 0: memory sockets D1, D5, and D9 channel 1: memory ...

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Processor Type DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/Channel 1.5 V 1.35 V 1600,1333, and 1066 Octal rank 2 1600,1333, and 1066 1600,1333, and 1066 Quad rank 1333 and 1066 Octal rank 3 1333 and 1066 ...

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Table 2. Processor and Heat Sink Configurations Processor Configuration Processor Type (in Watts) Heat Sink Number of DIMMs Maximum Reliability, Availability, and Serviceability (RAS) Features Two processors Up to 95 W 67 mm 24 (Three DIMMs per...

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With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with sixteen 4 GB dual-rank DIMMs, the available system memory is: 3/4 (ranks/channe...

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System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 32 4 8 2R x8, 1333 MT/s 2R x8, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4 64 4 16 2R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B...

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System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 2R x4, 1600 MT/s 256 16 16 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 384 16 24 2R x4, 1...

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System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 1R x8, 1600 MT/s B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, C1, C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, D1, D2, D3, D4, D5, D6, D...

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System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population C3, C4, C5, C6, D1, D2, D3, D4, D5, D6 1024 32 32 4R, x4, 1066 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8, C1, C2, C...

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8. If applicable, install the following: a. system board b. mezzanine card(s) c. SSD/hard-drive backplane(s) 9. If applicable, close the latch on the mezzanine card support bracket. 10. Install the cooling shroud. 11. Close the blade. 12. Install the...

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3. Remove the cooling shroud. 4. If required, remove the following: a. mezzanine card(s) b. SSD/hard-drive backplane(s) c. system board 5. If required, lift the latch on the mezzanine card support bracket to the open position. 6. Locate the appropria...

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CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Da...

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NOTE: The storage controller card/PCIe extender card is located underneath the drive bays. NOTE: The storage controller card is installed on the system board connector labeled as MiniPERC CARD and the PCIe extender card is installed on the system bo...

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Figure 24. Removing and Installing a Storage Controller Card 1. screws (2) 2. storage controller card 3. tabs (2) 4. connector 66 ...

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Figure 25. Removing and Installing a PCIe Extender Card 1. PCIe extender card 2. screws (2) 3. connector 4. tab 5. support bracket 6. notch Installing The Storage Controller Card/PCIe Extender Card 1. Holding by its edges, position the storage contro...

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4 Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or...

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Troubleshooting Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone ...

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Troubleshooting An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or te...

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Troubleshooting The Blade System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or...

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5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additio...

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Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller. CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid...

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6 Jumpers And Connectors System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed...

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System Board Connectors Figure 26. System Board Connectors Table 6. System Board Connectors Item Connector Description 1 PWRD_EN, NVRAM_CLR System configuration jumpers 2 MANAGEMENT RISER Management riser card connector 3 MEZZ1_FAB_C Mezzanine card c...

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Item Connector Description 8 MEZZ4_FAB_B Mezzanine card connector for Fabric B 9 NETWORK DAUGHTER CARD 2 (bNDC2) Network daughter card connector 10 CPU2 Processor socket 2 11 B3, B7, B11, B4, B8, B12 Memory module sockets (for processor 2) 12 B10, B...

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3. Remove the system board to gain access to the jumpers. 4. Relocate the jumper plug to disable the password feature. 5. Reinstall the system board. 6. Close the blade. 7. Install the blade in the enclosure. When the blade is on, the power-on indica...

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7 Technical Specifications Processor Processor type Up to four Intel Xeon E5-4600 and E5-4600 v2 product family processor Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Forty-eight 240-...

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Connectors Internal USB Two 4-pin, USB 2.0-compliant SD Two internal SD cards dedicated for the hypervisor Mezzanine Cards Mezzanine slots Four mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or I...

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Environmental NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours. For temperatures between 35 °C and 40 °C, de-rate maximu...

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8 System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management sof...

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Error Code Message Information AMP0300 Message The system board <name> current is less than the lower warning threshold. Details System board <name> current is outside of the optimum range. Action 1. Review system power policy. 2. Check...

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Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0304 Message The system board <name> current is outside of range. LCD Message...

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Error Code Message Information Details Disk drive bay <name> current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issu...

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Error Code Message Information AMP0313 Message System level current is less than the lower warning threshold. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1. Review system ...

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Error Code Message Information AMP0318 Message Chassis power level current is less than the lower warning threshold. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for ...

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Error Code Message Information Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persist...

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Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to c...

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Error Code Message Information ASR0105 Message The operating system watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period. The system was powered off. Action Check th...

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Error Code Message Information Action Allow the battery to charge. If the issue persists, see Getting Help. BAT0007 Message The storage battery has failed. LCD Message The storage battery has failed. Check battery. Details Verify the cable connectio...

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Error Code Message Information Details The <name> battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the <name> battery. BAT0019 Message The <name> battery is absent. LCD Me...

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Error Code Message Information CPU0003 Message CPU <number> is stuck in POST. Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Reduce system configuration to minimum memory and remo...

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Error Code Message Information CPU0010 Message CPU <number> is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 Message CPU <number> is absent. ...

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Error Code Message Information Action Check system operating environment, fans, and heat-sinks. CPU0200 Message CPU <number> <name> voltage is less than the lower warning threshold. Details Low voltages may be the result of a problem wit...

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Error Code Message Information 4. If the issue persists, see Getting Help. CPU0203 Message CPU <number> <name> voltage is greater than the upper critical threshold. LCD Message CPU <number> <name> voltage is outside of rang...

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Error Code Message Information 4. If the issue persists, see Getting Help. CPU0701 Message CPU <number> protocol error detected. LCD Message CPU <number> protocol error detected. Power cycle system. Details System event log and operating...

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Error Code Message Information 5. If the issue persists, see Getting Help. CPU0704 Message CPU <number> machine check error detected. LCD Message CPU <number> machine check error detected. Power cycle system. Details System event log a...

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Error Code Message Information CPU0803 Message The power input for CPU <number> voltage regulator module is lost. LCD Message Lost power input for CPU <number>voltage regulator module. Re-seat module. Details System performance may be d...

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Error Code Message Information LCD Message CPU <number> voltage regulator module incorrectly configured. Check configuration. Details System performance may be degraded or the system may fail to operate. Action Review this manual for proper c...

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Error Code Message Information Details The backplane may be necessary for proper operation. System functionality may be degraded. Action If removal was unintended, check presence, then reinstall or reconnect. HWC1010 Message The backplane is disabl...