Dell Precision 620 User Manual

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Summary of Contents:

[Page 1] Dell Precision 620

DellPrecision™WorkStation620SystemsUser'sGuide Notes, Notices, and Cautions Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are notes, notices, and cautions, and the...

[Page 2] Dell Precision 620

Back to Contents Page UsingtheIntegratedAudioController:DellPrecision™WorkStation620Systems User's Guide Overview This section describes how to connect your computer system to external audio devices that use th...

[Page 3] Dell Precision 620

Your computer system supports most standard personal computer microphones. You can purchase a microphone separately from Dell. Connect the microphone's audio cable to the microphone jack (see Figure 1). Recording and Playback Devices Your com...

[Page 4] Dell Precision 620

3. Restart your computer system. Using Audio Utilities The operating system installed on your Dell system has its own utilities for playing audio CDs and recording or playing .wav files: l For Windows NT 4.0, use Sound Recorder to control the i...

[Page 5] Dell Precision 620

Back to Contents Page BasicChecks:DellPrecision™WorkStation620SystemsUser'sGuide Overview IfyourDell™computersystemisnotworkingasexpected,andifyouarenotsurewhatto�...

[Page 6] Dell Precision 620

5. If the problem is resolved, you have corrected a faulty connection. 6. If your monitor is not operating properly, see "Troubleshooting the Monitor." 7. If your keyboard is not operating properly, see "Troubleshooting the Keybo...

[Page 7] Dell Precision 620

System Setup You can easily correct certain system problems by verifying the correct settings in System Setup. When you boot your system, your system checks the system configuration information and compares it with the current hardware configuratio...

[Page 8] Dell Precision 620

Back to Contents Page InstallingSystemBoardOptions:DellPrecision™WorkStation620SystemsUser's Guide Overview This section describes how to install the following options: l Peripheral Component Interconnect (PCI...

[Page 9] Dell Precision 620

Expansion Cards The computer system accommodates up to six expansion cards (two 64-bit and four 32-bit PCI expansion cards), one 32-bit AGP Pro card, and one 32-bit PCI/redundant array of independent disks (RAID) port. See Figure 2 for examples of ...

[Page 10] Dell Precision 620

2. Remove the AGP card brace according to the instructions in "Removing and Replacing the AGP Card Brace." 3. Unscrew and remove the metal filler bracket that covers the card-slot opening for the expansion slot you intend to use (see F...

[Page 11] Dell Precision 620

ALERT! Cover was previously removed. 9. To reset the chassis intrusion detector, enter System Setup, select System Security, and reset Chassis Intrusion to Enabled, Enabled- Silent, or Disabled. Removing an Expansion Card 1. Remove the computer c...

[Page 12] Dell Precision 620

To add memory, perform the following steps. 1. Remove the computer cover. 2. Determine the memory module sockets in which you will install modules or replace existing modules. 3. Rotate the green MEC cover up to lift the MEC up from the system...

[Page 13] Dell Precision 620

6. Reinstall both MECs on the system board. See "Removing and Installing a Memory Expansion Card." 7. Replace the computer cover, reconnect your computer and peripherals to their electrical outlets, and turn them on. ALERT! Cover was p...

[Page 14] Dell Precision 620

3. Repeat step 2 for the second MEC. To reinstall a MEC, perform the following steps: 1. Remove the computer cover. 2. Insert the MEC into the MEC socket on the system board. Press firmly on the MEC until it clicks. 3. Rotate the green MEC ...

[Page 15] Dell Precision 620

Adding or Replacing a Microprocessor The following items are included in a processor upgrade kit: l SEC cartridge with attached heat sink l Two heat-sink securing thumbscrews To add or replace an SEC cartridge, perform the following steps. 1....

[Page 16] Dell Precision 620

6. Press the new SEC cartridge/heat sink assembly firmly into the system board connector until it is fully seated. Then reconnect the processor fan to the processor fan connector on the system board. 7. Rotate the processor retention bracket back ...

[Page 17] Dell Precision 620

When the SuprFreq Utility Program is Required Run the SuperFreq utility program if your system's processor(s) core frequency is set incorrectly (see Determine System Processing Speed). Incorrect settings can occur when you do one of the follow...

[Page 18] Dell Precision 620

5. Double-click the SuprFreq self-extracting application. 6. Click Setup in the dialog box, and follow the steps in the DOS window to extract the utility files to the diskette. Running the SuprFreq Utility Program 1. Insert the diskette conta...

[Page 19] Dell Precision 620

Enter the correct time and date through the System Setup program's Time and Date options. Also, restore the correct settings for the system configuration information using the copy made in step 3. 12. Boot your system. The system's pr...

[Page 20] Dell Precision 620

5. Install the new battery. Orient the battery with the side labeled "+" facing up. Then insert the battery into the socket, and snap it into place. 6. Rotate the power supply back into position, making sure that the securing tab snaps int...

[Page 21] Dell Precision 620

Back to Contents Page ContactingDell:DellPrecision™WorkStation620SystemsUser'sGuide Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following section...

[Page 22] Dell Precision 620

Americas Contact Numbers Germany (Langen) 00 49 6103 Hong Kong 001 852 Not required Ireland (Cherrywood) 16 353 1 Italy (Milan) 00 39 02 Japan (Kawasaki) 001 81 44 Korea (Seoul) 001 ...

[Page 23] Dell Precision 620

Europe Contact Numbers Chile call the U.S.A. for sales, customer, and technical assistance Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Customer Technical Support (Austin,...

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Country (City) Department Name or Service Area Code Local Number or Toll-Free Number Austria (Vienna) NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care. Switchboard 01 491 040 Home...

[Page 25] Dell Precision 620

   Fax 01 55 94 71 01 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 Web site: http://support.euro.dell.com   E-mail:web_fr_tech@d...

[Page 26] Dell Precision 620

Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. Technical Support (Brussels, Belgium) 02 481 92 88 Home/Small Business Sales (Brussels, Belgium)  toll free: 080016884 ...

[Page 27] Dell Precision 620

Asia and Other Regions Contact Numbers   Fax  902 118 539 Web site: http://support.euro.dell.com   E-mail:[email protected]   Corporate   Technical Support  902 1...

[Page 28] Dell Precision 620

Country (City) Department Name or Service Area Code Toll-Free Number Australia (Sydney) Home and Small Business  1-300-65-55-33 Government and Business  toll free: 1-800-633-559 Preferred Accounts Division (PAD...

[Page 29] Dell Precision 620

Back to Contents Page Fax  2194-6202 Switchboard  2194-6000 Macau NOTE: Customers in Macau call Malaysia for customer assistance. Technical Support  toll free: 0800 582 Customer Service (Penang, Malaysia...

[Page 30] Dell Precision 620

Back to Contents Page Diagnostics:DellPrecision™WorkStation620SystemUser'sGuide Overview Ifyouexperienceaproblemwithyourcomputer,runtheDellDiagnosticsbeforeyoucallDellfor�...

[Page 31] Dell Precision 620

3. Select Option 2 – Dell Diagnostics by typing 2 and pressing <Enter>. After the diagnostics load, the following Diagnostics Main Menu screen appears: 4. Select an option from the Diagnostics Main Menu screen by pressing the up- or do...

[Page 32] Dell Precision 620

l Devices for Highlighted Group —Lists the computer's current hardware l Device groups: menu bar —ContainstheoptionsRun tests, Devices, Select, Config, and Help To select a menu option, press the left- or right...

[Page 33] Dell Precision 620

Back to Contents Page InstallingDrives:DellPrecision™WorkStation620SystemsUser'sGuide Overview YourDell™computerhaseightdrivebaysintheminitowerchassisforinstallingthefol...

[Page 34] Dell Precision 620

 To replace the bezel, perform the following steps: 1. Fit the two retaining hooks on the bezel into their corresponding slots at the bottom of the chassis. 2. Rotate the top of the bezel toward the chassis until the top tabs snap into their...

[Page 35] Dell Precision 620

3. Replace the front bezel. 4. Replace the computer cover. Connecting Drives When installing a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. Your drive's power input connector (to whic...

[Page 36] Dell Precision 620

To install a drive in a 5.25-inch drive bay, perform the following steps: 1. Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Chan...

[Page 37] Dell Precision 620

To further ensure proper positioning of the drive in the chassis, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1" through "4"). 6. Slide the new drive into the drive bay ...

[Page 38] Dell Precision 620

9. Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 9). If your system came with an EIDE CD-ROM or tape drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE ...

[Page 39] Dell Precision 620

drive. If it is an EIDE CD-ROM drive, test it by running all of the subtests in the EIDE CD-ROM Drives test group of the Dell Diagnostics. l If you installed a tape drive, perform a tape backup and verification test with the drive as instructed in...

[Page 40] Dell Precision 620

6. Remove the bracket from the drive cage. 7. Slide the drive into the chosen bay of the bracket, orienting it so that the connectors on the back of the drive face the inside of the chassis when the bracket is reinstalled (see Figure 11). 8....

[Page 41] Dell Precision 620

11. Connect a DC power cable to the power input connector on the back of the drive (see Figure 13). 12. Check all connectors to be certain that they are properly cabled and firmly seated. 13. Connect one of the device connectors on the EIDE ca...

[Page 42] Dell Precision 620

23. Test the hard-disk drive by running the Hard-Disk Drives (Non-SCSI) test group in the Dell Diagnostics. See your Diagnostics and Troubleshooting Guide for information on running the diagnostics and troubleshooting any problems that may occur. ...

[Page 43] Dell Precision 620

See the documentation provided with any optional SCSI device you purchase for information on disabling termination on the device. SCSI Cables The 68-pin (internal) SCSI cable in your system connects SCSI devices to the 7899 Ultra160/M LVD controlle...

[Page 44] Dell Precision 620

For additional instructions on connecting SCSI devices, see "SCSI Cables." l If you are installing an internal SCSI device, firmly press the SCSI cable's header connector onto the 50- or 68-pin connector on the back of the device. ...

[Page 45] Dell Precision 620

Back to Contents Page ExternalComponents:DellPrecision™WorkStation620SystemsUser'sGuide Overview This section provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel o...

[Page 46] Dell Precision 620

1. Clean the mouse as instructed in your mouse documentation. Most mice have a ball that can be removed and cleaned of debris by turning the mouse upside down and removing a cover on the bottom of the mouse. Also remove any lint or other debris tha...

[Page 47] Dell Precision 620

If the problem still is not resolved, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance. Troubleshooting a Serial I/O Device If the information in "Troubleshooting Basic I/O Functio...

[Page 48] Dell Precision 620

Back to Contents Page GettingHelp:DellPrecision™WorkStation620SystemsUser'sGuide Help Overview Contacting Dell ...

[Page 49] Dell Precision 620

Back to Contents Page Glossary:DellPrecision™WorkStation620SystemsUser'sGuide A •B •C •D •E •F •G •H •I •J •K •L •M •N •O •P •Q •R •�...

[Page 50] Dell Precision 620

A copy of a program or data file. As a precaution, you should back up your computer's hard-disk drive on a regular basis. Before making a change to the configuration of your computer, you should back up important start-up files from your operat...

[Page 51] Dell Precision 620

byte Eight contiguous bits of information; the basic data unit used by your computer. C C Celsius C-RIMM continuity Rambus inline memory module. Rambus continuity modules are used to populate empty RIMM slots in some systems. cache To facilit...

[Page 52] Dell Precision 620

graphics coprocessor handles video rendering. The Intel ® Pentium ® microprocessor, for example, includes an integrated math coprocessor. cpi characters per inch CPU central processing unit. See also microprocessor. cursor A marker, such a...

[Page 53] Dell Precision 620

the system's components, such as the operating system, memory, peripheral devices, expansion cards, and asset tag. Information about the system's components is displayed as a MIF file or through the Dell Inspector program. DMTF Distribu...

[Page 54] Dell Precision 620

EMC Electromagnetic Compatibility EMI electromagnetic interference EMM expandedmemorymanager.AutilitythatusesextendedmemorytoemulateexpandedmemoryoncomputerswithanIntel386™orhigher mi...

[Page 55] Dell Precision 620

ft foot/feet FTP File Transfer Protocol G g gram(s) G gravities GB gigabyte(s). A gigabyte equals 1,024 megabytes or 1,073,741,824 bytes. graphics coprocessor See coprocessor. graphics mode A video mode that can be defined as x horizont...

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ICES Interface-Causing Equipment Standard (in Canada) ICU ISA Configuration Utility I/O input/output. The keyboard is an input device and a printer is an output device. In general, I/O activity can be differentiated from computational activity....

[Page 57] Dell Precision 620

Kbit(s) kilobit(s), 1,024 bits. Kbps kilobit(s) per second key combination A command requiring that you press multiple keys at the same time. For example, you can reboot your computer by pressing the <Ctrl><Alt><Del> key combi...

[Page 58] Dell Precision 620

MB/sec megabytes per second Mbps megabits per second MBR master boot record MEC memory expansion card memory A computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used a...

[Page 59] Dell Precision 620

Microsoft Disk Operating System MTBF mean time between failures multifrequency monitor A monitor that supports several video standards. A multifrequency monitor can adjust to the frequency range of the signal from a variety of video adapters. m...

[Page 60] Dell Precision 620

A value or option that you specify to a program. A parameter is sometimes called a switch or an argument. partition You can divide a hard-disk drive into multiple physical sections called partitions with the fdisk command. Each partition can contai...

[Page 61] Dell Precision 620

A random-access memory architecture. RAMDAC random-access memory digital-to-analog converter read-only file A read-only file is one that you are prohibited from editing or deleting. A file can have read-only status if: l Its read-only attribute ...

[Page 62] Dell Precision 620

A bar code label on the computer that identifies it when you call Dell for customer or technical support. shadowing A computer's system and video BIOS code is usually stored on ROM chips. Shadowing refers to the performance-enhancement techni...

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system memory Synonym for RAM. System Setup program A BIOS-based program that allows you to configure your computer's hardware and customize the computer's operation by setting such features as password protection and energy management....

[Page 64] Dell Precision 620

USB Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice, keyboards, printers, and computer speakers. USB devices can also be connected and disconnected while the system is runnin...

[Page 65] Dell Precision 620

Most VGA and SVGA video adapters include memory chips in addition to your computer's RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor ...

[Page 66] Dell Precision 620

Read-only files are said to be write-protected. You can write-protect a 3.5-inch diskette by sliding its write-protect tab to the open position or by setting the write-protect feature in the System Setup program. WWW World Wide Web X XMM ex...

[Page 67] Dell Precision 620

Back to Contents Page HardwareConfigurationFeatures:DellPrecision™WorkStation620SystemsUser's Guide Overview This section provides specific information about the jumpers on your system board and the input/output (...

[Page 68] Dell Precision 620

Table 1. System Board Jumper Settings System Board Labels Table 2 lists the labels for connectors and sockets on your system board and gives a brief description of their functions. Table 2. System Board Connectors and Sockets Jumper Setting ...

[Page 69] Dell Precision 620

I/O Ports and Connectors The I/O ports and connectors on the back panel of your computer are the gateways through which your computer system communicates with external devices, such as a keyboard, mouse, printer, and monitor. Figure 3 identifies th...

[Page 70] Dell Precision 620

Serial and Parallel Ports Overview The two built-in serial ports use 9-pin D-subminiature connectors on the back panel. These ports support devices such as external modems, printers, plotters, and mice that require serial data transmission (the tra...

[Page 71] Dell Precision 620

External SCSI Connector The 68-pin external small computer system interface (SCSI) connector on the system back panel supports external Ultra SCSI devices such as scanners, zip drives, and optical drives. If you reconfigure your hardware, you may ...

[Page 72] Dell Precision 620

Keyboard and Mouse Connectors Overview Your system uses a Personal System/2 (PS/2)-style keyboard and supports a PS/2-compatible mouse. Cables from both devices attach to 6-pin miniature Deutsche Industrie Norm (DIN) connectors on the back panel of...

[Page 73] Dell Precision 620

Mouse Connector If you reconfigure your hardware, you may need pin number and signal information for the mouse connector. Figure 8 illustrates the pin numbers for the mouse connector, and Table 7 lists and defines the pin assignments and interface ...

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Microphone Jack You can use the microphone jack (see Figure 11) to attach a standard personal computer microphone. Connect the audio cable from the microphone to the microphone jack. The microphone input is a mono source with maximum signal levels ...

[Page 75] Dell Precision 620

Memory Allocations A microprocessor and programs operating under MS-DOS ® (real-mode operation) can address only 1 megabyte (MB) (1024 kilobytes [KB]) of system memory. This area is divided into conventional memory (sometimes called base memory) ...

[Page 76] Dell Precision 620

Back to Contents Page 0009FC00-0009FFFF PS/2-mouse data area 000A0000-000BFFFF Video RAM 000C0000-000C7FFF Video BIOS 000C8000-000EFFFF Available 000F0000-000FFFFF System BIOS 00100000-0010FFEF High memory area 0010FFF0-3FFFFFFF Extend...

[Page 77] Dell Precision 620

Back to Contents Page HelpOverview:DellPrecision™WorkStation620SystemsUser'sGuide Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Run the Dell Diagnostics. 2....

[Page 78] Dell Precision 620

[email protected] (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] ...

[Page 79] Dell Precision 620

2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accesso...

[Page 80] Dell Precision 620

Back to Contents Page WorkingInsideYourComputer:DellPrecision™WorkStation620SystemsUser's Guide Overview Your Dell Precision 620 system supports a variety of internal options that expand system capabilities. Th...

[Page 81] Dell Precision 620

2. Ifyouhaveinstalledapadlockthroughthepadlockringonthebackpanel(seeFigure1),removethepadlock. 3. Slide the padlock ring to the open position. Figure 1. Padlock Installed 4. Facin...

[Page 82] Dell Precision 620

Figure 3. Replacing the Computer Cover 5. Slide the padlock ring to the closed position. If you are using a padlock to secure your system, reinstall the padlock. 6. Replace the computer cover, reconnect the network cable and phone line if prese...

[Page 83] Dell Precision 620

3. Slide the card brace forward until it disengages from the slot in the card guide located on the front of the chassis, and then rotate the brace up and lift it away from the chassis. 4. Replace the screw to secure the AGP card's mounting b...

[Page 84] Dell Precision 620

Rotating the Power Supply Away From the System Board To access some components on the system board, you may have to rotate the system power supply out of the way. To rotate the power supply, perform the following steps: 1. Remove the computer cove...

[Page 85] Dell Precision 620

...

[Page 86] Dell Precision 620

Back to Contents Page InternalComponents:DellPrecision™WorkStation620SystemsUser'sGuide Overview This section provides troubleshooting procedures for components inside your computer. Before you start any of the proce...

[Page 87] Dell Precision 620

3. Disconnect the computer and peripherals from their electrical outlets. Doing so reduces the potential for personal injury or shock. Also disconnect any telephone or telecommunication cables from the computer. 4. While you work, periodically tou...

[Page 88] Dell Precision 620

1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any telephone or telecommunication cables from the computer. 2. Remove the computer cover. 3. Ch...

[Page 89] Dell Precision 620

3. Remove the AGP card brace according to the instructions in "Removing and Replacing the AGP Card Brace." 4. Verify that each expansion card is firmly seated in its connector. If any expansion cards are loose, reseat them. 5. Verif...

[Page 90] Dell Precision 620

1. Check the monitor cable connections as indicated in "Checking Connections and Switches." 2. If the problem is not resolved, insert the Dell Precision ResourceCD into the CD-ROM drive, and reboot the system. Run the Videotest gro...

[Page 91] Dell Precision 620

If the monitor displays a system error message to indicate a drive problem during execution of either the boot routine or the Dell Diagnostics, or if a drive is not operating correctly, perform the following steps: 1. Enter System Setup, and verify...

[Page 92] Dell Precision 620

Back to Contents Page Introduction:DellPrecision™WorkStation620SystemsUser'sGuide Overview Dell Precision 620 systems are high-speed, upgradeable workstations, designed around Intel®Pentium®IIIXeon™micro...

[Page 93] Dell Precision 620

l Wake on mouse or keyboard, which, when using Personal System/2 (PS/2) devices, allows you to start the system from the sleep state by pressing a key or moving the mouse. l Remote Wake Up capability, which, when enabled in the System Setup progr...

[Page 94] Dell Precision 620

To change the resolution, check the documentation that came with your monitor to determine the resolutions and refresh rates supported by the monitor. Then check the documentation that came with your AGP or PCI video card for instructions on changin...

[Page 95] Dell Precision 620

See the Dell Microsoft Windows NT Workstation 4.0 Setup Guide for general installation information for Windows NT 4.0 and for information about other drivers or supplements that may be required. For installation instructions for the various drivers,...

[Page 96] Dell Precision 620

Back Panel Thecomputer'sbackpanelcontainsvariousportsandconnectorsforattachingexternaldevicesandincludesasecuritycableslot.Thesefeatures are described in the following subsection...

[Page 97] Dell Precision 620

Getting Help If at any time you do not understand a procedure described in this guide or if the system does not perform as expected, Dell provides a number of tools to help you. For more information on these help tools, see "Getting Help."...

[Page 98] Dell Precision 620

Back to Contents Page MessagesandCodes:DellPrecision™WorkStation620SystemsUser'sGuide Overview Your application programs, operating system, and the computer itself are capable of identifying problems and alertin...

[Page 99] Dell Precision 620

Alert! Previous temperature failure at Processor 1. Secondary processor exceeded its recommended operating temperature range during the previous operating session. Ensure an operational processor fan is installed, connected to the system board...

[Page 100] Dell Precision 620

failure Diskette subsystem reset failed The diskette drive controller may be faulty. Run the Diskette tests in the Dell Diagnostics. Drive not ready No diskette is in the drive. The operation requires a diskette in the drive before it can con...