Nortel M7410 User Manual

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Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 02 ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 11 Using this guide 11 Before you start 11 What you’ll need to do programming 11 Understanding the telephone buttons 12 Using the buttons unde...

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4 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Canceling Group Listening 26 Using Handsfree/Mute 26 Answering calls without lifting the receiver 26 Making calls without lifting the receiver 27 Muting Handsfree 27 Ch...

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Contents 5 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Adding or changing User Speed Dial 40 Using Saved Number Redial 41 Saving a number 41 Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 4...

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6 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Chapter 8 Communicating in the office 59 Paging 59 Making a page announcement 59 Activating and deactivating the ability to page 59 Creating page zones 60 Using Page wi...

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Contents 7 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Spanish 74 Programming a feature code onto a memory button 74 Programming feature buttons 74 Erasing a feature button 75 Applying button cap labels 76 Types of button c...

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8 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing Plan and PRI 91 Service provider features 92 Call Forward 92 Canceling Call Forward 92 Calling the number your calls are forwarded to 92 Automatic Call Back 92 ...

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Contents 9 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Long Tones 102 Programmed Release 102 Run/Stop 103 Wait for Dial Tone 103 Using pulse dialing for a call 103 Using your Enterprise Edge system from an external location...

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10 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Chapter 18 Troubleshooting 121 Using the alarm telephone 121 Reporting and recording alarm codes 121 Testing the telephone 121 Testing the telephone display 122 Testin...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Getting Started Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide pro...

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12 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not...

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Getting Started 13 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide M7310 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. Display Sh...

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14 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system f...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edg...

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16 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Call...

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Answering calls 17 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer o...

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18 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The indicator is off when a telephone has: • no active call • a call on hold and no other active call Release button Pressing ® ends a call. You do not hav...

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Answering calls 19 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are display...

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20 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the ...

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Answering calls 21 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Press ƒ‡fi. Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing...

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22 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Answering a call using Trunk Answer Press ƒ°‚‚. Displays Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All...

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Answering calls 23 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom b...

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24 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 2. Press ®. The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹, to pl...

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Answering calls 25 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide On a M7100 telephone: 1. Press ƒ£‹. The first party is on hold. 2. Press ˙, if necessary, to switch parties. You can re-establish the conference. 3. Press...

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26 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Listening to a call as a group ƒ°‚¤ To allow people in your office to listen in on a call using Group Listening, press ƒ°‚¤. You hear the caller’s ...

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Answering calls 27 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls without lifting the receiver 1. Press © . (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s...

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28 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. Chang...

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Answering calls 29 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Turning Privacy on or off for a call ƒ°‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone...

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30 Answering calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system suppo...

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32 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer...

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Making calls 33 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a n...

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34 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing how you dial your calls ƒ•°¤ 1. Press ƒ•°¤. 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the dis...

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Making calls 35 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide When the internal number you have called is busy Priority Call ƒfl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, ...

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36 Making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 You can make a priority call only while your telephone displays: Using Ring Again ƒ¤ Use Ring Again when you call someone on your Enterprise Edge system and thei...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Butt...

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38 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access co...

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Time savers for making calls 39 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Last Number Redial ƒfi Press ƒfi to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Preven...

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40 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Making a speed dial call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter...

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Time savers for making calls 41 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Displays Using Saved Number Redial ƒfl‡ You can save the number of the external call you are on (provided you dialed the call) so that you c...

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42 Time savers for making calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Dialing a saved number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙. When a call is on hold, its indicator flashes on all telephones that have access to the l...

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44 Handling many calls at once Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Holding a ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Transferring calls Using the transfer feature ƒ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or e...

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46 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of th...

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Transferring calls 47 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ°¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ°¤. 2. Dial the number of the ...

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48 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Parking a call ƒ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡›. 2. Use the Page feature (ƒ�...

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Transferring calls 49 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for lon...

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50 Transferring calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers th...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Forwarding your calls Forwarding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You can forward ...

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52 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forw...

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Forwarding your calls 53 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redire...

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54 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your ...

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Forwarding your calls 55 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you ...

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56 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays while redirecting lines Displays while canceling redirection You selected the intercom button as the facility on which to place the call. Enter ...

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Forwarding your calls 57 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external tele...

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58 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Communicating in the office Paging ƒfl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if on...

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60 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need to start a Unified Manager session to program t...

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Communicating in the office 61 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones...

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62 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide. 1. Press ƒ⁄. 2. On a teleph...

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Communicating in the office 63 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide •Press CALL . If you want to call your message center using a line other than the programmed line, exit your message list and dial the message c...

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64 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog tele...

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Communicating in the office 65 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using Voice Call ƒflfl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voi...

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66 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ°° . Voice calls ring like regular internal calls. Your other calls proce...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it ...

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68 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Call Log options ƒ•°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Una...

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Tracking your incoming calls 69 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewi...

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70 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Creating a password to your Call Log ƒ•°fi To access your Call Log through a password: 1. Press ƒ•°fi. The displays reads New passwrd:. 2...

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Tracking your incoming calls 71 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Displ...

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72 Tracking your incoming calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Using voice mail If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquiry ƒ•‚ You can check the function of any line, intercom, or programmed button on your Enterprise E...

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74 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software sup...

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Customizing your telephone 75 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Erasing a feature button 1. Press ƒ•⁄. 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays The name of the feature ass...

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76 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Applying button cap labels Before you apply button labels, activate the Button Inquiry feature (ƒ•‚) to verify the button functions, and to avo...

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Customizing your telephone 77 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features ar...

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78 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 M7310 and M7208 telephone button defaults The default button assignments for the M7310 and M7208 telephones depend on the template applied. The exce...

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Customizing your telephone 79 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the te...

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80 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Changing the type of ring ĥfl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your t...

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Customizing your telephone 81 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ°‚fl The display that shows you have messages or calls can be replaced with the current time and date. ...

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82 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Hunt Groups The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are easily routed to the appropriate grou...

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84 Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Members of the group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered ...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. In...

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86 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-wor...

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Telephone features 87 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Moving ...

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88 Telephone features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Displays Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the l...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information throu...

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90 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The avail...

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ISDN PRI 91 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pr...

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92 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is con...

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ISDN PRI 93 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the informat...

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94 ISDN PRI Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is act...

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled services There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at...

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96 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a versi...

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Using System features 97 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. Viewing the active Services from a one-line di...

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98 Using System features Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02 The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selec...

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Using System features 99 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. Changing the direct-dial telephone assignments Your ins...