Avaya T3 Classic User Manual

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Summary of Contents:

[Page 1] Avaya T3 Classic

Benutzerhandbuch User’s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie T3 Classic connected to IP Office ...

[Page 2] Avaya T3 Classic

Contents 2 Contents Familiarise yourself with your telephone Important notes ......................................................................................................... 3 Your T3(IP) Classic at a glance ....................................

[Page 3] Avaya T3 Classic

3 Familiarise yourself with your telephone Important notes Familiarise yourself with your telephone Important notes Which systems can you connect your telephone to? This telephone is intended solely for connecting to Avaya communication servers. It ...

[Page 4] Avaya T3 Classic

Important notes 4 Familiarise yourself with your telephone License Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USERíS ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE ...

[Page 5] Avaya T3 Classic

5 Familiarise yourself with your telephone Important notes Repairs The equipment may only be opened or repai red by a qualified technician. Do not open the telephone yourself. Doing so could damage the unit and cause it to mal- function. What you sh...

[Page 6] Avaya T3 Classic

Important notes 6 Familiarise yourself with your telephone Always dispose of old equipment correctly - keep our environment tidy Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and ...

[Page 7] Avaya T3 Classic

7 Familiarise yourself with your telephone Your T3(IP) Classic at a glance Your T3(IP) Classic at a glance 1 Display 2 Level switch for display keys 3 Clear key 4 Arrow keys for navigation around the display 5 OK key 6 Escape key 7 Numeric keys w...

[Page 8] Avaya T3 Classic

The keys at a glance 8 Familiarise yourself with your telephone The keys at a glance ... Digit keys with letters: For dialling call numbers and entering codes and text. The alphabetic labelling allows you to dial with letters (vanity num-...

[Page 9] Avaya T3 Classic

9 Familiarise yourself with your telephone Commissioning the T3 IP telephone Commissioning the T3 IP telephone Please read and follow the following instructions regarding the commissioning of an IP telephone. InhaltContents Connecting and register...

[Page 10] Avaya T3 Classic

Commissioning the T3 IP telephone 10 Familiarise yourself with your telephone Selecting the language for the registering procedure and IP settings If your telephone has not yet been registered, you can choose between 11 different languages (German/E...

[Page 11] Avaya T3 Classic

11 Familiarise yourself with your telephone Basic rules of operation Basic rules of operation You can select and use most of the functions using the menu. To make operation easier, you can assign frequently used functions to the function keys. Some ...

[Page 12] Avaya T3 Classic

Basic rules of operation 12 Familiarise yourself with your telephone The display helps you The displays guide you through operation step by step. The display provides you with a great deal of information, such as the status of your current connect...

[Page 13] Avaya T3 Classic

13 Familiarise yourself with your telephone Basic rules of operation Display keys Y our telephone has four special function keys, the display keys. The current alloca- tion of each key is shown in the display. Example: List is written above the ...

[Page 14] Avaya T3 Classic

Basic rules of operation 14 Familiarise yourself with your telephone Entering text The digit keys can also be used to enter letters and characters, e.g. for names in the individual directory. The letters are printed on the digit keys. Your telephone...

[Page 15] Avaya T3 Classic

15 Telephoning as usual Answering calls Telephoning as usual Answering calls You can lift the receiver and speak with the caller as usual. If another subscriber within your system receives a call, you can pick up the call at your telephone. It is a...

[Page 16] Avaya T3 Classic

Answering calls 16 Telephoning as usual If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. i Notes • Telephoning without the handset: Press the "Handsfree/Monitoring" function key. • When ...

[Page 17] Avaya T3 Classic

17 Telephoning as usual Answering calls If a group is being called (pick-up) A group is being called. A group member’s telephone rings. Press the "Pick-up" function key. It displays all the groups of which you are a member. Scroll to...

[Page 18] Avaya T3 Classic

Answering calls 18 Telephoning as usual Trap call* You are talking with an external caller. "Telephone number suppressed" is displayed instead of the caller’s name or number. If you would like to know the caller’s number, you can regi...

[Page 19] Avaya T3 Classic

19 Telephoning as usual Call someone Call someone You can use the telephone as usual within and outside your telephone system: Dial the internal extension number or external phone number directly. You can use the display keys to redial the 10 most ...

[Page 20] Avaya T3 Classic

Call someone 20 Telephoning as usual Making a call within and outside your telephone system ... Enter the desired number. Lift the handset. i Notes • You can, of course, pick up the handset first and then dial the number. However, in this cas...

[Page 21] Avaya T3 Classic

21 Telephoning as usual Call someone If the person you have called cannot be reached (auto callback)* The number you called is busy. Scroll to the callback menu item. Confirm selection. Replace the handset. Your telephone rings as soon as the othe...

[Page 22] Avaya T3 Classic

Call someone 22 Telephoning as usual Anonymous calling ... Enter the external phone number. Scroll to the Anonymous call menu item. Confirm "anonymous calling". Lift the handset. Your call partner cannot see your number. i Note •...

[Page 23] Avaya T3 Classic

23 Telephoning as usual Making several connections Making several connections You can also accept another call while you are already on the phone (Call Waiting ( → p. 78)). You can speak to several parties alternately and switch back and forth ...

[Page 24] Avaya T3 Classic

Making several connections 24 Telephoning as usual Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. ... Enter the number you wish to refer back ...

[Page 25] Avaya T3 Classic

25 Telephoning as usual Making several connections Forwarding additional callers Someone calls you while you are on an other call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the se...

[Page 26] Avaya T3 Classic

Making several connections 26 Telephoning as usual Conference with more than three parties You are telephoning with the first call partner who wishes to participate in the confer- ence: Press the "Hold" function key. The other party is o...

[Page 27] Avaya T3 Classic

27 Telephoning as usual Telephoning without the handset Telephoning without the handset You can activate the loudspeaker of your telephone in order to hear the caller without having to use the handset. You can also make a call with handsfree. You d...

[Page 28] Avaya T3 Classic

Telephoning without the handset 28 Telephoning as usual Switch on monitoring/handsfree during a call While telephoning with the handset lifted: Switching to monitoring: Press the "Handsfree/Monitoring" function key (LED lights up). You ca...

[Page 29] Avaya T3 Classic

29 Telephoning as usual Telephoning without the handset Handsfree - ending a call While you are telephoning handsfree with the handset on the hook: Press the "Handsfree/Monitoring" function key (LED goes out). i Note • You can also en...

[Page 30] Avaya T3 Classic

Using the call list 30 Telephoning with ease Telephoning with ease Using the call list If you do not answer a call it is stored in the call list with the time and date. You can display this list at any time and return calls to the subscribers entere...

[Page 31] Avaya T3 Classic

31 Telephoning with ease Using the call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Lift the handset. i Notes • If you call an entry from the call list,...

[Page 32] Avaya T3 Classic

Using the call list 32 Telephoning with ease Symbols in the call list Examples of entries in the call list: i Note • Overlong entries will not fit in their entirety in the display. You can view the com- plete call list entry with the left and r...

[Page 33] Avaya T3 Classic

33 Telephoning with ease Diverting calls (IP Office) Diverting calls (IP Office) You can divert incoming calls to another connection. You may also have calls diverted to your telephone from another connection. You can activate forward unconditional ...

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Diverting calls (IP Office) 34 Telephoning with ease Diverting calls for your telephone Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Follow me to menu item. Confirm your selec...

[Page 35] Avaya T3 Classic

35 Telephoning with ease Diverting calls (IP Office) Forward, deactivating In the status menu: Scroll to the desired call diversion, e.g. Follow me to 1234 Confirm your selection. Scroll to the Deactivate menu item. Delete call diversion. ...

[Page 36] Avaya T3 Classic

Diverting calls (IP Office) 36 Telephoning with ease Forward unconditional after time and if busy Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward on busy/NA menu item. ...

[Page 37] Avaya T3 Classic

37 Telephoning with ease Diverting calls (IP Office) Forward unconditional for another telephone* Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward unconditional for menu...

[Page 38] Avaya T3 Classic

Diverting calls (IP Office) 38 Telephoning with ease Deleting forward unconditional destination Press the "Menu" function key. Scroll to the Forward menu item. Confirm your selection. Scroll to the Forward unconditional or Forward ...

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39 Telephoning with ease Diverting calls (IP Office) Signalling a call at two telephones (mobile twinning)* Press the "Menu" function key. Scroll to the Call diversion menu item. Confirm selection. Scroll to the Twinning menu item. Con...

[Page 40] Avaya T3 Classic

Locking the telephone 40 Telephoning with ease Locking the telephone You can protect your telephone against unauthorised use by locking it with a PIN (Personal Identification Number). You can enter this PIN yourself and also change it at any time. ...

[Page 41] Avaya T3 Classic

41 Telephoning with ease Locking the telephone Changing the PIN (Personal Identification Number) Press the "Menu" function key. Scroll to the Lock menu item. Confirm selection. Scroll to the Set PIN menu item. Confirm selection. ... ...

[Page 42] Avaya T3 Classic

Using the directory 42 Telephoning with ease Using the directory The directory consists of a central and an individual section. It contains up to 1000 entries. The entries from the central section are displayed at each telephone. They can only be c...

[Page 43] Avaya T3 Classic

43 Telephoning with ease Using the directory Dialling an entry from the directory Press the "Directory" function key. ... Enter one or more first letters of the name until the desired sub- scriber is shown. Lift the handset. Th...

[Page 44] Avaya T3 Classic

Using the directory 44 Telephoning with ease Editing entries in the directory You can change all the personal entries wh ich you have added to the directory. Press the "Directory" function key. ... Enter one or more first lette...

[Page 45] Avaya T3 Classic

45 Telephoning with ease Using the directory Saving a call list entry in the directory Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Confirm your selection. Scroll to the Directory entry menu item...

[Page 46] Avaya T3 Classic

See charges (IP Office) 46 Telephoning with ease See charges (IP Office) During a call you can have the currently incurred charges, converted to your local currency, shown in the display ( → p. 79). You can view the charges for your most recen...

[Page 47] Avaya T3 Classic

47 Telephoning with ease See charges (IP Office) Viewing the charge for the last call Press the "Menu" function key. Scroll to the Charges menu item. Confirm selection. The charge for the last call, e.g. Last call € 1.19 is displaye...

[Page 48] Avaya T3 Classic

Telephoning with partners 48 Telephoning with ease Telephoning with partners A partner (user) can be any internal subscriber to your system. You can set up part- ner keys. These can be display keys or other function keys. Setup is the same proce- dur...

[Page 49] Avaya T3 Classic

49 Telephoning with ease Telephoning with partners Calling partners Press the key for the desired partner. Lift the handset. Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the partner key. ...

[Page 50] Avaya T3 Classic

Logging into another telephone (Hot Desking) 50 Telephoning with ease Logging into another telephone (Hot Desking) Hot Desking enables you to log in at another telephone. The telephone accepts your internal extension number and the settings of your ...

[Page 51] Avaya T3 Classic

51 Telephoning with ease Logging into another telephone (Hot Desking) Logging out from the telephone You can logout from your own telephone or from another one at which you used Hot Desking to log in: Press the "Menu" function key. Scro...

[Page 52] Avaya T3 Classic

Operate mailbox 52 Telephoning with ease Operate mailbox Your mailbox is easy to manage using the menu system. You can listen to and forward messages you have received or send your own mes- sages. You can also change the personal greeting and the acc...

[Page 53] Avaya T3 Classic

53 Telephoning with ease Operate mailbox Switch on voicemail You can set your telephone up so that callers are diverted to your mailbox after a cer- tain time. Press the "Menu" function key. Scroll to the Settings menu item and confir...

[Page 54] Avaya T3 Classic

Operate mailbox 54 Telephoning with ease Listen to messages Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Voicemail settings menu item. Confirm your selection. Scroll to the ...

[Page 55] Avaya T3 Classic

55 Telephoning with ease Operate mailbox Icons Examples of entries in the message list: Options while listening to a message ! 06975056 666 12.06. Clark 11.06. # 0691234567 11.06. Meaning ! New message which has not yet b...

[Page 56] Avaya T3 Classic

Operate mailbox 56 Telephoning with ease Send message Press the "Menu" function key. Scroll to the Settings menu item and confirm. Scroll to the Voicemail Settings menu item and confirm. Scroll to the Message menu item and c...

[Page 57] Avaya T3 Classic

57 Telephoning with ease Operate mailbox Forward message You can forward a message to the mailbox of another subscriber. This means you do not have to pass on the content of the message yourself. If you have additional information or questions abou...

[Page 58] Avaya T3 Classic

Operate mailbox 58 Telephoning with ease Save message After a certain time, the messages in your mailbox are automatically deleted. To pre- vent this, you can save important messages. Press the "Menu" function key. Scroll to the Setti...

[Page 59] Avaya T3 Classic

59 Telephoning with ease Operate mailbox Change personal greeting You can listen to and change the greeting text which your mailbox plays at any time. Press the "Menu" function key. Scroll to the Settings menu item and confirm. S...

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Operate mailbox 60 Telephoning with ease Change password If you wish top access your mailbox, you need to enter a password to authenticate yourself. Press the "Menu" function key. Scroll to the Settings menu item and confirm. Sc...

[Page 61] Avaya T3 Classic

61 Telephoning with ease Operate mailbox Send voicemail as email You can set the format in which you receive an e-mail message when a message is recorded in your mailbox. • Off: You receive no e-mail notification. • Copy: A copy of the voicema...

[Page 62] Avaya T3 Classic

Setting audio, contrast and language 62 Customising your telephone Customising your telephone Setting audio, contrast and language You can modify various audio settings and the display contrast to suit your require- ments. You can change the language...

[Page 63] Avaya T3 Classic

63 Customising your telephone Setting audio, contrast and language Setting the acoustics and contrast You can quickly modify the display and tones of your telephone to suit changing envi- ronmental conditions (e.g. sun dazzle, loud repair work). Pr...

[Page 64] Avaya T3 Classic

Setting audio, contrast and language 64 Customising your telephone Set handsfree Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Audio menu item. Confirm your select...

[Page 65] Avaya T3 Classic

65 Customising your telephone Setting audio, contrast and language Do not disturb If you do not wish to be disturbed, you can temporarily deactivate the ring tone. Press the "Do Not Disturb" function key. i Notes • If you have activa...

[Page 66] Avaya T3 Classic

Setting audio, contrast and language 66 Customising your telephone Set language Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your select...

[Page 67] Avaya T3 Classic

67 Customising your telephone Assign function and display keys Assign function and display keys Features ( → p. 98) which you use often can be assigned to display and function keys. Numbers can be assigned as destinations to display keys. You ...

[Page 68] Avaya T3 Classic

Assign function and display keys 68 Customising your telephone Functions/Partners on display keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Key assignment menu item. Confirm...

[Page 69] Avaya T3 Classic

69 Customising your telephone Assign function and display keys Assigning destinations to keys You can assign personal entries from your directory to display keys. Press the "Menu" function key. Scroll to the Directory menu item. Confirm ...

[Page 70] Avaya T3 Classic

Assign function and display keys 70 Customising your telephone Lines on display keys Lines create the physical connection between your Avaya system and your telecom- mun ications provider. Only one call can be carried out on each line at a time. If y...

[Page 71] Avaya T3 Classic

71 Customising your telephone Assign function and display keys Function keys with an LED Your telephone has 6 programmable function keys with LED indication. The LED shows you the current status of the key function, e.g. you can see whether the cor...

[Page 72] Avaya T3 Classic

Assign function and display keys 72 Customising your telephone LED display on partner keys LED display on line keys Twinning* On: Twinning is switched on flashes: A twinning call has been received on the mobile phone Status of partner LED Free ...

[Page 73] Avaya T3 Classic

73 Customising your telephone Assign function and display keys Labelling function keys All function keys are pre-assigned with frequently used functions as a default. Next to the rows of function keys, you can insert corresponding labelling strips...

[Page 74] Avaya T3 Classic

Changing general settings 74 Customising your telephone Changing general settings You can specify how your telephone normally establishes a connection. This includes all settings that help you to telephone more conveniently: e. g. automatic handsfr...

[Page 75] Avaya T3 Classic

75 Customising your telephone Changing general settings Internal Auto-Answer If you switch on this function, your telephone automatically accepts all internal calls. On receiving a call, you hear a short attention tone and you can then speak in hand...

[Page 76] Avaya T3 Classic

Changing general settings 76 Customising your telephone Number presentation You can specify whether a call number is passed to an external call partner. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your sel...

[Page 77] Avaya T3 Classic

77 Customising your telephone Changing general settings Direct dial When you set this function to "off", you can first type in a whole call number and then dial it as a block. You can then check the call number again and correct it if nece...

[Page 78] Avaya T3 Classic

Changing general settings 78 Customising your telephone Switch on call waiting Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your selection....

[Page 79] Avaya T3 Classic

79 Customising your telephone Changing general settings Charges display You can let the charges for external calls be displayed. Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the Charges d...

[Page 80] Avaya T3 Classic

Changing general settings 80 Customising your telephone Account code Each outgoing call can be assigned an account code. This enables the call to be assigned to a project or client number. Press the "Menu" function key. Scroll to the ...

[Page 81] Avaya T3 Classic

81 Customising your telephone Changing general settings Date/Time* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Date / Time menu item. Confirm your selection. Scroll to t...

[Page 82] Avaya T3 Classic

Changing general settings 82 Customising your telephone Change group membership* The status menu displays all the groups of which you are a member. The current sta- tus of your membership is displayed directly to the right. You can change your statu...

[Page 83] Avaya T3 Classic

83 Customising your telephone Changing general settings Change group fallback destinations* If your telephone is configured accordingly, you can set fallback destinations for groups. This means that you can select where calls are diverted to when a ...

[Page 84] Avaya T3 Classic

IP-specific settings 84 Customising your telephone IP-specific settings The IP-specific settings are usually carried out by your system administrator. An overview of possible settings and procedures in the case of faults is listed below. InhaltCon...

[Page 85] Avaya T3 Classic

85 Customising your telephone IP-specific settings If no gatekeeper is found during an automatic search If the automatic search for a gatekeeper ha s been unsuccessful, the display on your telephone will show "....Searching Network...." pe...

[Page 86] Avaya T3 Classic

IP-specific settings 86 Customising your telephone Blocking the Web browser* Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC. Proceed ...

[Page 87] Avaya T3 Classic

87 Customising your telephone IP-specific settings Changing the PIN to enable the Web browser Press the "Menu" function key. Scroll to the Security menu item. Confirm selection. Scroll to the Change PIN menu item. Confirm selection...

[Page 88] Avaya T3 Classic

IP-specific settings 88 Customising your telephone Sending ping Press the "Menu" function key. Confirm your selection. Scroll to the Sending ping menu item. Confirm your selection. Scroll to the network component whose accessibi...

[Page 89] Avaya T3 Classic

89 Add-on equipment* The DSS Module Add-on equipment* The DSS Module A DSS module has 36 keys, which you can assign according to your preferences. (DSS = Direct Station Select). You have the following options: • Numbers of your partners • Funct...

[Page 90] Avaya T3 Classic

The DSS Module 90 Add-on equipment* Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber. The LED indicates whether the connection is free or busy. i Note • Instead of lifting the handset to start wit...

[Page 91] Avaya T3 Classic

91 Add-on equipment* Links* Links* One special advantage your telephone has is its flexible link concept that offers you the option of adding various links to the basic equipment of your telephone. Links are base inserts for T3 telephones. You can...

[Page 92] Avaya T3 Classic

Links* 92 Add-on equipment* Links for ISDN telephones Links for IP telephones Headset link F or connecting headsets CTI / audio link For connecting comfort headsets AEI/Headset link AEI interface: For connecting DSS modules Application interface: ...

[Page 93] Avaya T3 Classic

93 Add-on equipment* Headset Headset You can connect a headset via a headset or AEI/Headset link to your telephone (the latter only for IP telephone). Before making a call using the headset, you have to activate it in the menu. InhaltContents Act...

[Page 94] Avaya T3 Classic

Headset 94 Add-on equipment* Activating headset You have to have inserted a suitable link and connected a headset. Activate usage of this headset here. Press the "Menu" function key. Scroll to the Headset menu item. Confirm selectio...

[Page 95] Avaya T3 Classic

95 Add-on equipment* Headset Headset - making a call ... Enter the desired call number on the telephone. Press the "Handsfree/Monitoring" function key. The LED next to the function key starts to flash. You can speak with your desired...

[Page 96] Avaya T3 Classic

Menu overview 96 Consult the manual as required Consult the manual as required Menu overview You can find an overview of the menu structure of the T3 (IP) Classic below. The first three menu levels are shown. Deviations from the menu overview shown...

[Page 97] Avaya T3 Classic

97 Consult the manual as required Menu overview Number ID Direct dial Accounting code > Configure voicemail > Voicemail Hearing messages Message Greeting Password e-mail > Key assignment >Links >Co...

[Page 98] Avaya T3 Classic

Telephone functions and symbols 98 Consult the manual as required Telephone functions and symbols All the functions that you can assign to display keys are shown in the table. If a func- tion is activated, the symbol is shown inverted. This table is...

[Page 99] Avaya T3 Classic

99 Consult the manual as required Telephone functions and symbols Telephone book Displays the directory. Paging the associated subscriber Group announcement Paging the associated group. Intercom Creates an intercom connection to the associated subscr...

[Page 100] Avaya T3 Classic

System information 100 Consult the manual as required System information For service purposes, each telephone records which software is loaded onto it and which Avaya system it is connected to. Press the "Menu" function key. Scroll to t...